App comparison
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Balto
5
6
4
2
3
3
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud contact center AI for mid-market teams
Last updated: September 2026
Balto Alternatives & Competitors (2026)
Top 3 free alternatives
DialedIn CCaaS
Cloud-based contact center solution to streamline operations
0.4
Value for money
Starting price
No pricing info
0.4
Functionality
Agent Interface
5/5
Auto-Dialer
4.8/5
Activity Dashboard
4.7/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
LiveAgent
Cloud-based customer service platform for all sizes
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
Zendesk Suite
AI powered customer service across all channels
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
Salesforce Service Cloud
AI powered customer service management platform
0.1
Value for money
Starting price
No pricing info
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
Aircall
Cloud-based phone & AI comms for SMB & mid-market
0.4
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Dashboard
5/5
Automated Attendant
5/5
Access Controls/Permissions
4.8/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Agent Interface
5/5
Audio Calls
4.8/5
Alerts/Notifications
4.7/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.2
Value for money
Starting price
No pricing info
0.4
Functionality
Agent Interface
4.8/5
Archiving & Retention
4.8/5
Access Controls/Permissions
4.7/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Activity Tracking
4.3/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.1
Value for money
Starting price
No pricing info
Functionality
Agent Interface
4.6/5
Auto-Dialer
4.5/5
Automatic Call Distribution
4.5/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
4.2/5
AI Copilot
4/5
Alerts/Escalation
3.7/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
API
5/5
Automated Routing
4.7/5
Auto-Dialer
4.5/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.1
Value for money
Starting price
No pricing info
Functionality
Activity Tracking
5/5
AI/Machine Learning
5/5
Alerts/Escalation
5/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Answering Machine Detection
5/5
Automatic Call Distribution
4.8/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.4
Value for money
Starting price
No pricing info
0.4
Functionality
2-Way Messaging
5/5
Agent Interface
5/5
Alerts/Notifications
4.8/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.3
Value for money
Starting price
No pricing info
0.3
Functionality
Activity Dashboard
5/5
Activity Tracking
5/5
AI Summarization
5/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.1
Value for money
No pricing info
Starting price
No pricing info
0.1
Functionality
API
5/5
Call Center Management
4.8/5
Automatic Call Distribution
4.7/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Dashboard
5/5
Answering Machine Detection
5/5
API
5/5
Top Features
Automated Routing
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.5/5