getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Software categoriesBlog & researchAbout us

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

Top Rated Help Desk Software with Freelancers - Page 6

Last updated: October 2026

Verified reviewer profile picture
Get free expert advice+1 (888) 216-6745
Call now for a one-to-one consultation in under 15 mins.
1 filter applied

Features

Integrated with

Pricing model

Devices supported

Organization types

User rating

392 software options

Sprinklr Service logo

AI-Native Contact Center Platform

Sprinklr Service is an AI-native contact center platform built to deliver exceptional customer experiences across 30+ voice, social, and digital channels from one unified platform.

Read more about Sprinklr Service

Users also considered
Consol CM/Helpdesk logo

Software for managing IT helpdesk and support operations

Consol CM/Helpdesk is a cloud-based solution designed to help businesses of all sizes manage IT helpdesk and support operations via a unified portal. The platform enables organizations to resolve inquiries and issues, track changes, map processes and establish custom workflows.

Read more about Consol CM/Helpdesk

Users also considered
NITRO Help Desk for IT logo

Microsoft-Native IT Ticketing Made Simple

NITRO Help Desk for IT is a Microsoft 365, Teams, and SharePoint-native ticketing platform with Teams integration, auto-routing, email-to-ticket conversion, optional NITRO Copilot AI, and flat-rate pricing with no per-user fees.

Read more about NITRO Help Desk for IT

Users also considered
Slaask logo

Customer service app for Slack users

Slaask is a customer service app for Slack, bringing all team & customer communication from multiple channels together in one place, for SMBs & large businesses

Read more about Slaask

Users also considered
Tactful AI logo

Simpler, Better and Modern Customer Service

Tactful AI’s customer service platform offers transformative business benefits by centralising interactions and enhancing service through AI and automation.

Read more about Tactful AI

Users also considered
Business Manager 365 logo

Cloud-based business management software

Business Manager 365 is an on-premise and cloud-based software designed to help organizations handle various business operations, such as customer relationship management (CRM), enterprise resource planning (ERP), quality assurance, IT ticketing, and more on a centralized platform.

Read more about Business Manager 365

Users also considered
Virima logo

Accurate CMDB, discovery and service mapping for IT teams

Virima combines agentless and agent-based discovery, a native CMDB, and ViVID™ Service Mapping to give IT teams a live view of assets, dependencies, and change impact. It integrates with ServiceNow, Jira Service Management, Ivanti, HaloITSM, Xurrent, Hornbill, and TeamDynamix.

Read more about Virima

Users also considered
Watermelon logo

Cloud-based AI customer service platform for all sizes

Watermelon is a cloud-based, EU-hosted AI customer service platform for building AI Agents that automate conversations across chat.

Read more about Watermelon

Users also considered
INSIDE logo

Cloud-based visual AI-powered customer engagement solutions.

Powerfront offers an array of products enabling businesses to flawlessly replicate in-person experiences online, helping both the company’s own clients and their end-users to drastically improve operational efficiency and effectiveness.

Read more about INSIDE

Users also considered
Zendesk AI logo

Zendesk AI is AI that puts humans first.

Zendesk AI sits at the core of Zendesk, enhancing every aspect of the customer experience. It transforms basic bots into autonomous AI agents, gives human agents new productivity tools, and empowers admins and managers with advanced workflows and quality control.

Read more about Zendesk AI

Users also considered
SysAid logo

Cloud-based AI ITSM & ESM platform for all sizes

Your help desk shouldn't be a queue your team disappears into. SysAid Copilot resolves requests instantly in natural language, or captures, categorizes, and routes tickets to the right agent automatically. Agents get context and a suggested fix inside every ticket, so they act instead of digging.

Read more about SysAid

Users also considered
ServiceWise logo

Web based help desk management software

ServiceWise is an online help desk software for IT service management and offers SLA management, configurable workflows, reporting and analytics features

Read more about ServiceWise

Users also considered
Inxide logo

Omnichannel Conversational AI Platform developed by Increso

Inxide by Increso is a conversational AI platform, which helps contact centers personalize interactions through various technologies such as biometric recognition, Natural Language Processing (NLP), smart speaker, and deep learning.

Read more about Inxide

Users also considered
HelpOnClick logo

Live Chat Software and Virtual agent for SMBs

HelpOnClick offers a help desk & knowledgebase solution for SMBs in addition to their live chat software, with ticket management and agent collaboration.

Read more about HelpOnClick

Users also considered
HelpSpot logo

Customizable help desk management software

HelpSpot is a help desk management software that allows businesses to organize multiple email accounts, filter and track support tickets as well as access pre-built reports according to requirements. Users can manage service level agreements, categorize help requests and integrate the platform with various third-party systems.

Read more about HelpSpot

Users also considered
Artologik HelpDesk logo

Help desk and ticketing software

Artologik HelpDesk is a ticketing system designed to enhance customer support and strengthen client relations. The system's flexibility allows organizations to customize the workflow to match their unique needs and scale the system as requirements evolve.

Read more about Artologik HelpDesk

Users also considered
IrisCX logo

Personalizing visual customer experience

IrisCX helps businesses resolve consumer problems faster. The platform enables businesses to provide live-guided or self-guided virtual support and generate valuable insights about consumer behavior.

Read more about IrisCX

Users also considered
Helpdesk 365 logo

SharePoint IT Ticketing System for Microsoft 365

Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.

Read more about Helpdesk 365

Users also considered
Attendo logo

What your ERP is missing

Attendo is a cloud-based customer service platform that integrates help desk, support ticketing, CRM, and maintenance management. It connects seamlessly with your existing ERP, VoIP, email, and social media for a unified experience.

Read more about Attendo

Users also considered
OASYS^ logo

Embrace Your Business Transformation & Automation

OASYS^ is a cloud-based service management platform that unifies business operations by integrating multiple departments. It helps log, track, and resolve issues, automate workflows, manage SLAs, and provide real-time insights for better productivity and service delivery.

Read more about OASYS^

Users also considered
BoldDesk logo

Autonomous AI Support

BoldDesk is a powerful autonomous AI platform for automating customer support across every channel.

Read more about BoldDesk

Users also considered
TeamWox logo

Online groupware and collaboration software

TeamWox is a web-based collaboration software with HRM, Task and Document Management, CRM, Service Desk and IP PBX suits in 30 languages.

Using this groupware, it is possible to build up an effective teamwork and speed up management decision-making based on timely and reliable information. Moreover, the TeamWox system allows to increase the efficiency of the working team and its productivity, as well as reduce expenses of the entire business.

Read more about TeamWox

Users also considered
Engaige logo

The AI customer support agent that acts like you

Engaige is the AI Ecommerce support platform for fast-growing DTC brands.

Read more about Engaige

Users also considered
HelpMaster logo

Helpdesk, service desk and customer support software

HelpMaster is used for helpdesk, service desk, IT service management and ITIL-based tech-shops. CRM, ticketing, web self-service, email to ticket conversion, asset management and workflow to help you streamline your customer support operations.

Read more about HelpMaster

Users also considered
Moveworks logo

Generative conversational AI for the enterprise.

Moveworks is the generative conversational AI platform that unifies all enterprise systems.

Read more about Moveworks

Users also considered