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Conversational AI Platform Software Integrated with Genesys Cloud CX (2026)

Last updated: April 2026

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10 software options

Gong.io logo

Revenue intelligence technology for sales teams

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Integrates with Genesys Cloud CX, Fuze , Canny, …

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livepro logo

Knowledge management system

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Integrates with Genesys Cloud CX, CXone Mpower, WordPress, …

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Boost.AI logo

Cloud-based conversational AI platform for enterprise

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Integrates with Genesys Cloud CX, Dixa, AzureDesk, …

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Cognigy.AI logo

Enterprise Conversational AI Platform

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Integrates with Genesys Cloud CX, Telegram, RingCX, …

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Ada logo

The AI customer service agent platform for enterprise.

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Integrates with Genesys Cloud CX, Marketo Engage, Dixa, …

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Zendesk AI logo

Zendesk AI is AI that puts humans first.

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Integrates with Genesys Cloud CX, Postscript, Trace, …

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watsonx Assistant logo

Virtual assistant powered by AI

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Integrates with Genesys Cloud CX, Hubtype, ChannelMix , …

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ViaSay logo

Platform that makes customer interactions simple & efficient

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Integrates with Genesys Cloud CX, Salesforce.org Nonprofit Cloud, Meta for Business, …

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Amazon Lex logo

Chatbots with conversation AI.

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Integrates with Genesys Cloud CX, Dextr, ISO2HANDLE, …

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Plantt logo

Customer Relationship Management with AI communication

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Integrates with Genesys Cloud CX, Help Scout, Salesforce Sales Cloud, …

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