Zingtree Reviews

I work on a team where we have lower techs troubleshooting issues before it gets to me. Zingtree has been extremely helpful for when my team or myself are not available, for the other techs to see what we have built up on how to resolve some issues.

Zingtree can sometimes be a pain to build up but could just be user error.

- easy to use - fast start - seamless integration

- Design options could be better - Could have even more integrations with other platforms

It is responsive and easy to use on the agent side, no server issues so far, offers great platform to build instructional guides for employees.

Development was difficult at first but after time it is manageable. Editing can get a little tricky especially in design mode.

Easy to build simple "trees" Plenty of different styles that help to customize experience Possibility to add images into questions and options Excellent support

Tree can get very complicated and hard to navigate I think it lacks better UI for more advanced setups where multiple layers are needed

No pros were added to this review

No cons were added to this review

Thank you so much for your support! Happy to have helped your company navigate support more efficiently :)

The outcome once completed is very helpful. New employees really benefit from this the way we have used it.

Kind of difficult to navigate & return to projects already in process. Would be better if you can just start where you left off instead of having new branches continuously, makes it difficult to link

Being able to jump from step to step very easily helped us apply the required process in a very efficient way. And helped our agents to effectively use it.

The fact that not all users can see the whole process map in 1 picture/screen. If I'm not wrong that functionality is not available for our agents.

easy to use, great features, was able to set some basics up in minutes then a full tree that the team could use in a few hours

customer support is poor, it is either very slow or totally non responsive they also have very odd pricing that changed without warning making it unaffordable

Very easy to create and maintain even complex decision trees. Zingtree includes adequate API's and tools to access choice data and collect additional user inputs.

I would have liked to be able to name a node separate to the title displayed to the user. This is a fairly minor con.

So easy to use! I often try to think of how I can use Zingtree in my current projects. I find the demos super helpful too and have modeled a few projects based on them.

Sometimes not super intuitive navigating around from the nodes pages- wish it was easier to edit from main pages

Easy to learn/implement, features are straight forward with already pre-set themes. Ability to have multiple level permissions is a plus also.

Could use more updated forms. Themes seem to be limited. Some sites are not fully compatible with browser settings.

As far as themes go, we offer several templates, which are easy to change basic color schemes. These also generate CSS files, which a web developer can further customize to do some really custom work. Not sure what the compatibility issue is. Decision trees can be embedded into other sites via iFrame code, or a Javascript based pop-up menu.

The support team was extremely adaptable. When a feature was removed that our business finds imperative, they worked with us to provide the solution we needed.

There was some lag time in re-instituting the change, however it was not beyond the normal development timeframe.

- Helpful sales team to set you up with the right plan - Customization / CSS

- Getting started can be tricky - Currently, only available in English (localization)

troubleshooting tool for customers on our help center which allows the customer to understand if they have a hardware issue and what to do with it.

We were hoping for more ticket workflow enforcement for the agent side in Zendesk. Need to implement a procedural workflow to guide/restrict agents on how to work a ticket.

How smoothly it integrated into sales force. Also liked how the changes were instantly in salesforce

There really wasnt anything that I did not like about the software. It satisfied all of my needs for script making.

The application is easy to use overall. I prefer to build my trees freehanded rather than using the pre-defined templates.

I would like to see more style options; choices other than just panels or buttons and more font selections would be nice.

Makes things really easy for our customers as it allows all of the information to be in one place and integrate together

I have not had a negative experience so far. Even when I ran into issues the support team was able to help us quickly

Complex decision trees allow for many variables so I can give all options necessary for a client to make a decision.

Needs more output options. Does not fit well with my website. Additional options would make it seamless.

quick set up and did everything it said it would do and more! So many use cases that this product is good for.

I don't like the pricing model. I would rather pay flat fee and know exactly what I am getting. I would like to encourage our team to use it more, but I am charged the more they use it. I completely understand as this is a standard pricing model for SAAS.

I thing I like the most was the choose-your-own-adventure way our customers could use the software.

The setup was was very difficult especially if the tree had a lot of nodes. Reporting was confusing and it was very difficult to delete test runs or runs per IP easily. Manually doing it 1-by-1 was a chore.

For test runs, we recommend using the "push live" feature. This may not have been available when you first onboarded. Essentially, Zingtree maintains a "development" and a "live" version of a tree. You test against the development version, and then "push" the live version out to your end users. The two versions maintain separate reporting.

Incredible features and capabilities. We are really relying on this software to deflect customer service tickets and improve self-service troubleshooting.

Very expensive and we can't get it to work correctly with Freshdesk, but we have still been charged for clicks. It was difficult to set up and integrate.

We worked with Jen and Regina on this, and from our last conversation the Freshdesk setup was working fine. We haven't heard back since, but if there are still issues please let me know. We've tested here as well.

Easy to use, setup and build process tree mapping and decision for scripting teams. This tool will have your teams hassle free of problems and knowing what to do next in what concerns a decision.

Nothing really. Its easy to setup, develop and implement. Maybe the user experience could be a little more improved when you need to change some paths inside the tree.

Like my title suggests, this software is easy to use and has proven to be a good tool for my agents as our company has started out. It is good for training purposes as well as remaining functional on a day to day basis. Something my company desperately needs.

The only real con of Zingtree I can think of in terms of software is the simplicity of it for supervisors. I often see my team wishing there was more they could do with Zingtree, but it does what it is essentially supposed to do. I also wish it had a better navigation bar to help narrow searches.

Software easy to use . The wizard makes creating the tree very easy. Publishing the tree is also very easy.

Finding help through FAQs not so great. Starting out is a bit slow. There can be different ways of doing the same task and figuring out which method to use is not immediately obvious. I tried logging into this form but it would not let me fill in job title and organization name and therefore not let me submit this form.

It's pretty easy to build a complex tree. It took me a little bit to figure out the best way, and I still don't understand all the builders, but I haven't taken the time to try to understand them.

I wish the visual builder worked better for me. I'm probably using it wrong, but it's all wonky. I just don't have the time to figure it out. I just build manually.