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List of Customer Service Software - Page 9

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361 software options

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Replyco logo

Replyco

4.8
(12)

Win? ?Back? ?50%? ?of? ?Time? ?Lost? ?Messaging? ?Customers?

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Replyco is the affordable eCommerce helpdesk platform that centralises all your customer messages into one intuitive inbox. Automate tasks, streamline your workflows and deliver exceptional customer support in a fraction of the time.

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CustomerGauge logo

CustomerGauge

4.8
(11)

Customer experience management platform for B2B companies

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CustomerGauge is a Software-as-a-Service (SaaS) platform that uses Net Promoter® to measure and report on customer feedback in real time. Because CustomerGauge already has all the pieces in place, a program can be up and running much faster than comparable in-house programs.

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ProProfs Survey Maker logo

ProProfs Survey Maker

4.8
(11)

Survey & Feedback Software to Collect Customer Insights

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ProProfs Survey Maker is a powerful survey tool which is used by educators, instructors, online marketers, and organizations to gather valuable customer feedback, market data, and much more. Create surveys easily, customize it based on your requirements or choose free our in built templates.

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Richpanel logo

Richpanel

5.0
(9)

Effortless Ecommerce Customer Support

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Customer Service platform purpose built for ecommerce teams. Richpanel consolidates customer orders, tracking details & website activities so your team has all the context to assist customers quickly, at scale.

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eBanqo logo

eBanqo

4.2
(21)

Customer engagement platform with automation

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eBanqo is a customer engagement platform that helps businesses extend their services and offer support on social and messaging channels. It offers automated answers to FAQs, multichannel live chat and automation of workflows that enable customers to onboard, complete purchases or resolve issues from their preferred messaging application.

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Dashly logo

Dashly

4.7
(12)

Marketing and customer conversation management platform

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Dashly platform helps SaaS companies improve communications with their customers. Convert website traffic through every step of the funnel and reactivate inactive users with live chat, bots, and targeted messages.

An unlimited number of seats for every plan.

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Answerbase logo

Answerbase

4.7
(11)

Meet your customers’ and company's information needs

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Save time and resources by eliminating duplicate inquiries. Utilize Answerbase’s self-help to effectively scale your support offerings.

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Infobip logo

Infobip

4.7
(11)

Omni-channel customer communication and engagement

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Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more.

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Mint Service Desk logo

Mint Service Desk

4.8
(10)

IT service desk and asset management solution

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Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.

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Paldesk  logo

Paldesk

4.8
(10)

Live chat & omni-channel helpdesk software

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Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard. A Paldesk widget can be embedded into the company website to provide online, instant support to clients.

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Helpshift logo

Helpshift

3.9
(28)

Digital customer service platform and ticketing system

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Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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Astrea Case Merge logo

Astrea Case Merge

4.1
(21)

Salesforce component, allows users to merge duplicate cases.

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When enabling ‘My Domain’ in the Salesforce Org this lighting component allows administrators to merge cases when using the following criteria: priority, origin, subject, contact and created date range. It’s simple and easy to use and supports point and click user interface. This component can merge a duplicate case within the parent case in addition to related communication such as email messages, files, comments and attachments.

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Inbenta logo

Inbenta

4.6
(11)

A Conversational AI Platform that Reduces Support Requests

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Inbenta's Conversational AI Platform automates communications 24/7 and helps reduce incoming support requests providing up to a 90% self-service rate.

Its unique NLP technology powers 4 modules that help brands offer 360º conversational experiences across channels and boost agents performance.

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Loop Email logo

Loop Email

4.6
(11)

An all-in-one team inbox

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Loop Email is an all-in-one team inbox, which simplifies and organizes incoming work communication into one inbox.

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Suptask logo

Suptask

4.7
(10)

Team ticketing for faster resolutions integrated in Slack

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Internal ticketing closely aligned with your teams. Work with your team-to-team tickets purely on Slack where your conversations are the tickets. Instant communication and collaboration reduces the overall resolution time on your customer cases.

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ngDesk logo

ngDesk

4.5
(12)

Ticket management for customer service and support teams

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ngDesk is a cloud-based customer service solution, which assists customer support teams with ticket management and query resolution. Key features include forms management, collaboration, chatbot creation, rule-based workflows, knowledge base management, and multi-channel communication.

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Certainly logo

Certainly

4.4
(13)

Certainly is a powerful Conversational AI Chatbot builder

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The Certainly Platform is easy to use and not require any coding; our bots are multi-lingual and multi-channel. The Platform allows any company, in any industry, to effortlessly build and launch a Conversational AI chatbot to deliver exceptional User Experiences.

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Netop Live Guide Chat logo

Netop Live Guide Chat

5.0
(7)

A secure live chat solution for customer service teams

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Live Guide is a live chat solution for customer service teams with features for audio & video chat, customer intelligence, remote assistance, & more

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YDEA logo

YDEA

4.4
(12)

Italian CRM tool to handle customer service operations

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An All-In-One Cloud Suite to provide maintenance services and manage contracts: - Tickets, Reports and sign from mobilee - Asset Management - Planning and Map to show ticket locations - Contracs: rent and pay-per-page printers and MFPs, prepaid scaled contract, recurring billing - Customer Portal

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Sparkcentral logo

Sparkcentral

4.2
(15)

Customer service platform for asynchronous messaging

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Sparkcentral offers a SaaS platform for digital customer service: listen, support and engage with your customers on channels they love. It's easy to use and integrates seamlessly with other external platforms or software. Trusted by clients such as Zappos, Netflix, Air Canada, Slack,...

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Verloop logo

Verloop

4.7
(9)

Conversational AI for Customer Support

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Verloop.io is a customer support automation platform that helps you provide exceptional support experiences to your customers across channels. Deploy our bot on your website, app, Facebook page, and WhatsApp number.

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BeInContact logo

BeInContact

4.3
(13)

Your Omnichannel Cloud Contact Center Solution

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BeInContact helps companies of various sectors and sizes increase the loyalty of their customers, improving their Customer Experience and speeding up Sales processes.

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ManageEngine SupportCenter Plus logo

ManageEngine SupportCenter Plus

4.3
(13)

Web based customer support

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SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self-service, contracts & SLA management, reporting & more

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Pypestream logo

Pypestream

4.8
(8)

Cloud-based messaging and conversational AI platform

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Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.

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INO CX logo

INO CX

4.5
(10)

Omnichannel contact center solution

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INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.

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