App comparison
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Video's Most Interactive Platform
Last updated: August 2026
ilos Alternatives & Competitors (2026)
Top 10 free alternatives
BOSSDesk
BOSSDesk a FrontRunner in Help Desk Software
Value for money
Starting price
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Academic/Education
N/A
Asynchronous Learning
N/A
Blended Learning
N/A
EngageBay CRM
Integrated sales & marketing software for growing teams
Value for money
Starting price
0.1
Functionality
A/B Testing
5/5
Activity Tracking
5/5
Alerts/Notifications
4.8/5
Top Features
Academic/Education
N/A
AI Copilot
N/A
Asynchronous Learning
N/A
LiveAgent
Cloud-based customer service platform for all sizes
0.1
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Agent Interface
4.8/5
Alerts/Escalation
4.6/5
Top Features
Academic/Education
N/A
AI Copilot
N/A
Asynchronous Learning
N/A
Agiloft
Cloud-based tool for contract lifecycle management.
0.1
Value for money
No pricing info
Starting price
0.2
Functionality
Access Controls/Permissions
4/5
Alerts/Notifications
4/5
Approval Process Control
4/5
Top Features
Academic/Education
N/A
AI Copilot
N/A
Asynchronous Learning
N/A
Slack
A single place for team communication and workflows
0.1
Value for money
Starting price
0.1
Functionality
Archiving & Retention
5/5
Authentication
4.8/5
Audio Capture
4.7/5
Top Features
Academic/Education
N/A
AI Copilot
N/A
Asynchronous Learning
N/A
Freshdesk
Cloud-based AI help desk for teams of all sizes
0.3
Value for money
Starting price
0.2
Functionality
Activity Dashboard
4.9/5
Alerts/Notifications
4.5/5
Alerts/Escalation
4.4/5
Top Features
Academic/Education
N/A
Asynchronous Learning
N/A
Blended Learning
N/A
HelpDesk
AI-powered ticketing system
0.3
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
API
4.7/5
AI Copilot
4.4/5
Top Features
Academic/Education
N/A
Asynchronous Learning
N/A
Blended Learning
N/A
HubSpot Service Hub
Cloud-based customer service solution for firms of all sizes
0.5
Value for money
Starting price
0.4
Functionality
Automated Routing
4.7/5
Access Controls/Permissions
4/5
Activity Dashboard
4/5
Top Features
Academic/Education
N/A
Asynchronous Learning
N/A
Blended Learning
N/A
Bitrix24
Cloud & on-premises workspace for all business sizes
0.5
Value for money
Starting price
0.2
Functionality
Activity Tracking
4.4/5
Access Controls/Permissions
4.2/5
Accounting
4/5
Top Features
Academic/Education
N/A
AI Copilot
N/A
Asynchronous Learning
N/A
Zendesk Suite
AI powered customer service across all channels
0.5
Value for money
Starting price
0.1
Functionality
Account Management
5/5
Archiving & Retention
4.6/5
Activity Dashboard
4.5/5
Top Features
Academic/Education
N/A
Access Controls/Permissions
N/A
Asynchronous Learning
N/A
Salesforce Service Cloud
AI powered customer service management platform
0.5
Value for money
Starting price
0.1
Functionality
Alerts/Notifications
4.7/5
Accounting Integration
4.5/5
Activity Dashboard
4.5/5
Top Features
Academic/Education
N/A
Asynchronous Learning
N/A
Blended Learning
N/A
0.2
Value for money
Starting price
Functionality
Account Management
5/5
Analytics
5/5
Activity Dashboard
4.8/5
Top Features
Academic/Education
N/A
Asynchronous Learning
N/A
Blended Learning
N/A
0.2
Value for money
Starting price
Functionality
Alerts/Notifications
5/5
Activity Dashboard
4.5/5
Alerts/Escalation
4.4/5
Top Features
Academic/Education
N/A
Asynchronous Learning
N/A
Blended Learning
N/A
0.3
Value for money
Starting price
0.2
Functionality
AI Copilot
5/5
Alerts/Notifications
4.7/5
Alerts/Escalation
4.6/5
Top Features
Academic/Education
N/A
Asynchronous Learning
N/A
Blended Learning
N/A
0.4
Value for money
Starting price
Functionality
Alerts/Notifications
4.4/5
Access Controls/Permissions
4.3/5
Alerts/Escalation
4.2/5
Top Features
Academic/Education
N/A
AI Copilot
N/A
Asynchronous Learning
N/A
0.2
Value for money
Starting price
0.1
Functionality
Activity Tracking
5/5
AI/Machine Learning
4.6/5
AI Copilot
4.3/5
Top Features
Academic/Education
N/A
Asynchronous Learning
N/A
Blended Learning
N/A
0.6
Value for money
Starting price
0.3
Functionality
Activity Tracking
5/5
Agent Interface
5/5
Alerts/Notifications
4/5
Top Features
Academic/Education
N/A
Asynchronous Learning
N/A
Blended Learning
N/A
0.3
Value for money
Starting price
0.2
Functionality
Chat/Messaging
4.9/5
Alerts/Notifications
4.5/5
Access Controls/Permissions
4.4/5
Top Features
Academic/Education
N/A
AI Copilot
N/A
Asynchronous Learning
N/A
0.1
Value for money
Starting price
0.1
Functionality
API
5/5
Alerts/Escalation
4.3/5
Access Controls/Permissions
3.8/5
Top Features
Academic/Education
N/A
Asynchronous Learning
N/A
Blended Learning
N/A
4.7
Value for money
Starting price
4.5
Functionality
Activity Dashboard
N/A
Activity Tracking
N/A
Alerts/Escalation
N/A
Top Features
Academic/Education
N/A
AI Copilot
N/A
Asynchronous Learning
N/A