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Nextiva Contact Center

Omni-Channel Customer Relationship Management

Table of Contents

Is this product right for your business?

Find out with a

Nextiva Contact Center - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Nextiva Contact Center overview

What is Nextiva Contact Center?

Nextiva Contact Center is an AI-enabled solution that helps create more powerful customer experiences while reducing cost and complexity so businesses can grow their customer relationships, empower agents, and delight their customers.

With Nextiva Contact Center, businesses can serve customers where they are and when they want with true omni-channel communications. Organizations can get smarter, faster with generative AI capabilities. It helps drive higher productivity with dynamic agent scripting that takes repetitive tasks out of agents' hands. It also streamlines operations and cut costs with a cloud-based, all-in-one technology stack.

Starting price

30per user /
per month

Alternatives

with better value for money

Pros & Cons

Responsiveness

Affordability

Routing

Nextiva Contact Center’s user interface

Ease of use rating:

4.5

(112)

Nextiva Contact Center pros, cons and reviews insights

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(9)

3-4(21)

5(82)

What do users say about Nextiva Contact Center?

Users say Nextiva Contact Center offers reliable call quality, strong customer support, and a flexible phone system that helps manage customer interactions efficiently. They find the service boosts productivity, provides useful analytics, and is generally easy to use once set up, with responsive support staff and features that fit a range of business needs.

Reviewers indicate the setup process can be time-consuming and sometimes complicated, requiring significant onboarding and configuration. They feel the pricing is higher than some alternatives, and some mention limitations with mobile compatibility and SMS features, but most see value in the overall offering.

Select to learn more

Who uses Nextiva Contact Center?

Based on 112 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Real Estate

Computer Software

Hospital & Health Care

Information Technology and Services

Others

Use cases

Call Center

Contact Center

Business Phone Systems

Call Center Workforce Management

IVR

Nextiva Contact Center's key features

Most critical features, based on insights from Nextiva Contact Center users:

Call recording

4.7

(31)

Call logging

4.5

(26)

Call center management

4.7

(25)

Call routing

4.6

(26)

Automatic call distribution

4.6

(22)

Reporting/Analytics

4.7

(23)

All Nextiva Contact Center features

Features rating:

4.4

(112)

Activity dashboard

4.7

(3)

Third-Party integrations

5.0

(1)

Automated routing

5.0

(4)

Performance management

4.7

(3)

Multi-Channel communication

4.5

(8)

Communication management

5.0

(5)

Customer history

5.0

(1)

For call centers

5.0

(3)

Queue management

4.8

(11)

Call monitoring

4.6

(21)

Voice mail

4.9

(9)

Call transfer

4.7

(18)

Activity tracking

5.0

(4)

Caller id

4.3

(8)

Computer telephony integration

4.8

(10)

Call tracking

4.5

(2)

Auto-Dialer

4.6

(5)

Employee scheduling

4.0

(2)

CRM

4.0

(4)

Labor forecasting

4.5

(2)

Performance metrics

5.0

(2)

IVR

4.6

(5)

Multi-Channel data collection

(0)

Outbound call center

(0)

PBX

(0)

Blended call center

(0)

Predictive dialer

(0)

Progressive dialer

(0)

Automated attendant

(0)

Sentiment analysis

(0)

API

(0)

Video conferencing

(0)

Alerts/Escalation

4.5

(2)

Voice recognition

(0)

VoIP

(0)

VoIP connection

5.0

(1)

Workflow management

(0)

Call reporting

(0)

Monitoring

(0)

Manual dialer

(0)

Call scripting

4.5

(2)

Interaction tracking

(0)

Inbound call center

(0)

Generative ai

(0)

Call transcription

(0)

Feedback management

(0)

Callback scheduling

(0)

Dashboard

(0)

Campaign management

(0)

Customer communication

(0)

Chat/Messaging

(0)

Contact management

(0)

Conferencing

(0)

Nextiva Contact Center awards

Business Phone Systems

87/100

Awarded in 6 categories in 2026

Nextiva Contact Center alternatives

Nextiva Contact Center

4.5

(112)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.4

Value for Money

4.4

Customer Support

4.5

Bitrix24

4.2

(979)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.0

Features

4.3

Value for Money

4.2

Customer Support

4.0

Freshdesk

4.5

(3.3K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Nextiva Contact Center pricing

Value for money rating:

4.4

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Core

/user

Per month

Features included:

Inbound & Outbound Voice
Business SMS
Video meetings
Screenshare & file share
Call routing

Engage

/user

Per month

Features included:

Customer-to-team SMS Messaging
Toll-free number & minutes
Advanced reporting
MS Teams integration
Web chat: Live & bot

Power Suite

/user

Per month

Features included:

Inbound sales and service call center
Priority and skills-based routing
Unified team interface
Supervisor dashboard
ACD callback

Essential

129

/user

Per month

Features included:

Powerful inbound / outbound channels
Full workflow engine for journey orchestration
Best-in-class workflow automations and APIs
Transcription and summarization
Customizable intelligent and skills-based routing

Professional

159

/user

Per month

Features included:

Full customer journey context & history
Omnichannel (voice, sms, chat, email, social, messaging, webform)
Advanced Al bots to guide journeys
Real-time supervisor support
Secure payment agent assist (PCI-DSS)

Premium

199

/user

Per month

Features included:

Full workforce management
Optimized workflows for interaction deflection
CX analytics for all business functions

User opinions about Nextiva Contact Center price and value

Value for money rating:

4.4

(112)

To see what individual users think of Nextiva Contact Center's price and value, check out the review snippets below.

“It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.”

Verified reviewer

Anonymity request

“The ROI on this kind of investment is key and we believe that over the long term it will be significant. It’s amazing technology that is a growth driver for any customer focused organization.”

Elizabeth D.

IT engineer

Nextiva Contact Center integrations (1)

Top integrations

Nextiva

Nextiva Contact Center customer support

What do users say about Nextiva Contact Center customer support?

Customer support rating:

4.4

We analyzed 32 verified user reviews to identify positive and negative aspects of Nextiva Contact Center customer support.

Widespread user sentiment highlights fast, reliable, and knowledgeable customer support from Nextiva Contact Center.

A significant portion of users appreciate easy access to support staff and personalized assistance tailored to their needs.

A limited number of users report inconsistent support quality, with some experiencing unhelpful or unresponsive customer service.

Support options

Phone support

Email/help desk

Chat

Faqs/forum

24/7 (live rep)

Knowledge base

Training options

Videos

Live online

In person

Documentation

To see what individual users say about Nextiva Contact Center's customer support, check out the review snippets below.

“With Nextiva, we have a dedicated representative who is familiar with our needs, and we have access to the excellent enterprise level customer support.”

Julian K.

Director of Intake

“Nextiva customer Support is fast , reliable and after any trouble with the system , ther customer service answer fast and help with all our needs .”

Jorge C.

Purchasing Manager

“No guidance and support is spotty.”

Joy L.

Office/Accounting/Inventory/IT

Nextiva Contact Center FAQs

Q. What type of pricing plans does Nextiva Contact Center offer?

Nextiva Contact Center has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription

These products have better value for money

Q. Who are the typical users of Nextiva Contact Center?

Nextiva Contact Center has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Nextiva Contact Center support?

Nextiva Contact Center supports the following languages:
English

Q. Does Nextiva Contact Center support mobile devices?

Nextiva Contact Center supports the following devices:
Android, iPad, iPhone

Q. Does Nextiva Contact Center offer an API?

No, Nextiva Contact Center does not have an API available.

Q. What level of support does Nextiva Contact Center offer?

Nextiva Contact Center offers the following support options:
Phone Support, Email/Help Desk, Chat, FAQs/Forum, 24/7 (Live rep), Knowledge Base