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Surfboard
Support team scheduling, made simple.
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Surfboard Pricing, Features, Reviews and Alternatives
Surfboard FAQs
Surfboard has the following pricing plans:
Pricing model: Subscription
These products have better value for money
Q. Who are the typical users of Surfboard?
Surfboard has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does Surfboard support?
Surfboard supports the following languages:
English
Q. Does Surfboard offer an API?
No, Surfboard does not have an API available.
Q. What other apps does Surfboard integrate with?
Surfboard integrates with the following applications:
Microsoft Outlook, Aircall, Personio, CharlieHR, Oyster, Payfit, BambooHR, Slack, Workday HCM, Twilio Flex, Google Calendar, Kustomer, Dixa, Intercom
Q. What level of support does Surfboard offer?
Surfboard offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base
Surfboard product overview
What is Surfboard?
Surfboard is the first collaborative scheduling platform for customer support, allowing teams to set shift patterns based on forecasted demand, schedule an agent's individual activities (live chat, email, calls), and notify the team of any shift changes throughout the day.
Key benefits of using Surfboard
Customisable shift planning
Collaborative employee scheduling
Connections & Integrations
Messaging & notifications
Typical customers
Platforms supported
Support options
Training options
Not sure about Surfboard? Compare it with a popular alternative
Starting from
No pricing info
Starting from
149
Per month
Flat Rate
Surfboard pricing information
Value for money
4.8
/5
9
Starting from
No pricing info
Pricing options
Value for money contenders
Surfboard features
Functionality
4.0
/5
9
Total features
66
8 categories
Most valued features by users
Functionality contenders
Surfboard users reviews
Overall Rating
4.6
/5
9
Positive reviews
100
%
Overall rating contenders
Shannon L.
Financial Services, 11-50 employees
Used daily for less than 6 months
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Great product, great onboarding, amazing support and a real time saver!
Surfboard is just aesthetically pleasing, my team love the look, and I love the look. It makes identifying your Activities much easier when we can colour-coordinate them. The onboarding experience was smooth and fun, [sensitive content hidden] and the team made sure to tick every box and dot every i to make sure we were running smoothly and anything not going so well was resolved quickly.I love that it does most of the heavy lifting, meaning I can concentrate more on other tasks than having to monotonously schedule each day out, it gives me a lot of time back.
The only feature I have run into issues with is the "rescheduling" feature only allows for a full week to be rescheduled instead of 1 day or one person in the team. Although I understand why this is the case, to make sure that all areas of the Q are covered and shared fairly, I think for smaller teams we need more flexibility to change one person's shift without disrupting a full team's rota. I know a new feature may be in the works for this already, just showing again Surfboard attention to client needs.
caitlin m.
Retail, 51-200 employees
Used daily for 1-2 years
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The team are very available and helpful, there is a lot on the roadmap and the product it always evolving in many ways to our needs. We've been really valued by the team and feedback has been taken onboard. Its been a gamechanger for our team in terms of our daily workflow and intraday management.
The product is easy to view and understand by our team and new features and improvements are constantly being made,
It still needs some work on the rescheduling function (in the works) to make real time changes more easily. Would be useful to be able to allign with budgeting for the forecasting area.
Florie W.
Retail, 201-500 employees
Used daily for less than 6 months
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Surfboard has helped us bring a clearer vision of the team and also activity needs. It has changed the way we spread the team across different channels (phones, chats, emails, etc) and give much more structure to the day.
It's visually pleasing and the view of the day is clear. The support team is great and super reactive - they always take our feedback in consideration and work on quick fixes. I've seen so much improvement already since the day when we first used Surfboard to now, so I'm confident it will keep on improving.
it's quite tricky to get the algorithm to work exactly as we would love to. Often we see days where activities are not shared evenly between the team, some other activities are missing, etc.It still requires a lot of manual adjustments before we can solely follow the schedule. This is why I would be a bit hesitant to recommend it as it is now, as it is still quite time consuming to get the schedule accurate each day.
Phoenix T.
Consumer Goods, 51-200 employees
Used daily for less than 6 months
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Overall I've enjoyed this experience, it's saved managers hours each week and there is a marked improvement in team performance. Over time the tool has learned our habits and requires fewer manual edits over time.
The automation of tasking based on prior inbound tickets is a lifesaver. It takes the guesswork out of scheduling peoples' weeks and ensures they're where they need to be for our customers. Slack integration is also amazing, making sure the team are where they need to be and switching tasks on-time.
Having to create a calendar and invite a Surfboard email account to track holiday and OOO was a bit clunky but it's become easier over time as updates roll out regularly.
Gabriela D.
Retail, 5,001-10,000 employees
Used daily for 6-12 months
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Usando Surfboard he experimentado una notable mejora en la gestión de los centros de atención telefónica. La plataforma ha facilitado el seguimiento de las actividades y me ha permitido tener una visión clara de todas las interacciones con los clientes.
Ayuda a mejorar la eficiencia, la comunicación y la calidad del servicio al cliente.
Es posible que algunas funcionalidades o características de Surfboard no se ajusten completamente a sus requisitos, lo que podría requerir adaptaciones o complementos adicionales
Showing original review in Spanish. See translation
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