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Simplisys Service Desk Reviews
Rating criteria
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.56/10
Pros and cons
The ease at which we were able to set this up (with the excellent assistance of simplisys) was fantastic and the move from our previous system (spiceworks) to this has been seemless.
Very helpful, its clear they care about their customers and want the installation to be a success. Really great company to deal with and are always ready to help.
It's cost effective and has a fantastic support centre in the UK. Due to its functionality and easy customisable feature we would highly recommend it.
We had a few teething problems with setting the email integration up, due to our internal security levels.
Nothing so far as all problems we've had have been addressed quickly.
We were previously using a free helpdesk ticketing system but it was no longer able to cope with our demands.