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Top Rated Customer Experience Software with Surveys & Feedback in 2026

Last updated: April 2026

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Why is surveys & feedback important for customer experience software?

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

Surveys and feedback gather customer insights, identify areas for improvement, and track satisfaction. They help businesses make data-driven decisions, enhance customer experiences, and maintain a competitive edge. Our reviewers in customer experience software rated this feature as important.

What do verified reviews highlight about key features of customer experience software?

Feedback Management: Reviewers value its ability to organize, categorize, and respond to feedback, helping businesses address customer concerns and improve services. 93% of reviewers rated this feature as important or highly important.
Reporting/Analytics: Reviewers highlight the detailed and customizable reporting tools that help analyze trends, track metrics, and make informed decisions. 90% of reviewers rated this feature as important or highly important.
Negative Feedback Management: Users find it useful for quickly addressing complaints, improving customer relations, and preventing issues from escalating. 88% of reviewers rated this feature as important or highly important.
Customizable Fields: Reviewers appreciate the flexibility to tailor data collection forms to specific needs, enhancing the relevance and accuracy of gathered information. 88% of reviewers rated this feature as important or highly important.
Customizable Forms: Users value the ability to create tailored forms that fit unique business requirements, improving data collection and customer engagement. 87% of reviewers rated this feature as important or highly important.