Deskero Reviews

We use Deskero daily for incoming emails and telephone ticket to our support address which in turn is auto handed out to vary support desk staff in two differente location. The system is quick and efficient. Tracking a users ticket from beginning to end is easy and shows all responses and is very easy when it comes to allocating certain tickets to specific agents. the customer and technical support is good and always present

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A great tool for effective customer management. It is very important for any business or brand to adequately interact with their customers and therefore be able to convey their idea. The right audience has to be targeted and then kept well informed about all the ongoings of the business. The application provides a well-formulated ticketing system so you can attract the right customers in a very efficient...

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There is actually nothing to list here as a con as I am happily using the app so far. It takes a little while to get used to this app though. The background themes are not so pleasant.

Simple, easy-to-use. Good customer support, making adjustments to the system is easy and cheap. Monthly cost is ok.

Data-export doesn't work very well, is really the raw data. Reports are rather limited. Layout of automatic mails is rather limited.

Hello! Thanks for your review! You can actually export tickets in Excel/CSV format as well. We offer 30+ different reports and you can create custom ones too. The email notification layout is 100% editable in full HTML. Thank you!

We used it in our service center with over 80 agents and for multiple SBUs to manage what was previously done via email. The seamless integration with our previous procedure made the transition very easy on our customers and allowed us to grow and develop our team to serve the entire company. Deskero's team was able to develop solutions for all the roadblocks we encountered in a promptly matter.

The only con we've faced was the lack of a database interface with our BI tools. It has some reporting tools embedded and allows for data download but has to be done manually.

The functionalities are well explained and easy to use across the team with reduced learning time. We have activated the social channels together with email channel and web ticketing and everything is connected with low effort from our side to manage all the requests. We have also the possibility to build our own knowledge base to reduce the effort for each operator to find the information needed to provide assistance to our clients.

Nothing specific to report. Of course, the possibilty to reduce the price could be a nice to have.

It is very easy to use. Pretty straightforward on all fronts. Customer service is excellent for the things that seem to be a little hidden - usually right in front of my face.

Since purchasing, the customer service is a little slower than when I was in evaluation mode. It is a bit more cumbersome to use if you aren't using it as an emailing platform like it is built for. We are wanting to get more familiar with it before rolling out the emailing piece simply to lessen the confusion among recipients and it works, but definitely is intended to be used as an emailing platform. I wish there was a better way to highlight need for followup besides the "notes." But we are getting used to that. The notes get lost in the notifications instead of standing out as a "Need to do" type issue.

We like the ease of use, setup and excellent customer service

The only criticism really is the refreshing of data on the app and on screen - you have to manually refresh (and close down and restart the app) to get the most up to date data

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation. We are using the application for help desk to our customer.

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation. We are using the application for help desk to our customer.

Value for money, feature rich, the friendly support provided by Deskero staff

No native Android app.

Hello! You can find our Android app at this link: https://play.google.com/store/apps/details?id=com.deskero.mobile Cheers!

Easy to use, easy to organize your tickets. Great for keeping track of work and interfacing with clients.

most of my complaints have been resolved by the Deskero team customizing the platform to meet our needs.

The application helps in making customer service of your firm simpler. The incoming emails and queries are auto allocated. Allows exporting or importing of data. The application has simplified the process of tracking user’s tickets. You will be able to check out the work of other admin staffs. Customer service and response team is very responsive. The plans are very affordable. You can use the application as your firm’s knowledge base.

The absence of integration with Instagram. The graphical interface and layout look outdated and need lot of improvements.

Hello Randeep, we just launched our new UI that brings along a much fresher look and a much improved user experience. Please contact us if you would like to try it out! Best regards!

The app is great for our company's helpdesk. We have clients spread all around town with many different levels of users. This allows our whole team to stay on top of client requests as they come in.

Could just be how our system is configured but modifying our views/ticket notifications is often a source of pain.

Hello! Thank you for your review! Usually configurations for most workflows are pretty easy, but if you have any trouble please let us know and we will help you step-by-step! Best regards

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Its easy too use but not complete maybe he is only not complete in trial version i don't test the full version.

Its easy too use and simple interfaces, u can create a ticket without any diffucult. But not complete and not easy for the rest.

Thanks for your review! The features are limited depending on the plan you started your trial on. To test and use all the available features we recommend to upgrade to Premium plan. Thank you, kind regards.

It is easy to use and setup, the support stuff are wonderful and very helpful

Nothing at all, it is fairly easy to setup and works as intended

Super easy to use and deploy. Honestly takes minutes to get up and going.

There are a few features that I wish were part of the single agent sub.

Clear, clean and simple. To the point. Great for a small/medium IT Support desk like my situation.

Nothing major so far. It would refresh itself a little faster. Perhaps additional notifications. I have yet to use the Android app, so many of these concerns might be fixed via that.

Management of calls of a customer base for a legal software

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The mobile app could be very useful if working.

Hey! We recently released new versions for our apps, that fixed some bugs and improved several features. Cheers!

Easy to use and set up. Complete guide to the installation process Cloud based Free agent Affordable paid plans

They could offer 3 agents for the free plan. Also live chat for at least one agent. I think that's it. Interface it good

you can follow all the service request on the app, it is perfect for all kind of business and also easy to use

the bad thing about this app is that in the free trail you are not able to personalize the messages that are sent to the customer.

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The product is perfect for tickets management and live chat implementation. You can manage as many ticket as you want and create as many chat widgets as you want, other competitors have limits on tickets or chats. It offers a simple CRM for basic tasks, but useful to store information to let operators answer customer requests. The API can expand automatization very well and information can be implemented or connected in a more complete CRM. Configuration is very easy, but complete, with e-mail template and workflow automatizations by rules and if-then conditions. There is a useful self-service portal for customers.

The API documentation is very minimal and sometimes you have to ask for help to use some advanced requests, but the technical team is fast and give you complete answers. There are some bug here and there, like broken search boxes, nothing too serious, but as you write to technical team they fix them in very short time. I wish the CRM part is more complete with the possibility to create customers types and connect each others, more customized field types and the possibility to create group of customized fields to let operators read information very easy. It's not possible to create if-then rules with CRM custom fields. I wish more customizations for self-service portal, like pages creation (outside the knowledge base), top page banners or alerts, customized fields integration into pages.

Clean and easy to understand / use interface. Support and implementation went smooth and well documented.

We are french based company (Quebec) and the french language pack needs a bit of update.