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Top Rated Remote Support Software with Reporting/Analytics in 2026

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All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: April 2026

Reporting and analytics provide insights into user activities, system connections, and performance metrics. They help in tracking productivity, identifying common issues, and generating customizable reports for better decision-making and client support. Our reviewers in remote support software rated this feature as important.

5 Best Remote Support Software with Reporting/Analytics

Product
User rating
Starting price
BeyondTrust Remote Support logo
4.6
(2K)
1995
/per month
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GoToMyPC logo
4.8
(586)
35
other/per month
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Freshdesk logo
4.5
(3.4K)
19
per user/per month
learn more
Webex Suite logo
4.4
(7.3K)
25
per user/per month
learn more
TeamViewer Remote logo
4.6
(11.6K)
24.90
flat rate/per month
learn more

See other top Remote Support products with reporting/analytics

How we picked the 5 top rated products

We chose the high-performing solutions on this list based on verified user ratings on our site. Depending on available data, qualifying products either had to be among the most user-reviewed or the most searched-for products in the Remote Support software category. They also needed to have sufficient reviews about reporting/analytics, have a minimum user rating of 3 out of 5 for that feature, and show evidence of U.S. market presence. We then added a distinction for up to three products based on our proprietary ratings and reviews: Highest rated, Highly rated for reporting/analytics, and Highly rated for free version. Sponsorship or client status has no influence on the selection of these products, but it may impact the order in which products appear.

Details for the 5 best products

BeyondTrust Remote Support logo
Reviews Sentiment
 
 
 
1-2(19)
3-4(654)
5(1,336)
Key Features
Remote Access/Control4.7
Access Controls/Permissions4.6

User insights about the reporting/analytics feature

Users report that BeyondTrust Remote Support offers robust reporting/analytics capabilities, making it easy to generate comprehensive reports and apply filters for customized information. They find it valuable for tracking tasks, identifying pain points, and improving workflow. Reviewers appreciate the ease of use and the ability to organize data into informational summaries for better business performance.
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“Administrators and users with the appropriate privileges can generate extensive comprehensive reports as well as apply filters to customize the information in the reports based on specific needs.”
JL

Juan L.

Ingeniero

“The reporting process helps me to organize data into informational summaries in order to monitor how different areas of my business are performing; while the analytics is used to study data from the reports in order to extract meaningful insights to fix, improve and for the better perfromance of my company.”
Verified reviewer profile picture

Adebayo A.

Executive Protection/Safety Officer

Starting price
1995 /
per month
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Pros and Cons based on 2,009 verified reviews
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Efficient remote support

Effective IT support

Convenient remote assistance

Quick problem solving

Reliable tech support

Slow connection speed

High pricing concerns

Complicated user connection

Frequent connectivity issues

See pros and cons details
GoToMyPC logo
Reviews Sentiment
 
 
 
1-2(5)
3-4(76)
5(505)
Key Features
Remote Access/Control4.9
Access Controls/Permissions

User insights about the reporting/analytics feature

Users report that GoToMyPC's reporting/analytics feature is not widely used or needed for their business models. Those who do use it appreciate the ability to track time usage for billing and production monitoring. Reviewers find the feature easy to access and use, but many do not find it relevant to their specific needs or are unaware of its existence.

See related user reviews

“The reporting feature helps me know my exact time usage to bill my customer. ”
AP

Amber P.

Bookkeeper

“I just never think to use the data reporting function since the information is not important to my use.”
SO

Steven O.

Owner

Starting price
35other /
per month
learn more
Pros and Cons based on 586 verified reviews

Work flexibility while traveling

Seamless desktop access

Reliable and secure access

Remote office connectivity

Effective remote work solution

Dependence on host computer

Slow connection speeds

Challenges with multiple screens

High pricing concerns

Problems with issue resolution

See pros and cons details
Freshdesk logo
Reviews Sentiment
 
 
 
1-2(49)
3-4(1,350)
5(2,008)
Key Features
Remote Access/Control4.5
Access Controls/Permissions4.4

User insights about the reporting/analytics feature

Reviewers appreciate Freshdesk's reporting/analytics capabilities for providing valuable insights into customer service operations. They highlight the ability to track key performance metrics, agent productivity, and customer satisfaction. Users find the reports comprehensive and helpful for making data-driven decisions, although some mention difficulties with report customization and exporting. The feature is praised for enhancing transparency and operational efficiency.
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“Freshdesk's reporting and analytics capabilities provide sellers with valuable insights into the performance of their customer service operations, allowing them to make data-driven decisions about how to improve.”
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Maximiliano B.

Sales

“Freshdesk include report templates and also, we can create custom reports with specific criteria for a determined support analytics.”
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Jose J.

CTO

Starting price
19per user /
per month
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Pros and Cons based on 3,407 verified reviews
Verified reviewer profile picture
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Multichannel communication support

Efficient help desk management

Enhanced team collaboration

Robust issue tracking

Comprehensive customer support

Limited search functionality

Slow performance speed

Inconsistent issue resolution

Inefficient email management

Problematic call management

See pros and cons details
Webex Suite logo
Reviews Sentiment
 
 
 
1-2(132)
3-4(3,248)
5(4,015)
Key Features
Remote Access/Control4.4
Access Controls/Permissions4.4

User insights about the reporting/analytics feature

Reviewers indicate that Webex Suite's reporting/analytics capabilities are comprehensive and valuable for tracking metrics such as attendance, test scores, and audience engagement. They find it helpful for monitoring user activity, meeting trends, and organizational performance. Users appreciate the detailed data and insights provided, although some mention the need to access the portal for analytics and occasional clunkiness in report retrieval.
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“Reporting analytics helps to calculate and track the audience presence in the meeting through webex. It shows us a detail format of the peoples present which is very easy to understand. It is extremely important feature so far because it helps to see the presence/absence in a detail format.”
IP

Ishaan P.

Software Engineer Intern

“It's also an good tool where I see each users activity and audio sources, time durations and others for the session and helpful for me to ensure the users activity is up to the standards.”
Verified reviewer profile picture

Manish V.

Business Development Associate

Starting price
25per user /
per month
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Pros and Cons based on 7,395 verified reviews
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Efficient remote collaboration

Robust communication conferencing

Enhanced team collaboration

Interactive webinars

Effective online training

Connectivity issues

Browser compatibility problems

Complicated issue management

Navigation and screen issues

User experience challenges

See pros and cons details
TeamViewer Remote logo
Reviews Sentiment
 
 
 
1-2(88)
3-4(3,635)
5(7,896)
Key Features
Remote Access/Control4.7
Access Controls/Permissions4.5

User insights about the reporting/analytics feature

Reviewers indicate that TeamViewer Remote's reporting/analytics capabilities are useful for tracking usage, session history, and system updates. They find it helpful for generating reports on network quality and monitoring IT department activities. However, many users do not utilize this feature, citing a lack of necessity for their specific use cases. Some mention the need for more comprehensive reporting options.

See related user reviews

“TeamViewer provides the option to record when users access a computer which has been useful to us. Additionally TeamViewer can be setup to monitor for system updates, disk usage, antivirus software, network traffic, and other things of interest to a well working IT department.”
AN

Alex N.

System Analysis

“There is not a need for this in the work that I do, the tool for me is used simply to remotely connect to someone's computer and offer support. Reporting and analytics is not needed in the work that I do.”
GP

Graham P.

IT/Business Analyst

Starting price
24.90flat rate /
per month
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Pros and Cons based on 11,619 verified reviews

Efficient remote access

Versatile screen sharing

Remote IT support

Comprehensive online meetings

Facilitates home working

Lag and latency issues

Inconsistent version compatibility

High cost

Dependence on strong internet

Slow connection speed

See pros and cons details

Other Top Rated Remote Support Software with Reporting/Analytics in 2026

Slack logo

A single place for team communication and workflows

learn more
Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Read more about Slack

Users also considered
Webex Suite logo

One app for everything. And everyone.

learn more
Webex brings together Calling, Meeting and Messaging modes of collaboration into a seamless, engaging, inclusive and intelligent experience.

Read more about Webex Suite

Users also considered
Freshdesk logo

Online helpdesk system and customer service software

learn more
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Read more about Freshdesk

Users also considered
ScreenConnect logo
Category Leaders

Remote meeting platform for resolving customers' queries

learn more
Fully functional remote support. ScreenConnect gives you the ability to remotely view & control devices from anywhere there is an Internet connection.

Read more about ScreenConnect

Users also considered
LiveAgent logo

Multichannel Help Desk Solution with Powerful AI Features

learn more
Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Read more about LiveAgent

Users also considered
BeyondTrust Remote Support logo

Secure remote access software

learn more
BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Read more about BeyondTrust Remote Support

Users also considered
Zoho Desk logo

Customer service software for businesses of all sizes

learn more
Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Read more about Zoho Desk

Users also considered
AnyDesk logo

Remote desktop software

learn more
AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

Read more about AnyDesk

Users also considered
Zoho Assist logo
Category Leaders

Cloud-based remote support solution

learn more
Quick Remote technical support enabled with embeddable website widget, built-in chat, file transfer, remote rebooting, rebranding & more

Read more about Zoho Assist

Users also considered
ISL Light logo
Category Leaders

Remote support software & unattended remote access

learn more
Rich-featured remote support solution designed for SMB's and big enterprises which need to offer reliable and secure remote assistance. Easy-to-use&fast.

Read more about ISL Light

Users also considered
Zoho Meeting logo

Web conferencing tool to host online meetings and webinars.

learn more
Access remote participant's computer using Zoho Meeting. Share your computer's keyboard and mouse control with other participants during meeting.

Read more about Zoho Meeting

Users also considered
GoToMyPC logo
Category Leaders

Remote support management solution

learn more
GoToMyPC is a remote access solution for connecting with remote desktops, which allows users to access, manage & transfer files, data and applications. It includes AES encryption, dual passwords & end-to-end authentication, which provide secure access to hosts & clients across multiple devices.

Read more about GoToMyPC

Users also considered
RemotePC logo
Category Leaders

Remote Access for Consumers, SMBs, and Enterprises

learn more
RemotePC is a fast and secure remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to your remote computers to work from home or anywhere you choose.

Read more about RemotePC

Users also considered
JIRA Service Management logo

IT service platform for unified support

learn more
JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Read more about JIRA Service Management

Users also considered
Freshservice logo

A complete IT service management (ITSM) tool for business

learn more
Freshservice is an online ITIL service desk with ticketing & asset management capabilities, and incident, problem, change, release, and knowledge management tools.

Read more about Freshservice

Users also considered
FixMe.IT logo
Category Leaders

Remote Support Software That Always Works

learn more
Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support.

Read more about FixMe.IT

Users also considered
Supremo Remote Desktop logo

Remote assistance, IT professionals, System administrators

learn more
SupRemo helps private and companies to connect with remote devices or servers to manage applications and provide support. The white-label capabilities let professionals personalize the interface using custom logos, company details and themes to establish brand identity with clients.

Read more about Supremo Remote Desktop

Users also considered
SysAid logo

AI-enabled ITSM platform for businesses of all sizes

learn more
SysAid is an ITSM software platform that enhances IT service management with AI chatbots, workflow automation, and asset management.

Read more about SysAid

Users also considered
dualmon logo
Category Leaders

Remote support and device access management solution

learn more
dualmon Remote Access is a remote desktop software that helps businesses manage support, server monitoring, access management & other operations across remote devices. Users can host web meetings to give presentations, demos or training and facilitate collaboration via annotation and drawing tools.

Read more about dualmon

Users also considered
Atera logo

Cloud and mobile-based IT management platform with AI

learn more
Atera is the ultimate all-in-one remote monitoring tool suite for MSPs and IT Pros. Includes everything you need and nothing you don't: Full RMM, PSA, Help Desk and Ticketing, Remote Access & So Much More. Monitor unlimited devices for a fixed monthly cost. Try Atera for free today.

Read more about Atera

Users also considered
Action1 logo
Category Leaders

Patching That Just Works

learn more
Action1 reinvents patch management with an infinitely scalable and highly secure platform configurable in 5 minutes that just works.

Read more about Action1

Users also considered
Pulseway logo
Category Leaders

Remote monitoring and management platform for IT

learn more
Pulseway is a remote monitoring and management software designed for managing workstations, servers, and network devices across Windows, Mac, and Linux environments. The platform includes real-time monitoring with actionable alerts, remote control capabilities with unlimited sessions, automated patch management for operating systems and third-party applications, and scripting tools with auto-remediation features.

Read more about Pulseway

Users also considered
NinjaOne logo
Category Leaders

Unified endpoint management & IT automation platform

learn more
NinjaOne’s unified IT operations platform, providing a seamless, single-pane solution to manage endpoints and support end-user including multiple one-click remote control options as well as a full suite of behind-the-scenes remote management tools.

Read more about NinjaOne

Users also considered
JumpCloud Directory Platform logo

A cloud directory platform for secure access to resources

learn more
JumpCloud is an open directory platform for secure, frictionless access from any device to any resource, anywhere.

Read more about JumpCloud Directory Platform

Users also considered
Dameware logo

Remote-access system support tool for IT professionals

learn more
Dameware is a cloud-based remote support tool that assists IT professionals with issue resolution and Windows administration. Key features include multi-platform support, directory management, user account permissions, live chat, multi-monitor visibility, task-based ticketing and reporting.

Read more about Dameware

Users also considered

Key features for Remote Support software

Based on GetApp's analysis of verified user reviews collected between July 2021 and August 2024.

  • Remote Access/Control: Reviewers value the ability to access and manage multiple computers from anywhere, including mobile devices, with secure, real-time troubleshooting and collaboration features. 95% of reviewers rated this feature as important or highly important.
  • Access Controls/Permissions: Users appreciate the ability to customize permissions, ensuring secure access while maintaining control over who can access and manage remote systems. 89% of reviewers rated this feature as important or highly important.
  • Real-Time Notifications: Reviewers highlight the importance of instant alerts for staying informed and responding quickly to issues, with customizable settings to manage notification preferences. 88% of reviewers rated this feature as important or highly important.
  • Unattended Access: Users find unattended access crucial for performing maintenance and support tasks without requiring someone to be present, enhancing flexibility and efficiency. 88% of reviewers rated this feature as important or highly important.
  • Screen Sharing: Reviewers emphasize screen sharing's role in facilitating collaboration, troubleshooting, and training by allowing users to demonstrate and resolve issues in real-time. 85% of reviewers rated this feature as important or highly important.
  • Chat/Messaging: Users appreciate integrated chat features for real-time communication during remote sessions, aiding in quick problem resolution and seamless collaboration. 81% of reviewers rated this feature as important or highly important.