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Customer Service Software - Page 11

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OBI Engage logo

OBI Engage

4.5
(11)

Social media management for customer service & engagement

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OBI Engage is a cloud-based solution, which helps businesses automate processes related to customer support and social media management across digital channels to increase customer engagement. It lets users monitor social mentions across the web & take action to improve brand loyalty.

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Pypestream logo

Pypestream

4.8
(8)

Cloud-based messaging and conversational AI platform

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Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.

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Khoros Care logo

Khoros Care

4.8
(8)

Digital and social media customer care for enterprise

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Khoros Care is a customer care platform that allows enterprises to provide multi-channel communication using agents and bots. Features include smart workflows, operational analytics, crisis detection and mitigation, conversation insights, multi-level prioritization, performance metrics, and more.

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LeadDesk logo

LeadDesk

4.8
(8)

Clear and Efficient Sales and Customer Service Software

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LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

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Gainsight Digital Hub logo

Gainsight Digital Hub

4.3
(12)

Leading Community Platform for Customer Success & Support

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Speed up your response time and let customers find answers in just three clicks with a community-powered knowledge base.

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HelpSpot logo

HelpSpot

4.5
(10)

Customizable help desk management software

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Easy-to-use customer service software with loads of features & customizability available when you need it.

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INO CX logo

INO CX

4.5
(10)

All-in-One Business Communication Solution

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INO CX is a cloud-based omnichannel call center software, which helps businesses aggregate customer interactions from various channels such as voice, SMS, email, chat in a centralized platform.

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Enterprise Bot logo

Enterprise Bot

4.5
(10)

Intelligent Omnichannel Conversations

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AI-powered intelligent virtual assistants and automation tools that enable round-the-clock support via email, voice, and chat across your enterprise ecosystem. Automate 85% of all user-related queries in 12+ languages, increase CSAT scores by 25% and be deployment-ready within a day.

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InfiniTalk logo

InfiniTalk

4.5
(10)

Communication management software for call centers

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InfiniTalk is a cloud-based communication management platform that assists call centers with managing custom support, orders, consignments, and client communication via a unified portal. It offers features such as a real-time translator, automated phone registration, and more.

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Steam-connect logo

Steam-connect

4.9
(7)

Empowering conversations

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Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company.

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InGenius logo

InGenius

4.9
(7)

Computer telephony integration to fuel efficiency

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Increase agent productivity, customer satisfaction and case handling capacity. InGenius helps make calls more efficient by placing critical CRM insights at your agents' fingertips. Drive more successful service with one simple integration that supports unique workflows and omnichannel environments.

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Surfboard logo

Surfboard

4.6
(9)

Support team scheduling, made simple.

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Surfboard is an intuitive shift planning and scheduling software platform built specifically for customer support teams.

Get shift planning, scheduling, forecasting, communication, & integrations all on one beautiful platform, for £10 per month.

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CM.com Communications Platform logo

CM.com Communications Platform

5.0
(6)

One platform to reach your audience via all mobile channels

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Engage your customers on their favorite channels to enhance the customer experience. The Communications Platform of CM.com connects you to your audience through popular messaging channels via the Business Messaging API, SMS via the SMS Gateway, and voice calls via the Voice API or SIP Trunk.

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Oracle Service logo

Oracle Service

4.4
(10)

Web, Social & Contact Center

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Oracle Service is an enterprise-scale suite of customer service and contact center software to improve the customer experience across all channels. Oracle Service is comprised of Oracle's RightNow suite of products that facilitate web, social and contact center customer services.

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Startly logo

Startly

4.4
(10)

Your Service Organization Streamlined with Startly

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Startly is an all-in-one, fully integrated IT Service Management and Professional Services Automation platform. It will help your company track time and expense, manage projects, help desk, ticketing, change and asset management, and enforce organizational governance policies.

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Stonly logo

Stonly

4.4
(10)

Cloud-based knowledge base management software

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Stonly is a multilingual knowledge base management software that helps businesses of all sizes manage document versions, configure permission rights, handle SEO optimization, and more on a centralized platform. Support teams can build searchable, interactive, and modular step-by-step guides to optimize the overall user experience.

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Enghouse eKMS logo

Enghouse eKMS

4.2
(12)

Internal & external knowledge base and forum management

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SmartSupport is a knowledge management platform that combines knowledge base, community forums, and help desk capabilities. Search engine, internal/external kb moderator tools, workflows, ticketing, custom forms, editor, article templates and snippets, statistics reporting, drafts and much more.

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Eloquant logo

Eloquant

4.3
(11)

Cloud Contact Center Customer Experience platform

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Eloquant is an all-in-one open Cloud Contact Center CX platform that helps businesses manage, orchestrate, measure, and improve their conversations with their customers.

Its main features include channels such as voice, digital, and self-service conversation, qualification and orchestration, and performance and customer satisfaction surveys.

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Helprace logo

Helprace

4.7
(7)

All-in-one customer service solution

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Helprace fully integrates multiple support systems: a help desk, knowledge base, feedback and community portals. Only pay for what you need!

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Ada logo

Ada

4.4
(9)

Ada is an easy to use customer support automation platform.

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Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot that solves 80% of customer inquiries.

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Intalk.io logo

Intalk.io

4.1
(13)

Break All Communication Barriers with intalk.io

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Modern Cloud Contact Center with multichannel capabilities with Inbound, Outbound, IVR, and Chat modes

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LiveCaller logo

LiveCaller

4.8
(6)

Live chat and customer communications management software

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LiveCaller is a live chat software designed to help businesses communicate with customers via various channels such as web calls, real-time messaging, third-party applications, and more. Administrators can monitor, measure, analyze and visualize KPIs on a centralized dashboard.

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Re:Desk logo

Re:Desk

4.8
(6)

Help desk software for eCommerce or multi-vendor stores

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Re:Desk is an online web based customer support software & ticketing system for small and medium business companies and eCommerce or multi-vendor stores

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SemanticForce logo

SemanticForce

4.8
(6)

eCommerce intelligence and customer service platform.

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SemanticForce is a media intelligence and customer service platform equipping users with deep semantic and visual analysis. It enables businesses to perform deep listening, advanced analytics and offers them a helpdesk platform. The tool provides a 360 market view that covers news, social media, reviews, pricing, ads, and threats intelligence within one ecosystem.

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SnapCall logo

SnapCall

4.8
(6)

Video, Voice calls and Screen Sharing inside the chat.

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SnapCall allows voice, video, and screen sharing inside the chat with a client. You don't need a phone number or the use of third-party services. SnapCall is fully integrated into Zendesk, LiveChat, Intercom, Kustomer platforms. Embedding takes one click, without the need to insert html codes.

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