AvidXchange Reviews

Pros
I like that it is easy to find invoices already in the system. I can search by vendor name or invoice number and the invoice and it's history will be retrieved right away.

Cons
What I like least about this software is that once the invoice has been approved and batched to be paid on a certain date, there really is no way for you to know if the check has been cut or sent until the accounts payable department manually updates each invoice with it's check image and number. Wish there was a way for it to be automatically added to Avid and where you can check on the status right away.

Rating breakdown

Pros
Customer service, efficiency, data retainage, ease of finding invoices for vendors and auditors, fraud protection and frequent updates to correct any bugs that are found in the system.

Cons
That utility cutoff notices are placed in the statement queue and that you are not able to look up avengers invoice by the account number.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I really appreciate the fact that there is no longer paper invoices floating around the office & potentially getting lost on someone's desk.

Cons
It would be helpful if there was an easy way to import from a .csv file.

Rating breakdown

Likelihood to recommend: 8/10

Pros
The ability to control every condition, trigger, and step of workflow automation was a huge plus for us. Also knowing that AvidXchange was responsible for the payment to our customers based on automation helped us ease into the fact that we no longer have someone in-house doing this for us. Our AP process completely changed but it was certainly for the better!

Cons
AvidXchange coulnd't connect via API or 3rd party integration to our ERP system but we quickly worked around that and the solution in place is fantastic

Rating breakdown

Likelihood to recommend: 10/10

Pros
Covers all bases and completely paperless

Cons
No cons at all as long as you are using a supported browser

Rating breakdown

Likelihood to recommend: 10/10

Pros
The software is easy to use and the support is top notch. Once the workflows are setup invoices move seamlessly through the approval process.

Cons
My only gripe would be on the Avid Pay module. Would love to see them offer for payments to be paid via ACH rather than just virtual card or check.

Rating breakdown

Likelihood to recommend: 10/10

Pros
Very easy to set up and use, great customer service. Quick and easy to learn.

Cons
Indexers. Invisible trolls that come with the software who go in, pull the invoices and assign them where they want, so there may be invoices in random queues that are paid late, unless you check the random queues often.

Rating breakdown

Likelihood to recommend: 10/10

Pros
We love how AvidXchange automates invoice processing and saves us a lot of manual work hours. It is relatively easy to maintain, customer service has been great, and has been a win for our organization.

Cons
The purchase order system is not an exact fit for how we wanted to use it but I think that's more a factor of how our organization is set up, not a sleight against AvidXchange.

Rating breakdown

Pros
The single platform that allows us to process and pay invoices with one login

Cons
Had functional flow issues when logging on that have since implementation been fixed.

Rating breakdown

Likelihood to recommend: 9/10

Pros
Super intuitive system. Easy to learn and the functionality is great. I have not had any contact with customer support because it is easy to use.

Cons
We had a couple of glitches in the implementation of the software that support has a hard time fixing because of the sheer amount we were putting into the system.

Rating breakdown

Likelihood to recommend: 8/10

Pros
Using the software was easy enough to get by, but was lacking in many areas.

Cons
Avid had a work around on working with Sage Intacct that was difficult and would often mess up. It would take anywhere from 3-5 weeks for our vendors to receive payment once the total approval and Sage Intacct processes were completed. If a check was lost or went missing, you would have to call or send an email to request a stop payment. It would often take up to a week to receive a response that they were completing the stop payment, and when a check is lost you want the payment stopped immediately. It was very hard to get someone to actually respond to you. We had more problems then solutions with the software.

Rating breakdown

Likelihood to recommend: 1/10

Pros
There are so many powerful features of AvidXChange. It is important to first note that this tool is 50% software, 50% service. I love the fact that you don't have to even receive AP invoices to your office. They can be sent to Avid's location to a PO Box reserved just for your company. This allows users to simply open up their Avid Portal (or accounting system if integrated) and see their invoices, code them, approve them and pay them. Next, Avid Pay allows authorized users to approve a pay invoices. The Avid Pay allows vendors to be paid in a the format they want to be (check, ACH, or virtual card). Avid works on this with your vendors, so you just have to focus on running your business.

Cons
I'd like to be able to process international payments through Avid, but for now this tool already provides great efficiencies in a business.

Rating breakdown

Likelihood to recommend: 9/10

Pros
The ability for volunteers and staff members have access to submit reimbursement requests is very helpful. Vendors also send their invoices to AvidXchange and the Avid processors extract the data from the invoices and reimbursement requests. Very helpful for our company.

Cons
I feel sometimes the processors are in a hurry and mistype a vendor name or a campus location which creates an error on our end that we have to correct.

Rating breakdown

Pros
I love the ability to submit reimbursement electronically and that when a request is submitted correctly, I receive a confirmation email to know that it was accepted.

Cons
I wish Avid had the ability to accept requests in .jpg format instead of just PDF but it is not a huge issue.

Rating breakdown

Pros
I love the ability to track the status of a reimbursement and see where it is within the approval process.

Cons
Avid is particular in the type of document attached that they accept. It has to be a PDF under 5MB which is hard when we have so many people submit reimbursements to Avid.

Rating breakdown

Pros
This is an excellent AP system that automates the process for larger businesses to cut down on a large percentage of paper and time that companies spend a lot of resources on.

Cons
The software works great. We are smaller so it's not really for us but as companies expand, they should not increase AP workforce; this is an alternative.

Rating breakdown

Pros
Avid is quite easy to upload reimbursement forms and receipts to submit them for payment. If uploaded in the time frame required by my organization, I receive payment quickly and without issue.

Cons
When uploading photos, there is a limit to image size that can be attached. It requires me to download a smaller size or compress the receipt image to submit my request.

Rating breakdown

Likelihood to recommend: 10/10

Pros
AvidXchange is excellent for tracking invoices through from entry to approval. The system allows for the creation of workflows to ensure invoices are being approved by appropriate individuals. Invoice approval information is retained historically, which allows for an audit trail that can be shared with auditors.

Cons
Sometimes the files to attach are too large so you have to cut them down or compress to get them to upload.

Rating breakdown

Likelihood to recommend: 10/10

Pros
I like that you can move your entire purchasing and AP functionality into one online portal. This allows ease of training to a lot of people.

Cons
They don't have the best relationships with a lot of ERP systems yet. They also don't understand the construction industry well.

Rating breakdown

Likelihood to recommend: 8/10

Pros
It is fairly easy to use and the functionality is wide spread. I have not really contacted customer support for any issues yet

Cons
We had some issues during implementation which took longer than we would have liked. The partner who implemented was not fully aware of the setup process and that cost us some time.

Rating breakdown