Page 4 | Customer Support Software 2021 - Best Application Comparison | GetApp

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Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email and AI-powered chatbot service at scale. We are implementation partner for popular channels like WhatsApp or Apple Business Chat.

Read more about Brand Embassy

Chat Outsource offers trained chat agents to businesses looking for outsourced ‘lead based’ chat support.

Read more about Chat Outsource

Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single interface

Read more about Gladly

OTO is a speech analytics API and AI-powered voice intelligence technology, which analyzes customer sentiment through tone of voice. The platform can be used by call centers, healthcare providers, home technology providers, and robotics developers to understand and leverage voice data.

Read more about OTO

OmniCore by SaleMove is an omnichannel customer engagement platform that enables companies to identify, communicate, & engage with their website visitors

Read more about OmniCore

UserEcho provides an interactive platform through which businesses can engage with customers to provide support, capture ideas, gain feedback & improve services

Read more about UserEcho

Altitude Xperience is a cloud-based contact center solution that provides real-time analytics support to campaign managers

Read more about Xperience

Agent.ai provides businesses with the tools to automate their customer service using an artificial intelligence multi-channel chatbot

Read more about Agent.ai

Akio.CX is an omnichannel customer relations tool, designed to facilitate web, telephone, email & social media conversations between customers & customer service teams.

Read more about Akio Unified Interaction Center

CSAT.AI is a CX platform that train agents, reviews interactions and digs deep into your CX – Automated with AI. The system provides a higher first contact resolution rate, increases CSAT scores, and reduce QA and agent training costs.

Read more about CSAT.AI

Cingo is an omni-channel customer service platform designed to help companies provide seamless customer support with live chat, email & video & VoIP calling

Read more about Cingo

ConfirmKit is a user research platform that helps product organizations of all sizes to discover what their users really want. ConfirmKit helps product teams to conduct, analyze and store qualitative data from user interviews, highlight patterns / trends in data, and ultimately improve their product

Read more about ConfirmKit

Mr Wolf is a customer support automation system with machine learning and NLP (neuro-linguistic programming) technology which supports the automation of business processes such as customer service, sales, accounting, finance, logistics, or IT

Read more about Mr Wolf

OBI Engage is a cloud-based solution, which helps businesses automate processes related to customer support and social media management across digital channels to increase customer engagement. It lets users monitor social mentions across the web & take action to improve brand loyalty.

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OMQ is a suite of cloud-based, artificial intelligence (AI) powered customer service solutions which offer businesses the tools to create custom knowledge bases and dynamic FAQs to encourage customer self service. The platform also automates processes such as ticketing and message response

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Use CRM, chat and ticketing integrations to improve customer service

Read more about Ottspotta

Requuest is a SaaS service desk solution offering tools for ticketing, service catalog & knowledge base creation, SLA management, client self-service, and more

Read more about Requuest

SAP Service Cloud is a customer support software that helps businesses leverage artificial intelligence (AI) to resolve clients’ queries on a centralized platform. Managers can examine incoming service tickets, sort them into relevant categories, and assign tasks to available agents.

Read more about SAP Service Cloud

We streamline, automate and track inbound and outbound communication efforts between organizations and their customers.

Read more about Saysimple

ServiceMobility is a cross-platform mobile application enabling field service technicians to maximize their efficiency with on-site process mobilization

Read more about ServiceMobility

ShowHows is a web-based platform which lets businesses create web-based, embeddable how-to and tutorial guides for customer support and content marketing

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SimpleFeedback is a SaaS feedback management system that provides a service for websites, WordPress blogs, and iOS (iPhone) apps to collect customer feedback. It provides the code to add a customizable feedback button or feedback widget and feedback form to your site, blog, or app.

Read more about SimpleFeedback

TechSee is an intelligent visual support solution which provides SMBs & enterprises
with the platform to assess, diagnose and resolve technical issues remotely

Read more about TechSee

Tender Support is a customer support app that provides a forum for our customers to engage with your support reps, leave feedback and discuss common issues. Power users can subscribe to more advanced support by subscribing to specific categories and new discussions. Tender Support app gives your agents a platform to share resources with customers and help them with their issues, as well as providing a place for customers to help and engage with each other.

Read more about Tender Support

timum is a web-based software, which is used to coordinate real estate sector appointments. The timum calendar can be integrated into ImmobilienScout24 and users can configure the times at which a particular property can be viewed.

Read more about Timum