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Top Rated Customer Experience Software with Surveys & Feedback in 2026 - Page 14

Last updated: April 2026

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409 software options

Honestly logo

Honest employee & customer feedback collection

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Honestly is an online, multi-channel platform for collecting employee and customer feedback through automated, customizable and branded pulse surveys that are then analyzed to produce actionable insights around areas of improvement in terms of productivity, talent retention and customer satisfaction

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LoopedIn logo

Product roadmap and idea management software

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LoopedIn is a product roadmap software that helps businesses collect feedback, manage ideas, announce updates, and more from within a unified platform. Staff members can create white-labeled public idea boards to let customers, website visitors and other stakeholders submit and vote on ideas.

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Hello Customer logo

AI Voice of Customer platform for actionable insights

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Hello Customer is an AI-powered Voice of Customer platform that helps companies understand customer feedback at scale. Automatically detect sentiment, categorize feedback, and identify the drivers behind NPS and CSAT to prioritize improvements and improve customer experience.

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Kustomer logo

Modern Customer Service Software For Customer-First Brands

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Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

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Native AI logo

Get to know your customer in seconds

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Natural Language Processing for customer feedback analytics, preference and sentiment trends, and predictive synthetic responses to enhance surveys and focus groups.

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Ada logo

The AI customer service agent platform for enterprise.

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Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.

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FigPii logo

Cloud-based conversion rate optimization platform

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FigPii is a cloud-based conversion rate optimization (CRO) platform that helps enterprises design the user experience (UX) and identify visitor intent, behavior, and preferences by tracking interactions via polls, heatmaps, recordings, and more.

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BetterFeedback logo
(0)

Qualitative customer feedback analysis software

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BetterFeedback is a feedback analytics tool that helps product teams organize customer feedback, analyze qualitative data, track opportunities, and more.

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Merchant Centric logo

Social media management for businesses of all sizes

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Merchant Centric is a cloud-based platform that enables businesses to engage with their customers on social media, drive customer loyalty and sales through effective reputation management, and identify new revenue streams by leveraging competitors' advertising and listing data.

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ViaDialog logo

Smart interactions

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AI cloud contact center for managing voice, chat, email & social media. Boost CX with automation, routing & CRM integration.

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Dixa logo

Conversational Customer Service Software

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Full-featured customer service software for phone, email, chat & messaging apps that runs in your browser. Designed for customer-facing teams, Dixa helps brands deliver omnichannel customer experiences through smart routing, a built-in CRM, integrations & more. Take your CX to the next level today!

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Evermuse logo
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Cloud-based customer experience solution

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Product, Customer Success & Sales team members use Usermuse to record and synthesize conversations with (prospective) users into Product-team relevant signals (e.g., needs, pain points, and sentiment) to guide roadmapping.

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Sagicc logo

An intelligent customer service experience.

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Sagicc is ideal for companies with difficulties in serving multitudes of customers at the same time, adapting to different sectors.

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Mayday logo

The intelligent knowledge base for customer care

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Mayday is a cloud-based knowledge base that improves customer service efficiency and customer satisfaction. 30,000 reps use it to search for relevant knowledge to answer better and faster to their customers.

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Kayako logo

AI-enabled unified customer service platform

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Kayako - Customer Experience Software made personal and simple with a unified customer service platform that helps you build closer relationships.

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Trustpilot logo

Customer review management platform for online businesses

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A customer review management tool that brings businesses and consumers together through reviews.

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K-Now logo

Digital adoption platform for user guide creation

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K-Now is a cloud-based digital adoption platform, which assists aerospace, telecommunications, energy, utility, & hospitality businesses with adding context-sensitive user guidance to applications. Key features include feedback collection, campaign planning, user guide creation, & use-case analysis.

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SMG logo
(0)

Changing how brands act on customer + employee insights

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SMG is a leading experience management (XM) provider, accelerating value by changing how brands act on customer + employee insights.

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UserTesting logo

Customer experience management software

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UserTesting is a customer experience software, which helps businesses create, launch, and manage video, audio, and written tests to capture feedback about products, services, applications, and marketing campaigns. The testing panel lets users target a specific audience using demographic filtering.

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SuccessBoard logo
(0)

Customer success tool for handling retention & satisfaction

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SuccessBoard offers a customer 360 view, providing proactive risk identification, real-time insights, and bridging the gap between businesses and customers It streamlines customer communication with Journey Designer, eliminating repetitive tasks and revolutionizing data-driven messaging to boost renewals.

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Stames logo

Cloud-based customer service & team communication S

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Stames connects teams to customers and helps businesses monitor, track, integrate & respond to the needs of their customers effectively & effortlessly.

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Guest Suite logo

Online visibility and reviews management platform

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Guest Suite is a local marketing platform that helps businesses manage their online visibility across multiple platforms. The solution combines three core functionalities: Review Management for centralizing and responding to customer reviews, Presence Management for optimizing Google business listings across various platforms, and feedback management for creating customized satisfaction surveys to measure service quality.

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Hootsuite logo

Social media management & scheduling for SMBs and enterprise

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Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

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Nextpond logo
(0)

Business process & customer experience management

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Nextpond is a business process & customer experience management solution for any size business, with real-time customer feedback & employee training

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cxomni logo

The Leader in Customer Journey Management

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cxomni is a leading Journey Management platform combining mapping, analytics, and AI to optimize experiences and drive improvements.

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