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Top Rated Customer Service Software with Reporting statistics - Page 6

Last updated: October 2026

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354 software options

Inbenta logo

A Conversational AI Platform that Reduces Support Requests

Inbenta's Conversational AI Platform automates communications 24/7 and helps reduce incoming support requests providing up to a 90% self-service rate.

Its unique NLP technology powers 4 modules that help brands offer 360º conversational experiences across channels and boost agents performance.

Read more about Inbenta

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Remote eye logo

On-premise and cloud-based customer support solution

Remote eye is an on-premise and cloud-based customer support software that helps businesses facilitate internal collaboration, monitor downtime due to failure, and more on a unified platform

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CM.com Communications Platform logo

One platform to reach your audience via all mobile channels

Engage your customers on their favorite channels to enhance the customer experience. The Communications Platform of CM.com connects you to your audience through popular messaging channels via the Business Messaging API, SMS via the SMS Gateway, and voice calls via the Voice API or SIP Trunk.

Read more about CM.com Communications Platform

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Heymarket logo

Business text messaging for teams

Heymarket is customer service via text message for leading brands. It is intuitive enough for agents to learn in minutes, but powerful enough for manager to track performance. Using SMS for customer service will improve response times, agent productivity, and customer satisfaction.

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Innosoft Field Service Management logo

web-based field service management solution

INNOSOFT Field Service Management is a web-based solution that modernizes the organization of a field service. Manage service processes through modern web interfaces, from customer inquiries to scheduling the appropriate field service technician, mobile device feedback, and post-service processing.

Read more about Innosoft Field Service Management

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CustomerSure logo

Using the VoC to drive actions that matter most.

CustomerSure helps CX teams build top VoC programs to boost satisfaction, enhance reputation, and secure high retention rates.

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ViaDialog logo

Cloud CCaaS platform for omnichannel customer service

Cloud-based CCaaS platform unifying voice, chat, email, SMS, and video with AI automation for omnichannel contact centers.

Read more about ViaDialog

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Quiq logo

Cloud-based agentic AI platform for enterprise CX

Quiq is a cloud-based enterprise agentic AI platform for CX, offering AI Agents, AI Assistants, Voice AI, and a unified Digital.

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Call Center Studio logo

Pay-as-you-go • Scalable • AI Powered • Better CX

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

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Verloop logo

Conversational AI Platform for Automated Customer Support

Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Deploy our bot on your website, app, Facebook page, and WhatsApp number.

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Social Intents logo

Live chat software for Microsoft Teams, Slack, and ChatGPT.

Talking to your website visitors should be easy. Chat with them right from the tools you already use: Microsoft Teams, Slack, Google Chat, Zoom, and ChatGPT.

Enable an AI chatbot trained on your own content with 1 click. Escalate AI chats to humans as needed to reduce support cost.

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Ochatbot logo

AI Chatbot for Ecommerce & Support. No Hallucinations, Free

Ochatbot, designed for ecommerce and support, provides proprietary scripted intent-based AI and generative AI, hallucination-free. Easy to install, For all website platforms, Free version available.

Read more about Ochatbot

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Clockwork IT logo

AI-first field service management, done properly.

TotalCtrl by Clockwork IT is field service management software with AI built in. Native assistant Jerrold helps teams schedule jobs, optimise routes, track assets and vehicles, and cut daily admin. Built for field service businesses with 10+ engineers across a wide range of sectors.

Read more about Clockwork IT

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SemanticForce logo

eCommerce intelligence and customer service platform.

SemanticForce is a media intelligence and customer service platform equipping users with deep semantic and visual analysis. It enables businesses to perform deep listening, advanced analytics and offers them a helpdesk platform. The tool provides a 360 market view that covers news, social media, reviews, pricing, ads, and threats intelligence within one ecosystem.

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Grasp logo

Customer Support Software for Live Chat, Email and Twitter

Grasp's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Boost your customer service with Grasp

Read more about Grasp

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OneHash Chat logo

World's 1st FaaS

OneChat is an all-in-one customer communication solution.

Read more about OneHash Chat

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Parrot CRM logo

CRM solution for sales assistants and marketers

Parrot CRM is a CRM solution that includes features suck as task management, customer database, sales pipeline, and advanced sales reporting. This platform creates conversational sales experiences to answer questions, personalize business proposals, and humanize the relationship with customers to differentiate a business from competitors.

Read more about Parrot CRM

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Bonder logo

Instant Support

Bonder is a web-based after-sales/customer support solution that helps your customers, partners and employees where it matters most: at the product.

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Softdial Contact Center logo

All blended omnichannel CCaaS cloud contact center platform

Softdial Contact Center (SCC) is a full-service, feature-rich CCaaS platform that works out of the box, built for simplicity of deployment to multiple separate tenants with seamless scalability.

Integrate, extend and enhance with value-added software and services, enabling increased margins.

Read more about Softdial Contact Center

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Sparrow logo

Unified agent desktop and productivity suite

Sparrow is a unified agent desktop and productivity suite that combines multiple customer experience tools, including ticketing, customer relationship management (CRM), surveys, sentiment analysis, and business intelligence in a single solution.

Read more about Sparrow

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Watermelon logo

Cloud-based AI customer service platform for all sizes

Watermelon is a cloud-based, EU-hosted AI customer service platform for building AI Agents that automate conversations across chat.

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ICR Evolution logo

Software for a real omnichannel experience.

Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media.

Read more about ICR Evolution

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Nosco logo

Turn every customer interaction into a powerful opportunity!

Unlock your CRM: manage calls, emails, WhatsApp, socials in one secure platform. Ideal for Customer Service, After Sales, E-commerce, and Back-office teams.

Read more about Nosco

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Loop Email logo

An all-in-one team inbox

Loop Email is an all-in-one team inbox, which simplifies and organizes incoming work communication into one inbox.

Read more about Loop Email

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Ticker logo

Communications Platform as a Service

Ommnichannel communications platform that integrate, automate and personalice contact with customers for WhatsApp, Messenger, Instagram and more. Companies can integrate Ticker with its technosystem through Ticker APIs and webservices.

Read more about Ticker

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