Capturi - 2026 Pricing, Features, Reviews & Alternatives

As the leading platform for conversational AI in Scandinavia, Capturi transforms your customer conversations into actionable insights.

These insights reveal how your language, efficiency, and win-back strategies impact customer satisfaction and retention rates.

Capturi processes and analyzes over 35 million conversations annually from sales, customer service, and citizen service departments. The conversational AI platform is a trusted partner in crafting exceptional conversations, ensuring each interaction is productive and memorable—whether handled by a human or an artificial agent.

Capturi’s AI software contains three main use cases: Insights, Assistant, and Artificial Agents.

With Capturi Insights and Automation, you can deepen your understanding of customers without spending excessive time. You will discover ways to reduce average handling times, identify approaches to enhance customer satisfaction, and shorten overall conversation lengths. Capturi also automatically detects spikes in conversation topics to provide further insights.

Capturi's AI Assistant revolutionizes how your agents access information. It assists agents in improving, streamlining, and optimizing call handling. Using advanced technology, the Assistant identifies customer issues while they wait in the phone queue. Once the customer explains their problem, the Assistant summarizes the issue and provides the agent with concrete solution suggestions based on best practices and your agents’ expertise.

Soon, the AI Assistant will be able to gather important information across conversations and update knowledge articles. It will also dynamically suggest new topics based on popular trends and best practices.

If you want to enhance your contact center with more AI features, you can join the waitlist for our AI Agents. These Artificial Agents effectively handle simple inquiries quickly without compromising the high quality of customer interactions. If the AI Agent cannot resolve an issue, it forwards the call to a human agent with the relevant expertise.

Thanks to our customer-centric approach and a product continuously developed based on customer feedback, Capturi boasts an NPS of 70.5—well above the average of 36 for SaaS companies.

To maximize the platform's benefits, we offer unlimited access to a Customer Success Manager. Based on your data and industry, the Customer Success Manager will help your team achieve their goals and set new ones.

Capturi is a plug-and-play tool that seamlessly integrates with your preferred contact center solution. This allows you to continue enjoying your current system's features while accessing new insights with Capturi.