Zoho Desk Alternatives &amp; Competitors

(90)

Top features

Support Ticket Management
5.0
Third Party Integrations
5.0
Text Editing
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$39/month

Value for money

4.5

What users say about HappyFox Help Desk's value for money

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.

KL

Kevin L.

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

Categories in common

Features

Total

134

184

158

features in common

134

features in common

Zendesk Suite user ratings

Functionality

4.4

(3.4K)

Top features

Real Time Data
5.0
Customer Complaint Tracking
5.0
Audit Trail
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$49/month

Value for money

4.2

0.3

4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

103

130

158

features in common

103

features in common

Freshdesk user ratings

Functionality

(2.8K)

Top features

Feedback Management
5.0
Customer Complaint Tracking
5.0
Case Management
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$15/month

Value for money

4.4

0.1

4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Verified reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

51

55

158

features in common

51

features in common

HelpDesk user ratings

Functionality

(55)

Top features

Support Ticket Tracking
5.0
Activity Tracking
5.0
Workflow Management
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$29/month

Value for money

4.4

0.1

4.5

What users say about HelpDesk's value for money

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.

Vanessa D.

Categories in common

Features

Total

55

74

158

features in common

55

features in common

InvGate Service Desk user ratings

Functionality

(95)

Top features

Self Service Portal
5.0
Service Level Agreement (SLA) Management
5.0
Support Ticket Management
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Value for money

4.5

What users say about InvGate Service Desk's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.

WH

Windy H.

Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.

FA

Fernanda A.

Categories in common

Features

Total

73

138

158

features in common

73

features in common

4me user ratings

Functionality

(17)

Top features

Alerts/Notifications
5.0
Workflow Configuration
5.0
Task Scheduling
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$5/month

Value for money

5.0

0.5

4.5

What users say about 4me's value for money

This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.

WW

Wouter W.

We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists.

TF

Thomas F.

Categories in common

Features

Total

73

99

158

features in common

73

features in common

Vision Helpdesk user ratings

Functionality

4.6

(32)

Top features

Email Management
5.0
Real-time Consumer-facing Chat
5.0
Mobile Access
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$15/month

Value for money

4.5

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

PB

Pavel B.

Categories in common

Features

Total

129

174

158

features in common

129

features in common

LiveAgent user ratings

Functionality

4.6

(1.2K)

Top features

Inbox Management
5.0
Chat/Messaging
5.0
Computer Telephony Integration
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$15/month

Value for money

4.7

0.2

4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

69

135

158

features in common

69

features in common

Freshservice user ratings

Functionality

(508)

Top features

Survey/Poll Management
5.0
Live Chat
5.0
License Management
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$29/month

Value for money

4.4

0.1

4.5

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.

MS

Max S.

I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.

JP

Jacob P.

Categories in common

Features

Total

92

106

158

features in common

92

features in common

TeamSupport user ratings

Functionality

(819)

Top features

Customer Database
5.0
Support Ticket Tracking
5.0
Reporting & Statistics
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$49/month

Value for money

4.4

0.1

4.5

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.

LA

Linda A.

It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.

AH

Atlee H.

Categories in common

Features

Total

62

107

158

features in common

62

features in common

SysAid user ratings

Functionality

(385)

Top features

Prioritization
5.0
Service Reporting
5.0
Dashboard
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Value for money

4.5

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.

BS

Bob S.

Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.

CN

Coy N.

Categories in common

Features

Total

81

98

158

features in common

81

features in common

Froged user ratings

Functionality

4.6

(51)

Top features

Multi-Channel Communication
5.0
Knowledge Management
5.0
Customer Management
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

€79/month

Value for money

4.8

0.3

4.5

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

Timothy M.

Categories in common

Features

Total

120

201

158

features in common

120

features in common

Salesforce Service Cloud user ratings

Functionality

4.4

(644)

Top features

Help Desk Management
5.0
File Sharing
5.0
Call Scripting
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Value for money

4.1

0.4

4.5

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

55

67

158

features in common

55

features in common

LiveChat user ratings

Functionality

(1.4K)

Top features

Real-Time Chat
5.0
Support Ticket Tracking
5.0
Feedback Management
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$24/month

Value for money

4.5

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Verified reviewer

Categories in common

Features

Total

52

54

158

features in common

52

features in common

Gorgias user ratings

Functionality

(102)

Top features

Third Party Integrations
5.0
Transfers/Routing
5.0
Tagging
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$60/month

Value for money

4.5

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Categories in common

Features

Total

60

74

158

features in common

60

features in common

Kayako user ratings

Functionality

3.9

(164)

Top features

Service Level Agreement (SLA) Management
5.0
Real-Time Chat
5.0
Interaction Tracking
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$30/month

Value for money

3.8

0.7

4.5

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Categories in common

Features

Total

92

136

158

features in common

92

features in common

Vivantio user ratings

Functionality

4.2

(167)

Top features

Remote Access/Control
5.0
IT Asset Management
5.0
Customizable Branding
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$42/month

Value for money

4.2

0.3

4.5

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Categories in common

Features

Total

72

82

158

features in common

72

features in common

Cayzu user ratings

Functionality

5.0

(31)

Unique features

Visual Analytics
N/A
Active Directory Integration
N/A
Incident Management
N/A

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$4/month

Value for money

4.9

0.4

4.5

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.

AC

Angie C.

Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.

PR

Pete R.

Categories in common

Features

Total

68

134

158

features in common

68

features in common

HaloITSM user ratings

Functionality

4.7

(31)

Top features

Service Level Agreement (SLA) Management
5.0
Third Party Integrations
5.0
Support Ticket Management
5.0

Zoho Desk user ratings

Functionality

Top features

SSL Security
5.0
Workflow Configuration
5.0
Customer History
5.0

Pricing

Starting from

$49/month

Value for money

4.6

0.1

4.5

What users say about HaloITSM's value for money