getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Help Desk Software with Collaboration tools - Page 4

Last updated: July 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

174 software options

Genuity IT Admin Suite logo

IT management platform for businesses of all sizes

learn more
Genuity IT Admin Suite is a cloud-based platform which helps businesses generate actionable insights and streamline process workflows for IT departments. Key features include ticket management, network monitoring, asset performance tracking, and spend analysis.

Read more about Genuity IT Admin Suite

Users also considered
TurnFriendly logo

The tool for complaint managers

learn more
TurnFriendly is a web-based platform, especially for the handling of complex complaints.

Read more about TurnFriendly

Users also considered
ServiceTonic logo

ServiceTonic targets small and medium size enterprises

learn more
ServiceTonic is a help desk software solution that centralizes support ticket and request management through multiple channels including web, mobile, email, phone, chat, and QR codes. It aligns with ITIL best practices to help IT departments effectively manage services. Key features include automation, knowledge management, and asset management.

Read more about ServiceTonic

Users also considered
Vision Helpdesk logo

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

learn more
Multi Channel Help Desk Ticketing Software, Staff Collaboration, Task management, Ticket billing, Gamification, Workflow, SLA, Escalation, Macros and more..

Read more about Vision Helpdesk

Users also considered
NITRO Help Desk for IT logo

Secure IT Help Desk Built Inside Microsoft 365, Teams, and S

learn more
NITRO Help Desk for IT is a Microsoft 365, Teams, and SharePoint-native ticketing platform with Teams integration, auto-routing, email-to-ticket conversion, optional NITRO Copilot AI, and flat-rate pricing with no per-user fees.

Read more about NITRO Help Desk for IT

Users also considered
Tactful AI logo

Simpler, Better and Modern Customer Service

learn more
Tactful AI’s customer service platform offers transformative business benefits by centralising interactions and enhancing service through AI and automation.

Read more about Tactful AI

Users also considered
Virima logo

Intelligent CMDB automation and complete IT asset management

learn more
Virima is a SaaS platform for businesses to manage IT operations and report potential challenges. It provides IT insights for decision-making through automated infrastructure discoveries and service mapping. The platform is designed to help companies simplify IT operations and systems management.

Read more about Virima

Users also considered
Watermelon logo

AI Agents for scalable, human-led customer conversations

learn more
AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools.

Read more about Watermelon

Users also considered
Rankmi logo

The all in one HR Platform.

learn more
Rankmi is the leading 360º software for the automation of human capital processes in Latin America, which offers the most complete, robust and secure all-in-one platform on the continent, covering each of the stages of the collaborators' life cycle.

Read more about Rankmi

Users also considered
Inxide logo

Omnichannel Conversational AI Platform developed by Increso

learn more
Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

Read more about Inxide

Users also considered
HelpSpot logo

Customizable help desk management software

learn more
HelpSpot is a help desk management software that allows businesses to organize multiple email accounts, filter and track support tickets as well as access pre-built reports according to requirements. Users can manage service level agreements, categorize help requests and integrate the platform with various third-party systems.

Read more about HelpSpot

Users also considered
Artologik HelpDesk logo

Help desk and ticketing software

learn more
Artologik HelpDesk is a ticketing system designed to enhance customer support and strengthen client relations. The system's flexibility allows organizations to customize the workflow to match their unique needs and scale the system as requirements evolve.

Read more about Artologik HelpDesk

Users also considered
Helpdesk 365 logo

SharePoint IT Ticketing System for Microsoft 365

learn more
Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

Read more about Helpdesk 365

Users also considered
OASYS^ logo

Embrace Your Business Transformation & Automation

learn more
OASYS^ is a cloud-based service management platform that unifies business operations by integrating multiple departments. It helps log, track, and resolve issues, automate workflows, manage SLAs, and provide real-time insights for better productivity and service delivery.

Read more about OASYS^

Users also considered
BoldDesk logo

Customer Service Software, Help Desk Software.

learn more
BoldDesk is premium customer service software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction.

Read more about BoldDesk

Users also considered
DevRev logo

DevRev OneCRM, purpose-built for technology companies

learn more
DevRev is a platform purpose-built for SaaS and technology companies, helping back-office development match the rapid pace of front-office customer relationships. It helps individuals bring end users, support engineers, product managers, and developers together, making it effortless to do what matters most and creating a company-wide culture of product and customer-centricity.

Read more about DevRev

Users also considered
Infraon Infinity logo

Infraon Infinity

learn more
Infraon Infinity is an integrated platform that helps small to large enterprises and telcos with information technology service management (ITSM), complete observability, and AIOps capabilities.

Read more about Infraon Infinity

Users also considered
Naofix logo

A unique SaaS that merges the powers of Helpdesk, CMMS & CRM

learn more
By choosing Naofix's Helpdesk, you're activating a customer service tool as easy to use as a superhero gadget. With seamless communication, automated ticket qualification worthy of superior intelligence, and crystal-clear metrics, your agents can tackle customer issues with the speed of a hero.

Read more about Naofix

Users also considered
VIZOR IT Asset Management logo

ITIL Certified IT Service and Asset Management Solution

learn more
VIZOR is an ITIL Certified IT Service and Asset Management Solution. Features include automatic ticket assignment, license management, knowledgebase, email integration, SLA support, self-service portal, network discovery, integrations with SCCM and LANSweeper. On-premise or Cloud. Try for Free.

Read more about VIZOR IT Asset Management

Users also considered
SysAid logo

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is the most advanced AI-Powered Help Desk platform in the market. By placing AI front and center in the organization's service delivery, SysAid guarantees enhanced employee satisfaction and a significantly reduced MTTR, all while boosting both productivity and efficiency.

Read more about SysAid

Users also considered
monday service logo

Customer support and service solution

learn more
monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues.

Read more about monday service

Users also considered
Froged logo

THE one tool for onboarding, engagement & customer support

learn more
FROGED is an all-in-one Product Success Platform, designed to evolve your entire customer lifecycle from onboarding and engagement to proactive customer support. Made by a SaaS, for SaaS companies, and it’s easy. Like, really easy.

Read more about Froged

Users also considered
zofiQ logo

Help desk & ticket automation platform for MSPs

learn more
AI copilot that automates MSP help desk and operations software for managed service providers by integrating into existing PSAs.

Read more about zofiQ

Users also considered
SteadyPoint Helpdesk logo

Customizable helpdesk for support across industries

learn more
Helpdesk is an ITIL & HIPAA-compliant SharePoint Add-in that streamlines customer support. It supports multi-channel ticket creation via email, Teams, and the portal, automates routing, prioritization, and escalations, and tracks SLAs. Customizable workflows, internal notes, and a knowledge base.

Read more about SteadyPoint Helpdesk

Users also considered
AISERA logo

AI service management

learn more
AI Service Desk by Aisera uses artificial intelligence (AI) to automate repetitive workflows and inquiries while continuously learning from each interaction. AI Service Desk includes Conversational AI, Conversational RPA, and TicketIQ.

Read more about AISERA

Users also considered