App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Zoho Desk Logo
Zoho Desk
4.5
(1.9K)

Write a review

Superior customer service. Lasting experiences.

visit website

(67)

Zoho Desk Alternatives & Competitors

Filter results

Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


HappyFox Help Desk logo

HappyFox Help Desk

4.6
(90)

Helpdesk, customer support software

Features

Total

HappyFox Help Desk logo
Zoho Desk logo

70

75

158

features in common

70

features in common

HappyFox Help Desk logo

HappyFox Help Desk user ratings

Functionality

4.3
(90)

Top features

  • Support Ticket Management

    5.0

  • Third Party Integrations

    5.0

  • Text Editing

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$39/month

Value for money

HappyFox Help Desk logo
4.5
Zoho Desk logo
4.5

What users say about HappyFox Help Desk's value for money

Ease of use, low cost, scalable packages, solid integrations, and some of the best support we've worked clearly describe Happy Fox.
The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.
Zendesk Suite logo

Zendesk Suite

4.4
(3.4K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
Zoho Desk logo

134

184

158

features in common

134

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.4K)

Top features

  • Real Time Data

    5.0

  • Customer Complaint Tracking

    5.0

  • Audit Trail

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$49/month

Value for money

Zendesk Suite logo
4.2

0.3

Zoho Desk logo
4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Freshdesk logo

Freshdesk

4.5
(2.8K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Zoho Desk logo

103

130

158

features in common

103

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(2.8K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Case Management

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.1

Zoho Desk logo
4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
HelpDesk logo

HelpDesk

4.6
(55)

Ticketing software for effortless customer support

Features

Total

HelpDesk logo
Zoho Desk logo

51

55

158

features in common

51

features in common

HelpDesk logo

HelpDesk user ratings

Functionality

4.3
(55)

Top features

  • Support Ticket Tracking

    5.0

  • Activity Tracking

    5.0

  • Workflow Management

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$29/month

Value for money

HelpDesk logo
4.4

0.1

Zoho Desk logo
4.5

What users say about HelpDesk's value for money

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.
I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.
InvGate Service Desk logo

InvGate Service Desk

4.7
(95)

IT service desk software

Features

Total

InvGate Service Desk logo
Zoho Desk logo

55

74

158

features in common

55

features in common

InvGate Service Desk logo

InvGate Service Desk user ratings

Functionality

4.5
(95)

Top features

  • Self Service Portal

    5.0

  • Service Level Agreement (SLA) Management

    5.0

  • Support Ticket Management

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Value for money

InvGate Service Desk logo
4.5
Zoho Desk logo
4.5

What users say about InvGate Service Desk's value for money

Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
4me logo

4me

4.7
(17)

Enterprise service management with SIAM support

Features

Total

4me logo
Zoho Desk logo

73

138

158

features in common

73

features in common

4me logo

4me user ratings

Functionality

4.5
(17)

Top features

  • Alerts/Notifications

    5.0

  • Workflow Configuration

    5.0

  • Task Scheduling

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$5/month

Value for money

4me logo
5.0

0.5

Zoho Desk logo
4.5

What users say about 4me's value for money

This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute.
We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists.

Categories in common

Vision Helpdesk logo

Vision Helpdesk

4.7
(32)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

Vision Helpdesk logo
Zoho Desk logo

73

99

158

features in common

73

features in common

Vision Helpdesk logo

Vision Helpdesk user ratings

Functionality

4.6
(32)

Top features

  • Email Management

    5.0

  • Real-time Consumer-facing Chat

    5.0

  • Mobile Access

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$15/month

Value for money

Vision Helpdesk logo
4.5
Zoho Desk logo
4.5

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.
The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.
LiveAgent logo

LiveAgent

4.7
(1.2K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Zoho Desk logo

129

174

158

features in common

129

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.2K)

Top features

  • Inbox Management

    5.0

  • Chat/Messaging

    5.0

  • Computer Telephony Integration

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.2

Zoho Desk logo
4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Freshservice logo

Freshservice

4.5
(508)

A complete IT service management (ITSM) tool for business

Features

Total

Freshservice logo
Zoho Desk logo

69

135

158

features in common

69

features in common

Freshservice logo

Freshservice user ratings

Functionality

4.3
(508)

Top features

  • Survey/Poll Management

    5.0

  • Live Chat

    5.0

  • License Management

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$29/month

Value for money

Freshservice logo
4.4

0.1

Zoho Desk logo
4.5

What users say about Freshservice's value for money

I love the private note feature as well, we can suggest solutions to specialists working on solving an issue before it is escalated. Something else I liked about FS is their asset management utility.
I placed 2 trouble tickets and I had my account suspended because I apparently was harassing them.
TeamSupport logo

TeamSupport

4.5
(819)

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
Zoho Desk logo

92

106

158

features in common

92

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(819)

Top features

  • Customer Database

    5.0

  • Support Ticket Tracking

    5.0

  • Reporting & Statistics

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.1

Zoho Desk logo
4.5

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
SysAid logo

SysAid

4.5
(385)

Automate IT tasks and workflows with SysAid's ITSM solution

Features

Total

SysAid logo
Zoho Desk logo

62

107

158

features in common

62

features in common

SysAid logo

SysAid user ratings

Functionality

4.5
(385)

Top features

  • Prioritization

    5.0

  • Service Reporting

    5.0

  • Dashboard

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Value for money

SysAid logo
4.5
Zoho Desk logo
4.5

What users say about SysAid's value for money

We've been provided prompt, friendly, and accurate help from both the sales and tech support teams at SysAid over the years. They are always eager to help in any way possible.
Their professional support has always been receptive and their ability to present solution for complex business processes has always been impressive.
Froged logo

Froged

4.7
(51)

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
Zoho Desk logo

81

98

158

features in common

81

features in common

Froged logo

Froged user ratings

Functionality

4.6
(51)

Top features

  • Multi-Channel Communication

    5.0

  • Knowledge Management

    5.0

  • Customer Management

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

79/month

Value for money

Froged logo
4.8

0.3

Zoho Desk logo
4.5

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.
I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.
Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(644)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
Zoho Desk logo

120

201

158

features in common

120

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(644)

Top features

  • Help Desk Management

    5.0

  • File Sharing

    5.0

  • Call Scripting

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Value for money

Salesforce Service Cloud logo
4.1

0.4

Zoho Desk logo
4.5

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
LiveChat logo

LiveChat

4.7
(1.4K)

Customer service software that boosts online sales.

Features

Total

LiveChat logo
Zoho Desk logo

55

67

158

features in common

55

features in common

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.4K)

Top features

  • Real-Time Chat

    5.0

  • Support Ticket Tracking

    5.0

  • Feedback Management

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$24/month

Value for money

LiveChat logo
4.5
Zoho Desk logo
4.5

What users say about LiveChat's value for money

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Gorgias logo

Gorgias

4.7
(102)

Help desk and customer service solution

Features

Total

Gorgias logo
Zoho Desk logo

52

54

158

features in common

52

features in common

Gorgias logo

Gorgias user ratings

Functionality

4.5
(102)

Top features

  • Third Party Integrations

    5.0

  • Transfers/Routing

    5.0

  • Tagging

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$60/month

Value for money

Gorgias logo
4.5
Zoho Desk logo
4.5

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.
Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.
Kayako logo

Kayako

4.0
(164)

Unified customer service platform

Features

Total

Kayako logo
Zoho Desk logo

60

74

158

features in common

60

features in common

Kayako logo

Kayako user ratings

Functionality

3.9
(164)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Real-Time Chat

    5.0

  • Interaction Tracking

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$30/month

Value for money

Kayako logo
3.8

0.7

Zoho Desk logo
4.5

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
Vivantio logo

Vivantio

4.3
(167)

Flexible Software. Focused Service.

Features

Total

Vivantio logo
Zoho Desk logo

92

136

158

features in common

92

features in common

Vivantio logo

Vivantio user ratings

Functionality

4.2
(167)

Top features

  • Remote Access/Control

    5.0

  • IT Asset Management

    5.0

  • Customizable Branding

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$42/month

Value for money

Vivantio logo
4.2

0.3

Zoho Desk logo
4.5

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.
We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.
Cayzu logo

Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

Features

Total

Cayzu logo
Zoho Desk logo

72

82

158

features in common

72

features in common

Cayzu logo

Cayzu user ratings

Functionality

5.0
(31)

Unique features

  • Visual Analytics

    N/A

  • Active Directory Integration

    N/A

  • Incident Management

    N/A

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$4/month

Value for money

Cayzu logo
4.9

0.4

Zoho Desk logo
4.5

What users say about Cayzu's value for money

I love the level of customization for each agents, and creating forms would better manage, and direct each issue to the appropriate department for great support.
Cayzu is the clear winner for us. Easy to use, flexible, great for agents and great for management.
HaloITSM logo

HaloITSM

4.7
(31)

ITSM solution for managing incidents & assets

Features

Total

HaloITSM logo
Zoho Desk logo

68

134

158

features in common

68

features in common

HaloITSM logo

HaloITSM user ratings

Functionality

4.7
(31)

Top features

  • Service Level Agreement (SLA) Management

    5.0

  • Third Party Integrations

    5.0

  • Support Ticket Management

    5.0

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(1.9K)

Top features

  • SSL Security

    5.0

  • Workflow Configuration

    5.0

  • Customer History

    5.0

Pricing

Starting from

$49/month

Value for money

HaloITSM logo
4.6

0.1

Zoho Desk logo
4.5

What users say about HaloITSM's value for money

I love how easy things are to customize. Things like adding an action button, a new ticket type, or a workflow are super easy.
Having worked in IT for many years NetHelpdesk is by far the best Service Management tool I have worked with and the support team are always happy to help and quick to respond to any queries.

Categories in common

Intercom logo

Intercom

4.5
(904)

Making internet business personal

Features

Total

Intercom logo
Zoho Desk logo

99

181

158

features in common

99

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(904)

Top features