This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

Stella Connect

Customer feedback, coaching, and QA for customer support.

see alternatives

Stella Connect Pricing, Features, Reviews and Alternatives

Stella Connect product overview

What is Stella Connect?

Stella Connect by Medallia is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.

Key benefits of using Stella Connect

Capture more of the metrics that matter and empower agents to deliver exceptional experiences with Stella Connect's real-time customer feedback.

Compare QA and CSAT with a click of a button and track performance across individual agents and teams utilizing Stella Connect's all-in-one performance management platform.

Use Stella Connect to track CSAT, QA & 1:1 coaching under one roof and gain insights you can act on to increase customer satisfaction.

Stella Connect helps support teams tie customer feedback and QA together, filling in the gaps for better visibility into agent performance.

Track performance across individual agents and teams, and capture data and insights you can act on with Stella Connect.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Email/Help Desk
FAQs/Forum
Phone Support

Training options

Live Online
In Person
Documentation
Webinars
Videos

Stella Connect pricing information

Value for money

4.3

/5

5

Starting from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Stella Connect features

Functionality

5.0

/5

5
Total Features33 4 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Alerts / Escalation
Live Chat
Reporting & Statistics
Surveys & Feedback
Survey/Poll Management

Functionality contenders

Zoho Desk
Functionality
#1
Zendesk
Functionality
#2
LiveAgent
Functionality
#3
Stella Connect
Functionality
#4

Stella Connect users reviews

Overall rating

5.0

/5

5

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.4/10
Rating distribution

5

4

3

2

1

5

0

0

0

0

Overall rating contenders

Zendesk
Overall rating
#1
Zoho Desk
Overall rating
#2
LiveAgent
Overall rating
#3
Stella Connect
Overall rating
#4
Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Helpful site to receive ratings at work.

Reviewed 2 years ago

Stella Connect has been a good experience overall, it is helpful fi you have a competitive nature and like to self compete with your coworkers.

Pros

I like how Stella Connect shows you your review score, how many people have reviewed you and now ha a streamlined view of all your ratings organized by 5 stars, 4 stars, 3 stars, 2 stars and 1 star. This is helpful in seeing how many of each the you have received. It also allows you to see what specific ares you can improve on as well as see reviews that customers have left for you. There is also a leaderboard, where you can see who has the best score out of all of your co-workers. I also really like the strawberry icon that appears when you have new reviews.

Cons

You can see what reviews customers leave for you and they may or may not be negative, this can lead to a desire to check them often and focus on them. The software is great, sometimes customer options aren't great when it pertains to you doing your job.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Gold Standard for CSAT

Reviewed 13 days ago

We had a better response rate from 11% to greater than 45%. This is important for us to capture feedback and see how our contact center is doing in terms of CSAT. The deployment to day-to-day usage has been great and this doesn’t require a specific team to maintain.

Pros

We had a much better CSAT survey response rate (>45%). It is lightweight, easy to set up, and most importantly, humanizes the interaction between the agent and the customer. We love how easy it is for the customer to rate and reward an agent.

Cons

I couldn’t think of any. It’s feature set is everything we need to complement our CSAT performance. Perhaps if Stella can produce an expanded feature where we can send surveys and measure our NPS, we’ll be a customer for that feature too.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Useful Tool for Customer Satisfaction Surveys

Reviewed 3 months ago

I use this multiple times per day. Provides customer feedback in a simple, straightforward way.

Pros

Extremely easy to use and navigate. Very clear to understand star ratings, syncs perfectly to the ticketing software

Cons

I think all aspects of Stella Connect work great!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Great product for deeper CSAT and QA insights

Reviewed a year ago

Overall, the experience was quite positive. The Stella team is fantastic and was very helpful throughout the process. They want to be a partner to the business and it shows

Pros

Measuring CSAT is a critical part to our Customer Support team and Stella is more engaging than other vendors on the market. They also rolled out a QA suite so we can have our QA and CSAT in one place.

Cons

The QA functionality is very limited compared to other QA platforms but it does the job and more features are on the roadmap

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

The best CSAT and experience gauging tool hands down.

Reviewed a year ago

The overall experience with Stella Connect has been top-notch. highly recommended.

Pros

Stella Connect is one of if not the best CSAT tool on the market. Not only is the tool amazing but the team and Stella are amazing.

Cons

Nothing, there is nothing I dislike about this software. They continue to add new features and are consistently reaching out asking what they can do to support our teams.

Stella Connect FAQs and common questions

Stella Connect has the following pricing plans:
Pricing model: Subscription


Stella Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Stella Connect supports the following languages:
English


Yes, Stella Connect has an API available for use.


Stella Connect integrates with the following applications:
Talkdesk, Zapier, Genesys Cloud, Freshworks CRM, Salesforce Sales Cloud, Domo, Slack, Gladly, Gorgias, Kustomer, Helpshift, Ada, Dixa, Google Sheets, Intercom, Zendesk


Stella Connect offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Phone Support

Related categories