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Conversational AI Platform Software with Self Service Portal (2026) - Page 2

Last updated: April 2026

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67 software options

XOR logo

Text messaging, chatbots, and AI for recruiting teams

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Modern recruiting communication software with text messaging, AI chatbot automation, and on-demand video interviewing for faster hiring

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charles logo

Web-based conversational commerce suite for consumer brands

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charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

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Ada logo

The AI customer service agent platform for enterprise.

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Ada is the omnichannel AI platform for customer service - built to automate, scale, and elevate the customer experience across support channels with AI agents. Trusted by global brands like Square, Pinterest, Canva, and monday.com, Ada has powered over 5.5 billion interactions since 2016.

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Watermelon logo

AI Agents for scalable, human-led customer conversations

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AI Agents that automate customer conversations, hand over to humans when needed, and work seamlessly with your existing tools.

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Inbenta logo

A Conversational AI Platform that Reduces Support Requests

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Inbenta's Conversational AI Platform automates communications 24/7 and helps reduce incoming support requests providing up to a 90% self-service rate.

Its unique NLP technology powers 4 modules that help brands offer 360º conversational experiences across channels and boost agents performance.

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SimpleWorks logo

Cloud-based all-in-one marketing platform

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Conversational AI in SimpleCRM uses advanced chatbots and Dialogflow integration to facilitate real-time, multilingual interactions, enhancing customer support, automating responses, and providing personalized user experiences across various communication channels

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Talla logo

AI-powered automation solution for streamlining support

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Talla facilitates integration with existing third-party applications and workflows to help businesses develop machine learning models of routine tasks, resolve frequent queries, and improve the productivity of agents.

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Helpshift logo

Digital customer service platform and ticketing system

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Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.

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Capacity logo

Artificial Intelligence-based knowledge management solution

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Capacity is an AI and knowledge management solution designed to help organizations automate operations related to customer help desks, project workflows, and data storage. With the drag-and-drop interface, users can organize information using folders, dialogues, and custom sharing rules.

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Helpfruit logo

AI chatbots and help pages with all the protections you need

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Helpfruit: Give your customers the right answer at the right time with AI chatbots and help pages. Escalate to live chat if needed.

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Rezolve AI logo

Agentic AI platform for enterprise service automation

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Rezolve.ai is an enterprise Agentic AI platform that helps organizations automate service management and employee support. It enables conversational support within Microsoft Teams and Slack, automates workflows, and improves access to enterprise knowledge.

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Sparkcentral logo

Customer service platform for asynchronous messaging

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Sparkcentral by Hootsuite is a SaaS platform designed to help businesses manage customer service operations across various asynchronous messaging channels such as WhatsApp, Viber, Messenger, email, or web chat along with social platforms Facebook and Instagram.

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Pypestream logo

Cloud-based messaging and conversational AI platform

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Pypestream is a conversational AI platform designed to help businesses improve customer engagement using a patented messaging carrier. It enables customer service teams to connect multiple applications via APIs and facilitate transactional, proactive, or reactive workflows.

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Ochatbot logo

AI Chatbot for Ecommerce & Support. No Hallucinations, Free

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Ochatbot, designed for ecommerce and support, provides proprietary scripted intent-based AI and generative AI, hallucination-free. Easy to install, For all website platforms, Free version available.

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inconnect logo

Make Contact. Do Business.

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inConcert Contact Center allows businesses to reach their customers through any channel, including voice and video calls, email, live chat, SMS/text messaging, social networks, WhatsApp, and more. The software aims to provide an outstanding experience and transform every customer interaction.

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CXMEngine logo

Customer Journey Solution

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CXMEngine is a customer journey solution that facilitates journey orchestration, task automation, and product catalog management.

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Smart Tribune logo

Customer Self-Service

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Smart Bot is a more efficient way to resolve customer issues because it can adapt its responses in real-time based on the nature of the conversation & also know when it’s the right time to move the conversation over to a living, breathing customer service agent.

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Centralpoint logo

Digital experience platform & content management solution

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Centralpoint by Oxcyon is a digital experience platform & content management solution for enterprises. The cloud-based tool allows users to control knowledge, data, documents, forms, emails, learning, compliance, & more whilst also providing features for managing employees, clients & partners.

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Truora logo

Background Check/Authentication Solution

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Truora provides advanced technology solutions for businesses to ensure security and integrity in their operations. Main products include background checks, identity vlidation, electronic signatures and WhatsApp engagement platfomrs.

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ClinicWise logo

Cloud-based practice management software for veterinarians

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Virtual VetNurse is a cloud-based practice management software that helps veterinary practices manage their business. It is a communication tool enabling staff and clients to collaborate electronically to improve communication.

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User Copilot logo

ChatGPT-powered conversations AI solution

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Get instant answers for your prospects and customers with a custom SmartChat Agent powered by ChatGPT and trained with your website, FAQs and documentation. Leverage AI to automatically engage visitors, accurately answer questions, book appointments and route new leads to your team automatically.

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AlphaChat logo

Conversational AI platform with virtual assistants

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AlphaChat is a conversational artificial intelligence (AI) software designed to help businesses route support requests to agents and streamline communication between clients and CS teams. Administrators can gain insights into chatbot accuracy and solve rates, average response time, received messages, and other metrics via pie charts from within a unified platform.

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Squirro logo

Data finds purpose with Squirro

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Level up your conversational AI with Squirro and increase the accuracy, reliability, contextual understanding, and trustworthiness of your AI applications. Squirro is recognized in 2024 by Gartner® Market Guide as a representative vendor for Conversational AI.

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ONTEC AI logo

From insight to impact

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ONTEC AI delivers a secure, flexible AI ecosystem with a powerful platform, custom solutions, consulting, and data engineering. Ideal for enterprises managing large, complex, and sensitive data, our solutions include enterprise search, automated workflows, knowledge management, and private GPT.

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Freshdesk Omni logo

Omnichannel customer support software

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Freshdesk Omni facilitates powerful collaboration between front-line and back-office teams on complex issues by breaking down silos, enabling seamless knowledge distribution, and sharing complete context for faster problem-solving.

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