It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing.
We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use.
Great user/client experience, great customer service, easy to integrate, great for your clients.
Sometimes admin area is a bit too crowdy. Chat systems is worst than other parts of the software.
Pricing could be a problem because of the agents.
Data-export doesn't work very well, is really the raw data. Reports are rather limited.