Zingtree Reviews

Zingtree

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4.44/5 (91 reviews)

David Fisher

Awesome Software - Amazing Time Saver

Used daily for 6-12 months
Reviewed 2018-08-01
Review Source: Capterra

Immense reduction in response time and time spent per customer. Customer issues are solved in at least half the time now because of this software. This software has saved us so much time going back and forth with customers. The step by step breakdown allows our customers to provide all of their information ahead of time and cut down on the amount of emails that have to be sent. Our customers are able to answer a series of prompts that we can see in our system. It greatly reduces how long it takes for a customer issue to be resolved when time isn't being wasted on countless email correspondences. We are now able to answer more customers and faster because of this software and has reduced our overall response time. I would highly recommend this software to anyone dealing in customer service where troubleshooting has many different variables.

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Deanna Wilbur

Good end user experience, bad backend experience

Used other for less than 6 months
Reviewed 2018-06-28
Review Source: Capterra

The ZenDesk integration is key. The end product is easy for our agents to use. Looks nice and functions well. We chose Zingtree above other platforms because of its integration with ZenDesk. Great customer support too!

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Isaac Wexman

Overall my experience with Zingtree has been great.

Used daily for 6-12 months
Reviewed 2018-06-19
Review Source: Capterra

Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes. While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.

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Emanuela Ferrari

Very helpful tool to ensure consistency across customer experience

Used daily for 2+ years
Reviewed 2018-06-18
Review Source: Capterra

consistency of our users verification process which was previously completely based on tribal knowledgeguides agents to make the correct decision, consistent customer experience, enforces processes and policies

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Jessica Prowell

Easy, convenient, helpful

Used daily for 1-2 years
Reviewed 2018-06-21
Review Source: Capterra

As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way. I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.

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Anonymous

Quick, efficient, great training tool. Downside is it can be sometime glitch y.

Used daily for 1-2 years
Reviewed 2018-06-19
Review Source: Capterra

Compliance is 100% improved from this time last time. There is another huge bonus in that it has reduced the time required for our team members to understand and use the script. However there are numerous communication issues it has with salesforce that create major issues in the pitch and flow. These mistakes while easy for me to identify are not easy for team members to fix. Ease of use for team members. Great scripting tool for compliance. Greatly reduces on boarding time.

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Doug Smith

Positive from every perspective!

Used daily for 1-2 years
Reviewed 2018-06-23
Review Source: Capterra

Platform is EXTREAMLY simple to design, implement, manage and scale. In the rare case we had a question, the support team responded very quickly to provide assistance. The team is also very eager to help solve new business problems by adding new functionality to the platform. We are designing new trees across our organization to drive processes optimization.

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Rachelle Gray

Very easy to set up. I wish there were a few more features.

Used daily for 1-2 years
Reviewed 2018-06-18
Review Source: Capterra

I like how easy it is to set up new trees. There are also a lot of customizable settings. When employees are added to the zingtree admin list, it is easy for them to also figure out how to use the system. When changes need to be made, it is easy to do so and changes are reflected immediately.

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Yogesh Shinde

Love it! Use to create comprehensive trees to assist support teams

Used weekly for 2+ years
Reviewed 2018-06-20
Review Source: Capterra

Execution Accuracy. Operational Efficiency Improved resource utilisation Improved experience for our support teams. ease of creating content integration with Wordpress - which hosts our knowledge base. Extremely professional Technical support . support team come back to me in few hours not days. Seamless purchase I recommended a feature and they had the technology but they hardened it very quickly. So Webhooks is a great addition.

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Brooke Peterson

Zingtree was just what we needed for our call center to troubleshoot!

Used daily for 1-2 years
Reviewed 2018-06-19
Review Source: Capterra

Easy to use, easily customizable, great for new hires and scripting alike! Great for new hire training as well as existing employees scripting! Zingtree has added many new features and functionality upgrades over the past year that have made wonderful improvements.

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Anonymous

It is pretty easy to use and customize.

Used daily for 1-2 years
Reviewed 2018-06-20
Review Source: Capterra

Made my life easier in terms of conveying directions to end user. Very user-friendly for both end user and development. The interface is relatively easy to navigate and has tons of application in our line of work.

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Crystal Ignatowski

Make Your Own Knowledge Base

Used other for 1-2 years
Reviewed 2017-05-31
Review Source: GetApp

We used Zingtree as a knowledge base. What a great way to create "interactive" help for consumers. Zingtree makes it easy with multiple ways to build. There is a bit of a learning curve, but not much. There's so many things you can do with Zingtree, the possibilities are endless. Good for ANY industry.

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Morgan Allred

Team is really available to help and they are knowledgeable about their own system and integration

Used daily for 1-2 years
Reviewed 2018-06-22
Review Source: Capterra

It's easy to use. As stated above, the customer support is helpful when setting up your trees. The system overall isn't bad.

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Lasse Bartholin

Easy to use with ALOT of advanced possibilities.

Used daily for 1-2 years
Reviewed 2018-06-20
Review Source: Capterra

More fcr, easy internal and external help centerThe easy go to approach. It is easy to get going and there is a lot of guides and inspiration available + good support!!

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Beka Walker

We use Zingtree to manage the steps and script of a multi-step direct marketing campaign.

Used daily for 6-12 months
Reviewed 2018-06-15
Review Source: Capterra

The ability to build and manage the steps and scripting of a huge campaign while preserving a simple end-user experience has greatly improved the organization and efficiency or our direct marketing efforts. The end user experience is great. We use the Zingtree publishing link for an employee to easily navigate to what he needs in a very complicated decision tree.

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Sabriena Vanisi

Great experience! It's super affordable and works great!

Used daily for 1-2 years
Reviewed 2018-06-24
Review Source: Capterra

I like that it is super customizable. I can make it look like pretty much anything and can tweak it to fit my different departments.

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Tim Brown

A standout product that does exactly what it claims to

Used daily for 1-2 years
Reviewed 2018-06-21
Review Source: Capterra

The clean look and feel as well as the ease of use. This product and the reporting are fantastic. Keep up the good work.

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Anonymous

This is excellent and easy to learn. Great flexibility for implementation. Great product.

Used weekly for 1-2 years
Reviewed 2018-06-21
Review Source: Capterra

Used to set up interactive trouble shooting guide to capture tribal machine and maintenance knowledge, and this worked great. Feed back email great feature to correct/add information to trees. Easy to learn and setup with flexible implementation techniques to make the presentation of each screen unique. Great support to help resolve any issues. Working on Interactive In-house Trouble Shooting Guide, and great place to capture tribal knowledge.

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Melvin Dolan

Great product...Extremely flexible tool for the contact center environment.

Used daily for 6-12 months
Reviewed 2018-06-20
Review Source: Capterra

Ability to improve quality and onboarding of contact center staff.It's flexibility and reliability is what makes the product stand out from similar applications. Would recommend it to ay company that requires a flow three solution.

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Alexis Gessner

Zingtree was the perfect solution for an interactive troubleshooting walkthrough tool.

Used other for 1-2 years
Reviewed 2018-06-28
Review Source: Capterra

Zingtree's backend interface is extremely intuitive and user friendly. U.S. Boiler has been able to easily and accurately create troubleshooting walkthroughs for U.S. Boiler products. These walkthroughs are utilized by our customer base. The troubleshooting scenarios are easy to update and allow us to embed videos and imagery to better demonstrate how to solve certain issues.

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Laura Bosselman

Easy for Beginners and Advanced Users

Used daily for 6-12 months
Reviewed 2018-06-20
Review Source: Capterra

I really appreciate the ease in updating and editing existing trees. I can easily preview my changes before I commit to the new information.

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Anonymous

I use zingtree to help customers make informed decisions on which service is right for them.

Used weekly for 2+ years
Reviewed 2018-06-18
Review Source: Capterra

Helps customers make quick decisions.I like how the decision tree is completely customizable from top to bottom. There are a lot of options for our services, and this tool makes it easy for customers to make a decision.

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Ryan Wedig

A great tool for helping our customers

Used weekly for 6-12 months
Reviewed 2018-06-18
Review Source: Capterra

We were able to automate the debugging some of the most difficult issues we face with our customers.I love the flexibility of how you are able to put all kinds of data/images/videos into the steps you present. The drag and drop tool for building out the flows is quite nice too. It can be a bit clunky from time to time, but overall it helps out great.

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Jennifer Falzone

Just what I was looking for!

Used daily for 6-12 months
Reviewed 2018-12-23
Review Source: Capterra

I’m really happy with the features, quality and pricing. The support has also been immediate and thorough We have reduced our ticket volume by 70% and made it easier for customers to get answers on their own, which is the preferred way to troubleshoot

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Mathieu Sagot

Good product, with many upgrades.

Used daily for 6-12 months
Reviewed 2018-06-19
Review Source: Capterra

Better support quality for our level 1 SD- Easy to use (Admin and agents) - Many new feature added the last 6 monthes - Easy html customization

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