Slaask Pricing, Features, Reviews & Comparison of Alternatives

Slaask

Customer service app for Slack users

5.0/5 (1 review)

Slaask overview

What is Slaask?

Slaask is a customer service app for Slack, designed to unify all team & customer communication from multiple channels together in one place, for SMBs & large businesses.

Slaask supercharges Slack to function as a real-time customer service app. Slaask funnels all lead/customer communication from your site; mobile apps; Facebook page; Twitter account; and phone number (SMS) directly into your Slack. Teams can then chat in real time with leads and customers via Slack, in the same way they always use it.

Slaask nails all external communication needs to the centralized Slack portal, bringing teams right in front of leads and customers, and enabling higher levels of user satisfaction.
slaask.com

Pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
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Slaask reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  4.0
  5.0
  5.0
Kresten Østerby

All the features we need for the right price & the best customer service we've ever seen.

Used daily for 6-12 months
Reviewed 2017-06-08
Review Source: Capterra

Proving a stellar customer experience in both sales and support.

Pros
Not priced per agent, every employee can join a conversation = great experience for our users. As Slaask is seamlessly integrated into Slack, we don't have to train employees to using it. AMAZING customer service + we got a few feature requests implemented in less that 14 days. Routing chats to the right agents based on topic, schedules etc. just works and is extremely easy to setup. Integration to our CRM (Hubspot) works really well and was setup in literally 1 min. Integration with our SoMe channels so we don't miss a beat when people tweet us or write on Facebook. Integration to our knowledge base so clients get support article suggestions when asking a question.

Cons
Not being able to search in contact directory so we can reach a client who is experiencing issues. Pushing messages works fine, just need the search function - until that happens we call/email the user. Users have to ask the agent to send a transcript of a conversation, which can be only done from the administration interface. Would be nice if the user could send themselves from the widget, so we also can capture more emails.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Slaask pricing

Starting from
$29/month
Pricing options
Free
Subscription
Free trial
View Pricing Plans

(All Slaask pricing plans include unlimited team members. You can get 5% off for bi-annual payment and 10% off for annual payment)  

- $0 for up to 5 live conversations per month.
- $29 for up to 30 live conversations per month.
- $49 for up to 60 live conversations per month.

Slaask features

API
Automatic Notifications
CRM Integration
Chat
Multi-Channel Communication
Multi-Language
Social Media Integration
Third Party Integration

Activity Dashboard (119 other apps)
Alerts / Escalation (76 other apps)
Customizable Branding (124 other apps)
Email Integration (103 other apps)
Instant Messaging (102 other apps)
Knowledge Base Management (105 other apps)
Monitoring (111 other apps)
Real Time Monitoring (77 other apps)
Reporting & Statistics (131 other apps)
Support Ticket Management (80 other apps)
Surveys & Feedback (90 other apps)
Workflow Management (83 other apps)

Videos and tutorials

Additional information for Slaask

Key features of Slaask

  • Live chat
  • Help desk
  • Screensharing
View All Features

Benefits

• Unify all lead and customer communication (from your site, mobile apps, Facebook page, Twitter account, SMS, etc.) to Slack, and chat with leads and customers in real time.

• Automatically route any external requests to the most appropriate team members.

• Get insights on the location and browsing path of website visitors in real time.

• Trigger different messages to 'groups' of leads and customers.

• Automatically adapt live chat to multilingual websites.

• Engage in video chats and screen sharing with leads and customers.

• Better manage interactions with leads and customers with the help of Slaask's chatbot.