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Engagely

World's Leading Conversational Customer Engagement Platform

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Engagely Pricing, Features, Reviews and Alternatives

Engagely product overview

What is Engagely?

engagely.ai is an award-winning Customer Engagement Automation platform recognized by the Economic Times as the best tech brand in cognitive decision making forte. The robust Conversational AI platform is a smart combination of AI and Human Intelligence that helps businesses create consistent & personalized experiences across Chat, Voice, Email, & WhatsApp to drive superior Customer Engagement.

Key benefits of using Engagely

* Better Lead Generation-
engagely.ai’s Conversational AI Bots help businesses segregate leads from contacts by identifying and qualifying their intent using conversations and assigning them to the sales team instantly with its CRM integration. It lets businesses engage potential customers proactively, answer FAQs effectively, and recommend products to increase conversions dramatically.

* Improved Revenue
engagely.ai helps increase online sales & revenue by providing personalized customer experiences to help customers find the exact product they need. Leveraging engagely‘s powerful ML-powered recommendation engine can help seamlessly upsell and cross-sell to the customers. Thus improving the revenue drastically.

* Reduced Operational Cost
engagely.ai‘s ML engine enables it to train itself on the go, thereby saving training time and cost significantly. engagely can work round the clock without human intervention for simple as well as complex queries and save contact center costs by implementing AI-enabled Voice and Chatbots.

* Better Productivity
engagely can save customer support agents' time by handling routine and repetitive queries so that the agents can focus on more crucial and complex issues. engagely's Chatbot works as the first runner and filter the FAQs and pass the baton to the human agent if and when required. Thus giving enough time to the agents to do more meaningful and high-quality work.

* Improved NPS & CSAT
engagely lets businesses transform the customer engagement and experience with rich media messages, customized greetings, video, maps and other forms of multimedia messages. It helps respond to the customers in seconds, with high accuracy. All of this leads to better customer satisfaction, thus improving brand’s NPS and CSAT.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Knowledge Base
FAQs/Forum
Phone Support
24/7 (Live rep)
Chat

Training options

In Person
Live Online
Webinars
Documentation
Videos

Engagely features

Functionality

No reviews

Total Features42 5 categories

Most valued features by users

API
Reporting/Analytics
Third Party Integrations
Activity Dashboard
Multi-Language
Data Import/Export
Natural Language Processing
Real Time Data

Functionality contenders

Engagely users reviews

Overall rating

No reviews

Positive reviews

No info
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
Rating distribution

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4

3

2

1

0

0

0

0

0

Overall rating contenders

Engagely FAQs and common questions

Engagely has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Engagely supports the following languages:
Arabic, Basque, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian (Bokmal), Polish, Portuguese, Portuguese, Portuguese, Romanian, Russian, Serbian (Cyrillic), Serbian (Latin), Slovak, Slovenian, Spanish, Swedish, Thai


No, Engagely does not have an API available.


Engagely integrates with the following applications:
Diligent Messenger, Google Analytics, Telegram, Alexa Marketing Stack, WhatsApp, Twitter, Twilio


Engagely offers the following support options:
Email/Help Desk, Knowledge Base, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

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