Zoho Desk Alternatives, Competitors & Similar Software

Service-first CRM company that builds support & sales tools

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Pricing

Starting from

$19/month

Value for money

4.1

0.4

4.5

What users say about Zendesk's value for money

Read all reviews

For the time it saves and the reliability of the service, this software becomes well worth the money spent.

Alex T.

Ended up not choosing Zendesk, because it was too expensive, but I would still recommend it, considering that it can be an investment to achieve a better customer experience.

TA

Tommaso A.

Features

Total

140

198

168

features in common

140

features in common

Zendesk's unique features

Employee Database
Call Reporting
Service Reporting
Ratings / Reviews

Zoho Desk's unique features

Billing & Invoicing
@mentions
Remote Access/Control
Time & Expense Tracking

Categories in common

Freshdesk

4.5

(2,240)

Online helpdesk system and customer service software

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Pricing

Starting from

$19/month

Value for money

4.4

0.1

4.5

What users say about Freshdesk's value for money

Read all reviews

After searching for a while, I found Freshdesk, which was by far the best option with the best price. It's automated response system was one of my favorite features.

BM

Brian M.

Impressive, robust, reliable and very economical customer care managements software.

FG

Frederick G.

Features

Total

104

126

168

features in common

104

features in common

Freshdesk's unique features

IT Asset Management
Session Recording
Project Time Tracking
Reporting/Project Tracking

Zoho Desk's unique features

Lead Nurturing
Transfers/Routing
Configurable Workflow
SMS Messaging

Categories in common

Kayako

4.0

(158)

Unified customer service platform

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Pricing

Starting from

$15/month

Value for money

3.8

0.7

4.5

What users say about Kayako's value for money

Read all reviews

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

The utter lack of respect I was given as a long time customer was frustrating. I asked to get out of contract in the middle of a year long term for a partial refund.

AR

Anonymous Reviewer

Features

Total

66

89

168

features in common

66

features in common

Kayako's unique features

eCommerce Management
Problem Management
Multi-Country
Multi-Language

Zoho Desk's unique features

Transcripts/Chat History
Call Transfer
Customer Engagement
Customer History

Categories in common

HappyFox Help Desk

4.6

(83)

Helpdesk, customer support software

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Pricing

Starting from

$29/month

Value for money

4.5

What users say about HappyFox Help Desk's value for money

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Outstanding Help desk software at an attractive price.

JB

Julian B.

HappyFox offers a great service for its price.

AR

Anonymous Reviewer

Features

Total

76

91

168

features in common

76

features in common

HappyFox Help Desk's unique features

IT Asset Management
Call Tracking
Summary Reports
Multi-Language

Zoho Desk's unique features

Client Portal
Data Import/Export
Disaster Recovery
Customer Management

Categories in common

Freshservice

4.5

(388)

A complete IT service management (ITSM) tool for business

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Pricing

Starting from

$19/month

Value for money

4.5

What users say about Freshservice's value for money

Read all reviews

For a company or for freshers who are not familiar with ITIL process its a good way to address that. For the Price its one of the best products out there.

AK

Abhinav K.

Most companies don't offer this and it has really helped when we have multi-layer tasks to accomplish. For the cost, this is a great product to keep your team efficient and productive.

AR

Anonymous Reviewer

Features

Total

81

148

168

features in common

81

features in common

Freshservice's unique features

Asset Tracking
Mobile Alerts
Project Time Tracking
Scheduling

Zoho Desk's unique features

Churn Management
Customer Segmentation
Decision Support
Customer Management

Categories in common

JIRA Service Management

4.4

(262)

The only ITSM solution built on the Jira platform

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Pricing

Starting from

$20/month

Value for money

4.2

0.3

4.5

What users say about JIRA Service Management's value for money

Read all reviews

Overall we are very happy with Jira Service Desk; it has allowed us to provide a higher level of support to users than our previous service desk, and non-profit pricing was very beneficial for us.

AR

Anonymous Reviewer

A great product at a reasonable price point. This review is for the Cloud version.).

SB

Seth B.

Features

Total

60

97

168

features in common

60

features in common

JIRA Service Management's unique features

Maintenance Scheduling
Compliance Management
Filtering
Release Management

Zoho Desk's unique features

Survey/Poll Management
Call Scripting
Configurable Workflow
Customer Activity Tracking

Categories in common

Cayzu

5.0

(31)

Cloud Based Ticket Management & Help Desk Software

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Pricing

Starting from

$4/month

Value for money

4.9

0.4

4.5

What users say about Cayzu's value for money

Read all reviews

Cayzu really set the bar high. This was a great choice and I would recommend them to anybody looking to provide great customer service at an affordable price.

JP

John P.

I found out about Cayzu from my colleagues, one of them talked about something that helps to save time and money.

Vadim S.

Features

Total

63

80

168

features in common

63

features in common

Cayzu's unique features

Website Integration
User Management
Purchasing & Receiving
Timesheet Management

Zoho Desk's unique features

Time & Expense Tracking
Call Scripting
CRM
Customer Engagement

Categories in common

SolarWinds Service Desk

4.6

(514)

IT Service Desk & Asset Management Software

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Pricing

Starting from

$19/month

Value for money

4.5

What users say about SolarWinds Service Desk's value for money

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However, I still believe that, for a small shop, this product offers the best value for the price and is a great entry-level solution.

AR

Anonymous Reviewer

SUPER easy to use and configure. Being web-based we didn't need to invest in additional hardware resources to host it ourselves and maintenance is no longer a concern.

Erich B.

Features

Total

61

109

168

features in common

61

features in common

SolarWinds Service Desk's unique features

Inventory Management
Compliance Management
Supplier Management
Risk Assessment

Zoho Desk's unique features

Third Party Integrations
Case Management
Customer Database
Customer Experience Management

Categories in common

Vision Helpdesk

4.6

(28)

Help Desk, Multi Company Desk and ITSM / ITIL Service Desk

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Pricing

Starting from

$8/month

Value for money

4.4

0.1

4.5

What users say about Vision Helpdesk's value for money

Read all reviews

Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help.

M

Max

After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost.

RD

Ryan D.

Features

Total

54

85

168

features in common

54

features in common

Vision Helpdesk's unique features

Task Scheduling
Recurring Tasks
Requirements Management
Configuration Management

Zoho Desk's unique features

SEO Management
Call Routing
Configurable Workflow
CRM

Categories in common

Salesforce Sales Cloud

4.4

(15,733)

Cloud-based CRM & Sales Automation

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Pricing

Value for money

4.0

0.5

4.5

What users say about Salesforce Sales Cloud's value for money

Read all reviews

Our overall experience with this solution has been absolutely amazing in the long run it is definitely worth the investment and the customer service and technical support is second to none.

Chad G.

It's has increased our revenues for the company, helps maintain status quo, forecasting improved, opportunities are not being missed. Overall its impact has been good in managing the work flow.

SU

Sadia U.

Features

Total

45

161

168

features in common

45

features in common

Salesforce Sales Cloud's unique features

Conversion Tracking
Contract/License Management
Multi-Currency
Forecasting

Zoho Desk's unique features

Screen Sharing
Call Transfer
Virtual Assistant
Customer Activity Tracking

Categories in common

NABD System

4.6

(38)

Omnichannel Customer support & Help Desk software-FREE PLAN

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Pricing

Starting from

$0.01/month

Value for money

4.6

0.1

4.5

What users say about NABD System's value for money

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Pricing is good once you figure out your organizational needs.

DO

DANIEL O.

Strong knowledge base and SLA capabilities. Pricing is very low compared to competitors.

AR

Anonymous Reviewer

Features

Total

64

78

168

features in common

64

features in common

NABD System's unique features

Website Visitor Tracking
Issue Auditing
Multi-Company
Multi-Language

Zoho Desk's unique features

Time & Expense Tracking
Call Scripting
Customer Activity Tracking
Customer Experience Management

Categories in common

Groove

4.4

(62)

Support, Simplified.

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Pricing

Starting from

$12/month

Value for money

4.4

0.1

4.5

What users say about Groove's value for money

Read all reviews

The ability to support multiple projects within the same subscriptions is great. Since the recent revamp, the only thing that didn't support multiple projects, the knowledge base, now supports this.

MM

Mark M.

Ticket-based cs management. Easy to setup, inexpensive faq platform.

David H.

Features

Total

58

67

168

features in common

58

features in common

Groove's unique features

WYSIWYG Editor
Multi-Language
Benchmarking
Contact Management

Zoho Desk's unique features

Tagging
Call Transfer
Customer Complaint Tracking
Customer Management

Categories in common

eKMS

4.2

(12)

Internal & external knowledge base and forum management

learn more Compare

Features

Total

12

14

168

features in common

12

features in common

eKMS's unique features

Contact Management
Commenting / Notes

Zoho Desk's unique features

Reporting/Analytics
Reporting & Statistics
Community Management
SMS Messaging

Categories in common

DeskPRO

4.6

(34)

Customer service software you can depend on

learn more Compare

Features

Total

104

138

168

features in common

104

features in common

DeskPRO's unique features

Release Management
Subscription Management
Website Integration
Problem Management

Zoho Desk's unique features

IVR / Voice Recognition
Two-Factor Authentication
Customer Experience Management
Social Media Monitoring

Categories in common

Parature

3.6

(11)

Customer service software from Microsoft

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Pricing

Value for money

3.5

1.0

4.5

What users say about Parature's value for money

Read all reviews

This product was designed to provide a high ROI and it will reduced support costs as we have seen.

TK

Tim K.

An inexpensive solution that doesn't do what you need is of limited value.

RW

Rusty W.

Features

Total

18

168

features in common

18

features in common

Parature's unique features

No unique features

Zoho Desk's unique features

Billing & Invoicing
Role-Based Permissions
Collaboration Tools
SSL Security

Categories in common

SupportBee

4.4

(26)

Customer support help desk software

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Pricing

Starting from

$13/month

Value for money

4.3

0.2

4.5

What users say about SupportBee's value for money

Read all reviews

It has a tool to establish reminder events, so that you can always be aware of the activities in the organization. It has a highly competitive price.

Alex M.

This pricing model means that it's more beneficial and affordable for small businesses where few people were many hats, as one of those 'hats' is doing support.

Dustin O.

Features

Total

15

18

168

features in common

15

features in common

SupportBee's unique features

Labeling
Commenting / Notes
Projections

Zoho Desk's unique features

Call Logging
Reporting & Statistics
Collaboration Tools
Service Level Agreement (SLA) Management

Categories in common

CustomerWise

4.0

(3)

Customer support and business process management

learn more Compare

Features

Total

21

33

168

features in common

21

features in common

CustomerWise's unique features

Process Control
Territory Management
User Management
Asset Management

Zoho Desk's unique features

Reporting/Analytics
Routing
Collaboration Tools
Tagging

Categories in common

AzureDesk

4.5

(48)

Help desk software for SMBs

learn more Compare

Pricing

Starting from

$5/month

Value for money

4.8

0.3

4.5

What users say about AzureDesk's value for money

Read all reviews

In addition to the best cost benefit of the market, the level of support is excellent. They are fast and extraordinarily available.

JC

Julio C.

We have very pleased with the software and support - at a great price as well.

SD

Shaun D.

Features

Total

32

37

168

features in common

32

features in common

AzureDesk's unique features

Activity Management
Incident Management
IT Asset Management
Change Management

Zoho Desk's unique features

Call Recording
SSL Security
Configurable Workflow
Transfers/Routing

Categories in common

Re:amaze

4.8

(50)

Support, engage, and convert customers on a single platform.

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Pricing

Starting from

$29/month

Value for money

4.8

0.3

4.5

What users say about Re:amaze's value for money

Read all reviews

Proactive customer engagement. Pricing is fair and policies are just great.

Winston H.

I tried zendesk, trengo and reamaze and I am very happy with my choice, it is worth my money 100.

TJ

Teun J.

Features

Total

24

25

168

features in common

24

features in common

Re:amaze's unique feature

Geotargeting

Zoho Desk's unique features

Call Monitoring
Single Sign On
Computer Telephony Integration
Template Management

Categories in common

Oracle Service

4.4

(8)

Web, Social & Contact Center

learn more Compare

Features

Total

21

27

168

features in common

21

features in common

Oracle Service's unique features

Semantic Search
Charting
HIPAA Compliant
Incident Management

Zoho Desk's unique features

Reporting/Analytics
Self Service Portal
Communication Management
Tagging

Categories in common

ITSM 365

(0)

Customizable Service Desk for any business small or large

learn more Compare

Features

Total

14

26

168

features in common

14

features in common

ITSM 365's unique features

Incident Management
Project Time Tracking
Task Planning
Asset Management

Zoho Desk's unique features

Call Monitoring
Remote Access/Control
Communication Management
Social Media Integration

Categories in common

ServiceWise

4.7

(3)

Web based help desk management software

learn more Compare

Features

Total

47

72

168

features in common

47

features in common

ServiceWise's unique features

Version Control
Dashboard Creation
Maintenance Scheduling
Issue Auditing

Zoho Desk's unique features

Rules-Based Workflow
Canned Responses
Widgets
CRM

Categories in common

osTicket

4.3

(41)

Customer support ticket system

learn more Compare

Pricing

Starting from

$9/month

Value for money

4.8

0.3

4.5

What users say about osTicket's value for money

Read all reviews

OsTicket is extremely versatile, and for the SMB market (or for a small dev team) it is a very powerful tool with the ability to extremely customize the tool, all with no price tag.

CP

Chau P.

Only for companies that have almost zero budget but have a good developer in-house.

Alejandro H.

Features

Total

9

168

features in common

9

features in common

osTicket's unique features

No unique features

Zoho Desk's unique features

Call Center Management
Real Time Monitoring
Virtual Assistant
Client Portal

Categories in common

Deskero

4.7

(106)

Customizable help desk & ticketing system

learn more Compare

Pricing

Starting from

$4/month

Value for money

4.7

0.2

4.5

What users say about Deskero's value for money

Read all reviews

Is both simple and flexible, reduce waste of time, easy to personalize in the looks and also in the database, has good knowledge base features, is a great tool at a great price.

H

Hank

So easy to use and complete value for your money. Improves the communication so effectively.

AR

Anonymous Reviewer

Features

Total

73

91

168

features in common

73

features in common

Deskero's unique features

Multi-Company
Automatic Backup
Summary Reports
Multi-Country

Zoho Desk's unique features

Cataloging/Categorization
Customer Management
Dashboard
Loyalty Program

Categories in common

WSS Knowledge

3.5

(2)

Documentation and knowledge base creation

learn more Compare

Features

Total

9

10

168

features in common

9

features in common

WSS Knowledge's unique feature

WYSIWYG Editor

Zoho Desk's unique features

Reporting/Analytics
Real-time Updates
Widgets
Client Portal

Categories in common

Knowledge Management

ServiceNow

4.4

(53)

Enterprise IT service cloud solutions

learn more Compare

Pricing

Value for money

3.9

0.6

4.5

What users say about ServiceNow's value for money

Read all reviews

A brilliant ITSM tool and available as SaaS. The licensing mechanism is based on the fulfiller and approvers.

AS

Avinash S.

An extremely robust platform with customization galore and full features comes at a cost but with very little holding it back.

Ewan H.

Features

Total

46

98

168

features in common

46

features in common

ServiceNow's unique features

Issue Auditing
Incident Management
Compliance Management
Version Control

Zoho Desk's unique features

Role-Based Permissions
Call Monitoring
Virtual Assistant
Communication Management

Categories in common

Help Desk

Bitrix24

4.0

(459)

100% free CRM, collaboration and communication tool suite

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Pricing

Starting from

$24/month

Value for money

4.2

0.3

4.5

What users say about Bitrix24's value for money

Read all reviews

It has great value for money and pricing is unbeatable as compared to other software solutions in the market for same purpose. Brilliant within the company social feature.

Irfan A.

They are responsive in their support. I enjoy how the various functions are available to low-price users.

AW

Anna W.

Features

Total

113

358

168

features in common

113

features in common

Bitrix24's unique features

Membership Management
Mass Texting
Calendar Management
Synchronous Editing

Zoho Desk's unique features

Productivity Analysis
Email Tracking
Multiple User Accounts
Online Forums

Categories in common

LiveAgent

4.7

(1,002)

Great customer service starts with better help desk software

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Pricing

Starting from

$15/month

Value for money

4.7

0.2

4.5

What users say about LiveAgent's value for money

Read all reviews

Overall one of the best help desk solutions we have tried. We are very happy with the pricing and support on our end.

Dave L.

I like their complete package, its really beneficial for small to mid sized organizations, the features are premium and theres definately value for money. I would recommend LiveAgent.

AR

Anonymous Reviewer

Features

Total

127

185

168

features in common

127

features in common

LiveAgent's unique features

WYSIWYG Editor
Employee Activity Monitoring
Caller ID
Video Chat

Zoho Desk's unique features

Sentiment Analysis
Issue Scheduling
Project Management
Recurring Issues

Categories in common

Wix Answers

4.6

(21)

The only platform with all support channels in one place.

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Pricing

Starting from

$24/month

Value for money

4.3

0.2

4.5

What users say about Wix Answers' value for money

Read all reviews

The price is also very good. We really recommend this service to all companies that want a very good help center with great reliability.

SC

Sébastien C.

Easy to use, professional, great value for money.

AR

Anonymous Reviewer

Features

Total

79

89

168

features in common

79

features in common

Wix Answers' unique features

Geotargeting
360 Degree Feedback
Contact Management
Blended Call Center

Zoho Desk's unique features

Community Management
Disaster Recovery
Document Management
Decision Support

Categories in common

Front

4.5

(203)

Email management software and shared inbox for teams

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Pricing

Starting from

$9/month

Value for money

4.2

0.3

4.5

What users say about Front's value for money

Read all reviews

It has been a game-changer for our teams at work. We all use it as our email client and it helps us communicate more effectively which saves time and ultimately money.

Joshua A.

It helped us to improve our support while saving time and money. Front has brought us closer to our beloved users.

Rhai G.

Features

Total

79

120

168

features in common

79

features in common

Front's unique features

Commenting / Notes
Inbox Management
Shared Inboxes
Contact Database

Zoho Desk's unique features

Complaint Management
Data Import/Export
Decision Support
Customizable Templates

Categories in common

Vivantio

4.3

(165)

Flexible Software. Focused Service.

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Pricing

Starting from

$42/month

Value for money

4.2

0.3

4.5

What users say about Vivantio's value for money

Read all reviews

Overall I recommend Vivantio as a company and their ITSM suite of tools offer excellent value for money in my opinion.

JH

Jonathon H.

Good value for money ITSM Tool for ITIL based Service Desks.

JH

Jonathon H.

Features

Total

50

96

168

features in common

50

features in common

Vivantio's unique features

Incident Management
Configuration Management
Service Reporting
Employee Portal

Zoho Desk's unique features

Screen Sharing
Call Recording
Computer Telephony Integration
Customer Activity Tracking

Categories in common

Salesforce Service Cloud

4.4

(510)

Customer Service & Field Service Management Solutions

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Pricing

Value for money

4.1

0.4

4.5

What users say about Salesforce Service Cloud's value for money

Read all reviews

Overall it does what it should and for the price it's great also.

AR

Anonymous Reviewer

It is a great product to use, I just wish it didn't cost so much per user.

AR

Anonymous Reviewer

Features

Total

110

195

168

features in common

110

features in common

Salesforce Service Cloud's unique features

Customer Accounts
Corrective and Preventive Actions (CAPA)
Taxation & Assessment
Job Management

Zoho Desk's unique features

Negative Feedback Management
Data Migration
Two-Factor Authentication
Issue Scheduling

Categories in common

User.com

4.6

(30)

The engine of growth. An all in one solution for user data.

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Pricing

Starting from

$49/month

Value for money

4.6

0.1

4.5

What users say about User.com's value for money

Read all reviews

I was surprised about how well it worked and what's more important, they offered a great price.

ER

Evelyn R.

All the features you need for a friendly price for a startup.

GH

Gerald H.

Features

Total

92

210

168

features in common

92

features in common

User.com's unique features

Multi-Company
File Transfer
Email Response Control
Web Notifications

Zoho Desk's unique features

Customer Complaint Tracking
Gamification
Idea Ranking
Employee Management

Categories in common

UseResponse

4.7

(31)

All-in-one Customer Support and Feedback Suite

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Pricing

Starting from

$149/month

Value for money

4.9

0.4

4.5

What users say about UseResponse's value for money

Read all reviews

UseRepsonse offers similar features for a much better price. Migration, setup, and customization are simple and straightforward.

AR

Anonymous Reviewer

Compares to competing products at competitive price point.

AR

Anonymous Reviewer

Features

Total

81

107

168

features in common

81

features in common

UseResponse's unique features

Data Security
Problem Management
Inbox Management
Inventory Management

Zoho Desk's unique features

Churn Management
Disaster Recovery
Email Tracking
Decision Support

Categories in common

elevio

4.6

(27)

Self-service support & customer education platform

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Pricing

Starting from

$79/month

Value for money

4.6

0.1

4.5

What users say about elevio's value for money

Read all reviews

I personally benefit from it because it saves me so much time and money not thinking about having to code our own one.

SC

Sam C.

Easy to implement and saves so much time and money on coding this functionality.

SC

Sam C.

Features

Total

64

97

168

features in common

64

features in common

elevio's unique features

To-Do List
Electronic Forms
Multiple Projects
Website Integration

Zoho Desk's unique features

Time & Expense Tracking
Call Transfer
Customer Experience Management
Customizable Reports

Categories in common

EngageBay

4.6

(68)

Integrated sales & marketing software for growing teams

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Pricing

Starting from

$9.99/month

Value for money

4.8

0.3

4.5

What users say about EngageBay's value for money

Read all reviews

A great automation tool with a competitive price.

Jan Patrick T.

Best on the market - and certainly at this price.

SM

Sian M.

Features

Total

70

203

168

features in common

70

features in common

EngageBay's unique features

Web Notifications
Territory Management
Confirmation/Reminders
Visitor Tracking

Zoho Desk's unique features

Widgets
Collaboration Tools
Disaster Recovery
Document Management

Categories in common

Genesys Cloud

4.1

(108)

Mobile optimized cloud call center with multichannel routing

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Pricing

Starting from

$75/month

Value for money

3.9

0.6

4.5

What users say about Genesys Cloud's value for money

Read all reviews

Overall experience has been great and support has been responsive. The only drawbacks are their lack additional reporting options and their price.

RB

Reynante B.

We have based our call centre around part time shifts due to the demand of our business. The pricing model will have to be reviewed for our operations as we continue to grow.

CT

Cory T.

Features

Total

80

131

168

features in common

80

features in common

Genesys Cloud's unique features

Call Reporting
Website Visitor Tracking
Voice Customization
Voice Mail

Zoho Desk's unique features

Content Management
Decision Support
Discussions / Forums
Data Migration

Categories in common

Yonyx

4.8

(105)

Decision tree driven Interactive guides for customer service

visit website Compare

Features

Total

28

40

168

features in common

28

features in common

Yonyx's unique features

Version Control
Website Integration
WYSIWYG Editor
Application Development

Zoho Desk's unique features

Call Monitoring
SMS Messaging
Configurable Workflow
Third Party Integrations

Categories in common

Agile CRM

4.2

(404)

Sales and marketing CRM for growing businesses

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Pricing

Starting from

$8.99/month

Value for money

4.2

0.3

4.5

What users say about Agile CRM's value for money

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Most companies will try to lock you into a one year commitment, but it is perfectly reasonable to know everything works together in harmony. Question 3: Is this the right price for me.

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Adam D.

It has kept a great log of our consultants past and present, so in that respect - it has done it's job. I just feel like the cost (for 3 operators) does not justify the tool.