App comparison
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Cisco Finesse
5
10
4
1
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer Service solution with digital experience
Last updated: September 2026
Cisco Finesse Alternatives & Competitors (2026)
Top 6 free alternatives
LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Escalation
4.6/5
Activity Dashboard
4.6/5
Access Controls/Permissions
4.5/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
Zoho Desk
Cloud-based help desk for all business sizes
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
Bitrix24
Cloud & on-premises workspace for all business sizes
0.5
Value for money
Starting price
No pricing info
0.5
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
Zendesk Suite
AI powered customer service across all channels
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
JustCall
Cloud-based AI communication platform for sales teams
0.6
Value for money
Starting price
No pricing info
0.7
Functionality
Access Controls/Permissions
5/5
API
4.3/5
2-Way Messaging
4.3/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
Salesforce Sales Cloud
Cloud-based CRM and sales automation software
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
AI/Machine Learning
4.9/5
Activity Tracking
4.6/5
Activity Dashboard
4.5/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
0.6
Value for money
Starting price
No pricing info
0.5
Functionality
Asset Lifecycle Management
4.5/5
Billing & Invoicing
4.5/5
Accounts Receivable
4.4/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
0.2
Value for money
Starting price
No pricing info
0.3
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
Value for money
Starting price
No pricing info
0.2
Functionality
Alerts/Notifications
4.8/5
Access Controls/Permissions
4.7/5
Chat/Messaging
4.5/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
0.6
Value for money
Starting price
No pricing info
0.7
Functionality
Access Controls/Permissions
5/5
Activity Dashboard
5/5
Activity Tracking
5/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Campaign Management
5/5
Commenting/Notes
4.8/5
Chat/Messaging
4.8/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
Value for money
Starting price
No pricing info
0.1
Functionality
Access Controls/Permissions
4.7/5
Alerts/Notifications
4.4/5
API
4.4/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Alerts/Escalation
4.5/5
Activity Tracking
4.3/5
Access Controls/Permissions
4.3/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
0.6
Value for money
Starting price
No pricing info
0.6
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
Value for money
Starting price
No pricing info
0.1
Functionality
Activity/News Feed
5/5
Brainstorming
5/5
Alerts/Escalation
4.8/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
0.3
Value for money
Starting price
No pricing info
0.4
Functionality
Activity Tracking
5/5
API
4.7/5
Alerts/Escalation
4.4/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
0.1
Value for money
No pricing info
Starting price
No pricing info
Functionality
AI/Machine Learning
5/5
API
5/5
Automatic Call Distribution
4.9/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5
0.2
Value for money
Starting price
No pricing info
0.1
Functionality
Agent Interface
4.9/5
Automated Routing
4.9/5
API
4.7/5
Top Features
Agent Interface
5/5
Automated Routing
5/5
Call Monitoring
5/5