Campminder Reviews

What I like most about this software is the bulletin board full of information I want to see without having to navigate through different tabs. Another HUGE pro is how comfortable I feel to Call customer service/support when I do not know how to do something, they are so nice and soooo helpful.

This is not an actual con but something I need to improve for myself...There are so many settings I don't remember what to do sometimes to receive the information I am looking for.

Prior to CampMinder we had constant complaints from parents about our registration process. More times than not, they would end up calling us to register by phone. Our parents love the streamlined process, the features being all in one place from forms/documents to photos, and options for different payment plans. Our camp fills every year and this would not have been possible without CM. Do you have an amazing program but awful registration process? CampMinder is for you! Our Directors LOVE and rely upon the accessible and extremely helpful customer service and data-ops team. This customer service experience is simply unparalleled.

I would love to see: -More options for gender -Simply capacity limits for additional options -Better photo options

Customer support is incredible. Probably to the frustration of CampMinder, we very rarely use the built in ticket or community forum features because a phone call always gets the job done in minutes. CampMinder support is willing to walk me through unique reports and troubleshooting very quickly. Seasonal staff on boarding is great.

On the program side of things, the cabin assignment module is pretty clunky and many of the simple reports require too many steps to be easily taught to seasonal staff. Overall, I think that the program looks and acts like it was made 10 years ago. One of my biggest disappointments is the mobile app. It is so limited in functionality and crashes often. When it works, all it is really able to do is act as a super slow contact information database.

Parent interface is outstanding. The app satisfies the parents needs to keep on top of forms while being able to view their childs progress at camp

The online help tools were lacking, however they have made great strides this year in updating the online tutorials...thank you!

I liked the value for your buck. I also liked the fact that it was a lead based application which allowed us to use it as a CRM. I like that it is an annual plan for a very affordable rate with unlimited users and staff with full or restricted access.

That there were some features that could not be changed or moved or deactivated. It is not yet ready to be a CRM/registration system for other programs or age groups beyond camp. I wish it was there, maybe in a few years.

I love how this software shows me everything I want to know when registering my campers and hiring staff. I feel like I finally know what's going on at all times.

Nothing, everything so far has been wonderful.

Applications Forms Campanion - photos and push notifications to families Financial management

Staff management & hiring - not robust enough. Campanion vs. Camp-In-Touch is confusing to parents.

Generally, the customer service is top notch. I prefer to learn via voice and hands on - they excel at this and are never frustrated with my many many questions. The mass communication systems make my emails nuanced and efficient. The setup takes work, but pays off. Minus a few creative workarounds, the system is specific to my program and does more than I could do with other registration systems (I've used them all). Campminder is an extension of the magic of camp. The company values the experiences I provide to children. The annual conference, social media and customer service all reflects this. CM wants camps to succeed

My assigned rep feels distant compared to other reps I've worked with in my 9 years using CM. It's forced me to learn a lot on my own and has been frustrating at times. The overall user interface is overdue for an update. The parent facing services are difficult to use and find for them. I'd love an updated app that gives notifications to parents for payments, forms, updates and pictures

Thank you so much for your heartfelt review and for being such a loyal part of the Campminder family for nearly a decade! We're grateful that our customer service and tools have been a valuable part of your camp's journey, especially in supporting your incredible work with suicide prevention programs. We're always striving to improve, so your feedback about the user interface and parent-facing services is invaluable. Please know that we're here to support you every step of the way, and if anything arises, don’t hesitate to reach out to our support team. We're always happy to help!

The program is really what you make of it! Camps all run so differently that it must be nearly impossible to create something that appeals to so many. Not only have they managed to do that, but are constantly working on upgrades to the system and educating their customers on different aspects of the program we could be taking advantage of. I attended "Campminder Camp" this year where they held classes on things not all camps are aware they offer as well as individual meetings with our reps, and round table style discussions asking us what we would like to see in the future.

The scheduling is difficult, but every scheduling program for camps is difficult.

Thank you for sharing your experience with us! We're so glad to hear that Campminder has been a valuable tool for your camp and that you've benefited from the ongoing upgrades and educational opportunities, like Campminder Camp. Your feedback about the scheduling challenges and the responsiveness of our team is incredibly valuable. We're always here to support you, and it's great to know that we're meeting your needs and continually working on improvements that matter to you. Please feel free to reach out—we're here to help!

Campminder reporting is outstanding. The ability to create custom fields, forms, AND easily report is fantastic. We serve approximately 1500 youth in 15+ programs over 10 weeks, including traditional camp, on site wilderness programs, and off site adventure backpacking and paddling trips. We also run 6 session of family camp. We also offered tiered pricing options. That's a LOT of data - and we can do it all with Campminder. And, if we hit a bump - the Campminder support team is phenomenal.

I wish there were a better way to archive items that we no longer use. In the 9 seasons we've used Campminder, we've learned a lot, our programs have evolved, and we've tweaked a number of processes. We don't want to erase the history, but it would be great if we didn't have to sort through lengthy lists with dozens of outdated items to ctrl+click select the 8-10 that are relevant this season.

I love the ease of use -its user friendly, I can find what I need to find -where I expect to find it. If at any time I need help I can call a real person -who speaks English -and they will be able to help me AT THAT TIME!!!

Remembering to click exactly what I what -each little box I need, is sometimes a hassle. I have to pay close attention, otherwise the reports I create may not be accurate. Although I can tell right away if I didn't click all the boxes -the results show immediately.

Jodi, thanks so much for taking the time to review CampMinder and give us such great and useful feedback. We can't tell you how happy it makes us to know you're happy with our software!

CampMinder is very easy to use if you are even remotely tech savvy. I love the instructional videos and the articles to help you understand how to set up the system. Tracking a person's history with our camp programs is awesome, allowing us to maintain years of records at our fingertips. Reporting is straight forward and time efficient. I like the bulletin features and being able to tag other colleagues and communicate in a way that directly links to a person's profile page.

It does not meet all our needs as an organization. We need a way to manage property reservations outside of summer and were told that was platform was being added to CM. We have yet to see it and therefore need to pay for yet another software platform. The customer-facing side, CampInTouch, is clunky compared to other companies and the ability for camps to customize what customers see is limited. Our most common questions revolve around camper guardians being unable to find information packets on CampInTouch, in part because they blend in with camper paperwork. It seems like CM was designed more for large east coast style camps where the campers stay for several weeks. There are far less useful features for those of us who have one-week sessions.

As the Executive Director of a non-profit summer camp and retreat center, I am constantly pulling up data from one of our camper families or donor families (i.e. last time they were here, what programs do they attend or which services they purchase. We have used Campminder as for our registration software for about 10 years now. It is reliable and provides me with the relevant information I need....

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If we could improve one thing about CampMinder: we really wish it would integrate with Zapier to further streamline our marketing and social media efforts.

The ability to basically create almost any report that we need. In comparison to the last software product that we used this is miles ahead. The customer service is awesome. Everyone is helpful and professional, friendly and they make sure that they get an answer for you. Have been with them since 2011.

We do run into issues at the end of the season with trying to find out exactly what funds we brought in. Simpler way to see exactly what money you took in as a total without running all the charges, credits, discounts, etc. Also waiting for the groups and family module to be available and hope that it will be separate from the camping side.

We absolutely love the user-friendliness, ability to document notes and run reports, ability to filter custom results as needed. The customer support really sets this company apart. The team make every interaction a positive one. It's also exciting to know that when you have an idea or a "wish-list" for CampMinder, they truly listen to their customers to help provide solutions when they're able. The training videos make for easy onboarding for our new employees, and we look forward to utilizing CampMinder for years to come.

We wish there was a better way for tracking our conversion via Analytics, since enrollment is fully supported through CampMinder. We also would love ways to filter out previous' years records quickly and easily. We also wish mobile-friendliness was a bit better.

Thank you Ashley! We really appreciate your feedback!

CampMinder is so intuitive to navigate ! Everything that you need is readily available on this platform to make management of campers, staff, and all of the information that goes with camp life very easy. What I like most is how all of a camper's account is on one screen and you have access to so much information quickly.

When you do find something that might be missing or needed, you can put in a ticket and CampMinder will address your specific needs. They are available to listening to our organizational issues and always working to make changes that will support.

Phyllis, Making your job easier is absolutely our goal, and it's great to hear that feedback. We can't thank you enough for taking time to share this review. Here's to many more summers together!

This software is easy for admin use and provides excellent customer service for when you are stuck or just need help. Parents say its easy to use and it provides lots of features like medical, billing, photos, and communication that are essential to making sure our camp runs smoothly.

Forms to be mobile friendly and be able to upload jpeg and not just pdf.

Campminder is an all-around tool for our camp, allowing us to track campers as individuals and as part of their families; manage their medical, dietary, and logistics needs; track payments and communications; and also do the same with staff. Any time we have needed assistance, Customer Support has been fantastic, giving us thoughtful and efficient advice and making sure our needs are met. Campminder saves us a lot of time.

I am pretty sure there are a lot of features that we don't make use of yet, but I just saw that there is training being offered to help camps figure out all the ways the software can help, which one of us will attend.

Easy to use, clear layout. Enrollment and Financial reports are easy to create. Our new, young staff are able to learn how to use it quickly. The customer support is amazing. Families are clearly linked together and I am able to look at one page and have all the information I need about a camper. CampMinder's tags and customer fields have made it possible for me to keep track of and report on campers from special groups or who are receiving scholarships so efficiently. I am saving so much time by making the software work for me.

CampMinder was created and developed for a typical summer camp. This means they are still developing a system that can accommodate some of the more complex sessions we offer.

Hi Marie, Thank you so much for your review and as always we're here to help in any way we can. While some camps are more complex than others, we will always try our best to accommodate the system to your needs.

Ease-of-use, feature-rich, straightforward, inviting and engaging

For our special needs camp program and as much is half of our campers are 18 and older in your system forces us to create duplicate copies of their enrollment accounts in order to basically create a false age under 18 in order to keep them returning year to year, which more than 50% of our campers do and have done for 10+ years on average some camper still coming back for 20+ or 30+ years, I would highly encourage an upgrade for special-needs users in order to accommodate for higher age ranges than 18 years old, that doesn’t seem to be too difficult to do.

The campminder software is easy to use and is super comprehensive. There are also a large amount of videos and articles to help with navigating any unfamiliar aspects of the software. The customer service team are quick to access and very responsive to questions. Campminder is always adding options and improving their software based on customer feedback and I feel like it has been able to grow to accommodate our needs through the years.

I would like for the email system to make it easier to make really nice looking emails like newsletters. As it is I feel like it is a bit clunky and requires some knowledge of code to make a newsletter and it seems like it defeats the purpose to have to use an outside service to export your datebase just to send newsletters.

I like the overall organization and setup of CampMinder. I also think that most features are very flexible and allow you to personalize the options as much as you want. Running reports is specific and adaptable so that you can get the exact information you want each time.

There is definitely a learning curve. Some of the features are not able to be personalized, which really hinders the reports features. For example, running reports on activities/electives preferences only gives you a specific set of information to sort by. I also think there could be improvements with the scheduling feature.

Very functionally powerful, with many applications for camping businesses - with the exception of booking keeping.

lack of bookkeeping interface with software like Quickbooks, could use improvements in user friendliness

Hi Cheryl, Thank you for your review! We always appreciate your feedback and understand that while it does take a bit to learn the ins and outs of the system, it's able to provide you with the tools you need. As far as integration, that may be something for the future as we continue to update and make improvements to the system.

Campminder has all of our registrar, finances, donor relations, photos, camp families communications and historical data all in one place. I can't imagine trying to juggle more than one database of information for each of these business needs. I like that CampMinder is continually improving and adding functionality.

We find that we only hear from the CampMinder team when there is an issue. It would be awesome to hear from our account manager more often and to have them let us know more directly when new functionality rolls out that may help us out.

i like the ease in whicj i can track financials.

i like it all. everything is so easy to use. I can find what i need very quickly even on my phone app.