HelpSpace Reviews - Pros & Cons, Ratings & more

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HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.

HelpSpace

Linux

Web-based

Windows

Founder

The widget is easy to customise. For me this solution is so easy and powerfull that i is now my favourite solution to offer support to my clients.

Manager

Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand.

I love the product's simplicity and at the same time doing everything for us. They have a great team, they're really helpful and fast.

Full-Service Design & Marketing-Agentur

Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX.

Founder / Engineer

Issues are sent and addressed to the correct team, the "site" for a knowledge base functionality is a must and it correlates with the agent taking the cases. Awesome, the support is excellent.

I'm really happy with the design options that let you match your brand on your hosted help site. The doc editor is great and bug free as well.

Team Lead Project Management

Overall, Helpspace.com makes customer support simpler and more effective. It's a great choice for small teams that value efficient communication.

Founder / CEO

An amazing helpdesk that is beautifully designed.

Some rigidity and lack of implementation of features available elsewhere.

Another advantage we have found in investing in and switching to HelpSpace is that their team has big plans for this platform, and they are rapidly developing & adding new features.

Creator

Probably the best part is how all of this works together and embeds into my site. It's simple to customise and embed, and you can also customise it further using the JavaScript API.

Support

I struggle to use the search function to locate old tickets or previous communications that I've had with clients - which is something we have to do often.

Developer

The setup process was step by step, and it was very helpful to see what is wrong with email setup. The product itself is very easy to use, intuitive and has a very clean UX.

It is really easy to set up and navigate. It has a very user friendly user interface and so far I've found zero bugs.

Owner

No real negative aspects, but a few basic functions are still missing, which will be added according to support.

Director

At the time of writing it's a fairly new piece of software so it would be unfair to criticise a lack of advanced features.

FreeScout

HelpSpace truly helped with solving these problems in our company: 
Hosting our technical help document.
Creating Help centers and hubs for our saas products.
Managing all of our support emails all in one dashboard.
Making our company support experience seamless.


HelpSpace is an excellent all-in-one solution that will handle all of your customer support needs

We've got a userbase of several 1000 customers, with a mix of business enquiries and (mostly) technical helpdesk questions. It's excellent to triage & assign. 

keep it up!

Hi Kris, we appreciate your review and feedback. We will keep it up and work hard on HelpSpace to improve it.

Big fan of Helpspace

Value for money

A beautifully simple customer support system 

If you search for a helpdesk platform that is really easy to use and fast and - most importantly clearly arranged I can tell you: You found it. There are so many different options out there, but most are either cluttered with buttons and text or seem unfinished. Helpdesk is the only tool out there (afaik) that combines that simplicity with a really great UI to give your team a really amazing UX. 

My team has mentioned a noticable increase in speed of operation - because they intuitively find the right button to click and the platform also loads amazingly fast. And nowadays - especially in marketing - timing is key ;)

Furthermore they offer such a great set of 3 amazing tools: Documentation, Help Center, Blog. Documentation is your digital manual for products or services, Help Center is your knowledge base and Blog is ... well a blog. All load very fast, look really professional and work extremely great. 
I had nearly no learning curve for my team as they found every option very fast.

CONCLUSION: Helpspace might lack some features in this earlier stage but the features they offer are far beyond most competition. (Especially for  the price!) They have an amazing support and development team so I'm sure they will amaze us in every single way in the future. 

It's not a huge set of unfinished tools which look and feel unfinished but the preferable less functions work great and are rock-solid. I'll rely my own and my clients businesses on them. And that's helpspace.

A helpdesk-platform-dream come true

My Honest Review for HelpSpace

Straightforward to setup and has been reliable so far.

Slick EU based alternative to HelpScout

Helpspace.com shines with its user-friendliness and practical features. The knowledge base integration via widgets is especially useful. A suggestion for improvement would be to add more analytics and reporting tools to further optimize customer communication.

Helpspace.com shines with its user-friendliness and practical features

Great experience with Helpspace

Hi Elke, thanks for your review and feedback. Please, can you write us an email what analytics feature you are looking for, then we can take care of it?

HelpDesk made easy

Thank you, Frederik. We will consider adding sales functions to our Task board.

It's been a pleasure to see a young company consistently get things right and become a leading provider.  We bet on the right solution and it's working for us!

In a world of support desk tools that are complicated, HelpSpace just works great!

I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better.

Excellent product, easy to use and bug free

Very satisfactory - been very reliable and this is the key!

Neat simple and effective ticket management system with great support team!

My best support solution for my company

I have been pleasantly surprised by it. I absolutely love that while it has all the features I need, it is very simple. 

A well thought out purpose-built product 

While looking for a suitable helpdesk solution for my startup I compared all the big named providers, all of which provide free plans for startups but restrict certain features that are important. After approaching HelpSpace and getting a response within minutes I was setup and ready to go. As I've already said it's a beautifully designed product that works incredibly well. So, if you are looking for a helpdesk or are looking to move...check them out!

An amazing helpdesk that is beautifully designed!

Exceptional Customer Care and a team who is open to feedback is a key factor for me to recommend HelpSpace.  A good start, beautiful UI/UX, easy to navigate front and back end and a easy to reach and responsive support team, if you are looking for this you can't go wrong with Helpspace. This has potential to be among big player in next few years.

A beautiful Customer Support solution for dummies.

Hooray for Helpspace!

This is what we were looking for with our small team of multi task users. Task assignment is working great. Teams, folders - it's awesome!

Just what we needed, great results!

Great experience, I had a few setup issues initially and the [SENSITIVE CONTENT HIDDEN] himself solve me the problem in less then 30 minutes.

HelpSpace Reviews (2025)

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