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Free Trial Help Desk Software

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.

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SolarWinds Service Desk

4.6
(515)

IT Service Desk & Asset Management Software

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Free Trial
Pricing is per month, per agent. Contact SolarWinds to request a price quote.

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Salesforce Service Cloud

4.4
(510)

Customer Service & Field Service Management Solutions

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Free Trial
Lightning Essentials: $25 / user / month Lightning Professional: $75 / user/ month Lightning Enterprise: $150 / user/ month Lightning Performance: $300 / user/ month All plans are billed annually.

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Wix Answers

4.6
(22)

The only platform with all support channels in one place.

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Free Trial
Wix Answers pricing starts at $80.00 per month, per user yearly, for the Unlimited package. Unlimited package includes all support channels in one platform. https://www.wixanswers.com/pricing

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Freshservice

4.5
(388)

A complete IT service management (ITSM) tool for business

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Free Trial
21-day free trial, no credit card required. Blossom: $19/agent/month (billed yearly). Garden: $49/agent/month (billed yearly). Estate: $79/agent/month (billed yearly). Forest: $99/agent/month (billed yearly). For Blossom, Garden and Estate Plans, you can purchase additional assets at $0.20/asset/month.

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Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

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Free Trial
No Credit Card Required
Please contact Zendesk for complete pricing details.

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LogMeIn Rescue

4.6
(125)

Remote support for helpdesks, call centers and organizations

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Free Trial
LogMeIn Rescue Yearly: $1,299.00 LogMeIn Rescue Monthly: $108.25 Add support for Smartphone devices: $450.00

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BOSSDesk

4.6
(95)

BOSS Solutions a FrontRunner in Help Desk Software

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Free Trial
No Credit Card Required
Essential version costs $ 19 per agent / per month / billed yearly Professional version costs $ 39 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly

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JIRA Service Management

4.4
(263)

The only ITSM solution built on the Jira platform

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Free Trial
Free up to 3 agents 7 day free trial of paid plans 4-5000 agents for $20/agent/month 16+ agents at discounted price

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Freshdesk

4.5
(2,2k)

Online helpdesk system and customer service software

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Free Trial
Freshdesk is priced per support agent per month, and has 5 different plans. Sprout - $0 (unlimited free agents) Blossom - $19/agent/month billed monthly or $15/agent/month billed yearly Garden - $45/agent/month billed monthly or $35/agent/month billed yearly Estate - $69/agent/month billed monthly or $49/agent/month billed yearly Forest - $125/agent/month billed monthly or $99/agent/month billed yearly

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SysAid

4.5
(336)

Automate IT tasks and workflows with SysAid's ITSM solution

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Free Trial
SysAid offers various editions: SysAid Help Desk, SysAid ITSM, SysAid ITSM Enterprise, SysAid Education, and SysAid MSP. SysAid Help Desk offers easy and efficient IT support including a powerful ticket management tool, IT asset management, self-service, mobile device management, chat, password reset, mobile apps, and industry benchmarking. SysAid ITSM is an effective ITIL-aligned solution including all Help Desk capabilities plus core ITIL capabilities such as problem and change management.

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Atera

4.5
(190)

Ultimate All-In-One RMM Tool Suite for MSPs and IT Pros

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Free Trial
Atera is available across 3 pricing tiers: Pro, Growth, and Power. Pricing starts at $79/technician/month and scales with each tier, outlined below: Pro - $79/technician/month, billed annually or $89/technician/month, billed monthly Growth - $119/technician/month, billed annually or $129/technician/month, billed monthly Power - $149/technician/month, billed annually or $169/technician/month, billed monthly

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Supportbench

4.6
(18)

Modern customer support platform making complex B2B simple

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Free Trial
Agent costs are calculated per hour and change depending on the number of active agents. The cost per agent goes up as the agent count goes up. The minimum cost per agent is $45 per agent on our grow feature plan, with a maximum cost per agent of $125 per month with Enterprise features.

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InvGate Service Desk

4.6
(75)

IT service desk software

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Free Trial
Receive a customized price quote based on the licensing model (On-Premise or SaaS), the number of Service Desk agents, and the number of assets to be managed.

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ConnectWise Control

4.7
(1,7k)

Remote meeting platform for resolving customers' queries

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Free Trial
ConnectWise Control offers free trial for new users, after which the software is available across three pricing tiers on monthly and annual subscriptions as follows: One: $24 per month (billed monthly), $19 per month (billed annually) Standard: $42 per month (billed monthly), $35 per month (billed annually) Premium: $54 per month (billed monthly), $45 per month (billed annually) Plans with unattended access agents start from $38 per month (billed monthly) and $30 per month (billed annually) for 25 agents.

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Cayzu

5.0
(31)

Cloud Based Ticket Management & Help Desk Software

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Free Trial
'Per agent' pricing plans: Basic, Team, Pro, Enterprise, Enterprise & Freedom. Cayzu's Freedom Plan is a fixed price per month for up to 70 agents and all features are included (Enterprise Plus level).

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Gorgias

4.7
(73)

Help desk and customer service solution

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Free Trial
BASIC: $60/month (or $50/month when billed annually) for unlimited users and 350 tickets/month included PRO: $300/month (or $250/month when billed annually) for unlimited users and 2000 tickets/month included ADVANCED: $750/month (or $625/month when billed annually) for unlimited users and 6000 tickets/month included Custom enterprise plans are also available - contact Gorgias for more information.

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HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

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Free Trial
There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS & Android apps.

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Hiver

4.7
(72)

Hiver: World's First Gmail-based Customer Service Helpdesk

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Free Trial
No Credit Card Required
Lite Plan: $12/user/month when billed annually. $15/user/month when billed monthly. Growth Plan: $24/user/month when billed annually. $29/user/month when billed monthly. Pro Plan: $37/user/month when billed annually. $47/user/month when billed monthly. Elite Plan: $57/user/month when billed annually. $69/user/month when billed monthly.

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LiveAgent

4.7
(1k)

Great customer service starts with better help desk software

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Free Trial
14-day free trial, no credit card required. Subscription plans: Free: $0/agent/month Ticket: $15/agent/month Ticket + Chat: $29/agent/month All-inclusive: $39/agent/month Self-hosted licenses: Downloadable: $11,950 - 20 agents included, +$690 for each additional agent. Enterprise: $34,950 - 50+ agents.

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OpsGenie

4.7
(122)

Modern IT incident management and response solution

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Free Trial
Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

Read more about OpsGenie

Help Scout

4.7
(166)

Web-based help desk designed for better customer experience

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Free Trial
Basic: $15 user / month, or $10 user / month billed annually Standard: $25 user / month, or $20 user / month billed annually Plus: $40 user / month, or $35 user / month billed annually Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting & features designed for large teams. All Plans include 24x7 support, unlimited volume & storage, and 40+ third party integrations.

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TOPdesk

4.6
(42)

Help desk & service management

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Free Trial
Contact TOPdesk for pricing information.

Read more about TOPdesk

everything HelpDesk

4.3
(13)

IT support management system & help desk

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Free Trial
Priced by number of technicians billed annually or monthly. Lite subscription: from $20/month with up to 3 technicians. Full subscription: from $25/month with more than 3 technicians.

Read more about everything HelpDesk

elevio

4.6
(27)

Self-service support & customer education platform

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Free Trial
Please refer to https://elev.io/pricing for more information.

Read more about elevio

Halp

5.0
(1)

Ticketing, powered by your Slack conversations

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Free Trial
Halp offers a 14-day free trial, after which their self-serve pricing starts at $25/agent/month. Team tier: $25 per helpdesk agent per month Professional tier: $50 per helpdesk agent per month Enterprise tier: please contact Halp

Read more about Halp

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