App comparison
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Gladly
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based customer service platform
Last updated: March 2026
Gladly Alternatives & Competitors (2026)
Top 8 free alternatives
Zendesk Suite
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI powered customer service across all channels
0.6
Value for money
Starting price
No pricing info
0.4
Functionality
Audit Trail
5/5
Customer Complaint Tracking
5/5
Voice Mail
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Freshdesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Online helpdesk system and customer service software
0.4
Value for money
Starting price
No pricing info
0.5
Functionality
Customer Complaint Tracking
5/5
Drag & Drop
5/5
Case Management
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
LiveAgent
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Multichannel customer care solution with an AI chatbot
0.1
Value for money
Starting price
No pricing info
0.2
Functionality
Real-Time Monitoring
5/5
Routing
5/5
Email Templates
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.1
Value for money
Starting price
No pricing info
0.4
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.7
Value for money
Starting price
No pricing info
0.4
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
0.4
Value for money
Starting price
No pricing info
0.5
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.1
Value for money
Starting price
No pricing info
0.5
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.7
Value for money
Starting price
No pricing info
0.6
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Typeform
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Interactive form builder for data collection
0.6
Value for money
Starting price
No pricing info
0.3
Functionality
Lead Generation
5/5
Employee Onboarding
5/5
Text Fields
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Ultatel Cloud Business Phone System
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ULTATEL | Phone and Teleommunication Solutions For Business
Value for money
Starting price
No pricing info
0.2
Functionality
Voicemail Transcription
5/5
Access Controls/Permissions
5/5
Call Screening
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Sogolytics
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer and employee experience management platform.
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Feedback Management
5/5
URL Customization
5/5
Multi-Language
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
SumUp
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
POS and payments processing software
0.5
Value for money
Starting price
No pricing info
0.4
Functionality
Promotions Management
5/5
Billing & Invoicing
5/5
Restaurant POS
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.5
Value for money
Starting price
No pricing info
0.7
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The Conversational AI platform for Ecommerce
0.4
Value for money
Starting price
No pricing info
0.3
Functionality
Feedback Management
5/5
Transfers/Routing
5/5
Tagging
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cross-platform VoIP softphone dialer for SIP and IAX systems
0.3
Value for money
Starting price
No pricing info
0.6
Functionality
Multi-Channel Communication
5/5
Data Import/Export
5/5
Customizable Branding
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Telephony tool for searching & activating toll-free numbers
0.2
Value for money
Starting price
No pricing info
0.2
Functionality
Live Chat
5/5
Voicemail Transcription
5/5
Customizable Reports
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Conversational AI tool with natural language processing
0.6
Value for money
Starting price
No pricing info
0.6
Functionality
Third-Party Integrations
5/5
Activity Dashboard
5/5
Surveys & Feedback
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
100% cloud phone for startups and SMEs
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Queue Management
5/5
Call Whispering
5/5
Live Chat
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Live chat support & messaging solution
0.2
Value for money
Starting price
No pricing info
0.4
Functionality
Transfers/Routing
4.7/5
Support Ticket Management
4.7/5
Autoresponders
4.7/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
0.3
Value for money
Starting price
No pricing info
0.2
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Voice Mail
5/5
Text Analysis
5/5
Issue Tracking
5/5
