Inbenta Pricing, Features, Reviews & Comparison of Alternatives

Inbenta

AI-powered search for customer support & e-commerce

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Inbenta overview

What is Inbenta?

Inbenta's natural language processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support and E-commerce. It's an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time.

The Enterprise Search solution scrapes existing knowledge bases, FAQs, and help content, which makes it easy to deploy within weeks; Inbenta also offers seamless integrations with Zendesk, Salesforce Desk, Service Cloud and other help desk platforms.

Inbenta E-Commerce Search untangles product search by understanding the meaning of your customer's query through NLP, be it long or short, correct or misspelled, written with slang or otherwise. Our AI-fueled search engine then breaks everything down into categories - colors, sizes, prices, product numbers - and filters them to point your shoppers to the products and services they want.

Additionally, this same technology can be applied to conversational chatbots and virtual assistants to provide users using the semantic search engine with a more human-like exchange.

Inbenta's technology provides quick and accurate results and guides customers to the content they need, freeing agent's time to manage more difficult questions. The result: a better user experience, repeat business, fewer support tickets / incoming calls, and industry-leading 90%+ self-service rates.
www.inbenta.com

Pricing

Pricing options
Subscription
Free trial
Value for money
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Devices

Business size

S
M
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Markets

United States, Canada, United Kingdom, Australia, China and 4 other markets, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Traditional), Danish, Dutch, Finnish and 11 other languages, French, German, Italian, Japanese, Korean, Norwegian, Portuguese, Russian, Spanish, Swedish, Turkish
Inbenta screenshot: Real-time analytics allow you to discover what information visitors are not able to find.Where do Inbenta Chatbots get their answers?Inbenta screenshot: Dynamic FAQs responds to people’s searches instantly and accurately, no matter what keywords are used.Inbenta screenshot: Transactional chatbots can carry-out basic updates, creating a true self-service user experience.Inbenta screenshot: Conversational chatbots on Skype are powered by our AI semantic search technology.Inbenta screenshot: Analyze ticket traffic deflections and instant answers clicks.Inbenta screenshot: Virtual assistants and chatbots engage with people to provide instant answers in a conversational setting.Inbenta screenshot: Integrate a community component into your FAQs by allowing customers to add comments.Inbenta Product Overview

Inbenta reviews

There are currently no reviews of Inbenta.
 

Inbenta pricing

Pricing options
Subscription
Free trial
View Pricing Plans

Inbenta is a scalable solution that charges based on the number of sessions or searches that occur on the user's support site. We also offer free trials with certain partner integrations for Zendesk, Salesforce Service Cloud and Desk.com.
Please contact Inbenta for detailed pricing information.

Inbenta features

Chat
Email Integration
Knowledge Base Management
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration

API (223 other apps)
Activity Dashboard (119 other apps)
Alerts / Escalation (76 other apps)
Automatic Notifications (105 other apps)
CRM Integration (91 other apps)
Customizable Branding (124 other apps)
Instant Messaging (102 other apps)
Monitoring (110 other apps)
Multi-Channel Communication (110 other apps)
Multi-Language (75 other apps)
Real Time Monitoring (77 other apps)
Reporting & Statistics (131 other apps)
Workflow Management (83 other apps)

Videos and tutorials

Additional information for Inbenta

Key features of Inbenta

  • Live chat
  • Self service portal
  • Inbox / queue management
  • Automated routing
  • Known issue management
  • Help desk
  • Customer experience management
  • Natural language processing
  • Multilingual
  • Semantic search engine
  • Spelling correction algorithm
  • Domain dictionaries
  • Syntactic analysis
  • Local grammars and lexical functions
  • Search queries
  • Meaning algorithm
  • Self service
  • Analytics
  • Autocomplete
  • Avatar
  • Category tree
  • Dynamic FAQs
  • Hybrid chat
  • Instant answers
  • Virtual assistant
  • Sentiment analysis
  • Support ticketing
  • Auto responses
  • Canned responses
  • Community
  • Email management
  • Natural language ticketing
  • Priority classification
  • Social media ticketing
  • Surveys
  • E-Commerce search
  • Long tail SEO
  • Cross selling
  • Third party integrations
  • Chatbots
  • Catalog management
  • Product configurator
  • Ticket deflection tracking
View All Features

Benefits

Vast Multilingual Capabilities
Inbenta's NLP technology can reach a wide audience through 25+ native, fully-supported languages.

Integrates Seamlessly
Everything works beautifully with your existing CRM, FAQs and knowledge base, as well as with Endeca, Facebook Messenger, Skype, Salesforce Service Cloud, Desk.com, and Zendesk.

Fast & Easy Deployment
We’ll launch your future-proof solution quicker and better than our competitors, with less workflow impact and more training and support.

Machine Learning
Our powerful algorithms continuously learn from every customer interaction and conversation in order to further optimize the online user experience.

Powerful Analytics
Take advantage of real-time dashboards that captures all your behind-the-scenes data and centralizes it into one dashboard.