Inbenta Pricing, Features, Reviews & Comparison of Alternatives

What is Inbenta?

Inbenta's natural language processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support and E-commerce. It's an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time.

The Enterprise Search solution scrapes existing knowledge bases, FAQs, and help content, which makes it easy to deploy within weeks; Inbenta also offers seamless integrations with Zendesk, Salesforce Desk, Service Cloud and other help desk platforms.

Inbenta E-Commerce Search untangles product search by understanding the meaning of your customer's query through NLP, be it long or short, correct or misspelled, written with slang or otherwise. Our AI-fueled search engine then breaks everything down into categories - colors, sizes, prices, product numbers - and filters them to point your shoppers to the products and services they want.

Additionally, this same technology can be applied to conversational chatbots and virtual assistants to provide users using the semantic search engine with a more human-like exchange.

Inbenta's technology provides quick and accurate results and guides customers to the content they need, freeing agent's time to manage more difficult questions. The result: a better user experience, repeat business, fewer support tickets / incoming calls, and industry-leading 90%+ self-service rates.