Canny Features

Canny

Customer feedback & feature request management

4.71/5 (31 reviews)

Competitor Feature Comparison

@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Agile Methodologies
Alerts/Notifications
Assignment Management
Backlog Management
Billing & Invoicing
Brainstorming
Budget Management
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CRM
Calendar Management
Campaign Management
Channel Management
Chat/Messaging
Client Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Content Management
Cost-to-Completion Tracking
Create Subtasks
Customer Segmentation
Customizable Dashboard
Customizable Fields
Customizable Templates
Data Import/Export
Deadline Management
Discussions / Forums
Document Management
Document Storage
Drag & Drop
Due Date Tracking
Email Management
Email Marketing
Email-to-Task Conversion
Employee Activity Monitoring
Employee Management
Feedback Management
File Management
File Sharing
File Transfer
Financial Management
Gantt/Timeline View
Goal Setting / Tracking
Guest Access
Idea Management
Idea Ranking
Ideation
Import Tasks
Inventory Management
Issue Management
Issue Tracking
KPI Monitoring
Kanban Board
Knowledge Management
Marketing Automation
Marketing Calendar
Media Planning
Meeting Management
Messaging
Milestone Tracking
Mobile Access
Multi-Channel Data Collection
No-Code
Notes Management
Order Management
Parent Task
Percent-Complete Tracking
Performance Metrics
Planning Tools
Polls/Voting
Portfolio Management
Prioritization
Process Change Tracking
Product Lifecycle Management
Product Roadmapping
Progress Tracking
Project Management
Project Planning
Project Planning/Scheduling
Project Time Tracking
Project Tracking
Project Workflow
Real Time Data
Real Time Editing
Real Time Notifications
Real-time Updates
Recurring Tasks
Release Planning
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Requirements Management
Resource Management
Resource Scheduling
Risk Management
Roadmapping
SSL Security
Search/Filter
Single Sign On
Skills Tracking
Spreadsheet View
Status Tracking
Strategic Planning
Supports Scrum
Surveys & Feedback
Tagging
Task Board View
Task Editing/Updating
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Task Tagging
Template Management
Templates
Testing/QA Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
To-Do List
Traditional Methodologies
Training Management
Vendor Management
Visual Workflow Management
Visualization
Widgets
Workflow Configuration
Workflow Management
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@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Agile Methodologies
Alerts/Notifications
Assignment Management
Backlog Management
Billing & Invoicing
Brainstorming
Budget Management
Business Process Automation
CRM
Calendar Management
Campaign Management
Channel Management
Chat/Messaging
Client Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Content Management
Cost-to-Completion Tracking
Create Subtasks
Customer Segmentation
Customizable Dashboard
Customizable Fields
Customizable Templates
Data Import/Export
Deadline Management
Discussions / Forums
Document Management
Document Storage
Drag & Drop
Due Date Tracking
Email Management
Email Marketing
Email-to-Task Conversion
Employee Activity Monitoring
Employee Management
Feedback Management
File Management
File Sharing
File Transfer
Financial Management
Gantt/Timeline View
Goal Setting / Tracking
Guest Access
Idea Management
Idea Ranking
Ideation
Import Tasks
Inventory Management
Issue Management
Issue Tracking
KPI Monitoring
Kanban Board
Knowledge Management
Marketing Automation
Marketing Calendar
Media Planning
Meeting Management
Messaging
Milestone Tracking
Mobile Access
Multi-Channel Data Collection
No-Code
Notes Management
Order Management
Parent Task
Percent-Complete Tracking
Performance Metrics
Planning Tools
Polls/Voting
Portfolio Management
Prioritization
Process Change Tracking
Product Lifecycle Management
Product Roadmapping
Progress Tracking
Project Management
Project Planning
Project Planning/Scheduling
Project Time Tracking
Project Tracking
Project Workflow
Real Time Data
Real Time Editing
Real Time Notifications
Real-time Updates
Recurring Tasks
Release Planning
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Requirements Management
Resource Management
Resource Scheduling
Risk Management
Roadmapping
SSL Security
Search/Filter
Single Sign On
Skills Tracking
Spreadsheet View
Status Tracking
Strategic Planning
Supports Scrum
Surveys & Feedback
Tagging
Task Board View
Task Editing/Updating
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Task Tagging
Template Management
Templates
Testing/QA Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
To-Do List
Traditional Methodologies
Training Management
Vendor Management
Visual Workflow Management
Visualization
Widgets
Workflow Configuration
Workflow Management
Visit WebsiteCompare App
@mentions
API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Activity/News Feed
Agile Methodologies
Alerts/Notifications
Assignment Management
Backlog Management
Billing & Invoicing
Brainstorming
Budget Management
Business Process Automation
CRM
Calendar Management
Campaign Management
Channel Management
Chat/Messaging
Client Management
Client Portal
Collaboration Tools
Commenting/Notes
Communication Management
Configurable Workflow
Content Management
Cost-to-Completion Tracking
Create Subtasks
Customer Segmentation
Customizable Dashboard
Customizable Fields
Customizable Templates
Data Import/Export
Deadline Management
Discussions / Forums
Document Management
Document Storage
Drag & Drop
Due Date Tracking
Email Management
Email Marketing
Email-to-Task Conversion
Employee Activity Monitoring
Employee Management
Feedback Management
File Management
File Sharing
File Transfer
Financial Management
Gantt/Timeline View
Goal Setting / Tracking
Guest Access
Idea Management
Idea Ranking
Ideation
Import Tasks
Inventory Management
Issue Management
Issue Tracking
KPI Monitoring
Kanban Board
Knowledge Management
Marketing Automation
Marketing Calendar
Media Planning
Meeting Management
Messaging
Milestone Tracking
Mobile Access
Multi-Channel Data Collection
No-Code
Notes Management
Order Management
Parent Task
Percent-Complete Tracking
Performance Metrics
Planning Tools
Polls/Voting
Portfolio Management
Prioritization
Process Change Tracking
Product Lifecycle Management
Product Roadmapping
Progress Tracking
Project Management
Project Planning
Project Planning/Scheduling
Project Time Tracking
Project Tracking
Project Workflow
Real Time Data
Real Time Editing
Real Time Notifications
Real-time Updates
Recurring Tasks
Release Planning
Remote Access/Control
Remote Support
Reporting & Statistics
Reporting/Analytics
Reporting/Project Tracking
Requirements Management
Resource Management
Resource Scheduling
Risk Management
Roadmapping
SSL Security
Search/Filter
Single Sign On
Skills Tracking
Spreadsheet View
Status Tracking
Strategic Planning
Supports Scrum
Surveys & Feedback
Tagging
Task Board View
Task Editing/Updating
Task Management
Task Planning
Task Progress Tracking
Task Scheduling
Task Tagging
Template Management
Templates
Testing/QA Management
Third Party Integrations
Time & Expense Tracking
Time Tracking
To-Do List
Traditional Methodologies
Training Management
Vendor Management
Visual Workflow Management
Visualization
Widgets
Workflow Configuration
Workflow Management
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Canny Feature Reviews

25 reviewers had the following to say about Canny's features:

Jovan M.

Canny helped us to collect and learn many useful insights from our customers

2019-11-09

Easy to use with a great interface and UX solution.

Pros

Canny helped us to automate our surveys and customer feedback while keeping everything centralized into one place.

Cons

Missing more information in the help center hopes that it will be helpful also for other new users.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Thanks for the kind words, Jovan! We're so glad you're enjoying Canny. We're working on the help center right now to make it more robust.

Read more
Cory M.

Easy to use

2020-12-10

I needed it to integrate with Intercom and it works great.

Pros

It is easy to organize feedback from users and reply.

Cons

I wish I could see, within Canny, the MRR of that user account. I haven't found a way to do this within the product.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Hi Cory, thanks for the kind words! You can definitely pass in MRR information to see that in Canny. More about that here: https://developers.canny.io/install/companies. If you need any help or clarification, shoot us a message!

Read more
Anonymous
(Computer Software company, 11-50 employees)

Just what we really needed

2021-05-06

Canny solves a big problem for us in giving us a consolidated place to gather and track feedback, keep track of what user's want/need most.

Pros

Canny gives us a consolidated place to add and track feedback from our internal team and our users.

Cons

Also, it lacks a really solid feedback prioritization feature, which is a big part of product & feedback management.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Information Technology and Services company, 51-200 employees)

Best system we've used for tracking feedback

2019-04-01

With Canny we're seeing higher engagement from our customers (thanks to the Intercom integration especially) and improved internal visibility of customer feedback.

Pros

Many great chats have been kicked off in our team from the Slack integration (like a suggestion hitting x number of votes).

Cons

Being able to use a custom domain would be nice (like suggestions.x.com), but the Intercom integration more than makes up for it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Thank you so much for your kind words! We're so happy you and your customers are enjoying Canny.

We actually do offer the ability to use a custom domain! You can set this up in your admin settings > custom domain. We're always around if you need help!

Read more
Amit K.

Beware - they refuse to listen to top-voted feedback

2020-02-03

I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.

Pros

UI seems nice, shame about the rest (see the cons section)

Cons

One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Occasionally

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.

We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.

We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.

I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.

Best of luck with Tallyfy!

Read more
Anonymous
(Internet company, 51-200 employees)

A Quick and Easy Solution to Collecting Feedback

2019-10-11

Overall, I really like using Canny and how easy it is for teams to adopt.

Pros

So easy to get teams to adopt who don't have experience logging feedback, a great place to start - easy to learn and use.

Cons

Features and analyzation/reporting is weak on Canny.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


We're so glad to hear Canny is helping with your feedback needs. We definitely want to improve our reporting features so stay tuned for that!

Read more
Devin W.

Excellent system for bug reporting, feedback evaluation, and changelogs

2020-05-05

Soliciting and gauging customer feedback and having a native-feeling integration into our existing application.

Pros

I enjoy the minimal branding and easy integration with our application.

Cons

Moving from the admin view to the customer view is a little clumsy. That's a very minimal issue though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Hi Devin, thanks for the kind words! We're glad to hear you're enjoying Canny so far. Don't hesitate to reach out if we can improve anything for your team.

Read more
Meredith G.

A lifesaver for a startup

2021-05-11

Before it was all coming through me (the Product Manager) and it was hard to be as transparent as I would like with our users about where their requests rank in the roadmap, what changes we've made in response to their feedback, etc.

Pros

Canny is intuitive on the administrator end, but more importantly, it's intuitive for the users/feedback givers.

Cons

Basically once our internal product starting using it, our web product wanted one, as did our knowledge base software.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Johann K.

The Review

2019-08-22

It's probably the best product for sharing internal feedback, but it's not worthing using an extra tool if you are already using Jira for example

Pros

Tickets are really easily searchable and creating new ones is intuitive for even new users.

Cons

Would expect more users (customizable) user roles as well.

Rating breakdown

Value for money
Ease of use
Features

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Thanks for the feedback Johann! We have since made several improvements to Canny we hope you'd enjoy :)

Read more
Michael V.

Amazing tool for collecting product user feedback

2020-02-11

It's a tool that has an incredible ROI by collecting and managing feedback and feature requests and more.

Pros

Canny is great at collecting and managing feedback and I love all the integrations especially with Intercom.

Cons

Nothing so far. The software doesn't do everything and that's actually what makes it great. Simplicity for the most common uses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Free Trial

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Lisa M.

Simple to use and great support

2021-01-10

Pros

Its simple and built for one purpose which it does well - collecting customer feedback. It also integrates with Intercom which is great.

Cons

That only the pricing top tier can provided restricted access setups for their team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Alex B.

Don't try managing feedback yourself, save you a headache and use Canny

2020-09-18

Onboarding was extremely fast even though I barely had time to implement it.

Pros

It's ease of use, simple yet effective way to collect feedback. Excellent customer service, fast and efficient just like we want it!

Cons

No real cons so far, we'll see about limitations and features as we grow our Canny userbase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Thanks so much Alex! Do let us know if you run into anything as you grow in Canny :)

Read more
Emma J.

Canny helps all departments communicate customer sentiment

2019-11-25

It's been great - training the teams has been easy and we're collecting a ton of feedback.

Pros

It's a super easy tool for all of us to collect feedback in a unified spot.

Cons

The user based pricing model is not as straightforward as standard pricing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Hi Emma, thanks for your review. We're so happy to hear you're finding Canny helpful for getting all your feedback in one place. Please do reach out anytime if we can improve Canny for your team.

Read more
Abram P.

The little things matter

2018-08-03

Amazing experience with customer support and the product.

Pros

for over a year even though I really needed a customer feedback tool.

Cons

None, but I am still a new user. 1 month approximately.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Thanks for the kind words Abram! We're happy to hear you're enjoying Canny and our Intercom integration :)

Read more
Jahanzeb S.

Canny is really the best by far (beats email and chat support)

2020-04-08

Gives us a scalable way of having direct relationships with our customers.

Pros

With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them).

Cons

There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!

Read more
Felix H.

Game-changer for managing feedback and feature requests

2020-10-16

Canny has given us a better overall picture of what our customers are saying. That directly ties into our roadmap and product improvements and allows us to be more customer driven.

Pros

Canny has made it much easier for us to track and action feedback from our customers.

Cons

Not much, overall it's a very robust platform. It would be great if you could link to multiple boards inside the Intercom modal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Hey Felix, thanks for the kind words. We're so glad to hear Canny is working well for your team. As always, do reach out if we can be helpful!

Read more
Katherine L.

Our Canny board is not just our product roadmap, it's our guiding compass.

2020-05-15

Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious.

Pros

We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly.

Cons

Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :)

Read more
René-Pier D.

Managing feature requests and releases for Fari is a breeze

2021-06-02

Pros

Within the first couple of days, I received dozens of feature requests and Fari's user were excited to have a say in what the dev team should work next on the app.

Cons

This can make it clash a bit with the rest of the user interface of your app if your app offers a dark mode.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David H.

Initial thoughts on Canny

2019-11-25

The product owner at our company can use direct feedback that our team gathers to better our product and plan which features to include on our roadmap.

Pros

The ability to tag a customer in a post, allowing us to track exactly which customers have expressed a particular sentiment.

Cons

Inability to indicate how strongly the customer feels, IE discerning the importance of a feature/request.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Hi David, thanks for your review! We've intentionally kept the experience for end users as simple as possible so you get as much feedback as possible. That said, I can see how knowing the importance of a request would be helpful information for your team. Something to think about! Just need to find the right balance.

Read more
Chelsea D.

Don't let customer feedback fall on deaf ears!

2020-11-05

Easy to learn and quick to setup.

Pros

It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests.

Cons

We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!

Read more
Kyle L.

More organized and more involved

2019-11-25

I have been very pleased with our ability to track feature requests from our customers, while also providing these customers with updates on their requests.

Pros

Before, collecting customer feedback felt unorganized and ineffective.

Cons

The search functionality can use some work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Hi Kyle, thanks for your review! We're so happy to hear you're enjoying Canny. Please reach out if there are specific search cases that aren't working well for you. We're always looking to improve!

Read more
Owen D.

Excellence

2020-09-16

Pros

Integrating with our existing process was very simple.

Cons

Saying that it's extreamly easy to integrate down the line so when you do make the switch you can be up and running in no-time!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Thanks so much for the kind words, Owen! We're so glad to hear you're enjoying Canny. Don't hesitate to reach out if we can be helpful.

Read more
Tyler E.

Good for keeping track of feature requests

2019-11-25

I am using it to track frequency on feature requests.

Pros

The ability to apply frequency to requests

Cons

having to create a new user to upvote something

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Hi Tyler, thanks for your review! I will say it's very unlikely we'll remove having to create a new user to vote for them. We strongly believe feedback isn't useful if you don't know who it's coming from. The only way we know is if the user votes themself or you tell us. Creating a new user is very easy and you only have to do it the first time!

Read more
Julien P.

Review

2020-05-06

Very good

Pros

Canny is a clean, simple to use product that helps collecting user feedback

Cons

Some improvement must be made like any young product, so it's understandable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Hi Devin, we're glad to hear you're liking Canny so far. I see you've voted on a few things so you'll get updates as we prioritize!

Read more
Kamal S.

Best Feedback tool

2020-12-08

Pros

Simplicity of the app to collect and manage the feedback. Quick sign up for my client .

Cons

Pricing tier does not work for small and medium business. In my example I need features in top tier but I don’t have that much end users to justify the extra money .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Canny


Hey, Kamal! Thanks for taking the time to leave us a review! We do offer discounts for some businesses, so definitely reach out to Customer Success team if you haven't already!

Read more