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Medallia Agent Connect Logo

Customer feedback, coaching, and QA for customer support.

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Medallia Agent Connect - 2025 Pricing, Features, Reviews & Alternatives

What is Medallia Agent Connect?

Medallia Agent Connect (formerly known as Stella Connect) is designed to help customer service teams manage customer feedback, coaching, and quality assurance processes on a unified platform. It enables managers to gain visibility into agent performance, create automated workflows, and reward agents based on customer feedback.

It offers a variety of features, including communication management, collaboration, employee engagement, analytics, survey management, and more. Managers can view and compare the performance of agents through the built-in employee leaderboard. Organizations can utilize Medallia Agent Connect to calculate customer satisfaction (CSAT) scores and generate reports based on various metrics such as first contact resolution (FCR), customer effort score (CES), or transactional NPS.

Medallia Agent Connect provides an API and Zapier integration, which lets businesses connect the system with several third-party platforms such as Slack, Talkdesk, Salesforce, Zendesk, Google Sheets, Helpshift, Intercom, Kustomer, and more. Marketing teams can also use the application to promote new products, run referral campaigns, and provide special offers to customers.

Benefits of using Medallia Agent Connect

Capture more of the metrics that matter and empower agents to deliver exceptional experiences with Stella Connect's real-time customer feedback.

Compare QA and CSAT with a click of a button and track performance across individual agents and teams utilizing Medallia Agent Connect's all-in-one performance management platform.

Use Medallia Agent Connect to track CSAT, QA & 1:1 coaching under one roof and gain insights you can act on to increase customer satisfaction.

Medallia Agent Connect helps support teams tie customer feedback and QA together, filling in the gaps for better visibility into agent performance.

Track performance across individual agents and teams, and capture data and insights you can act on with Medallia Agent Connect.

Starting from

39

Per month

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Medallia Agent Connect's key features

Most critical features, based on insights from Medallia Agent Connect users:

Feedback Management
Reporting/Analytics
Customer Experience Management
Negative Feedback Management
Surveys & Feedback
Performance Metrics

All Medallia Agent Connect features

Features rating:

Agent Interface
Call Center Management
Third-Party Integrations
Complaint Monitoring
Survey/Poll Management
Dashboard
Employee Coaching Tools
Quality Management
Performance Management
Process/Workflow Automation
Workflow Management
Video Conferencing
Social Media Integration
Search/Filter
Reporting & Statistics
Live Chat
Interaction Tracking
Engagement Tracking
Employee Reward Programs
Customer Database
Collaboration Tools
API
Alerts/Escalation

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Medallia Agent Connect pricing

Value for money rating:

Starting from

39

Per month

Flat Rate

Pricing details
Subscription
Free trial
Free plan
Pricing range

Medallia Agent Connect integrations (22)

Integrations rated by users

We looked through 18 user reviews, to identify which products are mentioned as Medallia Agent Connect integrations, and what is the users perception.

Gladly logo
Gladly

Integration rating: 5.0 (3)

The Stella Connect results are based on the experience of our customer's contact center, which is Glad.

Perfect couple! The apps work out together so well You shouldn't be using any other.

MS

Marisol Shaw

Customer Service Agent

1/2

Integration rating: 4.0 (1)

Stella Connect pulls customer email addresses from Salesforce to reach them with an email survey after a call or email has been completed with that customer.

JM

Justin McGee

Project Implementation Specialist

Freshdesk logo
Freshdesk

Integration rating: 5.0 (1)

Medallia Agent Connect support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Live Online
Webinars
In Person
Documentation
Videos

Medallia Agent Connect reviews

Overall rating

4.9

/5

18

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.39/10
Rating distribution

5

4

3

2

1

16

2

0

0

0

Pros
Stella's reward setup also allows us to make the process fun for our agents, who we see actively reviewing their feedback on a daily basis and tracking their reward progress.
It is lightweight, easy to set up, and most importantly, humanizes the interaction between the agent and the customer. We love how easy it is for the customer to rate and reward an agent.
The Stella team is fantastic and was very helpful throughout the process. They want to be a partner to the business and it shows.
Cons
Often the customer chooses to leave a bad score for the associate when their real gripe is with the company or situation.
Sometimes it is a littlebit confusing on the menú part as it have the same colors so I'll Say UI design may improve a little bit more.
What I didn't like about it is there are some rare moments that it is not working.

Medallia Agent Connect FAQs

Q. What type of pricing plans does Medallia Agent Connect offer?

Medallia Agent Connect has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription

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Q. Who are the typical users of Medallia Agent Connect?

Medallia Agent Connect has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Medallia Agent Connect support?

Medallia Agent Connect supports the following languages:
English


Q. Does Medallia Agent Connect offer an API?

Yes, Medallia Agent Connect has an API available for use.


Q. What other apps does Medallia Agent Connect integrate with?

Medallia Agent Connect integrates with the following applications:
Talkdesk, Zapier, Genesys Cloud CX, Freshsales, Salesforce Sales Cloud, Domo, Slack, Gladly, Gorgias, Kustomer, Helpshift, Ada, Dixa, Google Sheets, Intercom, Zendesk Suite


Q. What level of support does Medallia Agent Connect offer?

Medallia Agent Connect offers the following support options:
Chat, FAQs/Forum, Email/Help Desk, Phone Support

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