GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Dixa
Conversational Customer Service Software
Total
73
179
87
features in common
73
features in common
Zendesk Suite user ratings
Top features
Audit Trail
Customer Complaint Tracking
Voice Mail
Dixa user ratings
Top features
Queue Management
Multi-Channel Communication
IVR
Pricing
Starting from
$55/month
Value for money
What users say about Zendesk Suite's value for money
Total
64
122
87
features in common
64
features in common
NICE CXone user ratings
Top features
For Call Centers
CRM
Activity Tracking
Dixa user ratings
Top features
Queue Management
Multi-Channel Communication
IVR
Pricing
Starting from
$71/month
Value for money
What users say about NICE CXone's value for money
Total
75
150
87
features in common
75
features in common
Genesys Cloud CX user ratings
Top features
Third-Party Integrations
Live Chat
Proactive Chat
Dixa user ratings
Top features
Queue Management
Multi-Channel Communication
IVR
Pricing
Starting from
$75/month
Value for money
What users say about Genesys Cloud CX's value for money
Total
42
66
87
features in common
42
features in common
UJET user ratings
Top features
Call Monitoring
Call Recording
Support Ticket Management
Dixa user ratings
Top features
Queue Management
Multi-Channel Communication
IVR
Pricing
Starting from
$80/year
Value for money
What users say about UJET's value for money
Total
75
158
87
features in common
75
features in common
Zoho Desk user ratings
Top features
Customer History
Workflow Configuration
Online Forums
Dixa user ratings
Top features
Queue Management
Multi-Channel Communication
IVR
Pricing
Starting from
$14/month
Value for money
What users say about Zoho Desk's value for money