Live Chat Software with Multi-Channel Communication

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Freshchat   

48
Live Chat software for modern messaging
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social. Read more about Freshchat
Live Chat software for modern messaging
Freshchat is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social. Read more about Freshchat

Zoho Desk   

1,549
Industry's first context-aware Helpdesk Software
With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster. Read more about Zoho Desk
Industry's first context-aware Helpdesk Software
With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the Help Center with Contextual AI, so your agents can respond and help them find answers faster. Read more about Zoho Desk

LiveAgent   

679
Great customer service starts with better help desk software
Great real time customer service starts with better live chat software! Read more about LiveAgent
Great customer service starts with better help desk software
Great real time customer service starts with better live chat software! Read more about LiveAgent

Genesys PureCloud   

74
Mobile optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud
Mobile optimized cloud call center with multichannel routing
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation. Read more about Genesys PureCloud

Podium   

77
Review management, reputation software, feedback & webchat
Podium is a reputation management platform that manages reviews from multiple sites for increased visibility, improved operations, & better purchase decisions. Read more about Podium
Review management, reputation software, feedback & webchat
Podium is a reputation management platform that manages reviews from multiple sites for increased visibility, improved operations, & better purchase decisions. Read more about Podium

Salesforce Service Cloud   

435
Customer service & support software
Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more. Read more about Salesforce Service Cloud
Customer service & support software
Use Salesforce Service Cloud to initiate a personalized live chat session with your website visitors. Route chats, monitor & coach agents in real-time and more. Read more about Salesforce Service Cloud

TruChat   

2
Natural language processing powered chatbot + live chat
TruChat is an AI powered chatbot & live chat platform that lets users build multichannel conversational marketing chatbot solutions easily without any coding, as well as control customer conversations across all major messenger platforms, company mobile app, and websites with a single system… Read more about TruChat
Natural language processing powered chatbot + live chat
TruChat is an AI powered chatbot & live chat platform that lets users build multichannel conversational marketing chatbot solutions easily without any coding, as well as control customer conversations across all major messenger platforms, company mobile app, and websites with a single system… Read more about TruChat

HelpCrunch   

69
Live chat, email automation & helpdesk for support and sales
HelpCrunch is a web & mobile customer communication platform that combines a modern live chat, email automation, and a simple help desk in one solution. Read more about HelpCrunch
Live chat, email automation & helpdesk for support and sales
HelpCrunch is a web & mobile customer communication platform that combines a modern live chat, email automation, and a simple help desk in one solution. Read more about HelpCrunch

UJET   

42
Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET
Customer interaction & support platform with CRM integration
UJET is a modern cloud contact center software company with leading innovation in smartphone-era customer support on the web, phone, and mobile apps. Read more about UJET

LiveChat   

817
Premium Customer Service Software for Live Chat & Help Desk
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers. Read more about LiveChat
Premium Customer Service Software for Live Chat & Help Desk
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers. Read more about LiveChat

REVE Chat   

13
Multi Channel Live Chat Software for Website Engagement
REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage with website visitors. Read more about REVE Chat
Multi Channel Live Chat Software for Website Engagement
REVE Chat is an omni-channel customer support software that offers live chat, video chat, voice call, and queuing to engage with website visitors. Read more about REVE Chat

Bitrix24   

333
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24
Free collaboration, communication & management tool suite
Bitrix24 is an online -or self-hosted- business collaboration platform providing CRM, document management, tasking, time management, & project management tools. Read more about Bitrix24

LivePerson   

33
Live Chat, Messaging and Bots Solution Provider
LiveEngage enables businesses to manage chat and messaging conversations from their website, SMS, Facebook Messenger, Apple Business Chat and WhatsApp. Read more about LivePerson
Live Chat, Messaging and Bots Solution Provider
LiveEngage enables businesses to manage chat and messaging conversations from their website, SMS, Facebook Messenger, Apple Business Chat and WhatsApp. Read more about LivePerson

Zendesk  

2,048
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.
Cloud customer service software
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise productivity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface, Zendesk is ea… Read more about Zendesksy to try, buy, implement, and use. Zendesk seamlessly integrates all of your support channels including email, web, chat, and social media. Deploy to as many customer service agents as you need whether it's 5, 50, or 500. Zendesk has been deployed by companies with thousands of agents and with tens of thousands of tickets each day.

Intercom  

545
Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email… Read more about Intercom
Customer messaging platform for sales, marketing and support
Intercom is a customer communication platform with a suite of integrated products for every team, including sales, marketing, product, and support. Intercom products enable targeted communication and engagement with leads and customers via website, inside web and mobile apps, and by email… Read more about Intercom

Zingle  

107
Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more. Read more about Zingle
Text messaging for customer service & team collaboration
Zingle is an SMS messaging solution which enables communication between businesses & their customers via text, with multi-channel messaging, automations & more. Read more about Zingle

LiveHelpNow  

68
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow
Help desk and live chat solution for customer service
LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more. Read more about LiveHelpNow

Kayako  

150
Unified customer service platform
Kayako Live Chat Software made personal and simple and unifies customer service across chat, social, email and phone. Read more about Kayako
Unified customer service platform
Kayako Live Chat Software made personal and simple and unifies customer service across chat, social, email and phone. Read more about Kayako

Crisp  

45
All-in-one multi-channel solution for customer messaging
More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication. Read more about Crisp
All-in-one multi-channel solution for customer messaging
More than Live Chat, companies have now to face with multi-channel customers support so Live Chat is not enought anymore. By using Crisp, companies can enjoy an all-in-one multi-channel customers relationship platform that will help them better scale their communication. Read more about Crisp

Deskpro  

26
Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.
Customer service software you can depend on
Deskpro is multi-channel helpdesk software that can be Cloud or self-hosted. The helpdesk app includes using filters, custom fields, macros, quick replies, labels, triggers and notes. You can also use Deskpro to generate self-help content for your clients. Read more about Deskpro Other features of the app include live chat, customer feedback and suggestion tools, custom branding, 3rd party integrations and advanced reporting.

Quiq Messaging  

18
Business messaging solution - SMS, FB Messenger, Kik, & Chat
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat. Read more about Quiq Messaging
Business messaging solution - SMS, FB Messenger, Kik, & Chat
Quiq business messaging connects companies with their customers on the channels they are already using, SMS/Text, Facebook Messenger, Kik, and Chat. Read more about Quiq Messaging

User  

17
The engine of growth.
Live chat that tells you who you speak with. Communicate personally or send automated messages. Read more about User
The engine of growth.
Live chat that tells you who you speak with. Communicate personally or send automated messages. Read more about User

chat.io  

11
Omnichannel chat platform for businesses
Multichannel chat platform designed to increase customer engagement and sales on eCommerce websites. Read more about chat.io
Omnichannel chat platform for businesses
Multichannel chat platform designed to increase customer engagement and sales on eCommerce websites. Read more about chat.io

Helpshift  

28
Scalable customer care via web & mobile apps
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift
Scalable customer care via web & mobile apps
Helpshift is an in-app customer engagement and web-based customer support platform that enables mobile apps to improve customer experience, drive higher ratings, reduce churn and increase retention. The suite includes full ticketing system, native FAQs, in-app chat, push campaigns & more. Read more about Helpshift

hellomybot  

9
Chatbot & voicebot creation for businesses
hellomybot.io is an omnichannel bot platform for companies and developers who want to create any kind of conversational agent, such as AI voice and text chat agents for reaching out to customers with the aim of creating an enhanced customer experience. Read more about hellomybot
Chatbot & voicebot creation for businesses
hellomybot.io is an omnichannel bot platform for companies and developers who want to create any kind of conversational agent, such as AI voice and text chat agents for reaching out to customers with the aim of creating an enhanced customer experience. Read more about hellomybot
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Live Chat Category Leaders Q1 2019