BizLibrary Reviews

Courses that fit the learners needs - Micro or full eLearning.

Learning Management side lacked in the administration side

We enjoy having a great variety of videos from which to choose for our employees. We are always able to find something current and topical for our mandatory quarterly safety videos. There are so many options for every topic we've ever needed to assign to our workforce. Some videos are even entertaining--which helps immensely when someone feels they are being 'forced' to watch something!

I'm still confused over the whole teams, groups, etc., specifications.

Laura- thanks for your review! We are so happy to hear that you are enjoying our variety of videos and their formats. Your feedback is so important to us, I will pass along your notes to your CSM to provide more training in those areas! Thanks again - Grace from BizLibrary

The course selection is great. We have always been able to locate options for any training initiatives we are launching. The Concierge service provided by BizLibrary makes the sourcing of materials a breeze.

If there is one con, it is the fact that in there effort to keep materials updated, we have had key training lessons that we tie into our programs discontinued and no new options were offered which lead us to have to rewrite our programs.

Robert- thanks for your review! We are so happy to hear that you are enjoying our course selection. We are so glad to hear your CSM and our Content Concierge team has helped you out so much. Thanks again - Grace from BizLibrary

We like that it's user-friendly and offers canned and custom content!

Sometimes the features can be a little inconsistent or difficult to manage, mainly the learning initiatives and trying to set them up to automatically renew/assign upon expiration.

Katie- thanks for your review! We are so happy to hear that you find the platform easy to navigate. We love hearing feedback, so we will be sure to pass along your suggestions to our content team. Thanks again - Grace from BizLibrary

Our selection committee and I liked the variety of course modalities that would reach the generations and learning styles in the organization. Other factors...consistency of the media player along with the resources and support provided post implementation influence our decision to choose BizLibrary.

Information Overload. Because there is so much content to choose from, users can sometimes be overwhelmed by competing courses for a similar topics.

William- thanks for your review! We love to hear that your organization's selection committee found value in the different types of content offered. Additionally, we are pleased to hear you are feeling supported by our client success team. We love hearing feedback from our clients so we will be sure to pass along your suggestions to our content team. Thanks again - Grace from BizLibrary

The features most impactful for our organization has been the ability to export content easily to an external LMS. The course catalogs are easy to browse, the content exports seamlessly and always exports a content list with it. I enjoy the promotional and marketing support to help engage users and the new playbooks and paths are amazing. Please keep making more of those!

The inability to modify or remove tests. Some are very detailed and difficult. While retention is important, high level overview of understanding is our goal to keep users engaged in optional training.

Bridget- thanks for your review! We are happy to hear that you find ease when exporting content to an external LMS and love using the marketing templates. We love hearing feedback from our clients about how we can improve our content. We will share your ideas with our content team! Thanks again - Grace from BizLibrary

We've been a BizLibrary customer for over 14 years. What I like best is that BL is always improving the user experience and provides excellent content for our purposes. It is easy to upload custom content and track user progress in the LMS.

Reporting and some administrative features. Some areas are wonderful but some areas are not as intuitive as you might think. For example, it is an easy export for a learner to get access to progress but you are unable to see at a glance how much learning in terms of minutes or hours without exporting to excel and running a formula. I wish there was a way to impersonate users to see what they see for troubleshooting. With that being said, we have very few user issues with the system so part of it might be because we don't have to use those tools often.

Sara- thanks for your review! We are happy to hear that you find our product enhancements beneficial to your overall experience and get great use out of our content. We love hearing feedback from our clients about how we can improve our content. We will share your ideas with our content team! Thanks again - Grace from BizLibrary

Wide selection of available courses, very affordable pricing, and the flexibility of their representatives in meeting our unique needs.

Some of the courses were outdated, as if they were made very long ago. This may because they lack a consistent look and feel. Also, while screening some courses I found a couple that were inappropriate (at least for our somewhat conservative culture).

Craig- thanks for your review! We are happy to hear that you found the BizLibrary courses a great addition to what you were already creating for your learners. We love hearing feedback from our clients about how we can improve our content. We will share your ideas with our content team! Thanks again - Grace from BizLibrary

The ease of putting together curated content for our learners and to be able to easily track completions. I love the BizLibrary branded content. BL is constantly upgrading and adding new and exciting content that is relevant for the times and our business. Administration and reporting is very robust.

The only improvement that I could see from our standpoint is an integration with our HRIS system. We've never looked into it but to have all the employee self service in one spot would be helpful but it is not a deal breaker.

Sara- thanks for your review! We are happy to hear that you find ease when curating content to send to your learners and tracking their completions. We love hearing ideas from our clients about how we can enhance our platform. We will share your ideas with our product team! Thanks again - Grace from BizLibrary

With BizLibrary, you have many ways to engage your employees and unleash their creative sparks! Our company has not historically provided competency-based training to our employees. Each department has a trainer (SME) who provides technical and procedural knowledge that the employees will use to satisfy our clients' needs. Technical skills - not people skills. With the introduction of the BizLibrary...

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I only wish the library contains topics that focus on our business world (the mortgage industry).

Jena - thanks for your review! We are happy to hear that you and your learners enjoy BizLibrary's content and can encourage elective learning. We love hearing ideas from our clients about new content to add and will share this with our team. Thanks again - Rachel from BizLibrary

The over all ease of use, and administration of the courses. BizLibrary also has many SME's that can help guide you thru your program needs.

I think the reporting could be a little better. They offer many excellent ways to report the information and many have no problem with the reports. My only con for this is I wish it was more of an adhoc query where I could select exactly what I want out to then turn into my own KPI's that fit my organization.

Matt, thank you for your review! We are so happy to hear that our platform and content meet the needs of your organization. Thank you for sharing your feedback about reporting. We take all client feedback seriously and share it with our product team! -Rachel from BizLibrary

The Biz Library software removes the barriers to get training to our employees quickly and productively. It makes the administration of the assignments easier and allows learners to make their own learning paths specific to their needs.

There are so many functions and ways to use them that it can seem overwhelming at first. You just need to take the time to learn the system and then you are blown away.

Tayln, thanks for your review! We love hearing your positive feedback about our software and the relationship you have with the client success team. We look forward to continuing our partnership and seeing the success of your training program. -Rachel from BizLibrary

1. We previously used content that was so curated it came off as cold and unfriendly. It was too canned. Biz content is of similar quality, but the videos are a lot more easy-going. They are more relatable. 2. We also like the [SENSITIVE CONTENT HIDDEN] content. It's super fun, a little edgy, and our users really engage. 3. I love the episodes that are 20 or so minutes long that really demonstrate how to go about or not go about certain manager/employee interactions.

There are some videos where the speaker is standing off to the side of a power point slide or green screen, and is conveying information. These look a little poorly put together, and the lecture style isn't really resonating with our users.

Cheryl, thank you for your review! We're excited to hear that your organization likes the engaging content BizLibrary has to offer. We appreciate your feedback about the Six Sigma Curriculum and will pass this information along to your Client Success Manager. Thanks again for your review! -Rachel from BizLibrary

Biz Library has been a good partner in the past, but we are even more excited about our future in partnership with them. In the past we loaded their content into our LMS, but we are now planning the launch of their direct platform which we expect to improve our learner experience. The BizLibrary Team has been extremely customer focused. Since we operate fairly lean, I am thankful for their Content Mgt Team as they've helped build out full curriculums in alignment with our global competencies. They are truly an extension of our team.

Their certification support is somewhat limited. I'd like to see a more thorough curriculum to create certification journeys rather than just courses that align to a curriculum. For instance, the SHRM or PMP curriculum should contain the courses needed to prepare for the exam limiting repetition. This category could benefit from some focused improvement (i.e. especially HR Manager), but I know they are up for it and fully capable. Its a matter of identifying it as a priority.

Heather, thank you for your review! We love hearing your positive feedback on BizLibrary's content and support. We're excited to continue our partnership together! We appreciate your honest feedback about the certification support and will pass this information along to the appropriate team members. Thanks again for your review! -Rachel from BizLibrary

I like that there's a rating system within the LMS itself and you can provide feedback. Their support reps are very patient. The interface is visually pleasing.

Content quality varies video-to-video, so everything needs to be vetted. Administrative interface is clunky with: - multiple page reloads/clicks to get to important settings - display bugs that require users to refresh often (scrollbar disappears) - random internal server errors - user management actions buried under a subtle "Actions" menu, - confusing or cutesy terminology that doesn't match conventions...

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Megan, thank you for your review! We're happy to hear about your positive experience with our support team. We value your feedback regarding the admin experience and will share this directly with our team and your Client Success Manager. Thanks again for your review! -Rachel from BizLibrary

BizLibrary offers an extensive course library that enables you to prived options for everyone in your organization. The team keeps their content fresh, by releasing new content each month and retiring outdated courses as well. The team is also incredibly helpful and passionate about their work. My Client Success Manager, [SENSITIVE CONTENT HIDDEN] is outstanding! We meet monthly to discuss how our company's training plan is going and what she and her team can do to support our efforts. We have a great partnership!

There is nothing that I like least. The content is easy for us to extract and load into our LMS

Sarah, thank you for your review! We are so happy to hear about your positive experience with BizLibrary and your Client Success Manager! We look forward to continuing our partnership. Thanks again for your kind review. -Rachel from BizLibrary

There are so many different content areas/topics available for both managers/supervisors and employees. Also the registration process if very easy with some of the new/updated changes made to the classroom portion.

In certain views to view the rest of the roster or employee list you have to continue to click the expand down button. I really wish there was a way to expand it in one click.

Kory, thank you for your review! We're happy to hear that our content collection satisfies your training needs, and that our classroom registration process is easy to use. We appreciate your feedback and will share your thoughts with the team about the list view. Thanks again for your review. -Rachel from BizLibrary

I like all the content options and the support team. They are quick to answer questions big or small.

The overall platform seems unstable at times. Odd glitches when logging in. Very common to log in a new user, create a password and then they are still logged in as whoever was on the computer last. So we end up logging out and then back in. I would say this happens 75% of the time when logging in as a new user. Other issues relate to system hanging up and need to empty cache or hit F5 or control F5.

Joel, thank you for the review! We apologize for the issues you have experienced with the platform, and we will share this concern with the team and your client success manager. We are happy to hear that you enjoy the content, and have had a positive experience with our helpful support team. Thanks again for the review! -Rachel from BizLibrary

Client Success Managers really work with you and your organization to ensure that the software meets my organization name. In the 3+ years we have worked with the system they are continually evolving to meet their client needs.

Deactivated Learners - wish there was an easier way to move from teams and make inactive

From both and administrator and a user standpoint, the platform is very easy to use and has so much variety in content and delivery that it easily meets our L&D needs.

It’s difficult to find something I don’t like but if I have to pick something I’d say there are times where I submit ideas or concerns and that input is “not on the roadmap”. Now, to be fair, many of my ideas are embraced. I’d say I feel my ideas are put into action 80% of the time where I am “not on the roadmap” 20% of the time.

It's cheaper than most and has a lot of content

Where do I start... As an Admin for the system at our company I've seen 1st hand how poor the LMS tools are. You will find screens that aren't intuitive and wildly more complex than they need to be and still fail to deliver the information you need. Assigning content to multiple users requires you to use a separate system to build the curriculum. It's disconnected and problematic. This system will cause you frustration and the UI/UX is could be a case study for what not to do.

We have a dedicated account rep who really cares about us getting the most value out of their services. We meet via phone with her monthly and she is always making suggestions how initiatives we can create to get our staff more brutalization of the system. We like that we can setup workflows and our managers can go into the system and assign training videos to their staff, making them mandatory and setting a deadline on when they must be completed. We have added a video series to our new managers training program, and we have gotten good feedback.

We had a manager ask if we were able to upload our own training videos under our employer account so our staff could review them. This is not a function available but would be great to see in the future.

The quantity of the training courses is immense and it is always growing. The platform changed a few years ago, so they aspire to do great things to make it easy for a company to integrate the training both culturally to your company as well as satisfy regulatory compliance. The online chat is very easy to use, and the help you get is always quick and spot on with your issue. The quick videos for things like MS Excel and other software training work great for the medium to advanced user, so you can see a good video on that specific issue without having to plow through a whole session.

The platform changed two years ago, which was tough for my admin users to get the hang of it, as they were provided training on the new system, but the old system still controlled some of the features. This caused much confusion in my company. The support folks think that I have hours to work on the system, learning and trying new things, but the whole reason you use a third party vendor could be...

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It is robust--there are features and benefits that make it flexible, responsive and dependable. It gets better and more refined each year.

There are still some kinks where improvement can be made. The external training process (request, approval, monitoring) is not transparent and it is cumbersome, for example.

Huge video library that is constantly updated, easy to use from the staff side, good reporting tools

Better platform transition training--webinars, video's on functionality of the new platform, etc.