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Deskero

Customizable help desk & ticketing system

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Deskero Alternatives

How do Deskero alternatives compare?

Zendesk and Zoho Desk stand out as its top competitors based on similarity, popularity and user reviews. When comparing Deskero to its top 100 alternatives, Salesforce Sales Cloud has the highest rating, with Zoho CRM as the runner-up, and Deskero ranking 26th place. Salesforce Sales Cloud has the most reviews with a total of 16,390, while Deskero has 108. Users say Salesforce Sales Cloud tops the list for value for money followed by Zoho CRM, while Deskero comes in 21st. Users also say Salesforce Sales Cloud and Freshdesk are the easiest to use, while Deskero takes 22nd place.

What are the top 5 alternatives to Deskero?


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Features


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Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to Deskero

Zendesk

4.4
(2.7K)

Service-first CRM company that builds support & sales tools

Features

Total

56

178

68

features in common

56

features in common

Zendesk's unique features

  • Canned Responses

  • Search/Filter

  • Cataloging/Categorization

  • Project Management

Deskero's unique features

  • Monitoring

  • Reporting/Analytics

  • Calendar Management

  • Remote Access/Control

Starting from

$19/month

Value for money

4.1

0.6

4.7

What users say about Zendesk's value for money

I loved the ease of deployment and the UX on the admin end. It was very easy to segment and follow what was going on and was even fun to play with different options.

AR

Anonymous Reviewer

Overall I’m extremely satisfied with Zendesk, It has a lot of great features that helps us provide a great customer support service which is important for a successful business.

AR

Anonymous Reviewer

Zoho Desk

4.5
(1.6K)

Cloud-based help desk platform

Features

Total

61

145

68

features in common

61

features in common

Zoho Desk's unique features

  • Customer Experience Management

  • Transfers/Routing

  • Audit Trail

  • Onboarding

Deskero's unique features

  • Calendar Management

  • User Management

  • Customer Service Analytics

  • Multi-Language

Starting from

$14/month

Value for money

4.5

0.2

4.7

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Dynamics 365

4.3
(4.1K)

ERP and CRM applications from Microsoft

Features

Total

22

101

68

features in common

22

features in common

Dynamics 365's unique features

  • Point of Sale (POS)

  • Prospecting Tools

  • Dispatch Management

  • Multi-Channel Marketing

Deskero's unique features

  • Configurable Workflow

  • Workflow Configuration

  • Multi-Language

  • Reminders

Starting from

$50/month

Value for money

4.1

0.6

4.7

What users say about Dynamics 365's value for money

We made the switch and have enjoyed an overlooked benefit from our new provider, a robust customer community to help us solve challenges above our head.

Kelly Michael S.

My overall experience with this software so far is very good. They constantly try to improve and add more fantastic features.

IB

Israel B.

Zoho CRM

4.3
(5.1K)

CRM software that helps you sell smarter, better, faster.

Features

Total

52

200

68

features in common

52

features in common

Zoho CRM's unique features

  • Dashboard Creation

  • Cataloging/Categorization

  • Email Distribution

  • Modeling & Simulation

Deskero's unique features

  • Queue Management

  • Self Service Portal

  • Knowledge Base Management

  • Single Sign On

Starting from

$20/month

Value for money

4.3

0.4

4.7

What users say about Zoho CRM's value for money

I am very happy with the features that are now offered by Zoho. They are as good or better than any other CRM out there and less expensive.

BW

B. W. B.

I would totally recommend Zoho as a solid good CRM to anyone looking for a CRM that is powerful and has a great team supporting it.

David M.

Tidio

4.8
(220)

Communicator for businesses. live chat, messenger and email

Features

Total

19

32

68

features in common

19

features in common

Tidio's unique features

  • Canned Responses

  • Real-time Consumer-facing Chat

  • Offline Form

  • CRM

Deskero's unique features

  • Social Media Integration

  • Inbox Management

  • Activity Dashboard

  • Queue Management

Starting from

$15/year

Value for money

4.7
4.7

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

LiveAgent

4.7
(1K)

Great customer service starts with better help desk software

Features

Total

62

165

68

features in common

62

features in common

LiveAgent's unique features

  • Real Time Data

  • Email Alerts

  • Real-time Consumer-facing Chat

  • Email Distribution

Deskero's unique features

  • Calendar Management

  • User Management

  • Interaction Tracking

  • Website Integration

Starting from

$15/month

Value for money

4.7
4.7

What users say about LiveAgent's value for money

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

MP

Mark P.

HappyFox Help Desk

4.6
(84)

Helpdesk, customer support software

Features

Total

43

75

68

features in common

43

features in common

HappyFox Help Desk's unique features

  • Assignment Management

  • Content Management

  • IT Asset Management

  • Project Time Tracking

Deskero's unique features

  • Website Integration

  • Prioritization

  • Activity Dashboard

  • Reporting & Statistics

Starting from

$29/month

Value for money

4.5

0.2

4.7

What users say about HappyFox Help Desk's value for money

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Bitrix24

4.0
(485)

100% free CRM, collaboration and communication tool suite

Features

Total

52

363

68

features in common

52

features in common

Bitrix24's unique features

  • Task Tagging

  • Website Management

  • Event Scheduling

  • Patient Communications

Deskero's unique features

  • Single Sign On

  • Real Time Analytics

  • Alerts / Escalation

  • Macros/Templated Responses

Starting from

$49/month

Value for money

4.2

0.5

4.7

What users say about Bitrix24's value for money

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

SolarWinds Service Desk

4.6
(521)

IT Service Desk & Asset Management Software

Features

Total

47

93

68

features in common

47

features in common

SolarWinds Service Desk's unique features

  • Real Time Data

  • Dashboard Creation

  • Problem Management

  • Drag & Drop

Deskero's unique features

  • Inbox Management

  • Customer Database

  • Reporting & Statistics

  • Macros/Templated Responses

Starting from

$19/month

Value for money

4.5

0.2

4.7

What users say about SolarWinds Service Desk's value for money

I am the administrator and I love having the ability to make changes and customization on the fly. The user friendliness of it is well above our previous software we used.

JJ

Jeffrey J.

Ticketing system, knowledge base and inventory management are all awesome and constantly improving. And the metrics are great to help justify budgets to upper management, and show trends.

PS

Paul S.

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

Features

Total

45

72

68

features in common

45

features in common

LiveHelpNow's unique features

  • Transfers/Routing

  • Multi-Channel Management

  • Employee Management

  • Document Storage

Deskero's unique features

  • Real Time Analytics

  • Call Routing

  • Calendar Management

  • Customizable Fields

Starting from

$21/month

Value for money

4.7
4.7

What users say about LiveHelpNow's value for money

We have used LHN now for over 1 year and we are absolutely satisfied with the product. Its ease of use and exceptional CS staff makes it a hands down winner.

HH

H H.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Freshdesk

4.5
(2.3K)

Online helpdesk system and customer service software

Features

Total

55

119

68

features in common

55

features in common

Freshdesk's unique features

  • Issue Auditing

  • Call Monitoring

  • Dispatch Management

  • Employee Management

Deskero's unique features

  • Customer History

  • Auto-Responders

  • Calendar Management

  • Real Time Analytics

Starting from

$18/month

Value for money

4.4

0.3

4.7

What users say about Freshdesk's value for money

We are extremely happy for the speed and capability that Freshdesk has passed on to our affiliation. It's helping us with guaranteeing fabulous customer support with less pressing factor.

Sara B.

Overall, Freshdesk is an awesome solution for a tedious task. I recommend it to all my friends in the industry.

AR

Anonymous Reviewer

Agile CRM

4.1
(416)

Sales and marketing CRM for growing businesses

Features

Total

52

231

68

features in common

52

features in common

Agile CRM's unique features

  • Campaign Segmentation

  • Call Monitoring

  • Customer Engagement

  • Time Tracking

Deskero's unique features

  • Real Time Analytics

  • Reminders

  • Access Controls/Permissions

  • Single Sign On

Starting from

$8.99/month

Value for money

4.2

0.5

4.7

What users say about Agile CRM's value for money

It has powerful features and many integrations. I like the freedom to customize and the many campaign nodes make campaigns and flows very powerful.

Dd

Danie d.

Agile provides a reliable database for all things from quality findings to ECO change implementations. Customized reports are a nice feature and searching is made easy.

BD

Brandon D.

Features

Total

44

73

68

features in common

44

features in common

InvGate Service Desk's unique features

  • CMDB

  • Email Alerts

  • Commenting/Notes

  • Project Management

Deskero's unique features

  • Appointment Management

  • Help Desk Management

  • Calendar Management

  • Single Sign On

Value for money

4.5

0.2

4.7

What users say about InvGate Service Desk's value for money

I love this product beacuse very good when it comes to understanding and I also love the thing that I can design the ticket in very simple and easy way.

MC

Malcom C.

The interface is awesome. We believe that in these terms is the best software on the market.

SO

Sergio O.

Issuetrak

4.5
(157)

Report. Resolve. Relax. It starts with Issuetrak.

Features

Total

55

108

68

features in common

55

features in common

Issuetrak's unique features

  • Inventory Management

  • Multiple User Accounts

  • Approval Workflow

  • Role-Based Permissions

Deskero's unique features

  • Event Triggered Actions

  • Reminders

  • Widgets

  • Macros/Templated Responses

Starting from

$59/month

Value for money

4.5

0.2

4.7

What users say about Issuetrak's value for money

It is really easy to use and is good for auto-assigning and helping out our smaller sized IT team with solving and making workflow easy.

Alexis T.

They are very responsive, helpful, and knowledgeable. I wish all companies had support this good.

BT

Bradd T.

Supportbench

4.6
(18)

A Modern B2B Helpdesk CRM Software.

Features

Total

60

90

68

features in common

60

features in common

Supportbench's unique features

  • Text Editing

  • Real Time Data

  • Decision Support

  • Content Library

Deskero's unique features

  • User Management

  • Mobile Access

  • Call Center Management

  • Network Monitoring

Value for money

4.7
4.7

What users say about Supportbench's value for money

Amazing, I'd highly recommend it if you want a quick turnaround and solid immediate results.

FS

Floyd S.

It has addressed all our current help desk requirements and looks like it's capable of growing with us as we take on more staff and improve our process.

AR

Anonymous Reviewer

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

64

136

68

features in common

64

features in common

Vivantio's unique features

  • Dashboard

  • Audit Trail

  • Commenting/Notes

  • Asset Tracking

Deskero's unique features

  • Network Monitoring

  • Reminders

  • Multi-Language

  • Monitoring

Starting from

$42/year

Value for money

4.2

0.5

4.7

What users say about Vivantio's value for money

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

Salesforce Service Cloud

4.4
(529)

Customer Service & Field Service Management Solutions

Features

Total

56

181

68

features in common

56

features in common

Salesforce Service Cloud's unique features

  • Case Management

  • Asset Tracking

  • Assignment Management

  • GPS

Deskero's unique features

  • Reminders

  • Help Desk Management

  • Widgets

  • Real Time Analytics

Value for money

4.1

0.6

4.7

What users say about Salesforce Service Cloud's value for money

I love that it's customizable for the specific needs of our organization and the definitions we have. There are also amazing integrations built in.

AR

Anonymous Reviewer

I used this and best in customer support, sales product and operation. I recommend this to those have a business this will help you.

EO

Elaida O.

JIRA Service Management

4.4
(277)

The only ITSM solution built on the Jira platform

Features

Total

45

93

68

features in common

45

features in common

JIRA Service Management's unique features

  • Customer Segmentation

  • Audit Trail

  • Audit Management

  • Cost Tracking

Deskero's unique features

  • Event Triggered Actions

  • Chat/Messaging

  • Real Time Notifications

  • Appointment Management

Starting from

$20/month

Value for money

4.2

0.5

4.7

What users say about JIRA Service Management's value for money

Great interface provided by service desk. I would recommend Jira, it has fantastic user interface with a lot features.

MP

Mladen P.

It's a good tool to track your tickets and projects you are working on. The entire Gantt chart flow is really good and helps you keep yourself updated with the projects and issues at hand.

VB

Vishal B.

EcholoN

4.7
(26)

Help desk software for managing customer service processes

Features

Total

66

180

68

features in common

66

features in common

EcholoN's unique features

  • Employee Management

  • Availability Management

  • Job Scheduling

  • Multiple User Accounts

Deskero's unique features

  • Multi-Language

  • Website Integration

HubSpot Service Hub

4.4
(119)

Cloud-based customer service solution for firms of all sizes

Features

Total

35

58

68

features in common

35

features in common

HubSpot Service Hub's unique features

  • Pipeline Management

  • Real-time Consumer-facing Chat

  • Transfers/Routing

  • Geotargeting

Deskero's unique features

  • Configurable Workflow

  • Customizable Fields

  • Alerts/Notifications

  • Website Integration

Starting from

$45/month

Value for money

4.2

0.5

4.7

What users say about HubSpot Service Hub's value for money

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

Help Scout

4.7
(169)

Web-based help desk designed for better customer experience

Features

Total

44

73

68

features in common

44

features in common

Help Scout's unique features

  • Content Management

  • Multi-Channel Management

  • Real-time Updates

  • Signature Management

Deskero's unique features

  • Interaction Tracking

  • Activity Tracking

  • Calendar Management

  • Single Sign On

Starting from

$15/month

Value for money

4.6

0.1

4.7

What users say about Help Scout's value for money

Help Scout serves its purpose well. And I like the fun congratulatory messages it gives anytime a folder is cleared out.

SC

Scott C.

Its ease of use, great search with keywords in the help guide area of clients. The ticketing system is great and integrates with Infusinsoft and Trello so we can transfer information between teams.

AR

Anonymous Reviewer

TeamSupport

4.5
(799)

B2B Customer Support Software

Features

Total

58

101

68

features in common

58

features in common

TeamSupport's unique features

  • Multi-Channel Management

  • Role-Based Permissions

  • Online Forums

  • Customer Segmentation

Deskero's unique features

  • Call Routing

  • Template Management

  • User Management

  • Multi-Language

Starting from

$50/month

Value for money

4.4

0.3

4.7

What users say about TeamSupport's value for money

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

Tracker

4.4
(66)

Customer Service and Support Management Software

Features

Total

26

36

68

features in common

26

features in common

Tracker's unique features

  • Assignment Management

  • Dashboard

  • Issue Scheduling

  • Recurring Issues

Deskero's unique features

  • Performance Metrics

  • Email Templates

  • Alerts/Notifications

  • Customer History

Starting from

$45/month

Value for money

4.2

0.5

4.7

What users say about Tracker's value for money

Good system, good pricing OUTSTANDING support. They are incredibly responsive to their customers needs.

RS

Ray S.

We are pleased with the performance and reliability. We recommend Phaseware for all customer service management needs.

TL

Teresa L.

UseResponse

4.7
(35)

All-in-one Customer Support and Feedback Suite

Features

Total

53

104

68

features in common

53

features in common

UseResponse's unique features

  • Online Forums

  • Ideation

  • Tagging

  • Forms Management

Deskero's unique features

  • Reminders

  • Remote Access/Control

  • User Management

  • Appointment Management

Starting from

$149/month

Value for money

4.8

0.1

4.7

What users say about UseResponse's value for money

My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help.

Pedro B.

It's a good mature feature set and was fairly straight-forward to setup. They customized our Wishlist as an enterprise solution and we were impressed with the results.

BS

Brian S.

OTRS

4.5
(64)

Helpdesk software for customer service management teams

Features

Total

49

99

68

features in common

49

features in common

OTRS's unique features

  • Graphical Workflow Editor

  • Scheduled / Automated Reports

  • Real Time Data

  • Forms Management

Deskero's unique features

  • Real Time Analytics

  • Contact Database

  • Call Center Management

  • Queue Management

Value for money

4.5

0.2

4.7

What users say about OTRS's value for money

The CGI-based design is relatively inefficient and can be sluggish without making some optimizations on the webserver side -- mod_perl in our case (relatively complicated).

Omar S.

Email inbound capabilities are great (maybe unique!). Easy to rollout, once you have a couple of basic admins, customising is quite powerful.

FT

Francis T.

Helpshift

3.9
(27)

Digital customer service platform and ticketing system

Features

Total

54

86

68

features in common

54

features in common

Helpshift's unique features

  • Sentiment Analysis

  • Canned Responses

  • Geotargeting

  • Customer Segmentation

Deskero's unique features

  • Reminders

  • Monitoring

  • Calendar Management

  • Real Time Analytics

Value for money

3.8

0.9

4.7

What users say about Helpshift's value for money

We've had good customer support and their custom pricing, although more expensive than other solutions, is worth it. The ease of use and integration in-app and with push notifications is excellent.

SZ

Sue Zann T.

The service itself is of good level, especially the integration in the game is of good value. Also the different tag options make it easy to prioritize the answering of the issues.

MP

Marcel P.

Helprace

4.7
(7)

All-in-one customer service solution

Features

Total

49

87

68

features in common

49

features in common

Helprace's unique features

  • Task Management

  • Multi-Location

  • Cataloging/Categorization

  • Contact Management

Deskero's unique features

  • Appointment Management

  • Contact Database

  • User Management

  • Real Time Analytics

DeskPRO

4.6
(35)

Customer service software you can depend on

Features

Total

66

135

68

features in common

66

features in common

DeskPRO's unique features

  • Transfers/Routing

  • Mobile Interface

  • Application Management

  • Proactive Chat

Deskero's unique features

  • Calendar Management

  • Reminders

Starting from

$29/month

Value for money

4.5

0.2

4.7

What users say about DeskPRO's value for money

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

Wix Answers

4.6
(21)

The only platform with all support channels in one place.

Features

Total

45

90

68

features in common

45

features in common

Wix Answers' unique features

  • Multi-Channel Data Collection

  • Proactive Chat

  • Call Monitoring

  • Customer Experience Management

Deskero's unique features

  • Client Portal

  • Activity Tracking

  • Data Import/Export

  • Appointment Management

Starting from

$24/month

Value for money

4.3

0.4

4.7

What users say about Wix Answers' value for money

It's a great tool to solve issues and receive tips and help from professionals. Totally useful for beginners and professionals who need support in building their page.

AV

Antonios V.

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Groove

4.4
(64)

Support, Simplified.

Features

Total

38

56

68

features in common

38

features in common

Groove's unique features

  • Negative Feedback Management

  • Search/Filter

  • Role-Based Permissions

  • Knowledge Management

Deskero's unique features

  • Activity Tracking

  • Network Monitoring

  • Customizable Fields

  • Call Routing

Starting from

$12/month

Value for money

4.4

0.3

4.7

What users say about Groove's value for money

We manage a few completely different projects so its great that they are all supported under the same account.

MM

Mark M.

Groove's own customer support is also extremely friendly and responsive, and they're great at keeping you updated. I especially enjoy reading the articles from their blog.

LL

Ling Ling L.

HelpCrunch

4.8
(175)

Customer Communication tool for Support, Marketing & Sales

Features

Total

51

75

68

features in common

51

features in common

HelpCrunch's unique features

  • Transcripts/Chat History

  • Transfers/Routing

  • Proactive Chat

  • File Transfer

Deskero's unique features

  • Single Sign On

  • Customizable Templates

  • Client Portal

  • Website Integration

Starting from

$15/month

Value for money

4.8

0.1

4.7

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

HelpCrunch was the clear choice for me because of their value for money services, compared to other expensive Support systems. They are continually improving and adding features which is great.

MH

Max H.

Giva

4.9
(37)

Cloud based help desk software for businesses of all sizes

Features

Total

42

69

68

features in common

42

features in common

Giva's unique features

  • CRM

  • Problem Management

  • Issue Scheduling

  • Document Storage

Deskero's unique features

  • Call Routing

  • Configurable Workflow

  • Single Sign On

  • Rules-Based Workflow

Starting from

$29/month

Value for money

4.7
4.7

What users say about Giva's value for money

The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality.

AR

Anonymous Reviewer

We have had great success implementing Giva as our help desk tool. Each step of the way the folks at Giva have been very efficient and supportive.

GT

Gary T.

Yonyx

4.8
(119)

Decision tree driven Interactive guides for customer service

Features

Total

15

35

68

features in common

15

features in common

Yonyx's unique features

  • Decision Support

  • Opportunity Management

  • Computer Telephony Integration

  • FAQ

Deskero's unique features

  • Mobile Access

  • Prioritization

  • Queue Management

  • Interaction Tracking

Value for money

4.7
4.7

What users say about Yonyx's value for money

<