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HelpSpace Logo

HelpSpace

4.8
(28)

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Customer Support Software for SMBs

(2)

HelpSpace Pricing, Features, Reviews and Alternatives

HelpSpace FAQs

Q. What type of pricing plans does HelpSpace offer?

HelpSpace has the following pricing plans:
Starting from: $25.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of HelpSpace?

HelpSpace has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


Q. What languages does HelpSpace support?

HelpSpace supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Polish, Portuguese, Spanish


Q. Does HelpSpace offer an API?

Yes, HelpSpace has an API available for use.


Q. What other apps does HelpSpace integrate with?

HelpSpace integrates with the following applications:
Webhook Relay, Zapier, Slack, Shopify


Q. What level of support does HelpSpace offer?

HelpSpace offers the following support options:
Chat, Knowledge Base, Email/Help Desk, FAQs/Forum

HelpSpace product overview

Price starts from

25

Per month

Other

What is HelpSpace?

HelpSpace is a German startup founded in 2020, providing a helpdesk solution for small and medium-sized businesses. Its aim is to offer an easy-to-use, efficient and user-friendly solution that is also visually appealing.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
Email/Help Desk
FAQs/Forum

Training options

Documentation
Live Online
In Person
Videos

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Starting from

25

Per month

Other

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Free trial
Pricing range

Starting from

ic-pricetag

No pricing info

Free plan
Free trial
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Value for money
Customer support
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HelpSpace pricing information

Value for money

5.0

/5

28

Starting from

25

Per month

Other

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HelpSpace features

Functionality

4.5

/5

28

Total features

96

20 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Customizable Branding
Multi-Channel Communication
Reporting & Statistics
Alerts/Escalation
Real Time Notifications

Functionality contenders

HelpSpace users reviews

Overall Rating

4.8

/5

28

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.46/10
Rating distribution

5

4

3

2

1

22

6

0

0

0

Pros
Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace and couldn’t be happier.
The widget is easy to customise. For me this solution is so easy and powerfull that i is now my favourite solution to offer support to my clients.
A good start, beautiful UI/UX, easy to navigate front and back end and a easy to reach and responsive support team, if you are looking for this you can't go wrong with Helpspace.
Cons
I struggle to use the search function to locate old tickets or previous communications that I've had with clients - which is something we have to do often.
No real negative aspects, but a few basic functions are still missing, which will be added according to support.
At the time of writing it's a fairly new piece of software so it would be unfair to criticise a lack of advanced features.

Overall rating contenders

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Max W.

Marketing and Advertising, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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HelpSpace is an excellent all-in-one solution that will handle all of your customer support needs

Reviewed 2 years ago

HelpSpace truly helped with solving these problems in our company: Hosting our technical help document. Creating Help centers and hubs for our saas products. Managing all of our support emails all in one dashboard. Making our company support experience seamless.

Pros

HelpSpace is an excellent all-in-one solution that will handle all of your customer support infrastructure needs in one place! From reconciling all of your company's support emails in one inbox, to creating, hosting help centers and technical document hubs. Plus generate fantastic widgets that you can place on your website to make your support process seamless. We switched from Help Scout to HelpSpace...

Cons

I genuinely don't have a bad thing to say about HelpSpace HelpSpace. It’s a truly solid support platform. It just needs some more integrations with other apps.

KV
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Kris V.

Computer Software, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

keep it up!

Reviewed 6 months ago

We've got a userbase of several 1000 customers, with a mix of business enquiries and (mostly) technical helpdesk questions. It's excellent to triage & assign.

Pros

It's simple, inexpesnive & API integrations are rather easy

Cons

The reason why I'm taknig the effort for this review: I think you'd benefit from adding a bit on the "insights/reports" section. I'd like to see trends in amount of tickets we get per user, per tag (is the nature of helpdesk tickets changing?), how much time my agent are taking to tackle tickets (this is a key metric for us: I'd like a max of 10' per ticket, but there's no way for me to monitor this). I know some are spending too much time on support but I have no metric to demonstrate this and to incentivce them.The time between opening & closing tickets is useful, but not super critical. I much more like time spent per ticket (should be possible somehow to track, I think)

Vendor response

Hi Kris, we appreciate your review and feedback. We will keep it up and work hard on HelpSpace to improve it.

AR
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Verified reviewer

Information Technology and Services, self-employed

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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My Honest Review for HelpSpace

Reviewed 2 years ago

It works for basic support business

Pros

Customizable widget and knowledgebase and I can create multiple brands from one account and manage them or assign tasks to users in my team or virtual agents.

Cons

I can't Customize the TRUE RTL Feature for the Chat Widget even I tried with CSS but didn't work

FF
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Frederik F.

Real Estate, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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HelpDesk made easy

Reviewed 3 months ago
Pros

HelpSpace is great if you are looking for a HelpDesk software that is very user friendly and not too bloated. Especially for our Startup this has proven helpful.

Cons

A Sales solution done in the HelpSpace way would be very nice.

Vendor response

Thank you, Frederik. We will consider adding sales functions to our Task board.

AR
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Verified reviewer

Design, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A beautifully simple customer support system

Reviewed 3 years ago
Pros

HelpSpace had everything I needed to start a customer support system with limited time and resources. In a few clicks, I have a fully searchable knowledge base with my own branding and custom domain, saving me weeks. As well as help centre, there's also the option to host blog and documentation sites too - so if you have product updates, or technical documentation, you can have a separate website...

Cons

Whilst the app is pretty complete as an early product (at the time of writing this), there are still some smaller features in progress. They have a public roadmap though so you can see what's coming next, or ask the support team who are responsive and helpful in sharing the progress.

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