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HelpSpace Logo

Customer Support Software for SMBs

Table of Contents

HelpSpace - 2025 Pricing, Features, Reviews & Alternatives

What is HelpSpace?

HelpSpace is a German startup founded in 2020, providing a helpdesk solution for small and medium-sized businesses. Its aim is to offer an easy-to-use, efficient and user-friendly solution that is also visually appealing.

Features of HelpSpace include:

TICKETS: customer inquiries that are efficiently and traceably processed by the team, either by writing responses using templates or assigning them directly to team members.

TASKS: internal task management, allowing multiple tasks to be created and assigned to different team members in response to customer inquiries, to ensure parallel processing and rapid response times. Tasks can also be displayed in kanban boards and marked with custom statuses.

DOCS: an integrated knowledge database, which can be shared within the team or with customers, to find solutions in ticket processing or publish information for 24x7 customer access.

WIDGET: a tool to display your knowledge database directly on your website and app, as well as allowing customers to contact you directly from here.

INTEGRATION: various options to integrate HelpSpace into your application landscape, using our API, webhooks or Zapier, to speed up and simplify your processes.

Improve your customer support with HelpSpace. Nothing is more important than satisfied customers.

Starting from

25

Per month

Alternatives with better value for money

HelpSpace's key features

Most critical features, based on insights from HelpSpace users:

Support Ticket Management
Email Management
Reporting/Analytics
Interaction Tracking
Self Service Portal

All HelpSpace features

Features rating:

Customer Database
Customizable Branding
Macros/Templated Responses
Knowledge Management
Catalog Management
Knowledge Base Management
Multi-Channel Communication
Automated Routing
Real-Time Monitoring
Real-Time Data
Real-Time Analytics
Queue Management
Project Tracking
Project Planning
Project Management
Progress Tracking
Productivity Tools
Productivity Analysis
Problem Management
Prioritization
Preview Functionality
Post Scheduling
Post Management
Planning Tools
Performance Metrics
Notes Management
WYSIWYG Editor
Widgets
Website Integration
Website Hosting
To-Do List
Third-Party Integrations
Text Editing
Task Scheduling
Task Progress Tracking
Task Planning
Task Management
Tagging
Support Ticket Tracking
Sub-Task Management
Status Tracking
SSL Security
SEO Management
Search/Filter
Role-Based Permissions
Reporting & Statistics
Reminders
Real-Time Updates
Real-Time Notifications
Multiple Projects
Content Publishing Options
Content Management
Content Creation
Commenting/Notes
Collaboration Tools
Checklists
Change Tracking
Change Management
Categorization/Grouping
Bug/Issue Capture
Bug Tracking
Backlog Management
Autoresponders
Assignment Management
API
Analytics
Alerts/Notifications
Alerts/Escalation
Access Controls/Permissions
@mentions
Multimedia Support
Multi-Language
Multi-Channel Marketing
Knowledge Library
Kanban Board
Issue Tracking
Issue Management
Incident Management
Inbox Management
Help Desk Management
Full Text Search
File Management
Drag & Drop
Document Storage
Deadline Management
Data Import/Export
Customer Support
Customer History
Customer Communication
Content Sharing

HelpSpace alternatives

HelpSpace logo
4.8
(30)

Starting from

25

Per month

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Free version
Ease of Use
Features
Value for Money
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Zoho Desk logo
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HelpSpace pricing

Value for money rating:

Starting from

25

Per month

Pricing details
Subscription
Free trial
Free plan
Pricing range

HelpSpace integrations (8)

Integrations rated by users

We looked through 30 user reviews, to identify which products are mentioned as HelpSpace integrations, and what is the users perception.

Messenger logo
Messenger

Integration rating: 5.0 (1)

Our customers chat with our business on messenger and need to open a support ticket so we handle it with HelpSpace integration.

AvatarImg

Max Williams

CFO

WhatsApp logo
WhatsApp

Integration rating: 5.0 (1)

Our customers chat with our business on WhatsApp and need to open a support ticket, so we handle it with HelpSpace integration.

AvatarImg

Max Williams

CFO

SMTP logo
SMTP

Integration rating: 5.0 (1)

HelpSpace support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
Email/Help Desk
FAQs/Forum

Training options

Documentation
Live Online
In Person
Videos

HelpSpace reviews

Overall rating

4.8

/5

30

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.47/10
Rating distribution

5

4

3

2

1

24

6

0

0

0

Pros
The widget is easy to customise. For me this solution is so easy and powerfull that i is now my favourite solution to offer support to my clients.
Design is a big part of my business model and HelpSpace Client side interface is beautiful to look at and easy to navigate which fits perfectly to my brand.
I love the product's simplicity and at the same time doing everything for us. They have a great team, they're really helpful and fast.
Cons
Some rigidity and lack of implementation of features available elsewhere.
I struggle to use the search function to locate old tickets or previous communications that I've had with clients - which is something we have to do often.
No real negative aspects, but a few basic functions are still missing, which will be added according to support.

HelpSpace FAQs

Q. What type of pricing plans does HelpSpace offer?

HelpSpace has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of HelpSpace?

HelpSpace has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does HelpSpace support?

HelpSpace supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish, Polish, Chinese (Simplified)


Q. Does HelpSpace offer an API?

Yes, HelpSpace has an API available for use.


Q. What other apps does HelpSpace integrate with?

HelpSpace integrates with the following applications:
Webhook Relay, Zapier, Slack, Shopify


Q. What level of support does HelpSpace offer?

HelpSpace offers the following support options:
Chat, Knowledge Base, Email/Help Desk, FAQs/Forum

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