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Customer Experience Software with Surveys & Feedback

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Qualtrics CustomerXM logo

Qualtrics CustomerXM

4.7
(233)

Customer experience management (CXM) platform

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Qualtrics CustomerXM is a customer experience management platform that helps businesses collect feedback from across multiple channels and improve the customer journey. Key features include personalized consumer insights, trend analysis, digital reputation management, and behavior-based predictions.

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Pixis Insights UI/UX logo

Pixis Insights UI/UX

4.5
(4)

See your product through your user's eyes.

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Pixis Insights UI/UX Testing is an all-in-one user research tool. It empowers every brand by enabling them to see their products through their customer’s eyes. With this AI-led UI/UX testing platform, companies can take away the guesswork in user research with direct feedback from targeted users.

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GetFeedback logo

GetFeedback

4.8
(43)

Send better surveys. Collect better feedback.

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Improve your customer experience by with beautiful, mobile-friendly surveys. Easily create, distribute and customize surveys to get the feedback you need.

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Kustomer logo

Kustomer

4.5
(35)

Modern Customer Service Software For Customer-First Brands

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Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

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Survicate logo

Survicate

4.5
(28)

The fastest way to collect feedback from customers

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Survicate is a customer experience platform for scaling companies.

Customer experience tools are either basic survey tools or complex enterprise platforms. Survicate combines the best of both worlds: ease of use with powerful functionality.

? NPS, CSAT, CES, and 12 more question types

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Front logo

Front

4.5
(226)

Where 7500+ companies build strong customer relationships;

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Front is more than a communication hub — it’s how 7500+ companies build lasting business relationships.

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SurveyMonkey Enterprise logo

SurveyMonkey Enterprise

4.5
(72)

360-degree feedback solution for HR professionals

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SurveyMonkey Enterprise is a customer satisfaction solution designed to help businesses in IT, healthcare, education, and other sectors collect, assess, and share survey responses with teams. Administrators can secure confidential data in accordance with General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) compliance standards.

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Zendesk logo

Zendesk

4.4
(3K)

Service-first CRM company that builds support & sales tools

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Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history.

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Keatext logo

Keatext

3.8
(18)

Feedback analysis for customer experience

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Keatext is a cloud-based text analytics platform for customer experience management, market research, employee engagement, and more, which analyzes customer comments and feedback, including survey responses, reviews, call center transcripts, and emails, to provide actionable insights

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EthOS logo

EthOS

(0)

Agile Human Insights

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EthOS is an agile Human Insights platform that helps companies capture and analyze the online and offline experiences of their customers, users, and employees.

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Nicereply logo

Nicereply

4.7
(282)

The effortless way to champion customer experience

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Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

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Freshdesk logo

Freshdesk

4.5
(2.5K)

Online helpdesk system and customer service software

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Freshdesk is a cloud-based customer service software that helps businesses of all sizes deliver consistent and delightful customer experiences across different channels.

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Key Survey logo

Key Survey

4.6
(38)

Cloud based and on premise survey software

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Gain the insights you need to win over even more customers.

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SurveySparrow logo

SurveySparrow

4.4
(60)

Conversational survey tool

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SurveySparrow lets you turn surveys into conversations. With a conversational interface, SurveySparrow enables users to create and share highly engaging, mobile-first surveys that offer a chat-like experience.

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pulseM logo

pulseM

4.7
(59)

Reputation management tool for consumer service businesses

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pulseM is a customer satisfaction software designed to help businesses collect, manage, and analyze feedback from clients. Administrators can utilize the two-way texting tool to communicate with website visitors and manage customer interactions.

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TapMango logo

TapMango

4.8
(158)

Customer Loyalty & Marketing Platform

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TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more.

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AirVote logo

AirVote

4.9
(11)

QR smileys to monitor service levels in public restrooms

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Business owners use AirVote QR smileys to monitor service levels through the eyes of their customers. This self-service platform is free forever for moderate use. Ideal customer: any brick-and-mortar business with a public restroom or a portable restroom operator

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SurveyMonkey logo

SurveyMonkey

4.6
(9K)

A market-leading survey platform.

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Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform gives millions of people around the world a way to turn feedback into action that drives growth and innovation.

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Zoho CRM logo

Zoho CRM

4.3
(5.7K)

CRM software that helps you sell smarter, better, faster.

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Zoho CRM has a clean user interface that facilitates easy navigation. Engage your prospects and/or customers through live chat options, forums, in-product banners, and several other features.

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Hootsuite logo

Hootsuite

4.4
(3.2K)

Social Media Management & Scheduling for SMBs and Enterprise

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Hootsuite helps brands manage social media better, from the smallest businesses to the largest enterprises across CPG, finance, healthcare, tech, higher-ed, and government services.

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Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

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Zoho Desk helps you manage all customer interactions coming from multiple channels. Artificial Intelligence assistant, automate ticket management, measure satisfaction & customize support. Our free plan gives you 3 users free to help you get a head start with your customer service operations.

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LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

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Start for Free with LiveAgent - The ultimate help desk tool.

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.

Start with a 14-Day free trial, no credit card needed, no contracts.

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SoGoSurvey logo

SoGoSurvey

4.7
(694)

Customer and employee experience management platform.

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SoGoSurvey’s customer experience (CX) platform enables companies of all sizes to discover and act on what drives customer loyalty. Keep customers happy and build value for your CX initiatives by prioritizing activities with the biggest potential impact on valued customers.

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SurveyLegend logo

SurveyLegend

4.6
(695)

Mobile-friendly survey management platform

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SurveyLegend enables you to create beautiful mobile-friendly surveys, forms, and polls with ease.

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Trustpilot logo

Trustpilot

4.5
(752)

Customer review management platform for online businesses

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Trustpilot is a customer review management platform that helps online businesses to establish a trusted brand and connect with customers by collecting reviews and gathering feedback to improve customer experience, amplify their online presence, increase conversions and sales, and more

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