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Inbenta is a one-of-a-kind Conversational AI Platform that helps organizations of 500+ employees automate personalized interactions at scale with their customers.
Typical customers
Platforms supported
Support options
Training options
Overall Rating
4.6
/5
11
Positive reviews
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Tina T.
Nonprofit Organization Management, 51-200 employees
Used daily for less than 6 months
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The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.
The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem...
The software definitely has a learning curve, but it has so many well built features it is completely understandible.
Tanguy V.
Verified reviewer
Insurance, 10,001+ employees
Used daily for 2+ years
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Meilleure visibilité web par le référencement SEO friendly, diminution des appels à faible valeur ajoutée, permet de bien mettre le pied à l'étrier des solutions conversationnelles sans besoin d'un background technique.
Un lexique de base très développé qui fait que l'on peut atteindre très facilement 80% de compréhension, pas besoin de devoir gérer une couche sociale, des synonymes, ... tout est "compris de base et en constante évolution". C'est une solution, ou plutôt une galaxie de solutions, en évolution permanente. et capable de gérer une très grande base de connaissance
Moins puissant, de prime abord, pour comprendre deux intentions ou une intention + un contexte dans la même expression.
Showing original review in French. See translation
Vanessa D.
Leisure, Travel & Tourism, 10,001+ employees
Used daily for 1-2 years
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Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions.
The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use.
For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready.
Jelle D.
Computer Software, 1-10 employees
Used weekly for 6-12 months
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My overall experience is just great.
Working with Inbenta has been very easy, including setting it up. The UI is simple and great. Has been a great addition of software in my team.
Even though the UI is great it could use more functionalities. Besides that I can't think of anything.
David S.
Computer Software, 51-200 employees
Used daily for 1-2 years
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Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging.
Implementation was very easy and straight forward and management after implementation has been a breeze.
The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when.
Q. What type of pricing plans does Inbenta offer?
Inbenta has the following pricing plans:
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Inbenta?
Inbenta has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit
Q. What languages does Inbenta support?
Inbenta supports the following languages:
Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, Swedish, Turkish
Q. Does Inbenta offer an API?
Yes, Inbenta has an API available for use.
Q. What other apps does Inbenta integrate with?
Inbenta integrates with the following applications:
Salesforce Service Cloud, WhatsApp, NICE CXone, Meta for Business, Zendesk
Q. What level of support does Inbenta offer?
Inbenta offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base