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Customer Support Software - Page 4

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Vocalcom Hermes360 logo

Omnichannel contact center solution

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.8

Features

4.8

Description

Vocalcom Hermes360 is a omnichannel contact center solution that gives agents the smart features they need to provide relevant responses to customers on all channels.Read more about Vocalcom Hermes360
Pros and Cons from Vocalcom Hermes360 users
No pros & cons found
SupportBee logo

Customer support help desk software

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.4

Features

4

Description

SupportBee is simple and usable. There is no learning curve when switching to SupportBee. Our understanding of customer support has evolved over the decade that we have been in business and with it, our customer service.Read more about SupportBee
Pros and Cons from SupportBee users
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+14
iridize logo

Enterprise grade product training and user onboarding

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.2

Features

4.7

Description

Iridize is a powerful platform for creating interactive product guides and walkthroughs for employee training and web users.Read more about iridize
Pros and Cons from iridize users
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+13
Simplifica+ logo

SaaS for efficient and self-service B2B processes

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.8

Features

4.6

Description

Simplifica+ is a cloud-based platform that streamlines document access, automates processes, and revolutionizes B2B interactions.Read more about Simplifica+
Pros and Cons from Simplifica+ users
No pros & cons found
USU Knowledge Management logo

Knowledge Management Platform for Customer Service

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.7

Features

4.6

Description

USU Knowledge Management is a knowledge management platform designed to centralize the internal knowledge of a company in a single & accessible database. It features supports AI-powered search, inter-agent chat, e-learning, social media management, feedback management, & more.Read more about USU Knowledge Management
Pros and Cons from USU Knowledge Management users
No pros & cons found
Reecall logo

Making every conversation a source of growth

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.8

Features

4.5

Description

Customer service and inbound call automation with conversational AI and Intelligent Virtual Assistant.Read more about Reecall
Pros and Cons from Reecall users
No pros & cons found
BlueCamroo logo

All-In-One for SMBs - CRM, project management, and more

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4

Features

4

Description

BlueCamroo is a web-based online business productivity suite that helps businesses manage sales, customers, and projects more efficiently and profitably. It offers social network monitoring module that finds sales opportunities and spots service issues across Twitter, LinkedIn, and Facebook.Read more about BlueCamroo
Pros and Cons from BlueCamroo users
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+11
Tiflux logo

System for the management of ticket flows and attendance

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.7

Features

4.8

Description

Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.Read more about Tiflux
Pros and Cons from Tiflux users
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+11
Idiomatic logo

Use data to turn feedback into features with confidence.

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.7

Features

4.4

Description

Idiomatic is the only customer feedback analytics solution that takes the time to train custom models on custom training data from each individual client we work with.Read more about Idiomatic
Pros and Cons from Idiomatic users
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+11
Botsify logo

Live chat and conversational AI solution

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.4

Features

4.6

Description

Botsify is a live chat solution that works 24/7. It enables businesses to delight their customers and improve their sales by engaging them in real-time, sending personalized messages, and assisting with bot assistance conveniently. Other than the normal email communication channels like Messenger, Website, Whatsapp, Instagram and email, Botsify also connects with Facebook Messenger and Skype to give you a complete holistic view of your customer communication.Read more about Botsify
Pros and Cons from Botsify users
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+10
Grasp logo

Customer Support Software for Live Chat, Email and Twitter

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.7

Features

4.1

Description

Grasp's cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Boost your customer service with GraspRead more about Grasp
Pros and Cons from Grasp users
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+11
Next4biz CSM logo

End-to-end omnichannel customer experience management.

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.8

Features

4.5

Description

Next4biz CSM is a comprehensive cloud-based customer service management software with an omnichannel approach. It offers customizable self-service knowledge base, live chat, automated workflows, and advanced reporting capabilities. It enables organizations to provide excellent customer experience.Read more about Next4biz CSM
Pros and Cons from Next4biz CSM users
+11
HappyFox Chat logo

Premium live chat software

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

4.8

Features

4.5

Description

HappyFox Chat live chat software for website helps business improve online conversions and their customer service experienceRead more about HappyFox Chat
Pros and Cons from HappyFox Chat users
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+10
InfoServ logo

Integrated Call Center, Help Desk, and CRM software system

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.9

Features

4.7

Description

InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, is a powerful tool to attract, retain, and delight customers and grow your company into a customer-centric organization.Read more about InfoServ
Pros and Cons from InfoServ users
No pros & cons found
Freshcaller logo

Modern Phone System for customer support & sales

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Reviews Sentiment
 
 
 
1-2
3-4
5
Positive Reviews
Functionality
Ease of Use

3.9

Features

3.8

Description

Freshcaller is a modern phone system for customer support. Freshcaller's cloud-based architecture brings together features like IVR, Smart Escalations, Voicebots, Customizable Performance Reporting to set up customer support operations. Freshcaller offers phone numbers in 90+ countries.Read more about Freshcaller
Pros and Cons from Freshcaller users
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+15
charles logo

Web-based conversational commerce suite for consumer brands

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.3

Features

4.2

Description

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.Read more about charles
Pros and Cons from charles users
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+10
Hipporello Service Desk logo

Turn your Trello Board into a service desk

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Reviews Sentiment
 
 
3-4
5
Positive Reviews
Functionality
Ease of Use

4.9

Features

4.6

Description

A Trello Power-up that connects your customers and employees to your support, IT & business teams by creating Trello cards via online forms and emails.Read more about Hipporello Service Desk
Pros and Cons from Hipporello Service Desk users
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+5