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ThriveDesk
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer experience software for small businesses
Table of Contents
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ThriveDesk - 2026 Pricing, Features, Reviews & Alternatives
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ThriveDesk overview
What is ThriveDesk?
ThriveDesk is a live chat software designed to help small businesses manage real-time customer communications across channels. Key features include shared inbox, knowledge base, customer relationship management, tagging, private notes, and reporting.
The platform enables managers to utilize the @mention feature to notify and collaborate with colleagues on various tickets via private notes. Administrators can share files with customers through chat widgets and organize community discussions across groups. ThriveDesk allows teams leaders to configure role-based access permissions for staff members and measure success rates via customer satisfaction score (CSAT) surveys. Supervisors can also handle customer queries using canned responses and saved actions on a unified interface.
ThriveDesk lets stakeholders add tags and labels to organize tickets and communicate with clients via live chat functionality. Operators can also create, merge, and delete conversations and gain visibility into chat history on a centralized dashboard.
Starting price
per month
Alternatives
with better value for money
ThriveDesk’s user interface
ThriveDesk reviews
Overall rating
4.7
/5
37
Positive reviews
100
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.14/10
5
4
3
2
1
26
11
0
0
0
Kaushal S.
Founder
Hoang P.
Freelancer
Aditya S.
Proprietor
Kaushal S.
Founder
Marius T.
CMO
John B.
Creative Director
Who uses ThriveDesk?
Based on 37 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
ThriveDesk's key features
Most critical features, based on insights from ThriveDesk users:
All ThriveDesk features
Features rating:
ThriveDesk awards
ThriveDesk alternatives
ThriveDesk
Starting from
15
/user
Per month
HubSpot Service Hub
Starting from
20
Per month
Birdeye
Starting from
No pricing info
Lucky Orange
Starting from
39
Per month
ThriveDesk pricing
Value for money rating:
Starting from
15
/user
Per month
User opinions about ThriveDesk price and value
Value for money rating:
To see what individual users think of ThriveDesk's price and value, check out the review snippets below.
Kaushal S.
Founder
Hoang P.
Freelancer
ThriveDesk integrations (10)
Integrations rated by users
We looked at 37 user reviews to identify which products are mentioned as ThriveDesk integrations and how users feel about them.
Integration rating: 5.0 (3)
“Without integration, it's not possible to import customers to ThriveDesk. So, integration is very important.”
“Orders are synchronized, easy to look up and know exactly which customer has purchased”
hm S.
Producer and Marketing Manager
Integration rating: 5.0 (2)
Integration rating: 5.0 (2)
Other top integrations
ThriveDesk support options
Typical customers
Platforms supported
Support options
Training options
ThriveDesk FAQs
ThriveDesk has the following pricing plans:
Starting from: $15.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of ThriveDesk?
ThriveDesk has the following typical customers:
Freelancers, Small Business
Q. What languages does ThriveDesk support?
ThriveDesk supports the following languages:
English
Q. Does ThriveDesk support mobile devices?
ThriveDesk supports the following devices:
Android
Q. Does ThriveDesk offer an API?
No, ThriveDesk does not have an API available.
Q. What other apps does ThriveDesk integrate with?
ThriveDesk integrates with the following applications:
Wix, WooCommerce, Webhook Relay, WordPress, Stripe, Squarespace, Slack, Easy Digital Downloads, Joomla, Shopify
Q. What level of support does ThriveDesk offer?
ThriveDesk offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
