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Nextiva CRM

Customer service and relationship management software

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Nextiva CRM Pricing, Features, Reviews and Alternatives

Nextiva CRM product overview

Price starts from

6.99

/user

Per month

What is Nextiva CRM?

Nextiva CRM is a customer relationship management software designed to help businesses handle interactions with customers across multiple communication channels including phone, email, SMS, social media accounts, and more. It enables organizations to route customer support tickets to agents, configure workloads, and respond to customer queries in real-time.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
Knowledge Base
Email/Help Desk
Phone Support

Training options

Videos

Nextiva CRM pricing information

Value for money

4.0

/5

5

Starting from

6.99

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Nextiva CRM features

Functionality

4.2

/5

5

Total features

37

3 categories

Most valued features by users

Reporting/Analytics
API
Chat/Messaging
Reporting & Statistics
Live Chat
Activity Dashboard
Workflow Management
Contact Management

Functionality contenders

Nextiva CRM users reviews

Overall Rating

4.3

/5

5

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.4/10
Rating distribution

5

4

3

2

1

3

1

1

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great experience

Reviewed 5 years ago

Both the customer service and the tech support were great. Tech support even stayed on the call with me when we had to contact my internet provider.

Pros

Answered all questions, great price for service, great, great support

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

I enjoy using Nextiva VoIP.

Reviewed 5 years ago

Thank you.

Pros

It is cost effective and overall pretty simple to use. We can track information online and receive email updates.

Cons

It is hard to put a permanent hold on the account. It also can be very difficult to program a new phone.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

Share this review:

Nextiva

Reviewed 6 years ago

I haven't been impressed. There's cheaper options out there that offer more functions and the UI is needlessly complex at times. Customer service had been sub par

Pros

Very reliable and good choice quality

Cons

Complex and poor customer experience

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Awesome! The best experience.

Reviewed 5 years ago
Pros

AWESOME! Just the best! Everyone is nice and helpful! I can't complain at all. I was able to get my number back. You guys helped get my old number back! Great service. I receive updates all the time.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Nextiva Phone Service Review

Reviewed 8 years ago
Pros

Great customer service, and good value for a phone system.

Cons

There have been some issues with phone operation, but after a few months of service, the kinks seems to be worked out.

Nextiva CRM FAQs and common questions

Q. What type of pricing plans does Nextiva CRM offer?

Nextiva CRM has the following pricing plans:
Starting from: $6.99/month
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Nextiva CRM?

Nextiva CRM has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Nextiva CRM support?

Nextiva CRM supports the following languages:
English


Q. Does Nextiva CRM support mobile devices?

Nextiva CRM supports the following devices:
Android, iPad, iPhone


Q. Does Nextiva CRM offer an API?

Yes, Nextiva CRM has an API available for use.


Q. What other apps does Nextiva CRM integrate with?

Nextiva CRM integrates with the following applications:
Microsoft Outlook, Oracle Service, NetSuite, Microsoft Teams, CRM Analytics, SugarCRM, Google Contacts, ServiceNow, Google Calendar, HubSpot CRM, Zendesk


Q. What level of support does Nextiva CRM offer?

Nextiva CRM offers the following support options:
FAQs/Forum, Knowledge Base, Email/Help Desk, Phone Support

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