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ITSM
Page 6

ITSM Software with Alerts/Escalation (2026) - Page 6

Last updated: April 2026

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Features

Alerts/Escalation

Inventory Management(97)

CRM(39)

Remote Access/Control(61)

Self Service Portal(131)

Integrated with

Microsoft 365(30)

Microsoft Teams(42)

Salesforce Sales Cloud(16)

Google Workspace(13)

Slack(49)

Pricing model

Free(33)

Open Source(3)

Free Trial(116)

One Time License(7)

Subscription(114)

Devices supported

Mac(84)

iPad(80)

Android(84)

Linux(88)

Web-based(141)

iPhone(85)

Windows(113)

Organization types

Small Business(136)

Non Profit(93)

Large Enterprises(138)

Public Administrations(82)

Freelancers(51)

Mid Size Business(135)

User rating

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142 software options

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Sponsored

CommandLink ITSM

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

IT service management tool

CommandLink ITSM is an all-in-one IT service management tool for SD-WAN, UCaaS, CCaaS, firewalls, and more. It enables customizable workflows, event-driven actions, analytics, ISP services, project management, and dashboards. The platform also provides integrated support, voice and phone system controls, invoice automation, secure SD-WAN, user roles, and SASE configurations, ensuring efficient global network performance management.

Read more about CommandLink ITSM

Users also considered

Workelevate

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-enabled digital employee experience platform

Workelevate, an AI-enabled DEX platform, boosts employee productivity with its AI Copilot for instant IT issue resolution, reducing IT tickets. It also provides IT Admins with remote endpoint management and enhances Service Desk engineers with AI in ITSM.

Read more about Workelevate

Users also considered

House-on-the-Hill

3.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The Service Desk Solution on-premise or in the Cloud!

SupportDesk is an ITIL Support Management and Help Desk App.
Incident, Problem, Change Management, Asset Management, Knowledgebase.
SupportDesk is available both in the Cloud and On-Premises.

Read more about House-on-the-Hill

Users also considered

Enterprise Service Desk

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

ITIL-based incident, service and change management solution

Enterprise Service Desk is a scalable ITIL-based help desk solution delivering a multitude of features across incident, service and change request management

Read more about Enterprise Service Desk

Users also considered

HEINZELMANN

4.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Issue tracking software for the IT sector

HEINZELMANN is an issue tracking software designed to help businesses track computer hardware and software inventories, licenses, and orders. Administrators can capture, maintain, and administer critical information about assets such as health status in real-time.

Read more about HEINZELMANN

Users also considered

Maestro

(0)

Business intelligence platform to collect & analyze data

Maestro Intelligence Hub is a cloud-based platform designed to help small to midsize organizations connect the frontend and backend applications such as ERP, CRM, accounting, or POS to streamline and evaluate operational processes.

Read more about Maestro

Users also considered

Serviceware Processes

(0)

ITSM Software, Helpdesk & Service Desk for IT Organizations

Serviceware offers intelligent solutions for digitizing and automating service processes and enabling companies to optimize their service costs. Key features include a service-catalogue, self-service portal, configuration and knowledge base management and process control.

Read more about Serviceware Processes

Users also considered

ServiceTeam ITSM

(0)

Microsoft-centric ITSM software

Infused with the same technology as the Microsoft ecosystem you depend on, ServiceTeam ITSM is native to the Microsoft Power Platform and Dynamics 365.

Read more about ServiceTeam ITSM

Users also considered

TIKTING

(0)

TIKTING® Help Desk & Change Management System

SaaS or On-Premises Deployment
Auto Ticket Creation & Assignment
Categories, Sub-Cat, Levels & Tags
Priority, Levels and SLA
Advanced Search Filters
Fully Customizable
Predefined Search filters
Email Templates
Automate scenarios

Read more about TIKTING

Users also considered

etrack1

(0)

For customer centres with passionate customer service manage

etrack1 owns the entire value chain from technology to implementation, hosting and support.

This means that our customers have one point of contact. If something doesn't work or if there’s a need for support or consultancy, there will always only be one sole responsible for everything.

Read more about etrack1

Users also considered

KIX

(0)

Cloud-based ITSM software

KIX is a service management software solution for IT service management (ITSM) and technical customer service. It offers features tailored for organizations of all sizes, from SMEs to large enterprises in the public and private sectors.

Read more about KIX

Users also considered

HCL BigFix Service Management

(0)

AI-Powered Service Management. Insightful. Intelligent.

IT Service Management (ITSM) tools are essential for enterprises to manage and deliver streamlined IT services to their employees and customers. ITSM tools can also be leveraged beyond IT teams by departments like HR and facilities to handle their workflows.

Read more about HCL BigFix Service Management

Users also considered

sDesk

(0)

Cloud-based IT Service Platform

sDesk is an IT service management software that includes features like managing incidents, requests, changes, problems and major incidents through its cloud platform. The software also has a security operations centre that ensures cybersecurity threats are not overlooked by providing threat bulletins from sources like the National Cyber Security Centre.

Read more about sDesk

Users also considered

TACO

(0)

Auditing Policy Monitoring Tool

TACO can apply auditing policies to your organisation’s overall infrastructure environment. TACO covers compliance frameworks like CIS, POPI and GDPR, to name a few.

Read more about TACO

Users also considered

HCL BigFix Service Management

(0)

AI-Powered Service Management. Insightful. Intelligent.

IT Service Management (ITSM) tools are essential for enterprises to manage and deliver streamlined IT services to their employees and customers. ITSM tools can also be leveraged beyond IT teams by departments like HR and facilities to handle their workflows.

Read more about HCL BigFix Service Management

Users also considered

KLX ESM

(0)

Enterprise service management and automation platform

KLX ESM is an enterprise service management platform that centralizes IT and HR service management for small and medium businesses. The solution features a self-service portal, incident management compliant with ITIL practices, and automated workflows for both IT and HR processes. KLX ESM integrates with common business tools like Active Directory and Microsoft Teams while providing customizable dashboards for data-driven decision making.

Read more about KLX ESM

Users also considered

Helpion

(0)

Cloud-based software designed to optimize IT operations

Helpion is a service management software designed to optimize IT operations through workflow automation and resource management. It features four integrated modules: Ticket Management for issue tracking, Asset Management for inventory, Change Management for IT modifications, and Knowledge Base for information sharing. Helpion integrates with existing tools and offers customizable workflows to meet specific organizational needs.

Read more about Helpion

Users also considered

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