App comparison

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AzureDesk Logo

AzureDesk

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Help desk software for SMBs

(6)

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
AzureDesk logo

32

182

34

features in common

32

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.5

AzureDesk logo
4.7

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Zoho Desk logo

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
AzureDesk logo

31

158

34

features in common

31

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.2

AzureDesk logo
4.7

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Freshdesk logo

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
AzureDesk logo

29

115

34

features in common

29

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.3

AzureDesk logo
4.7

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
LiveAgent logo

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
AzureDesk logo

31

179

34

features in common

31

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Real-Time Monitoring

    5.0

  • Email Templates

    5.0

  • Change Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7
AzureDesk logo
4.7

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
InvGate Service Desk logo

IT service desk software

Features

Total

InvGate Service Desk logo
AzureDesk logo

26

78

34

features in common

26

features in common

InvGate Service Desk logo

InvGate Service Desk user ratings

Functionality

4.5
(110)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • IT Asset Management

    5.0

  • Help Desk Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Value for money

InvGate Service Desk logo
4.5

0.2

AzureDesk logo
4.7

What users say about InvGate Service Desk's value for money

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.
BOSSDesk logo

BOSSDesk a FrontRunner in Help Desk Software

Features

Total

BOSSDesk logo
AzureDesk logo

26

103

34

features in common

26

features in common

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.5
(119)

Top features

  • Task Management

    5.0

  • Change Management

    5.0

  • Surveys & Feedback

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$19/month

Value for money

BOSSDesk logo
4.7
AzureDesk logo
4.7

What users say about BOSSDesk's value for money

BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.
BOSS Solutions has proven an extremely stable and feature rich product. Having used both Kaseya and Labtech as comparisons I have been quite pleased with BOSS.
Issuetrak logo

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

Issuetrak logo
AzureDesk logo

32

172

34

features in common

32

features in common

Issuetrak logo

Issuetrak user ratings

Functionality

4.4
(187)

Top features

  • Remote Access/Control

    5.0

  • Incident Management

    5.0

  • Help Desk Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$26/month

Value for money

Issuetrak logo
4.6

0.1

AzureDesk logo
4.7

What users say about Issuetrak's value for money

What I liked the most is ability to configure custom processes per team. Also if team-specific setup worked good for single team, it was easy to share it with other teams.
It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.
TeamSupport logo

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
AzureDesk logo

30

109

34

features in common

30

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(845)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.3

AzureDesk logo
4.7

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
JIRA Service Management logo

The only ITSM solution built on the Jira platform

Features

Total

JIRA Service Management logo
AzureDesk logo

25

114

34

features in common

25

features in common

JIRA Service Management logo

JIRA Service Management user ratings

Functionality

4.5
(665)

Top features

  • Remote Monitoring & Management

    5.0

  • Issue Management

    5.0

  • Knowledge Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$60/month

Value for money

JIRA Service Management logo
4.3

0.4

AzureDesk logo
4.7

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.
It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.
Front logo

How 8,000+ companies streamline customer communication.

Features

Total

Front logo
AzureDesk logo

31

195

34

features in common

31

features in common

Front logo

Front user ratings

Functionality

4.4
(262)

Top features

  • Collaboration Tools

    5.0

  • Calendar Management

    5.0

  • Task Progress Tracking

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$19/month

Value for money

Front logo
4.2

0.5

AzureDesk logo
4.7

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.
Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.
NICE CXone logo

Cloud Contact Center Software

Features

Total

NICE CXone logo
AzureDesk logo

26

126

34

features in common

26

features in common

NICE CXone logo

NICE CXone user ratings

Functionality

4.1
(566)

Top features

  • For Call Centers

    5.0

  • CRM

    5.0

  • Activity Tracking

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$71/month

Value for money

NICE CXone logo
4.1

0.6

AzureDesk logo
4.7

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.
The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.
TOPdesk logo

The service management platform that makes service happen

Features

Total

TOPdesk logo
AzureDesk logo

28

120

34

features in common

28

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.3
(88)

Top features

  • Customizable Fields

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Reporting/Analytics

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.3

0.4

AzureDesk logo
4.7

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
Mint Service Desk logo

IT service desk and asset management solution

Features

Total

Mint Service Desk logo
AzureDesk logo

25

78

34

features in common

25

features in common

Mint Service Desk logo

Mint Service Desk user ratings

Functionality

4.5
(14)

Top features

  • Real-Time Notifications

    5.0

  • Incident Management

    5.0

  • Contract/License Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Kustomer logo

Modern Customer Service Software For Customer-First Brands

Features

Total

Kustomer logo
AzureDesk logo

31

104

34

features in common

31

features in common

Kustomer logo

Kustomer user ratings

Functionality

4.5
(58)

Top features

  • Live Chat

    5.0

  • Real-Time Notifications

    5.0

  • Activity Tracking

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$89/month

Value for money

Kustomer logo
4.5

0.2

AzureDesk logo
4.7

What users say about Kustomer's value for money

Great experience with Kustomer, I love the way this software allows you to manage your tools, organize your tickets, and provide a good customer service.
The interface is nice to look at, the night view is very nice if you spent more than 3 hours answering emails. Features like AHT are very accurate.
Hiver logo

Hiver: World's First Gmail-based Customer Service Helpdesk

Features

Total

Hiver logo
AzureDesk logo

23

84

34

features in common

23

features in common

Hiver logo

Hiver user ratings

Functionality

4.5
(117)

Top features

  • Mobile Access

    5.0

  • Communication Management

    5.0

  • SSL Security

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$15/month

Value for money

Hiver logo
4.5

0.2

AzureDesk logo
4.7

What users say about Hiver's value for money

We have had a great experience with Hiver. It has really improved our customer service and any time I have had a question or issue their tech support was ready to help.
I really enjoy the save and close feature when I know an issue has been resolved. It helps me keep track of everything I need in my busy job.
SolarWinds Service Desk logo

IT Service Desk & Asset Management Software

Features

Total

SolarWinds Service Desk logo
AzureDesk logo

24

95

34

features in common

24

features in common

SolarWinds Service Desk logo

SolarWinds Service Desk user ratings

Functionality

4.4
(571)

Top features

  • Activity Tracking

    5.0

  • Compliance Management

    5.0

  • API

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$19/month

Value for money

SolarWinds Service Desk logo
4.5

0.2

AzureDesk logo
4.7

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.
The dashboard and reporting are very helpful. They give us a good picture of how we're doing and where we can improve.
ky2help logo

IT service management software

Features

Total

ky2help logo
AzureDesk logo

23

95

34

features in common

23

features in common

ky2help logo

ky2help user ratings

Functionality

4.2
(17)

Top features

  • Self Service Portal

    5.0

  • Customer Database

    5.0

  • Access Controls/Permissions

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Hipporello Service Desk logo

Turn your Trello Board into a service desk

Features

Total

Hipporello Service Desk logo
AzureDesk logo

16

66

34

features in common

16

features in common

Hipporello Service Desk logo

Hipporello Service Desk user ratings

Functionality

4.6
(13)

Top features

  • Forms Creation & Design

    5.0

  • Process/Workflow Automation

    5.0

  • Email Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$10/month

Value for money

Hipporello Service Desk logo
4.4

0.3

AzureDesk logo
4.7

What users say about Hipporello Service Desk's value for money

The team have been a great help with any questions and otherwise it's been straightforward to use at a reasonable price.
Early or late I always receive a good and clean answer at all times.
Trengo logo

Automate repetitive work to unleash meaningful conversations

Features

Total

Trengo logo
AzureDesk logo

21

60

34

features in common

21

features in common

Trengo logo

Trengo user ratings

Functionality

4.0
(24)

Top features

  • Customizable Templates

    5.0

  • Remote Access/Control

    4.0

  • Support Ticket Management

    3.5

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

125/month

Value for money

Trengo logo
4.0

0.7

AzureDesk logo
4.7

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.
Everthing in one place with an interface that works like a charm and looks good too.
Vivantio logo

Flexible Software. Focused Service.

Features

Total

Vivantio logo
AzureDesk logo

32

160

34

features in common

32

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(177)

Top features

  • Real-Time Notifications

    5.0

  • Task Management

    5.0

  • Remote Access/Control

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$59/month

Value for money

Vivantio logo
4.3

0.4

AzureDesk logo
4.7

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
HelpSpace logo

Customer Support Software for SMBs

Features

Total

HelpSpace logo
AzureDesk logo

19

96

34

features in common

19

features in common

HelpSpace logo

HelpSpace user ratings

Functionality

4.5
(29)

Top features

  • Knowledge Base Management

    5.0

  • Real-Time Notifications

    5.0

  • Knowledge Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$25/month

Value for money

HelpSpace logo
5.0

0.3

AzureDesk logo
4.7

What users say about HelpSpace's value for money

Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier.
The widget is easy to customise. For me this solution is so easy and powerfull that i is now my favourite solution to offer support to my clients.
Richpanel logo

Ecommerce Customer Service Helpdesk and CRM

Features

Total

Richpanel logo
AzureDesk logo

26

77

34

features in common

26

features in common

Richpanel logo

Richpanel user ratings

Functionality

4.8
(10)

Top features

  • Workflow Configuration

    5.0

  • Support Ticket Management

    5.0

  • Service Level Agreement (SLA) Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Freshservice logo

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
AzureDesk logo

27

132

34

features in common

27

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(573)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4