App comparison
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Tactful AI
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Simpler, Better and Modern Customer Service
Tactful AI Alternatives & Competitors (2026)
Top 6 free alternatives
BOSSDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
BOSSDesk a FrontRunner in Help Desk Software
0.3
Value for money
Starting price
0.6
Functionality
Call Center Management
5/5
Mobile App
5/5
Drag & Drop
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Salesforce Sales Cloud
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM and sales automation software
0.9
Value for money
Starting price
0.6
Functionality
Drag & Drop
5/5
Purchase Order Management
5/5
Source Tracking
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Ringover
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
100% cloud phone for startups and SMEs
0.5
Value for money
Starting price
0.4
Functionality
Queue Management
5/5
Call Whispering
5/5
Live Chat
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Pipedrive
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based CRM solution for salespeople
0.6
Value for money
Starting price
0.7
Functionality
Offline Form
5/5
Online Forms
5/5
Inbox Management
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Apptivo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
CRM solution for managing customer accounts
0.3
Value for money
Starting price
0.7
Functionality
Customizable Fields
5/5
For Small Businesses
5/5
Communication Management
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Odoo
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one open-source business software
0.9
Value for money
Starting price
0.8
Functionality
Commenting/Notes
5/5
Catalog Management
5/5
SKU/UPC Codes
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Ultatel Cloud Business Phone System
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ULTATEL | Phone and Teleommunication Solutions For Business
0.2
Value for money
Starting price
0.4
Functionality
Voicemail Transcription
5/5
Access Controls/Permissions
5/5
Call Screening
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Sinch Engage
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one messaging platform for SMS, MMS, RCS & WhatsApp
0.7
Value for money
Starting price
0.9
Functionality
Real-Time Notifications
5/5
Lead Management
5/5
Third-Party Integrations
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT Service Desk & Asset Management Software
0.5
Value for money
Starting price
0.6
Functionality
Activity Tracking
5/5
Compliance Management
5/5
Recurring Issues
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ITSM for automation & management of IT Enterprise services
0.8
Value for money
Starting price
0.5
Functionality
Financial Management
5/5
Performance Monitoring
5/5
Project Management
4.7/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
The service management platform that makes service happen
0.7
Value for money
Starting price
0.7
Functionality
Customizable Fields
5/5
Reporting/Analytics
5/5
Third-Party Integrations
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based phone system for sales, support & growing teams
0.8
Value for money
Starting price
0.7
Functionality
Callback Scheduling
5/5
Queue Management
4.9/5
IVR
4.8/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Smartsupp–Live Chat, Chatbots, and Video Recordings
0.6
Value for money
Starting price
0.6
Functionality
Chat/Messaging
5/5
Alerts/Escalation
5/5
Alerts/Notifications
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
AI-enabled virtual agent solution for call centres
0.5
Value for money
Starting price
0.5
Functionality
Dashboard
5/5
Customizable Reports
5/5
Lead Generation
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Aill-in-one customer support software with AI features
0.5
Value for money
Starting price
0.4
Functionality
Performance Metrics
5/5
Real-time Conversations
5/5
One-to-One Messaging
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Redefine best in HR
1.2
Value for money
Starting price
1.1
Functionality
Reporting/Analytics
5/5
Candidate Management
5/5
Job Posting
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
All-in-one communications & collaboration tool
0.3
Value for money
Starting price
0.3
Functionality
File Sharing
5/5
Auto-Dialer
5/5
Screen Sharing
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
IT asset and knowledge management
0.9
Value for money
Starting price
1.0
Functionality
Task Scheduling
5/5
Service Level Agreement (SLA) Management
5/5
Knowledge Base Management
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Reputation management solution for multi-location businesses
0.7
Value for money
No pricing info
Starting price
0.7
Functionality
Negative Feedback Management
5/5
Brand Tracking
5/5
Survey/Poll Management
5/5
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce optimization software for contact centers
5.0
Value for money
Starting price
0.7
Functionality
Call Logging
N/A
Archiving & Retention
N/A
Event Triggered Actions
N/A
Top Features
Support Ticket Management
5/5
Reporting/Analytics
5/5
Multi-Channel Communication
5/5