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Akio Unified Interaction Center

Multi-channel customer relations management platform

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Akio Unified Interaction Center Alternatives

How do Akio Unified Interaction Center alternatives compare?

LiveAgent and Zendesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Akio Unified Interaction Center to its top 100 alternatives, monday.com has the highest rating, with Freshdesk as the runner-up, and Akio Unified Interaction Center ranking 97th place. Zendesk has the most reviews with a total of 2,598, while Akio Unified Interaction Center has 0. Users say Freshdesk tops the list for value for money followed by Zoho Desk, while Akio Unified Interaction Center comes in 97th. Users also say monday.com and Freshdesk are the easiest to use, while Akio Unified Interaction Center takes 97th place.

What are the top 5 alternatives to Akio Unified Interaction Center?


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Top 100 Alternatives & Competitors to Akio Unified Interaction Center

LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

Features

Total

84

191

119

features in common

84

features in common

LiveAgent's unique features

  • Project Time Tracking

  • Application Management

  • Status Tracking

  • Callback Scheduling

Akio Unified Interaction Center's unique features

  • Social Listening

  • Natural Language Search

  • Influencer Tracking

  • Review Notification

Starting from

$15/month

Value for money

4.7

What users say about LiveAgent's value for money

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

VC

Vanessa C.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

LA

Landon A.

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Features

Total

85

196

119

features in common

85

features in common

Zendesk's unique features

  • Proactive Chat

  • Client Portal

  • Event Triggered Actions

  • Win / Loss Analysis

Akio Unified Interaction Center's unique features

  • Access Controls/Permissions

  • Review Notification

  • Influencer Tracking

  • Review Monitoring

Starting from

$19/month

Value for money

4.1

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

Features

Total

78

168

119

features in common

78

features in common

Zoho Desk's unique features

  • Request Assignment

  • Quality Assurance

  • Automatic Lead Distribution

  • Client Portal

Akio Unified Interaction Center's unique features

  • Call Reporting

  • Reputation Management

  • Geotargeting

  • Contact Database

Starting from

$14/month

Value for money

4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Bitrix24

4.0
(465)

100% free CRM, collaboration and communication tool suite

Features

Total

70

356

119

features in common

70

features in common

Bitrix24's unique features

  • Class Scheduling

  • Brainstorming

  • Multi-Channel Data Collection

  • Task Management

Akio Unified Interaction Center's unique features

  • Survey/Poll Management

  • Review Monitoring

  • Social Media Monitoring

  • Impact Measurement

Starting from

$24/month

Value for money

4.2

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

Features

Total

56

89

119

features in common

56

features in common

Wix Answers' unique features

  • Configurable Workflow

  • Self Service Portal

  • Workflow Configuration

  • Support Ticket Tracking

Akio Unified Interaction Center's unique features

  • Phone Key Input

  • Decision Support

  • Multi-Channel Distribution

  • Sentiment Analysis

Starting from

$24/month

Value for money

4.3

What users say about Wix Answers' value for money

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.

Suzy N.

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.

Salesforce Service Cloud

4.4
(513)

Customer Service & Field Service Management Solutions

Features

Total

67

195

119

features in common

67

features in common

Salesforce Service Cloud's unique features

  • Code Enforcement

  • Workflow Configuration

  • Event Triggered Actions

  • Bid Management

Akio Unified Interaction Center's unique features

  • Voice Mail

  • Call Routing

  • Review Monitoring

  • Phone Key Input

Value for money

4.1

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

69

131

119

features in common

69

features in common

Genesys Cloud's unique features

  • HIPAA Compliant

  • FTC Compliance

  • Multiple Parties

  • FCC Compliance

Akio Unified Interaction Center's unique features

  • Review Monitoring

  • Issue Tracking

  • Social Listening

  • Boolean Search

Starting from

$75/month

Value for money

3.9

What users say about Genesys Cloud's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Front

4.5
(206)

Email management software and shared inbox for teams

Features

Total

49

120

119

features in common

49

features in common

Front's unique features

  • Auto-Responders

  • Task Management

  • Video Chat

  • Email Tracking

Akio Unified Interaction Center's unique features

  • Outbound Call Center

  • Progressive Dialer

  • Call Reporting

  • Predictive Analytics

Starting from

$19/month

Value for money

4.2

What users say about Front's value for money

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.

CS

Courtney S.

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

48

113

119

features in common

48

features in common

Quiq Messaging's unique features

  • Activity Tracking

  • Surveys & Feedback

  • Screen Sharing

  • Monitoring

Akio Unified Interaction Center's unique features

  • Customer Complaint Tracking

  • Customizable Reports

  • Taxonomy Classification

  • Call Reporting

Starting from

$6,000/month

Value for money

4.5

What users say about Quiq Messaging's value for money

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

Freshdesk

4.5
(2,3k)

Online helpdesk system and customer service software

Features

Total

58

126

119

features in common

58

features in common

Freshdesk's unique features

  • Third Party Integrations

  • Summary Reports

  • Customer Experience Management

  • Role-Based Permissions

Akio Unified Interaction Center's unique features

  • Phone Key Input

  • Call Transfer

  • Canned Responses

  • Sentiment Analysis

Starting from

$19/month

Value for money

4.4

What users say about Freshdesk's value for money

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

Sprinklr

4.2
(59)

Social media management, analytics & strategy planning.

Features

Total

24

90

119

features in common

24

features in common

Sprinklr's unique features

  • Case Management

  • Monitoring

  • Campaign Analytics

  • Image Editing

Akio Unified Interaction Center's unique features

  • Call Scripting

  • IVR / Voice Recognition

  • Interaction Tracking

  • Decision Support

Value for money

3.9

What users say about Sprinklr's value for money

Management team and customer service is outstanding. As they build their product, you can genuinely tell they want to succeed.

DH

Daniel H.

The ease and ability to schedule or draft social media posts for certain business channels is quite amazing.

Celexsy A.

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

28

96

119

features in common

28

features in common

Vivantio's unique features

  • Secure Login

  • Online Forums

  • Online Catalog

  • Role-Based Permissions

Akio Unified Interaction Center's unique features

  • Influencer Tracking

  • Multi-Channel Management

  • Personalization

  • Call Transfer

Starting from

$42/month

Value for money

4.2

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

elevio

4.6
(27)

Self-service support & customer education platform

Features

Total

42

97

119

features in common

42

features in common

elevio's unique features

  • Multi-Channel Data Collection

  • To-Do List

  • Secure Login

  • Guided Problem Solving

Akio Unified Interaction Center's unique features

  • IVR / Voice Recognition

  • Contact Database

  • Influencer Tracking

  • Call Reporting

Starting from

$79/month

Value for money

4.6

What users say about elevio's value for money

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

Infobip

4.8
(8)

Omni-channel customer communication and engagement

Features

Total

21

62

119

features in common

21

features in common

Infobip's unique features

  • Drag & Drop

  • SIP Trunking

  • Real-time Conversations

  • Shortcodes

Akio Unified Interaction Center's unique features

  • Search/Filter

  • Text Analysis

  • Interaction Tracking

  • Access Controls/Permissions

Clickatell

5.0
(2)

Clickatell powers chat commerce.

Features

Total

32

60

119

features in common

32

features in common

Clickatell's unique features

  • Auto-Responders

  • Task Progress Tracking

  • Real Time Monitoring

  • Support Ticket Tracking

Akio Unified Interaction Center's unique features

  • Interaction Tracking

  • Customer Database

  • Manual Dialer

  • Call Reporting

Heyday

4.5
(8)

Conversational AI platform for eCommerce & retailers

Features

Total

45

109

119

features in common

45

features in common

Heyday's unique features

  • Lead Capture

  • Alerts/Notifications

  • Screen Sharing

  • Surveys & Feedback

Akio Unified Interaction Center's unique features

  • Multi-Channel Distribution

  • Boolean Search

  • Progressive Dialer

  • Knowledge Base Management

Yonyx

4.8
(105)

Decision tree driven Interactive guides for customer service

Features

Total

23

40

119

features in common

23

features in common

Yonyx's unique features

  • Lead Management

  • Web-based Deployment

  • Version Control

  • Help Desk Management

Akio Unified Interaction Center's unique features

  • Influencer Tracking

  • Multi-Channel Distribution

  • Personalization

  • Reporting & Statistics

Value for money

4.7

What users say about Yonyx's value for money

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.

AD

Andrew D.

I like the user interface, it is super intuitive and visually appealing.

AR

Anonymous Reviewer

Bold360

4.4
(26)

AI-powered customer engagement platform

Features

Total

22

38

119

features in common

22

features in common

Bold360's unique features

  • Speech Recognition

  • AI/Machine Learning

  • Intent Recognition

  • Multi-Language

Akio Unified Interaction Center's unique features

  • Full Text Search

  • Predictive Analytics

  • Personalization

  • Call Reporting

Starting from

$0.01

Value for money

4.6

What users say about Bold360's value for money

NanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

E

Emma

The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.

Sheik Mohamed S.

HelpDesk

4.5
(29)

Ticketing software for effortless customer support

Features

Total

35

65

119

features in common

35

features in common

HelpDesk's unique features

  • Email Tracking

  • Commenting/Notes

  • Customer Service Analytics

  • Request Assignment

Akio Unified Interaction Center's unique features

  • Progressive Dialer

  • Ad hoc Reporting

  • Call Scripting

  • Access Controls/Permissions

Starting from

$4/month

Value for money

4.2

What users say about HelpDesk's value for money

The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.

NH

Nicholas H.

We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.

Maryna N.

Gorgias

4.7
(75)

Help desk and customer service solution

Features

Total

40

67

119

features in common

40

features in common

Gorgias' unique features

  • Customer Experience Management

  • Proactive Chat

  • Project Management

  • Order Tracking

Akio Unified Interaction Center's unique features

  • SMS Messaging

  • Phone Key Input

  • Full Text Search

  • Knowledge Base Management

Starting from

$60/month

Value for money

4.5

What users say about Gorgias' value for money

The ease of use and the ability to handle support tickets has been fantastic. The company is innovative and takes their customer needs and suggestions seriously.

BN

Brittney N.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Preferred Patron Loyalty

4.9
(83)

Loyalty marketing and gift card management

Features

Total

34

108

119

features in common

34

features in common

Preferred Patron Loyalty's unique features

  • Ratings / Reviews

  • Surveys & Feedback

  • Interactive Content

  • Customer Activity Tracking

Akio Unified Interaction Center's unique features

  • Text Analysis

  • Geotargeting

  • Inbound Call Center

  • Access Controls/Permissions

Starting from

$59.95/month

Value for money

4.8

What users say about Preferred Patron Loyalty's value for money

Help is always abundant, friendly and immediate when needed. Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users.

BM

Becky M.

An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life.

LJ

Leighann J.

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

Features

Total

53

91

119

features in common

53

features in common

HappyFox Help Desk's unique features

  • Support Ticket Tracking

  • Help Desk Management

  • Discussions / Forums

  • Role-Based Permissions

Akio Unified Interaction Center's unique features

  • Outbound Call Center

  • Call Transfer

  • Predictive Analytics

  • Graphical Data Presentation

Starting from

$29/month

Value for money

4.5

What users say about HappyFox Help Desk's value for money

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

Features

Total

41

102

119

features in common

41

features in common

Avochato's unique features

  • Case Management

  • Real-time Conversations

  • Commission Management

  • Mobile Keywords

Akio Unified Interaction Center's unique features

  • IVR / Voice Recognition

  • Call Monitoring

  • Influencer Tracking

  • Call Reporting

Value for money

4.6

What users say about Avochato's value for money

Again, powerful, cost effective, and the Avochato support is amazing. This is the new way of connecting with my past clients.

Chris S.

The product is very powerful and great value for the price. The customer service is some of the best I’ve ever dealt with.

AC

Alex C.

Podium

4.4
(394)

Review management, reputation software, feedback & webchat

Features

Total

27

56

119

features in common

27

features in common

Podium's unique features

  • Proactive Chat

  • Review Request

  • Engagement Tracking

  • Social Sharing

Akio Unified Interaction Center's unique features

  • Text to Speech

  • Multi-Channel Distribution

  • Computer Telephony Integration

  • Call Transfer

Value for money

4.2

What users say about Podium's value for money

Love the ability to assign conversations to me so I can seamlessly start answering questions and making appts with customers.

JF

Josh F.

The phone app is AWFUL and glitches constantly. Hard to see/find who you are talking to, errors out or stops working, doesn't give alerts or gives too many alerts.

CH

Cassey H.

Agile CRM

4.2
(406)

Sales and marketing CRM for growing businesses

Features

Total

59

226

119

features in common

59

features in common

Agile CRM's unique features

  • Pipeline Management

  • Portfolio Management

  • Call Scheduling

  • Customer Surveys

Akio Unified Interaction Center's unique features

  • Semantic Search

  • Call Reporting

  • Forms Management

  • Boolean Search

Starting from

$8.99/month

Value for money

4.2

What users say about Agile CRM's value for money

I cancelled it in December of 2019. They charged me for it in January of 2020, so I called them and cancelled again.

DB

Drew B.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

Birdeye

4.8
(380)

Experience Marketing Platform

Features

Total

55

144

119

features in common

55

features in common

Birdeye's unique features

  • Data Import/Export

  • File Sharing

  • Response Management

  • Mass Texting

Akio Unified Interaction Center's unique features

  • Ad hoc Reporting

  • Voice Mail

  • Customer Database

  • Phone Key Input

Value for money

4.5

What users say about Birdeye's value for money

Our agency has really enjoyed working with BirdEye. It's proved to be a very effective way to manage the review process for our clients - and has yielded some great results.

MS

Mark S.

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.

HC

Heather C.

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

53

108

119

features in common

53

features in common

NICE CXone's unique features

  • Request Assignment

  • Contractor Management

  • Scheduled Recording

  • File Transfer

Akio Unified Interaction Center's unique features

  • Ad hoc Reporting

  • Decision Support

  • Website Visitor Tracking

  • Impact Measurement

Starting from

$100/month

Value for money

4.0

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Kayako

4.0
(158)

Unified customer service platform

Features

Total

36

89

119

features in common

36

features in common

Kayako's unique features

  • Multiple Format Support

  • Activity Tracking

  • Multi-Location

  • CRM

Akio Unified Interaction Center's unique features

  • Text Analysis

  • Impact Measurement

  • Influencer Tracking

  • Call Reporting

Starting from

$15/month

Value for money

3.8

What users say about Kayako's value for money

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

Five9

4.2
(387)

Cloud contact and call center software

Features

Total

63

131

119

features in common

63

features in common

Five9's unique features

  • Scheduled Recording

  • Data Visualization

  • Monitoring

  • Surveys & Feedback

Akio Unified Interaction Center's unique features

  • Issue Tracking

  • Mobile Access

  • Impact Measurement

  • Review Monitoring

Starting from

$100/month

Value for money

4.0

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

EngageBay

4.6
(72)

Integrated sales & marketing software for growing teams

Features

Total

49

203

119

features in common

49

features in common

EngageBay's unique features

  • Multi-Account Management

  • Web Forms

  • Marketing Calendar

  • Lead Qualification

Akio Unified Interaction Center's unique features

  • Multi-Channel Management

  • SMS Messaging

  • Call Reporting

  • Multi-Channel Distribution

Starting from

$9.99/month

Value for money

4.8

What users say about EngageBay's value for money

I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.

Cuong T.

We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.

SM

Sian M.

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

34

65

119

features in common

34

features in common

Freshcaller's unique features

  • Caller Profiles

  • Caller ID

  • Employee Activity Monitoring

  • Call Conferencing

Akio Unified Interaction Center's unique features

  • Progressive Dialer

  • Graphical Data Presentation

  • Search/Filter

  • Reputation Management

Starting from

$15/month

Value for money

3.7

What users say about Freshcaller's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

GetMoreReviews

4.7
(129)

Review generation & reputation monitoring tool

Features

Total

19

32

119

features in common

19

features in common

GetMoreReviews' unique features

  • Widgets

  • Email Invitations & Reminders

  • Reminders

  • Email Alerts

Akio Unified Interaction Center's unique features

  • Text to Speech

  • Email Response Control

  • Personalization

  • Knowledge Base Management

Starting from

$99/month

Value for money

4.5

What users say about GetMoreReviews' value for money

It has been a great help in getting reviews. We have more reviews than any other company in our city because of this software.

CK

Christopher K.

If someone is unhappy we find out about it so we can address it directly with the customer instead of getting a poor review.

SS

Sandy S.

Weave

4.4
(176)

Cloud-based team communication software

Features

Total

19

52

119

features in common

19

features in common

Weave's unique features

  • Customer Accounts

  • Alerts/Notifications

  • Sales Forecasting

  • Financial Analysis

Akio Unified Interaction Center's unique features

  • Real Time Analytics

  • Live Chat

  • Summarization

  • Knowledge Base Management

Starting from

$1/month

Value for money

4.2

What users say about Weave's value for money

I haven’t had such a comprehensive customer support team. Their team is amazing top to bottom and you can tell it’s because they care about the customer and care about who works for them.

Jacob S.

Excellent, we were with and changed to someone else and went back to them because our office really likes the mobile app and there features are just better.

DM

Danielle M.

LiaCX

4.6
(10)

Close the loop on every customer interaction.

Features

Total

29

76

119

features in common

29

features in common

LiaCX's unique features

  • Real Time Data

  • Multi-Channel Data Collection

  • Corrective and Preventive Actions (CAPA)

  • Pulse Surveys

Akio Unified Interaction Center's unique features

  • Queue Management

  • Chat/Messaging

  • Personalization

  • Call Transfer

Value for money

4.4

What users say about LiaCX's value for money

The experience with Intouch has been phenomenal and its great to see Intouch reaching great heights.

RH

Rahul H.

Overall I am very please with Intouch, My questions and support are answered quickly and efficiently, I truly like and appreciate the great support I receive when I need it.

CB

Carl B.

Qualtrics CustomerXM

4.7
(221)

Customer experience management (CXM) platform

Features

Total

28

65

119

features in common

28

features in common

Qualtrics CustomerXM's unique features

  • CRM

  • NPS of Customers

  • Action Management

  • NPS of Employees

Akio Unified Interaction Center's unique features

  • Remote Access/Control

  • Multi-Channel Management

  • Manual Dialer

  • Call Reporting

Starting from

$1,500/year

Value for money

4.5

What users say about Qualtrics CustomerXM's value for money

This is the best survey software if you want customizable. It provides features that I wouldn't have thought of to add myself but you can add with such ease.

AR

Anonymous Reviewer

Very positive, and from what I have personally seen, the best in the market (although you must pay for access the best solution!).

JR

Jef R.

FAQ Bot

4.6
(8)

Become FAQing amazing at customer service.

Features

Total

29

65

119

features in common

29

features in common

FAQ Bot's unique features

  • Code-free Development

  • Website Integration

  • Multi-Language

  • Activity Tracking

Akio Unified Interaction Center's unique features

  • Interaction Tracking

  • Dashboard

  • Manual Dialer

  • Call Reporting

Talkdesk

4.6
(668)

The world's leading cloud-based contact center software.

Features

Total

43

96

119

features in common

43

features in common

Talkdesk's unique features

  • Lead Distribution

  • Archiving & Retention

  • Multiple Parties

  • Help Desk Management

Akio Unified Interaction Center's unique features

  • Text Analysis

  • Sentiment Analysis

  • Full Text Search

  • Survey/Poll Management

Value for money

4.5

What users say about Talkdesk's value for money

Good desktop app, user-friendly, good quality of sound, good customer service, integrated with Salesforce.

MJ

Maria Jose T.

It was on our main requirement and I'm really happy because it's 100% integrated. The other thing very important is the easy way to implement the solution.

AG

Anthony G.

Aircall

4.3
(225)

Phone system for support and sales teams

Features

Total

39

102

119

features in common

39

features in common

Aircall's unique features

  • File Transfer

  • Skills Tracking

  • Callback Scheduling

  • Conferencing

Akio Unified Interaction Center's unique features

  • Email Response Control

  • Ad hoc Reporting

  • Full Text Search

  • Decision Support

Starting from

$30/month

Value for money

4.1

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

CommBox

(0)

Cloud-based contact center and customer service solution