AvidXchange Reviews

Pros
Very easy to set up and use, great customer service. Quick and easy to learn.

Cons
Indexers. Invisible trolls that come with the software who go in, pull the invoices and assign them where they want, so there may be invoices in random queues that are paid late, unless you check the random queues often.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like that it is easy to find invoices already in the system. I can search by vendor name or invoice number and the invoice and it's history will be retrieved right away.

Cons
What I like least about this software is that once the invoice has been approved and batched to be paid on a certain date, there really is no way for you to know if the check has been cut or sent until the accounts payable department manually updates each invoice with it's check image and number. Wish there was a way for it to be automatically added to Avid and where you can check on the status right away.

Rating breakdown

Pros
It is easy to enter information into the system and edits are very easy to do. The reporting out of the system was also a marked improvement over our previous software.

Cons
I really don't have any negatives to talk about. It was so much of an improvement over our previous system.

Rating breakdown

Likelihood to recommend: 7/10

Pros
There is not much we liked about using this software. The pricing is incredibly high when used with multiple bank accounts. We used the software to manage invoices for condo associations and if you are a property manager, we would highly recommend using Appfolio instead. The user interface is better and there is no charge for bank accounts or for invoice uploads. Plus the cost per invoice is much better in Appfolio.

Cons
The customer support is fairly slow and makes it really hard to solve issues that come up. It's not uncommon for a customer support ticket to remain open for weeks and to need to follow up multiple times. The straw that broke the camels back for us was when we transitioned out, we staying the software for a few days of the next month. The company would not prorate our bill even though we did not use the system in the final month. Bad customer service until the very end.

Rating breakdown

Likelihood to recommend: 0/10

Pros
What I like most about Avidxchange is once you submit the documents its done. Payments are made in a timely manner and you can review payments that have cleared. It enhances the account payable and receivable processing because with more checks and balances and less paper.

Cons
There is not thing that I don't like about this software. Once you are at ease with all of the features, it because a great resource tool.

Rating breakdown

Likelihood to recommend: 10/10

Pros
AvidXchange is one of the easiest software platforms I have ever had to learn when it comes to invoicing and payments. Though I am just a user and not an administrator, I do have to send in a lot of check requests and payment requests for our customers and the charities we support. AvidXchange has streamlined this process and eliminated a lot of faxing and paper waste that we once had with our company.

Cons
As a user, I do not have a single complaint with this software. Its incredible functionality makes it great for even the most inexperienced of users. Our entire Marketing team has raved about how easy it is to send invoices and have them processed for review.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Customer service, efficiency, data retainage, ease of finding invoices for vendors and auditors, fraud protection and frequent updates to correct any bugs that are found in the system.

Cons
That utility cutoff notices are placed in the statement queue and that you are not able to look up avengers invoice by the account number.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Covers all bases and completely paperless

Cons
No cons at all as long as you are using a supported browser

Rating breakdown

Likelihood to recommend: 10/10

Pros
The single platform that allows us to process and pay invoices with one login

Cons
Had functional flow issues when logging on that have since implementation been fixed.

Rating breakdown

Likelihood to recommend: 9/10

Pros
I've been using AVID for a few years and it definitely helps me save time. It is pretty easy to use and I'd definitely recommend it to others.

Cons
It's been awhile since I set it up, but I remember it was quite a bit of work to get things going. However that is pretty true of most software when getting started.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It's relatively easy to use and I really like the comment feature that allows you to easily communicate with the next approvers in the workflow. This communication feature is especially helpful when you are working with people in other offices. The Avid processors are efficient at extracting data from invoices when they are sent in which saves data entry time.

Cons
Setup and implementation took longer than we would have liked and I personally don't like the interface that much. In addition I've experienced many times when the file was too large (above 5 MB?) for Avid to upload which was frustrating because expense reports often are large files.

Rating breakdown

Likelihood to recommend: 8/10

Pros
I really appreciate the fact that there is no longer paper invoices floating around the office & potentially getting lost on someone's desk.

Cons
It would be helpful if there was an easy way to import from a .csv file.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The ability to control every condition, trigger, and step of workflow automation was a huge plus for us. Also knowing that AvidXchange was responsible for the payment to our customers based on automation helped us ease into the fact that we no longer have someone in-house doing this for us. Our AP process completely changed but it was certainly for the better!

Cons
AvidXchange coulnd't connect via API or 3rd party integration to our ERP system but we quickly worked around that and the solution in place is fantastic

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is easy to use and the support is top notch. Once the workflows are setup invoices move seamlessly through the approval process.

Cons
My only gripe would be on the Avid Pay module. Would love to see them offer for payments to be paid via ACH rather than just virtual card or check.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We love how AvidXchange automates invoice processing and saves us a lot of manual work hours. It is relatively easy to maintain, customer service has been great, and has been a win for our organization.

Cons
The purchase order system is not an exact fit for how we wanted to use it but I think that's more a factor of how our organization is set up, not a sleight against AvidXchange.

Rating breakdown

Pros
Super intuitive system. Easy to learn and the functionality is great. I have not had any contact with customer support because it is easy to use.

Cons
We had a couple of glitches in the implementation of the software that support has a hard time fixing because of the sheer amount we were putting into the system.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Using the software was easy enough to get by, but was lacking in many areas.

Cons
Avid had a work around on working with Sage Intacct that was difficult and would often mess up. It would take anywhere from 3-5 weeks for our vendors to receive payment once the total approval and Sage Intacct processes were completed. If a check was lost or went missing, you would have to call or send an email to request a stop payment. It would often take up to a week to receive a response that they were completing the stop payment, and when a check is lost you want the payment stopped immediately. It was very hard to get someone to actually respond to you. We had more problems then solutions with the software.

Rating breakdown

Likelihood to recommend: 1/10

Pros
There are so many powerful features of AvidXChange. It is important to first note that this tool is 50% software, 50% service. I love the fact that you don't have to even receive AP invoices to your office. They can be sent to Avid's location to a PO Box reserved just for your company. This allows users to simply open up their Avid Portal (or accounting system if integrated) and see their invoices, code them, approve them and pay them. Next, Avid Pay allows authorized users to approve a pay invoices. The Avid Pay allows vendors to be paid in a the format they want to be (check, ACH, or virtual card). Avid works on this with your vendors, so you just have to focus on running your business.

Cons
I'd like to be able to process international payments through Avid, but for now this tool already provides great efficiencies in a business.

Rating breakdown

Likelihood to recommend: 9/10

Pros
This has been a time and money saver for me. Able to have invoices uploaded directly to the portal, and approve and have Avid pay the items on our behalf. No longer need to worry about doing costly and timely check runs every week.

Cons
I don't have any complaints at this time for how we use the software.

Rating breakdown

Likelihood to recommend: 10/10

Pros
The ability for volunteers and staff members have access to submit reimbursement requests is very helpful. Vendors also send their invoices to AvidXchange and the Avid processors extract the data from the invoices and reimbursement requests. Very helpful for our company.

Cons
I feel sometimes the processors are in a hurry and mistype a vendor name or a campus location which creates an error on our end that we have to correct.

Rating breakdown

Pros
I love the ability to submit reimbursement electronically and that when a request is submitted correctly, I receive a confirmation email to know that it was accepted.

Cons
I wish Avid had the ability to accept requests in .jpg format instead of just PDF but it is not a huge issue.

Rating breakdown

Pros
I love the ability to track the status of a reimbursement and see where it is within the approval process.

Cons
Avid is particular in the type of document attached that they accept. It has to be a PDF under 5MB which is hard when we have so many people submit reimbursements to Avid.

Rating breakdown

Pros
Working with Avid helps make things much more efficient at the office. It would take a lot more time with out it.

Cons
I wasn't involved in the setup, but my co-workers said it took awhile before things really started working well.

Rating breakdown

Likelihood to recommend: 9/10

Pros
It is simple to learn and maintain, and it streamlines our invoice processing and purchase orders. Teams across our organization can submit for reimbursements quickly, contractors can be paid easily, and paper waste is significantly reduced. Customer service is excellent.

Cons
The purchase order system isn't exactly perfect for our organization, but the small issues we've found aren't because of an issue with Avid; it's more about the way our organization is set up.

Rating breakdown

Likelihood to recommend: 9/10

Pros
This is an excellent AP system that automates the process for larger businesses to cut down on a large percentage of paper and time that companies spend a lot of resources on.

Cons
The software works great. We are smaller so it's not really for us but as companies expand, they should not increase AP workforce; this is an alternative.

Rating breakdown