Inbenta Pricing, Features, Reviews & Alternatives

Inbenta

AI-powered Customer Interaction Management Platform

4.5/5 (4 reviews)

Inbenta overview

What is Inbenta?

Inbenta's natural language processing technology and years of research and development have led to the creation of a powerful Customer Interaction Management Platform.

Powered by a patented Symbolic AI technology, it understands the meaning of your users's query through NLP in over 25 languages, be it long or short, correct or misspelled, written with slang or otherwise.

Inbenta's technology provides quick and accurate results and guides customers to the content they need, freeing agent's time to manage more difficult questions. The result: a better user experience, repeat business, fewer support tickets / incoming calls, and industry-leading 90%+ self-service rates.

The platform offers 4 interconnected modules:
- Chatbot: a conversational technology, assisting users through 24/7 human-like automated interactions,
- Knowledge: a
- Search: this module scrapes existing knowledge bases, FAQs, and help content, to give users the exact information they are looking for
- Messenger: a live chat & ticketing tool that enables agents to solve customers queries

Inbenta offers seamless integrations with third-party services like Zendesk, Salesforce, and many other help desk platforms.
www.inbenta.com

Pricing

Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 4 other markets, Germany, Japan, Mexico, United Kingdom

Supported languages

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Inbenta screenshot: Dynamic FAQs responds to people’s searches instantly and accurately, no matter what keywords are used.Where do Inbenta Chatbots get their answers?Inbenta screenshot: Transactional chatbots can carry-out basic updates, creating a true self-service user experience.Inbenta screenshot: Virtual assistants and chatbots engage with people to provide instant answers in a conversational setting.Inbenta screenshot: Conversational chatbots on Skype are powered by our AI semantic search technology.Inbenta screenshot: Integrate a community component into your FAQs by allowing customers to add comments.Inbenta screenshot: Real-time analytics allow you to discover what information visitors are not able to find.Inbenta screenshot: Analyze ticket traffic deflections and instant answers clicks.Inbenta Product Overview
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Inbenta user reviews

Excellent
2

Very good
2

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.7
  4.8
  4.2
  4.5
Johan v.

Inbenta in the Retail Market

Used daily for 2+ years
Reviewed 2020-10-30
Review Source: Capterra

AWESOME experience at all times, with new requests, or with support - Inbenta is always a phone call / email away. With Support within our timezone - we can have face to face support contact

Pros
Integration into our system was seamless, and ease of use - easy to train staff

Cons
We have nothing to report on in this segment - we are truly happy with the product, its business value and the business case was an easy sell.

Response from Inbenta


We really appreciate the time and effort you took to review our products and services Johan. We're happy to know that you're fully satisfied with us!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Charlie G.

Great product and partnership

Used weekly for 1-2 years
Reviewed 2020-10-27
Review Source: Capterra

Pros
inBenta is always looking for ways to improve their software. They are a great partner to work with and always available to customize based on client requirements.

Cons
Having access support line that is available in multiple time zones globally

Response from Inbenta


Thank you for your review Charlie, we really appreciate it!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Brenda D.

Inbenta Review

Used weekly for 2+ years
Reviewed 2020-10-30
Review Source: Capterra

Tech Support from Inbenta has been excellent and very responsive to my questions and requests.

Pros
I like the ability to provide user friendly information to our customers on our products via our website at any time of the day or night.

Cons
I am new to administering this tool. Learning the system and understanding how to adjust answers to provide a desired outcome has been a challenge for me.

Response from Inbenta


Thanks for taking the time to review our products and services Brenda, we really appreciate it! We hope you'll enjoy administering this tool, don't hesitate to contact our support team should you need any help.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Morgan P.

Great customizable chat bot

Used weekly for less than 6 months
Reviewed 2020-10-27
Review Source: Capterra

Pros
Very flexible, clearly written documentation and SDK

Cons
The concepts were a little difficult in the beginning.

Response from Inbenta


Thank you for your review Morgan, we hope you keep enjoying using our products and services!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Inbenta pricing

Inbenta is a scalable solution that charges based on the number of sessions or searches that occur on the user's support site. We also offer free trials with certain partner integrations for Zendesk, Salesforce Service Cloud and Desk.com.
Please contact Inbenta for detailed pricing information.

Inbenta features

API
Chat/Messaging
Email Management
Knowledge Base Management
Queue Management
Self Service Portal
Support Ticket Management
Surveys & Feedback
Third Party Integrations

Activity Dashboard (157 other apps)
Alerts / Escalation (197 other apps)
Alerts/Notifications (157 other apps)
Call Center Management (136 other apps)
Customizable Branding (207 other apps)
Live Chat (186 other apps)
Mobile Access (136 other apps)
Multi-Channel Communication (187 other apps)
Real-Time Chat (138 other apps)
Reporting & Statistics (178 other apps)
Reporting/Analytics (262 other apps)

Videos and tutorials

Additional information for Inbenta

Key features of Inbenta

  • Live chat
  • Self service portal
  • Inbox / queue management
  • Automated routing
  • Known issue management
  • Help desk
  • Customer experience management
  • Natural language processing
  • Multilingual
  • Semantic search engine
  • Spelling correction algorithm
  • Domain dictionaries
  • Syntactic analysis
  • Local grammars and lexical functions
  • Search queries
  • Meaning algorithm
  • Self service
  • Analytics
  • Autocomplete
  • Avatar
  • Category tree
  • Dynamic FAQs
  • Hybrid chat
  • Instant answers
  • Virtual assistant
  • Sentiment analysis
  • Support ticketing
  • Auto responses
  • Canned responses
  • Community
  • Email management
  • Natural language ticketing
  • Priority classification
  • Social media ticketing
  • Surveys
  • E-Commerce search
  • Long tail SEO
  • Cross selling
  • Third party integrations
  • Chatbots
  • Catalog management
  • Product configurator
  • Ticket deflection tracking
View All Features

Benefits

Vast Multilingual Capabilities
Inbenta's NLP technology can reach a wide audience through 25+ native, fully-supported languages.

Integrates Seamlessly
Everything works beautifully with your existing CRM, FAQs and knowledge base, as well as with Endeca, Facebook Messenger, Skype, Salesforce Service Cloud, Desk.com, and Zendesk.

Fast & Easy Deployment
We’ll launch your future-proof solution quicker and better than our competitors, with less workflow impact and more training and support.

Machine Learning
Our powerful algorithms continuously learn from every customer interaction and conversation in order to further optimize the online user experience.

Powerful Analytics
Take advantage of real-time dashboards that captures all your behind-the-scenes data and centralizes it into one dashboard.