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HelpSpace Pricing, Features, Reviews and Alternatives
HelpSpace FAQs
Q. Who are the typical users of HelpSpace?
Q. What languages does HelpSpace support?
Q. What other apps does HelpSpace integrate with?
HelpSpace product overview
Typical customers
Platforms supported
Support options
Training options
HelpSpace pricing information
HelpSpace features
Functionality
4.4
/5
25
Total features
22
1 categories
Most valued features by users
Functionality contenders
HelpSpace users reviews
Overall Rating
4.8
/5
25
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.44/10
20
5
0
0
0
Max W.
Eric B.
Overall rating contenders
Gerardo M.
Marketing and Advertising, 1-10 employees
Used daily for 6-12 months
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I highly recommend it if you are looking for a simple ticket system. It has really helped me organize my agency's support system much better.
I've been using Helpspace for a few months now and it's the best ticketing system I've ever tried. I really love it. It has the necessary functionalities to fit perfectly into my agency's workflow. There are too many tools out there, with too many features that complicate adoption and use. Helpspace is perfectly developed, without bugs. The UX UI is very well taken care of, being clear and clean. It is a simple but fast and effective software.
I would really like to see the option to add tasks. I am looking forward to seeing how they will incorporate tasks into the ticketing system but I am confident that it will be very well developed. Personally, it is the only functionality that is missing. I also think that the reports could be a little more complete. Perhaps to be able to see the information by company and not by user.
Max W.
Marketing and Advertising, 11-50 employees
Used daily for 1-2 years
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HelpSpace truly helped with solving these problems in our company: Hosting our technical help document. Creating Help centers and hubs for our saas products. Managing all of our support emails all in one dashboard. Making our company support experience seamless.
HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace...
I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.
Verified reviewer
Information Technology and Services, self-employed
Used monthly for 1-2 years
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It works for basic support business
Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents.
I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work
Lukasz D.
Health, Wellness and Fitness, 1-10 employees
Used daily for 6-12 months
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Very satisfactory - been very reliable and this is the key!
Pleasant Design and Being able to help with its translation.
Some rigidity and lack of implementation of features available elsewhere.
Verified reviewer
Design, self-employed
Used daily for less than 6 months
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HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website...
Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.
Common HelpSpace comparisons
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