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Customer Service Software - Page 8
Last updated: January 2025
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514 software options
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A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.
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Korra is a semantic, direct-to-answer knowledge discovery platform. With an AI-powered search engine and direct-to-answer experience, Korra offers an SMB-friendly cloud-based SaaS solution. Companies benefit from reduced open ticket rates, faster resolution times, and data-driven content insights.
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Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.
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CloudBlue supports the entire business lifecycle, from lead generation to contract renewal. It is designed specifically for software and services businesses, automating business functions in a single platform available on the cloud. It includes integrated time tracking systems and automated billing
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Zendesk Talk offers advanced call transcriptions, redaction, and quality assurance capabilities to monitor and record calls.
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Botsify is a live chat solution that works 24/7. It enables businesses to delight their customers and improve their sales by engaging them in real-time, sending personalized messages, and assisting with bot assistance conveniently. Other than the normal email communication channels like Messenger, Website, Whatsapp, Instagram and email, Botsify also connects with Facebook Messenger and Skype to give you a complete holistic view of your customer communication.
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Grasp's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Boost your customer service with Grasp
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TRIFFT is a cloud provider that offers loyalty programs to retailers. The solution is focused on creating tailored club experiences, both online and in-store.
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VQ Online is a web-based quality assurance platform used to improve contact center agent and team performance. Great for 50-5000+ agents. Per user or flat rate pricing. Extremely cost-effective for growing centers with as little as 50 agents.
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Next4biz CSM is a comprehensive cloud-based customer service management software with an omnichannel approach. It offers customizable self-service knowledge base, live chat, automated workflows, and advanced reporting capabilities. It enables organizations to provide excellent customer experience.
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Serviceware Knowledge is a cloud knowledge management software designed to provide companies with the technology to search & locate knowledge quickly & easily.
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ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues.
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Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes.
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Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required.
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Mint Service Desk is a an IT service desk and asset management solution which aids small to large enterprises in monitoring, tracking and exchanging information about resources within the organization as well as with vendors.
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charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.
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HappyFox Chat live chat software for website helps business improve online conversions and their customer service experience
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4MDG is a master data management software designed to help medium and large companies unite robotic process automation, big data, and workflows to make data better.
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LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.
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Heyday is a conversational AI platform designed to help retailers and eCommerce businesses capture leads and enhance engagement with buyers. Key features include customizable branding, multi-channel communication, wait time management, prioritization, push notifications, and canned responses.
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Omnichannel software solution for contact centers, providing a seamless customer experience across voice, email, chat, & social media.
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InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization.
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LoyJoy is a Conversational AI platform for Enterprise customers that turns business processes into beautiful, engaging conversations. LoyJoy offers a 14-day free trial.
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Empolis Service Express® is pooling valuable service expertise in a single online portal, helping users support agents and service technicians solve customer cases more quickly and efficiently. With digitalized expert knowledge at hand, employees are simply guided to solutions for complex problems.
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