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Help Desk Software with Audit Trail (2026) - Page 3

Last updated: April 2026

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75 software options

Tiflux logo

System for the management of ticket flows and attendance

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Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

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Virima logo

Intelligent CMDB automation and complete IT asset management

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Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

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ky2help logo

IT service management software

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ky2help® Service Management is the all-in-one solution for company-wide service processes. Both as an IT ticketing solution and for the digitalization of non-IT processes, it improves quality across service processes. The standard software is Serview certified and offers ITIL processes out-of-the-box.

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Novo Solutions logo

Asset & Work Order Management

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User-friendly and flexible web and mobile Asset, Work Order and Customer Service solution. Geo-tag and map assets. Schedule Preventative Maintenance.

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Rezolve AI logo

Agentic AI platform for enterprise service automation

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Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service management and employee support. It enables conversational support within Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

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C2 logo

The ultimate ITSM platform

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C2 ITSM is an integrated IT service management software designed for organizations looking to provide highly refined quality service delivery. It’s also an ITIL-ready and codeless service desk built for reaching ultimate automation potential and operating best-in-class ticketing.

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Centralpoint logo

Digital experience platform & content management solution

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Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

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Siit logo

The employee help desk for people-centric companies

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Siit empowers HR and IT teams to establish meaningful and enduring connections with their employees. With its dedicated internal help desk, it is now possible to provide exceptional employee service experiences.

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ServiceWise logo

Web based help desk management software

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ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

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Sunrise ITSM logo

Revolutionise your ITSM with our service desk software.

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With over 30 years of experience, our 30+ configurable modules include incident management, a knowledge hub, a self-service portal, enabling you to tailor your service management precisely.

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FootPrints logo

IT service desk automation software for mid-size businesses.

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FootPrints service desk is an ITIL verified IT service management & automation software application for small to medium sized businesses. The cloud-based solution provides tools for change management, service catalog and portfolio management, knowledge management, workflow automation, and more.

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TurnFriendly logo

The tool for complaint managers

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TurnFriendly is a web-based platform, especially for the handling of complex complaints.

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Sabio Virtual logo

Cloud-based help desk software for support teams

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Sabio Virtual is a cloud-based help desk software, which enables service providers and support teams within businesses to handle technical calls, access reports, manage client details, organize knowledge base articles, and more. Administrators can track the evolution of working hours for each technician and configure permission levels for team members.

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Neoforce logo

Streamline Teamwork & Customer Service with Neoforce

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Neoforce is a versatile platform available both in the cloud and on-premise. It provides a suite of flexible modules like ITSM, FMIS, asset and contract management, CRM, and a customizable client portal. Accessible on any device, Neoforce streamlines cooperation and delivers exceptional service.

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AppBase DCM & BPM Platform logo

AI supported low-code platform for case management solutions

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Eccentex delivers next-generation dynamic case management and business process automation solutions that are enhanced by Eccentex AI Services to help brands and government entities achieve results quickly and easily.

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Infraon ITSM logo

ITSM software

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Infraon ITSM, a pink elephant-certified platform, helps businesses streamline and expedite the IT service management lifecycle. It offers a proprietary AI bot that intelligently addresses user queries and requests, resembling human interaction and simultaneously acts as a real-time knowledge base.

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SimplyDesk logo

Simple, Complete & Reliable

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Centralize IT support with multichannel ticketing, SLA tracking, knowledge base, and real-time dashboards. SimplyDesk improves responsiveness, streamlines workflows, and empowers IT teams to resolve incidents efficiently. Available in SaaS or on-premise.

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ENSPACE logo

Work made simple

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ENSPACE is a no-code SaaS platform that helps Legal, HR, Finance, and Operations teams digitize and automate complex workflows, reduce manual work, and gain full control and visibility—without relying on IT or using multiple disconnected tools.

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Web Tracks logo

Help desk and IT asset management solution

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Web Tracks is an IT asset management and help desk solution designed to help businesses of all sizes with automating ticket assignments and managing their IT inventory. Key features include time tracking, purchase order management, auditing, email alerts, and reporting.

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Request Tracker logo

The system you need to track the tasks you can't forget.

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Request Tracker is an open-source, web-based ticketing system used for issue tracking, helpdesk support, and project management. RT offers managed hosting plans and product support for on-premise deployments.

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VIZOR IT Asset Management logo

ITIL Certified IT Service and Asset Management Solution

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VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

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ServiceTonic logo

ServiceTonic targets small and medium size enterprises

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ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

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Gfacility logo

Cloud-based workspace management software

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Gfacility provides a facility management system for companies of all sizes. The software enables organizations to manage workspaces, services, and buildings. Key features include room scheduling, visitor management, maintenance tracking, and integration with Google Workspace or Office 365.

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CallVU logo
(0)

Digital call experience platform for call centers

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CallVU is a call center software designed to help businesses in industries including finance, insurance, telecommunications, and more engage with clients via digital sessions to resolve issues, automate data collection processes using digital forms, and more.

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Diadyn logo
(0)

Business management application

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Diadyn Helpdesk manages tickets, offers support, and integrates with Diadyn apps for efficient issue resolution. It centralizes customer inquiries, streamlines workflows, and provides real-time tracking, ensuring fast responses, enhanced customer satisfaction, and smooth operations across all teams.

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