Inbenta's natural language processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support and E-commerce. It's an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time.
The Enterprise Search solution scrapes existing knowledge bases, FAQs, and help content, which makes it easy to deploy within weeks; Inbenta also offers seamless integrations with Zendesk, Salesforce Desk, Service Cloud and other help desk platforms.
Inbenta E-Commerce Search untangles product search by understanding the meaning of your customer's query through NLP, be it long or short, correct or misspelled, written with slang or otherwise. Our AI-fueled search engine then breaks everything down into categories - colors, sizes, prices, product numbers - and filters them to point your shoppers to the products and services they want.
Additionally, this same technology can be applied to conversational chatbots and virtual assistants to provide users using the semantic search engine with a more human-like exchange.
Inbenta's technology provides quick and accurate results and guides customers to the content they need, freeing agent's time to manage more difficult questions. The result: a better user experience, repeat business, fewer support tickets / incoming calls, and industry-leading 90%+ self-service rates.
Inbenta is a scalable solution that charges based on the number of sessions or searches that occur on the user's support site. We also offer free trials with certain partner integrations for Zendesk, Salesforce Service Cloud and Desk.com.
Please contact Inbenta for detailed pricing information.
Vast Multilingual Capabilities
Inbenta's NLP technology can reach a wide audience through 25+ native, fully-supported languages.
Integrates Seamlessly
Everything works beautifully with your existing CRM, FAQs and knowledge base, as well as with Endeca, Facebook Messenger, Skype, Salesforce Service Cloud, Desk.com, and Zendesk.
Fast & Easy Deployment
We’ll launch your future-proof solution quicker and better than our competitors, with less workflow impact and more training and support.
Machine Learning
Our powerful algorithms continuously learn from every customer interaction and conversation in order to further optimize the online user experience.
Powerful Analytics
Take advantage of real-time dashboards that captures all your behind-the-scenes data and centralizes it into one dashboard.
FAQs for Inbenta
Below are some frequently asked questions for Inbenta.
Q. What type of pricing plans does Inbenta offer?
Inbenta has the following pricing plans:
Pricing model: Subscription Free Trial: Available (No Credit Card required)
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