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Inbenta Logo

Inbenta

A Conversational AI Platform that Reduces Support Requests

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Inbenta Pricing, Features, Reviews and Alternatives

Inbenta product overview

What is Inbenta?

Inbenta is a one-of-a-kind Conversational AI Platform that helps organizations of 500+ employees automate personalized interactions at scale with their customers.

Key benefits of using Inbenta

Multilingual capabilities
Inbenta's NLP technology can reach a wide audience through its 35+ native, fully-supported languages.

Seamless integration
Everything works beautifully with your existing CRM, FAQs and knowledge base, as well as with tens of different platforms like Endeca, Facebook Messenger, Skype, Salesforce Service Cloud, Desk.com, and Zendesk—even with voice solutions like IVRs!

Fast & easy deployment
We’ll launch your future-proof solution quicker and better than our competitors, with less workflow impact and more training and support. Plus, there is no need for data training to launch the solution!

Powerful analytics
Take advantage of real-time dashboards that capture all data regarding requests, queries, and more and centralize it into a single dashboard.

Easy-to-use CMS
The power is in your hands. Build or connect your content sources to unlock full knowledge for your customers. Easily fill in content gaps and discover search trends.

Explainable AI
See exactly how the solution makes decisions on how to answer questions. No more black boxes, you have full control of the output answers with our debug solutions that show exactly the decision process and let you tweak it to improve the outcome and self-service ratesover time.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Phone Support
Email/Help Desk
Chat
Knowledge Base

Training options

Documentation
In Person
Live Online

Inbenta pricing information

Value for money

4.9

/5

11

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Inbenta features

Functionality

4.6

/5

11

Total features

70

9 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Multi-Channel Communication
Customizable Branding
Live Chat

Functionality contenders

Inbenta users reviews

Overall Rating

4.6

/5

11

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.09/10
Rating distribution

5

4

3

2

1

7

4

0

0

0

Pros
They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.
Wonderful customer service, top tier support and they are responsive and provide a fantastic product.
Tech Support from Inbenta has been excellent and very responsive to my questions and requests.
Cons
The concepts were a little difficult in the beginning.
The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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I highly recommend Inbenta to improve your customer experience

Reviewed 8 months ago

The Inbenta team is wonderful to work with. They do a lot of hand holding when needed while also providing the tools to get the system up an running on your own. I especially appreciated their working directly with our integration team. They have a great training program that is included with the platform purchase and their response to questions, tickets and requests for assistance are excellent.

Pros

The Inbenta software platform has everything you need to improve your customer experience. We were looking for a software company that provided a chatbot to answer the most common questions asked by our customers. We wanted to lighten the load of our customer service staff who spent a lot of time answering the same routine questions multiple times a day. Inbenta provided a solution to that problem...

Cons

The software definitely has a learning curve, but it has so many well built features it is completely understandible.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Un éditeur très adapté à nos besoins.

Reviewed 8 months ago

Meilleure visibilité web par le référencement SEO friendly, diminution des appels à faible valeur ajoutée, permet de bien mettre le pied à l'étrier des solutions conversationnelles sans besoin d'un background technique.

Pros

Un lexique de base très développé qui fait que l'on peut atteindre très facilement 80% de compréhension, pas besoin de devoir gérer une couche sociale, des synonymes, ... tout est "compris de base et en constante évolution". C'est une solution, ou plutôt une galaxie de solutions, en évolution permanente. et capable de gérer une très grande base de connaissance

Cons

Moins puissant, de prime abord, pour comprendre deux intentions ou une intention + un contexte dans la même expression.

Showing original review in French. See translation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Useful AI Chatbot and Live Chat Integration

Reviewed 8 months ago

Overall, we've had great success with the Inbenta chatbot. By providing basic answers to common user questions, it has freed up our call center agents to handle more complex inquiries and transactions.

Pros

The Inbenta chatbot has been an incredibly helpful tool for our platform. It's allowed us to communicate easily with our customers, providing fast responses to common questions that may have otherwise been calls made to our contact center. The natural language capabilities made it easy to set up, and the linguistic tuning allows us to optimize as much or as little as we need. The lexicon is also very helpful, because there's less work for our team when adding modals and we can pull from that extensive library of terms. We also integrated the automated chatbot with our live chat software, and that has worked pretty well for our team, and the agents have found it easy to use.

Cons

For the most part, Inbenta is easy to implement and use. There could be some backend enhancements to make features more convenient. For example, we would love the ability to publish one or two pieces of content, rather than publishing the entire knowledge base. This would allow for updates to be made more quickly in real time, but also let us continue editing other intents without the fear that they'll be published live before they're ready.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Inbenta is one of my favorites!

Reviewed 2 months ago

My overall experience is just great.

Pros

Working with Inbenta has been very easy, including setting it up. The UI is simple and great. Has been a great addition of software in my team.

Cons

Even though the UI is great it could use more functionalities. Besides that I can't think of anything.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Chatbot and AI Solution

Reviewed 8 months ago

Overall I've had an excellent experience with Inbenta and the Customer Service. They're always available and haven't ever left me hanging.

Pros

Implementation was very easy and straight forward and management after implementation has been a breeze.

Cons

The GUI is laid out in a way that makes it difficult to find things on occasion. There are different methods of saving/updating across pages and it can be tough to remember what to click and when.

Inbenta FAQs and common questions

Q. What type of pricing plans does Inbenta offer?

Inbenta has the following pricing plans:
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Inbenta?

Inbenta has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit


Q. What languages does Inbenta support?

Inbenta supports the following languages:
Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian (Bokmal), Portuguese, Russian, Spanish, Swedish, Turkish


Q. Does Inbenta offer an API?

Yes, Inbenta has an API available for use.


Q. What other apps does Inbenta integrate with?

Inbenta integrates with the following applications:
Salesforce Service Cloud, WhatsApp, NICE CXone, Meta for Business, Zendesk


Q. What level of support does Inbenta offer?

Inbenta offers the following support options:
FAQs/Forum, Phone Support, Email/Help Desk, Chat, Knowledge Base

Common Inbenta comparisons

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