Anytime I have a problem their tech support is great. And I haven't had any tech problems with the platform - my students are happy and use it easily.
Pros
When I was researching all the different software for course hosting, I liked that this had a place to upload documents in the discussions. That might be really important for people teaching code or other products. Then I'm glad I choose this one because others take a % of income AND you have to wait longer for money.
Cons
The layout isn't as clean and modern as others - I'm hoping that will be updated at some point. It's a little ugly.
Rating breakdown
Likelihood to recommend: 10/10
Blackboard Course sites, Moodle, and Instructure Canvas are great products, but you have to invest in additional solutions to collect payments, etc. for selling the online courses. Thinkific does all this in 1 system with more options for site design than the big education players do. Some of the features could be more well-thought-out, but for a non-LMS company, it is incredibly easy to set up and allows you to design instructional sound materials.
Pros
I liked that you could design the access portal, the courses, and the payment methods all in 1 interface without any needs for additional products. I particularly enjoy how easy it is to set the courses up if you have your curriculum designed.
Cons
I wish there was an option to be able to have access to all the course features without fees. We are a startup and just are not in a position to charge for courses yet, meaning this would be a huge investment for us that we are not willing to make. It would be great if you could get a 6month burn-in period to test and market before going live.
Rating breakdown
Likelihood to recommend: 10/10
Very frustrating! Not a customer-friendly service. While they are friendly and say they hope you are having a nice day, they do not answer questions (or apparently read email chains). There is no support for European customers I fed this back to them when I first signed up around 2 years ago and nothing has changed. I have given them all of the feed back given here but they do not take any action. Waiting at least a day for an answer is totally unacceptable. What makes it even more frustrating is that, after waiting for a reply, they ask for information that was already included in your original email (and then you have to wait another day for a response). It just seems as though they work at their convenience, not the customer's. And yet they are happy to take the subscriptions when they are not providing an adequate service.
Pros
I was so excited to find this product and thought it would be ideal for my needs
Cons
The software is not user-friendly. I was hoping that it would be more straightforward and my staff have also commented that is it not user-friendly.
There is nobody to call when you have a query and can only email. It takes them a day to get back to you. And we are based in the UK and with the time difference, we have to wait at least a day for an answer. What makes it even more frustrating is that, after waiting for a reply, they ask for information that was already included in your original email (and then you have to wait another day for a response).
I sent a query on Monday asking how to do something and the reply said 'see instructions below' and there were no instructions there. In the same email, they asked me to confirm the email address (which I had emailed them on and they had clearly not tried this). I responded right away and just got an email asking how they could help me! (They clearly had not read the email chain).
It is now 9pm at night on Tuesday and will be at least Wednesday afternoon with the time difference until I may get a reply and actually proceed.
Rating breakdown
Likelihood to recommend: 1/10
A really great platform that is easy to tailor to my business needs. Where I was unable to make a change to the system defaults, the customer service team made them with out any issues.
Pros
Very easy to use and has excellent customer support
Cons
For the plan I am on it is a shame there certificate functionality is not available
Rating breakdown
Likelihood to recommend: 10/10
We started with an idea to help colleagues and turned it into a course. Thinkific allowed us to get our idea out of our heads and into reality, and a usable product people could buy & use.
Pros
Thinkific made it easy to create & host our digital course for financial advisors. With any platform there is a learning curve at the beginning. Thinkific's support team was always quick to reply and help us learn the ropes.
Cons
I don't really have any complaints. It would be nice if the WYSIWYG editor were as good as Apple Pages, and turned out prettier text layouts in the templates. But, it's good enough.
Rating breakdown
Likelihood to recommend: 10/10
Free accounts available, with core features only
There are 3 subscriptions plans available:
Basic - $39 per month (paid annually) or $49 per month (paid monthly), +5% transaction fees
Pro - $79 per month (annually) or $99 or month (monthly)
Premier - $399 per month (annually) or $499 per month (monthly)
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