App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

AzureDesk Logo

AzureDesk

4.5
(50)

Write a review

Help desk software for SMBs

learn more

(5)

AzureDesk Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


NABD System logo

NABD System

4.6
(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

Features

Total

NABD System logo
AzureDesk logo

29

68

34

features in common

29

features in common

NABD System logo

NABD System user ratings

Functionality

4.5
(38)

Unique features

  • Multi-Channel Management

    N/A

  • Engagement Tracking

    N/A

  • Website Visitor Tracking

    N/A

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$30

Value for money

NABD System logo
4.6

0.1

AzureDesk logo
4.7

What users say about NABD System's value for money

I would like to express my gratitude for the excellent experience I had during implementing NABD with you. The deployment and customization were very easy and brilliant.
The customer support was the most surprising benefit. I had done a Demo of the software, I knew that the program was great and more capable than our organization needed.
DeskPRO logo

DeskPRO

4.6
(36)

Customer service software you can depend on

Features

Total

DeskPRO logo
AzureDesk logo

33

135

34

features in common

33

features in common

DeskPRO logo

DeskPRO user ratings

Functionality

4.4
(36)

Top features

  • Workflow Management

    5.0

  • Multi-Channel Communication

    5.0

  • IT Asset Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$29/month

Value for money

DeskPRO logo
4.6

0.1

AzureDesk logo
4.7

What users say about DeskPRO's value for money

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.
The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.
SupportBee logo

SupportBee

4.4
(26)

Customer support help desk software

Features

Total

SupportBee logo
AzureDesk logo

10

15

34

features in common

10

features in common

SupportBee logo

SupportBee user ratings

Functionality

4.0
(26)

Top features

  • Workflow Configuration

    5.0

  • Macros/Templated Responses

    4.0

  • Alerts/Escalation

    2.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$13/month

Value for money

SupportBee logo
4.3

0.4

AzureDesk logo
4.7

What users say about SupportBee's value for money

SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are.
Awesome customization and ways to stay in contact with customers, great customer support too.
ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus

4.3
(13)

Web based customer support

Features

Total

ManageEngine SupportCenter Plus logo
AzureDesk logo

5

9

34

features in common

5

features in common

ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus user ratings

Functionality

4.4
(13)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$495/year

Value for money

ManageEngine SupportCenter Plus logo
4.5

0.2

AzureDesk logo
4.7

What users say about ManageEngine SupportCenter Plus' value for money

Very good experience i have with product, im satisfied.
Very positive overall experience, and migrating colleagues to a new process and platform was very seamless.
HappyFox Help Desk logo

HappyFox Help Desk

4.6
(90)

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
AzureDesk logo

27

75

34

features in common

27

features in common

HappyFox Help Desk logo

HappyFox Help Desk user ratings

Functionality

4.3
(90)

Top features

  • Support Ticket Management

    5.0

  • Third Party Integrations

    5.0

  • Text Editing

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$39/month

Value for money

HappyFox Help Desk logo
4.5

0.2

AzureDesk logo
4.7

What users say about HappyFox Help Desk's value for money

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

Categories in common

Kayako logo

Kayako

4.0
(164)

Unified customer service platform

Features

Total

Kayako logo
AzureDesk logo

30

74

34

features in common

30

features in common

Kayako logo

Kayako user ratings

Functionality

3.9
(164)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Real-Time Chat

    5.0

  • Interaction Tracking

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$30/month

Value for money

Kayako logo
3.8

0.9

AzureDesk logo
4.7

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Froged logo

Froged

4.7
(51)

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
AzureDesk logo

24

98

34

features in common

24

features in common

Froged logo

Froged user ratings

Functionality

4.6
(51)

Top features

  • Multi-Channel Communication

    5.0

  • Knowledge Management

    5.0

  • Customer Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

79/month

Value for money

Froged logo
4.8

0.1

AzureDesk logo
4.7

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.
I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.
TOPdesk logo

TOPdesk

4.5
(52)

Help desk & service management

Features

Total

TOPdesk logo
AzureDesk logo

27

101

34

features in common

27

features in common

TOPdesk logo

TOPdesk user ratings

Functionality

4.4
(52)

Top features

  • Support Ticket Management

    5.0

  • Real Time Notifications

    5.0

  • Incident Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$66/month

Value for money

TOPdesk logo
4.5

0.2

AzureDesk logo
4.7

What users say about TOPdesk's value for money

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.
The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.
Re:Desk logo

Re:Desk

4.8
(6)

Help desk software for eCommerce or multi-vendor stores

Features

Total

Re:Desk logo
AzureDesk logo

13

21

34

features in common

13

features in common

Re:Desk logo

Re:Desk user ratings

Functionality

4.5
(6)

Unique features

  • Remote Access/Control

    N/A

  • Alerts/Notifications

    N/A

  • Workflow Configuration

    N/A

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Tracker logo

Tracker

4.4
(66)

Customer Service and Support Management Software

Features

Total

Tracker logo
AzureDesk logo

22

35

34

features in common

22

features in common

Tracker logo

Tracker user ratings

Functionality

4.1
(66)

Unique features

  • Workflow Configuration

    N/A

  • Monitoring

    N/A

  • Issue Scheduling

    N/A

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$80/month

Value for money

Tracker logo
4.2

0.5

AzureDesk logo
4.7

What users say about Tracker's value for money

It is good too to keep record of all ticket and take necessary action. It help to create report as per need and dashboard can be customized which is a good feature.
Flexibility to set up to capture the info you need to see and the company is eager to help you get it set up in the manner that is best for you.
UseResponse logo

UseResponse

4.7
(35)

All-in-one Customer Support and Feedback Suite

Features

Total

UseResponse logo
AzureDesk logo

28

102

34

features in common

28

features in common

UseResponse logo

UseResponse user ratings

Functionality

4.7
(35)

Top features

  • Knowledge Base Management

    5.0

  • Customizable Branding

    5.0

  • Workflow Configuration

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$199/month

Value for money

UseResponse logo
4.8

0.1

AzureDesk logo
4.7

What users say about UseResponse's value for money

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.
We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with.
C-Desk logo

C-Desk

4.7
(27)

Cloud-based help desk software for customer support teams

Features

Total

C-Desk logo
AzureDesk logo

23

38

34

features in common

23

features in common

C-Desk logo

C-Desk user ratings

Functionality

4.7
(27)

Unique features

  • Corrective and Preventive Actions (CAPA)

    N/A

  • Survey/Poll Management

    N/A

  • Workflow Configuration

    N/A

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Value for money

C-Desk logo
4.5

0.2

AzureDesk logo
4.7

What users say about C-Desk's value for money

A simple and highly effective Help Desk for the entire organisation. Great & meaningful features.
We got one of our requirements customized for free. The best part is that the customer service of this company is excellent.
InvGate Service Desk logo

InvGate Service Desk

4.7
(95)

IT service desk software

Features

Total

InvGate Service Desk logo
AzureDesk logo

24

74

34

features in common

24

features in common

InvGate Service Desk logo

InvGate Service Desk user ratings

Functionality

4.5
(95)

Top features

  • Self Service Portal

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Support Ticket Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Value for money

InvGate Service Desk logo
4.5

0.2

AzureDesk logo
4.7

What users say about InvGate Service Desk's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
EcholoN logo

EcholoN

4.7
(34)

Help desk software for managing customer service processes

Features

Total

EcholoN logo
AzureDesk logo

33

185

34

features in common

33

features in common

EcholoN logo

EcholoN user ratings

Functionality

4.8
(34)

Top features

  • Document Storage

    5.0

  • Activity Dashboard

    5.0

  • Task Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Groove logo

Groove

4.5
(66)

Support, Simplified.

Features

Total

Groove logo
AzureDesk logo

22

56

34

features in common

22

features in common

Groove logo

Groove user ratings

Functionality

4.0
(66)

Top features

  • Reporting/Analytics

    5.0

  • Knowledge Base Management

    5.0

  • Interaction Tracking

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$50/month

Value for money

Groove logo
4.4

0.3

AzureDesk logo
4.7

What users say about Groove's value for money

We manage a few completely different projects so its great that they are all supported under the same account.
Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

Categories in common

Zoho Desk logo

Zoho Desk

4.5
(1.9K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
AzureDesk logo

31

158

34

features in common

31

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.2

AzureDesk logo
4.7

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Supportbench logo

Supportbench

4.7
(33)

Empowering support teams, saving costs, retaining more

Features

Total

Supportbench logo
AzureDesk logo

32

112

34

features in common

32

features in common

Supportbench logo

Supportbench user ratings

Functionality

4.6
(33)

Top features

  • Email Management

    5.0

  • Support Ticket Management

    5.0

  • Live Chat

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$40/month

Value for money

Supportbench logo
4.8

0.1

AzureDesk logo
4.7

What users say about Supportbench's value for money

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.
Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance.
OTRS logo

OTRS

4.5
(70)

Helpdesk software for customer service management teams

Features

Total

OTRS logo
AzureDesk logo

29

104

34

features in common

29

features in common

OTRS logo

OTRS user ratings

Functionality

4.4
(70)

Top features

  • Reporting/Analytics

    5.0

  • Reporting & Statistics

    5.0

  • Prioritization

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Value for money

OTRS logo
4.5

0.2

AzureDesk logo
4.7

What users say about OTRS's value for money

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).
Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.
Deskero logo

Deskero

4.7
(110)

Customizable help desk & ticketing system

Features

Total

Deskero logo
AzureDesk logo

26

65

34

features in common

26

features in common

Deskero logo

Deskero user ratings

Functionality

4.5
(110)

Top features

  • Knowledge Base Management

    5.0

  • Self Service Portal

    5.0

  • Macros/Templated Responses

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$9/month

Value for money

Deskero logo
4.6

0.1

AzureDesk logo
4.7

What users say about Deskero's value for money

It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing.
We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use.

Categories in common

Gladly logo

Gladly

4.8
(115)

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
AzureDesk logo

28

81

34

features in common

28

features in common

Gladly logo

Gladly user ratings

Functionality

4.8
(115)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Proactive Chat

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$38

Value for money

Gladly logo
4.9

0.2

AzureDesk logo
4.7

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.
Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.
BOSSDesk logo

BOSSDesk

4.6
(102)

BOSS Solutions a FrontRunner in Help Desk Software

Features

Total

BOSSDesk logo
AzureDesk logo

26

107

34

features in common

26

features in common

BOSSDesk logo

BOSSDesk user ratings

Functionality

4.4
(102)

Top features

  • Help Desk Management

    5.0

  • Change Management

    5.0

  • Task Management

    5.0

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0

Pricing

Starting from

$19/month

Value for money

BOSSDesk logo
4.6

0.1

AzureDesk logo
4.7

What users say about BOSSDesk's value for money

BOSS is a fantastic company that cares about their customers. The are fast to respond and supportive of our requests.
Everyone was all great to work with and very accommodating to our requests. We have an excellent product at a very competitive price.
Gluru AI logo

Gluru AI

3.5
(4)

Customer experience management with AI and machine learning

Features

Total

Gluru AI logo
AzureDesk logo

7

9

34

features in common

7

features in common

Gluru AI logo

Gluru AI user ratings

Functionality

3.3
(4)

Unique features

  • SSL Security

    N/A

  • Widgets

    N/A

AzureDesk logo

AzureDesk user ratings

Functionality

4.2
(50)

Top features

  • Queue Management

    4.0

  • Incident Management

    4.0

  • Email Management

    4.0