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List of Customer Service Software - Page 11

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Botsify logo

Botsify

4.4
(5)

Live chat and conversational AI solution

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Botsify is a live chat solution that works 24/7. It enables businesses to delight their customers and improve their sales by engaging them in real-time, sending personalized messages, and assisting with bot assistance conveniently. Other than the normal email communication channels like Messenger, Website, Whatsapp, Instagram and email, Botsify also connects with Facebook Messenger and Skype to give you a complete holistic view of your customer communication.

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AlphaChat logo

AlphaChat

5.0
(3)

Conversational AI platform with virtual assistants

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AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a unified platform.

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Halp logo

Halp

5.0
(3)

Ticketing, powered by your Slack conversations

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Halp is a conversational ticketing solution for modern IT and Operations teams to assign, prioritize, manage, and report on requests from Slack. It’s used every day by internal operations teams at Adobe, Home Depot, GitHub, Slack, ClassPass, and many more.

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K-Now logo

K-Now

5.0
(3)

Digital adoption platform for user guide creation

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K-Now is a cloud-based digital adoption platform, which assists aerospace, telecommunications, energy, utility, & hospitality businesses with adding context-sensitive user guidance to applications. Key features include feedback collection, campaign planning, user guide creation, & use-case analysis.

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Mindsay logo

Mindsay

5.0
(3)

Platform that makes customer interactions simple & efficient

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Mindsay is a leading Conversational AI and Customer Experience Automation platform.

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Upnify CRM logo

Upnify CRM

5.0
(3)

Web-based customer relationship management (CRM) solution

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Upnify CRM is a customer relationship management solution that allows business owners to keep track of their contacts, maximize business opportunities, and make their conversations more productive. The software supports managers in all phases of the sales process, from the beginning to the end.

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Voiso logo

Voiso

5.0
(3)

Scale your communications with Voiso

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An advanced contact center solution for growing businesses.

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Vergic logo

Vergic

4.5
(4)

Customer engagement with AI chatbots, messaging and video

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Vergic Engage is a digital engagement platform that includes chatbots, voicebots, messaging, and collaboration tools. With the analytic engine feature, businesses can personalize the customer experience.

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Engagely logo

Engagely

4.2
(5)

World's Leading Conversational Customer Engagement Platform

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engagely.ai helps automate Customer Engagement with its next-level smart solutions and services to deliver amazing customer experience across 35+ enterprise channels and 120+ global languages.

Present in 10+ Countries I Trusted by 150+ Global Customers I Serving 10+ Industries

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Gnatta logo

Gnatta

4.7
(3)

Customer engagement tool for omnichannel communication

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Gnatta is customer service software designed to help businesses of all sizes manage customer communications across multiple channels such as Instagram, Facebook, Twitter, email, and more on a centralized platform. Administrators can sort conversations based on SLA's and your preferences.

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Movidesk logo

Movidesk

4.7
(3)

Omnichannel customer service and help desk platform

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Movidesk is a cloud-based help desk platform, which enables enterprises to manage the ticketing system and centralize both client and team communications across multiple channels on a unified dashboard. Features include event-based triggers, reporting, service catalog, surveys, and timekeeping.

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StitchView logo

StitchView

4.7
(3)

Cloud-based customer service workflow management software

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StitchView is a cloud-based software designed to help businesses centralize applications on a unified location and streamline customer service workflows. Supervisors can link multiple applications and quickly share contextual data using a drag-and-drop interface.

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WotNot logo

WotNot

4.7
(3)

Automating customer interactions at scale

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WotNot automates your customer interactions at scale with chatbots. Solve business challenges like getting more leads, booking more appointments, scaling your customer support.

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Get Satisfaction logo

Get Satisfaction

4.3
(4)

Drive Customer Engagement

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Get Satisfaction is a cloud collaboration software that helps build online communities, increase revenue, improve customer satisfaction and engagement, structure ideas to build better products and reduce support costs. It focuses on outcomes in order to create value for both company and customers.

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Client Heartbeat logo

Client Heartbeat

3.7
(6)

Track customer satisfaction to know their contentment level.

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We provide companies with a tool to track customer satisfaction and see what customers really think about their service. Client Heartbeat uses personalized surveys to gather customer feedback, then pops it into an intuitive dashboard so you can measure changes customer satisfaction levels. The tool uses industry benchmarking data and past customer satisfaction scores to intelligently identify your unhappy customers and increase customer retention.

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Callmaker logo

Callmaker

5.0
(2)

Automatic callbacks for website visitors within 25 seconds

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Callmaker provides companies with call ordering widgets and automatically calls website visitors within 25 seconds of their phone number being submitted

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Logicalware logo

Logicalware

5.0
(2)

Customer communication management

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Logicalware is a cloud-hosted customer service support for the management of inbound Email, Social media and live chat enquiries. MailManager ensures that customer enquiries are automatically distributed to, enabling them to respond efficiently, analyses customer service workflows and more.

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Ozmo Omnichannel Support Platform logo

Ozmo Omnichannel Support Platform

5.0
(2)

Tech support is complex. Ozmo makes it simple.

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Transform customer service with the leading omnichannel support platform. Ozmo’s customers trust us to be the authoritative source of support answers for the ever-evolving landscape that is technology.

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Radiance Commerce logo

Radiance Commerce

5.0
(2)

Customer engagement software for eCommerce businesses

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Radiance Labs is a customer engagement software that helps eCommerce businesses establish communication with customers via multiple channels, such as Facebook Messenger, WhatsApp, SMS, and Web Chat from within a unified platform. The conversation builder allows team members to utilize the pre-designed or custom templates to ensure a guided customer interaction.

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SemanticForce logo

SemanticForce

5.0
(2)

eCommerce intelligence and customer service platform.

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SemanticForce is a media intelligence and customer service platform equipping users with deep semantic and visual analysis. It enables businesses to perform deep listening, advanced analytics and offers them a helpdesk platform. The tool provides a 360 market view that covers news, social media, reviews, pricing, ads, and threats intelligence within one ecosystem.

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VirtlX 360° Success Management logo

VirtlX 360° Success Management

5.0
(2)

360° success management & employee engagement platform

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VirtlX Reflect is a SaaS solution designed to help businesses of all sizes. It offers a simple approach to customer and employee sentiment as well as in-house training. The unified platform allows companies to gather performance data metrics from clients as well as employees, view the results in meaningful, easily comprehendible reports, and take action.

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Xperience logo

Xperience

5.0
(2)

Cloud-based contact center solution

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Customer Service tool accessible for all types of companies.

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FuseDesk logo

FuseDesk

4.0
(4)

Help Desk, Support Ticketing, and Messaging Platform

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FuseDesk is your Multi-Channel Customer Service Platform empowering your team to meet your prospects and customers where they are from email to support tickets to live chat, FaceBook Messenger, SMS, and beyond. Win more raving fans with the only helpdesk you'll ever need - today.

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Vozy logo

Vozy

4.0
(4)

Voice AI platform for enterprises

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Vozy transforms the way companies interact with customers through voice assistants and conversational AI.

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WhosOn logo

WhosOn

4.3
(3)

Track - Chat - Engage

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WhosOn is an enterprise solution with enormous capacity and exceptional security. So, it is an ideal live chat solution for call centres, enterprises, and public sector or regulated organisations.

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