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Features
SMS Messaging(10)
Customer Database(9)
API(20)
Text to Speech(12)
Workflow Management(11)
Access Controls/Permissions(15)
Activity Dashboard(18)
Activity Tracking(17)
Agent Interface(11)
Alerts/Escalation(13)
Alerts/Notifications(20)
Appointment Management(5)
Archiving & Retention(13)
Auto-Dialer(11)
Auto-Responders(5)
Automated Routing(16)
Automatic Call Distribution(15)
Automatic Outbound Dialer(4)
Blended Call Center(13)
Call Center Management(21)
Call Conferencing(6)
Call Disposition(7)
Call List Management(7)
Call Logging(18)
Call Monitoring(19)
Call Queues(9)
Call Recording(18)
Call Reporting(14)
Call Routing(15)
Call Screening(5)
Call Scripting(11)
Call Tagging(7)
Call Tracking(9)
Call Tracking Metrics(5)
Call Transfer(14)
Callback Scheduling(8)
Caller ID(15)
Campaign Management(12)
Chat/Messaging(8)
Collaboration Tools(15)
Communication Management(10)
Compliance Management(4)
Computer Telephony Integration(19)
Conferencing(5)
Contact Database(11)
Contact Management(12)
CRM(17)
Customer Experience Management(11)
Customer History(10)
Customer Segmentation(4)
Customizable Branding(5)
Customizable Fields(7)
Customizable Forms(6)
Customizable Reports(13)
Customizable Templates(8)
Dashboard(5)
Data Import/Export(13)
Document Storage(5)
Drag & Drop(6)
Email Management(5)
Email Templates(4)
Employee Directory(5)
Employee Scheduling(4)
Event Triggered Actions(9)
Feedback Management(9)
File Sharing(7)
File Transfer(8)
Inbound Call Center(17)
Integrations Management(6)
Interaction Tracking(17)
IVR/Voice Recognition(15)
Knowledge Base Management(9)
Lead Management(8)
List Management(5)
Live Chat(10)
Manual Dialer(17)
Mobile Access(12)
Monitoring(14)
Multi-Channel Communication(16)
Multi-Language(7)
Multiple Scripts(5)
Multiple User Accounts(9)
On-Demand Recording(12)
Online Voice Transmission(7)
Outbound Call Center(18)
PBX(8)
Performance Management(10)
Performance Metrics(13)
Phone Key Input(10)
Power Dialer(5)
Predictive Dialer(6)
Prioritization(6)
Progressive Dialer(7)
Quality Management(11)
Queue Management(17)
Real Time Analytics(16)
Real Time Data(15)
Real Time Monitoring(14)
Real Time Notifications(13)
Real Time Reporting(16)
Real Time Updates(11)
Recording(8)
Remote Access/Control(7)
Reporting & Statistics(19)
Reporting/Analytics(23)
Role-Based Permissions(10)
Search/Filter(8)
Self Service Portal(7)
Single Sign On(6)
SIP Trunking(9)
Social Media Integration(6)
Survey/Poll Management(10)
Surveys & Feedback(9)
Tagging(11)
Task Management(6)
Template Management(5)
Third Party Integrations(22)
Unified Communications(6)
Video Conferencing(7)
Virtual Call Center(6)
Voice Customization(11)
Voice Mail(13)
Voicemail Transcription(8)
VoIP(12)
VoIP Connection(14)
Integrated with
Intercom
Salesforce Sales Cloud(17)
WordPress(5)
Shopify(9)
Jira(4)
3CX(2)
ActiveCampaign(10)
Adobe Commerce(4)
Agile CRM(6)
Aircall(5)
Amazon Connect(3)
APIANT(1)
Asana(3)
Asterisk(1)
AVOXI(3)
BigCommerce(6)
Bitium(1)
Bitrix24(2)
Box(1)
Bullhorn ATS & CRM(3)
Campaign Monitor(2)
Capsule(3)
Capturi(1)
Chattermill(1)
Cognito Forms(1)
Constant Contact(2)
Customer Thermometer(3)
Cyclr(5)
Cyfe(1)
daisee(2)
Domo(2)
Dropbox Business(2)
Drupal(3)
EngageBay CRM(4)
EvaluAgent(3)
ExecVision(2)
Five9(3)
Forethought(2)
Freshdesk(13)
Freshsales(7)
Freshworks Customer Service Suite(2)
Front(6)
Geckoboard(2)
Genesys Cloud CX(2)
Gmail(4)
Gong.io(4)
Google Ads(2)
Google Analytics 360(5)
Google Calendar(3)
Google Contacts(5)
Google Data Studio(1)
Google Drive(2)
Google Forms(4)
Google Sheets(3)
Google Workspace(4)
Help Scout(8)
Highrise(4)
HubSpot CRM(13)
HubSpot Marketing Hub(3)
HubSpot Service Hub(3)
Insightly(4)
Instagram(3)
Keap(6)
Klaus(4)
Klaviyo(2)
Klipfolio(2)
Kommo(5)
Kustomer(11)
Kylas Sales CRM(1)
Lead Gen & CRM (formerly SharpSpring)(4)
LeadMaster(2)
LeadSquared(1)
LiveAgent(3)
LiveChat(4)
MaestroQA(3)
Mailchimp(7)
Make(3)
Medallia Agent Connect(2)
Meta for Business(5)
Microsoft Azure(2)
Microsoft Excel(1)
Microsoft Outlook(3)
Microsoft Teams(4)
monday.com(4)
NICE CXone(1)
Nicereply(6)
Nimble(4)
noCRM.io(3)
Observe.AI(3)
Operations Hub(2)
Outreach(4)
Pipedrive(14)
Plantt(2)
Playvox(3)
Plecto(4)
Podio(2)
PrestaShop(3)
QuickBooks Online Advanced(1)
RingCentral Contact Center(3)
Rippling(3)
RudderStack(3)
Salesforce Platform(1)
Salesforce Service Cloud(4)
Salesmate(3)
Segment(3)
ServiceNow(1)
ServiceNow Customer Service Management(1)
Shelf(2)
Simplesat(3)
Slack(18)
Stripe(2)
SugarCRM(6)
Talkdesk(7)
Textline(3)
Toky(3)
Tray.io(3)
Trello(4)
Twilio(7)
Twitter/X(3)
Unbounce(2)
Vtiger CRM(3)
WhatsApp(3)
WooCommerce(2)
Workato(2)
Zapier(16)
Zendesk Sell(6)
Zendesk Suite(17)
Zluri(4)
Zoho CRM(12)
Zoho Desk(3)
Zoho Flow(5)
Pricing model
Free(4)
Open Source(1)
Free Trial(17)
One Time License(0)
Subscription(22)
Devices supported
Mac(15)
iPad(14)
Android(15)
Linux(9)
Web-based(23)
iPhone(15)
Windows(16)
Organization types
Small Business(23)
Non Profit(17)
Large Enterprises(22)
Public Administrations(13)
Freelancers(8)
Mid Size Business(23)
User rating
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Service-first CRM company that builds support & sales tools
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Support team scheduling, made simple.
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AI, but better
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Great customer service starts with better help desk software
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Superior customer service. Lasting experiences.
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The world's leading cloud-based contact center software.
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306
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Cloud Based phone system for sales, support & growing teams
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202
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100% cloud phone for startups and SMEs
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25
Phone system for support and sales teams
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175
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15
Cloud-based call center software for sales and support teams
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76
Quality Assurance Software for customer service teams.
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51
17
API Based cloud contact center software with CRM Integration
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Build interactive decision trees that guide your teams.
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43
Hosted business phone system and call center solution
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27
9
Virtual phone system for business sales and customer support
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24
16
All-in-One Quality Management Platform for Contact Centers
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28
All-in-one Cloud Phone System for SMBs
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The engine of growth. An all in one solution for user data.
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Customer feedback, coaching, and QA for customer support.
Read more about Medallia Agent Connect
13
Quality assurance solution for customer service and sales
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Outbound sales campaign & calling platform
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Phone platform for G Suite and Slack
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Improve phone support for your customers and your agents
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