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Nextiva CRM
Customer service and relationship management software
(1)
Nextiva CRM Pricing, Features, Reviews and Alternatives
Nextiva CRM FAQs
Nextiva CRM product overview
What is Nextiva CRM?
Nextiva CRM is a customer relationship management software designed to help businesses handle interactions with customers across multiple communication channels including phone, email, SMS, social media accounts, and more. It enables organizations to route customer support tickets to agents, configure workloads, and respond to customer queries in real-time.
Typical customers
Platforms supported
Support options
Training options
Not sure about Nextiva CRM? Compare it with a popular alternative
Nextiva CRM
Starting from
6.99
/user
Per month
Starting from
55
/user
Per month
Nextiva CRM pricing information
Value for money
4.0
/5
6
Starting from
6.99
/user
Per month
Pricing options
Value for money contenders
Nextiva CRM features
Functionality
4.2
/5
6
Total features
36
4 categories
Most valued features by users
Functionality contenders
Nextiva CRM users reviews
Overall Rating
4.1
/5
6
Positive reviews
Overall rating contenders
Christi F.
Management Consulting, self-employed
Used daily for less than 6 months
Review source
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Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.
Answered all questions, great price for service, great, great support
No cons were added to this review
Jason B.
Accounting, 1-10 employees
Used other for 2+ years
Review source
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Thank you.
It is cost effective and overall pretty simple to use. We can track information online and receive email updates.
It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.
Verified reviewer
Insurance, 11-50 employees
Used daily for 2+ years
Review source
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Works with the Nextiva call center app and is a good add-on to track customer service requests.
The UI needs a refresh and needs to be more customizable like Salesforce
Hello, there. Thank you so much for taking the time to leave us your review - we appreciate your feedback. If you by any chance are experiencing issues or need help, feel free to send us an email at reviews@nextiva.com with your account info and we'll make sure to have our team follow up with you ASAP. Thank you!
Alexandra W.
Pharmaceuticals, 11-50 employees
Used other for 6-12 months
Review source
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AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.
No cons were added to this review
Bryce M.
Accounting,
Review source
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Great customer service, and good value for a phone system.
There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.
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