Demo Help Desk & Ticketing Software Versions

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Zendesk   

1,728
Cloud customer service software
Free Trial   No Credit Card Required
Essential: $5/agent/month (billed annually) or $9/agent/month (billed monthly). Team: $19/agent/month (billed annually) o… 
Read more about Zendeskr $25/agent/month (billed monthly). Professional: $49/agent/month (billed annually) or $59/agent/month (billed monthly). Enterprise: $99/agent/month (billed annually) or $125/agent/month (billed monthly). Elite: $199/agent/month (billed annually).
Cloud customer service software
Free Trial   No Credit Card Required
Essential: $5/agent/month (billed annually) or $9/agent/month (billed monthly). Team: $19/agent/month (billed annually) o… 
Read more about Zendeskr $25/agent/month (billed monthly). Professional: $49/agent/month (billed annually) or $59/agent/month (billed monthly). Enterprise: $99/agent/month (billed annually) or $125/agent/month (billed monthly). Elite: $199/agent/month (billed annually).

Samanage   

462
IT Service Desk & Asset Management Software
Free Trial   No Credit Card Required
You can select from 4 flexible editions: Team - $19/agent/month. Business - $49/agent/month. Professional - $79/agent/m… 
Read more about Samanageonth. Enterprise, built on Salesforce ServiceCloud - Contact us for pricing. IT Asset Management is available for all 4 editions, starting at 40 cents/asset/month.
IT Service Desk & Asset Management Software
Free Trial   No Credit Card Required
You can select from 4 flexible editions: Team - $19/agent/month. Business - $49/agent/month. Professional - $79/agent/m… 
Read more about Samanageonth. Enterprise, built on Salesforce ServiceCloud - Contact us for pricing. IT Asset Management is available for all 4 editions, starting at 40 cents/asset/month.

Dixa   

7
All-in-one customer service platform
Free Trial   No Credit Card Required
Essential: Get the basics for phone, chat & email $15/agent/month (billed annually) Pro Chat & Email: Essential plan + ad… 
Read more about Dixavanced routing $29/agent/month (billed annually) Pro Phone: Essential plan + advanced routing & features $29/agent/month (billed annually) Pro All Channels: All channels, all features $49/agent/month (billed annually) Enterprise: All Pro features + training & dedicated customer success manager $89/agent/month (billed annually) Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.
All-in-one customer service platform
Free Trial   No Credit Card Required
Essential: Get the basics for phone, chat & email $15/agent/month (billed annually) Pro Chat & Email: Essential plan + ad… 
Read more about Dixavanced routing $29/agent/month (billed annually) Pro Phone: Essential plan + advanced routing & features $29/agent/month (billed annually) Pro All Channels: All channels, all features $49/agent/month (billed annually) Enterprise: All Pro features + training & dedicated customer success manager $89/agent/month (billed annually) Call minutes are sold separately and start at a pay-as-you-go rate of $0.02 with discounts available for those who talk a lot.

Freshservice ServiceDesk   

330
A complete IT service management (ITSM) tool for business
Free Trial   No Credit Card Required
21-day free trial, no credit card required. Blossom: $19/agent/month (billed yearly). Garden: $49/agent/month (billed ye… 
Read more about Freshservice ServiceDeskarly). Estate: $79/agent/month (billed yearly). Forest: $99/agent/month (billed yearly). For Blossom, Garden and Estate Plans, you can purchase additional assets at $0.20/asset/month.

Vision Helpdesk   

27
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Free Trial   No Credit Card Required
We offer Vision Helpdesk in two models SaaS and Download A) SaaS License Starter Help Desk Software -- $15 /staff/mo ($… 
Read more about Vision Helpdesk12 purchased annual) Pro Help Desk Software -- $25 /staff/mo ($20 purchased annual) Satellite Help Desk (Multi Company) -- $30 /staff/mo ($24 purchased annual) Pro Service Desk (ITIL-ITSM ) -- $40 /staff/mo ($32 purchased annual) Ent Service Desk (ITIL-ITSM ) -- $60 /staff/mo ($48 purchased annual) B) Download One Time On Premises License Starter Help Desk Software -- $8 /staff/mo ($10 purchased annual) Pro Help Desk Software -- $20 /staff/mo ($16 purchased annual) Satellite Help Desk (Multi Company) -- $25 /staff/mo ($20 purchased annual) Pro Service Desk (ITIL-ITSM ) -- $30 /staff/mo ($24 purchased annual) Ent Service Desk (ITIL-ITSM ) -- $40 /staff/mo ($32 purchased annual) C) Download Recurring On Premises License Starter Help Desk Software -- $200 /staff/ one time Pro Help Desk Software -- $400 /staff/ one time Satellite Help Desk (Multi Company) -- $500 /staff/ one time Pro Service Desk (ITIL-ITSM ) -- $600 /staff/ one time Ent Service Desk (ITIL-ITSM ) -- $800 /staff/ one time
Help Desk, Multi Company Desk and ITSM / ITIL Service Desk
Free Trial   No Credit Card Required
We offer Vision Helpdesk in two models SaaS and Download A) SaaS License Starter Help Desk Software -- $15 /staff/mo ($… 
Read more about Vision Helpdesk12 purchased annual) Pro Help Desk Software -- $25 /staff/mo ($20 purchased annual) Satellite Help Desk (Multi Company) -- $30 /staff/mo ($24 purchased annual) Pro Service Desk (ITIL-ITSM ) -- $40 /staff/mo ($32 purchased annual) Ent Service Desk (ITIL-ITSM ) -- $60 /staff/mo ($48 purchased annual) B) Download One Time On Premises License Starter Help Desk Software -- $8 /staff/mo ($10 purchased annual) Pro Help Desk Software -- $20 /staff/mo ($16 purchased annual) Satellite Help Desk (Multi Company) -- $25 /staff/mo ($20 purchased annual) Pro Service Desk (ITIL-ITSM ) -- $30 /staff/mo ($24 purchased annual) Ent Service Desk (ITIL-ITSM ) -- $40 /staff/mo ($32 purchased annual) C) Download Recurring On Premises License Starter Help Desk Software -- $200 /staff/ one time Pro Help Desk Software -- $400 /staff/ one time Satellite Help Desk (Multi Company) -- $500 /staff/ one time Pro Service Desk (ITIL-ITSM ) -- $600 /staff/ one time Ent Service Desk (ITIL-ITSM ) -- $800 /staff/ one time

LiveAgent   

607
Great customer service starts with better help desk software
Free Trial   No Credit Card Required
14-day free trial, no credit card required. Subscription plans: Ticket: $9/agent/month Ticket + Chat: $29/agent/month A… 
Read more about LiveAgentll-inclusive: $39/agent/month Self-hosted licenses: Downloadable: $11,950 - 20 agents included, +$690 for each additional agent. Enterprise: $34,950 - 50+ agents.

Help Scout   

134
Web-based help desk designed for better customer experience
Free Trial   No Credit Card Required
Basic: $15 user / month, or $12 user / month billed annually Standard: $25 user / month, or $20 user / month billed annu… 
Read more about Help Scoutally Plus: $40 user / month, or $32 user / month billed annually Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting & features designed for large teams. All Plans include 24x5 support, unlimited volume & storage, and 40+ third party integrations.
Web-based help desk designed for better customer experience
Free Trial   No Credit Card Required
Basic: $15 user / month, or $12 user / month billed annually Standard: $25 user / month, or $20 user / month billed annu… 
Read more about Help Scoutally Plus: $40 user / month, or $32 user / month billed annually Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting & features designed for large teams. All Plans include 24x5 support, unlimited volume & storage, and 40+ third party integrations.
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Help Desk & Ticketing Category Leaders Q1 2018

ArchivedThis ranking is not scheduled to be updated and is provided here for historical perspective

GetApp's quarterly ranking showcases the leading 10-15 Help Desk & Ticketing apps based in the cloud. Each app is scored using five factors, worth 20 points each, for a total possible score out of 100. These factors include user reviews, integrations, mobile app availability, functionality, and security. Each app's score is independent of commercial interests and existing relationships that GetApp has with app vendors.

Scroll down for more details about inclusion criteria and scoring.

Score
ReviewsIntegrationsMobileMediaSecurity
93
93
Reviews 16/20
Integrations 20/20
Mobile 18/20
Media 20/20
Security -/20
85
85
Reviews 15/20
Integrations 17/20
Mobile 18/20
Media 17/20
Security -/20
83
83
Reviews 16/20
Integrations 16/20
Mobile 14/20
Media 17/20
Security 20/20
79
79
Reviews 13/20
Integrations 16/20
Mobile 18/20
Media 16/20
Security -/20
76
76
Reviews 9/20
Integrations 16/20
Mobile 15/20
Media 16/20
Security 20/20
76
76
Reviews 20/20
Integrations 6/20
Mobile 16/20
Media 18/20
Security 16/20
72
72
Reviews 15/20
Integrations 16/20
Mobile 4/20
Media 17/20
Security 20/20
70
70
Reviews 13/20
Integrations 9/20
Mobile 13/20
Media 18/20
Security 17/20
67
67
Reviews 8/20
Integrations 16/20
Mobile 13/20
Media 16/20
Security -/20
64
64
Reviews 13/20
Integrations 7/20
Mobile 14/20
Media 16/20
Security -/20
63
63
Reviews 12/20
Integrations 11/20
Mobile 4/20
Media 16/20
Security -/20
63
63
Reviews 11/20
Integrations 16/20
Mobile 16/20
Media 7/20
Security 13/20
60
60
Reviews 13/20
Integrations 17/20
Mobile 17/20
Media 0/20
Security -/20
58
58
Reviews 11/20
Integrations 5/20
Mobile 16/20
Media 13/20
Security -/20
54
54
Reviews 11/20
Integrations 6/20
Mobile 16/20
Media 6/20
Security -/20

Help Desk & Ticketing software enables customer support agents to receive and respond to service requests. It acts as a point of contact for users to get answers to questions, gain assistance in troubleshooting, and solve any other customer care-related issues.

GetApp lists the best Help Desk & Ticketing software vendor reviews. Including examples of their program solutions, company comparisons, and other types of application options.

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