AvidXchange Reviews

I loved the ease of use, as there was a low learning curve. The process of invoicing is efficient from start to finish. It gets the job done and I would recommend this program to anyone looking for invoice processing software.

Searching for the status of an invoice can sometimes be a challenge. From my experience, searching by name hasn't always been enough when I didn't have any further information. I would recommend a shortcut to invoice searches.

It is easy to use the accounts payable area of AVID.

It is hard to determine what type of payment the vendor signed up for and who in their organization made the decision (need name, phone number, email and position).

It is User friendly and helpful in tracking invoices and getting vendors to send invoices.

freezing several times during a session causing delay in completing clearing avid

Being able to search for past transactions.

Learning to use the system was more involved than I wanted.

easy to use and quick to track whos documents your looking for

none there is nothing wrong with this company or product

Avid is user friendly and makes coding and approving invoices a simple process. The search feature for looking up invoices is easy to use and allows you to find historical information quickly.

There isn't anything that I find difficult about Avid. I've used it at several different companies that I have worked for and whenever I find out they use Avid for AP, I am pleased because I know it will be easy to use.

It is easy to use all the most of the time.

The Accounting software is very rarely is down and can't be used.

Easy platform to work with and can find invoices easily.

Technical errors - it has been down for all of my morning and can process invoice. Takes way more that 24 to 48 hours to reply to my requests. Invoices in processing get stuck in the queue till the next day. Called customer service and wasn't any help or were rude.

Hi Brenda, Thank you for sharing this feedback. In 2024, we have focused on continual product improvements, including increasing payment speed. Have you seen any improvements from these changes? If yes, we would be so grateful if you would revise your review to mention that. If no, please feel free to reach out to CERT@avidxchange.com for further assistance.

Ease of invoice submission, work flows for approvals and running queries on historical bill payments

Occationally the platform experiences technical issues preventing you from searching or approving invoices. Resolutions occur longer than necessary.

Avid Pay is easy to use to pay vendors.

Majority of the time payments are not processed in a timely manner and vendors are constantly calling asking where their payment is.

Hi Amber - I am so sorry to hear you had a negative experience with AvidXchange. We have taken many steps in the last year to improve our customer experience, including increasing payment speeds. Have you experienced these improvements? If so, we would be so grateful if you would revise your review to reflect that. If not, please feel free to reach out to CERT@avidxchange.com for further assistance.

Gives our clients full transparency of the invoice approval process.

Difficult to customize. Wish we had more input for improvements.

AvidXchange Administrator program helps me understand many aspects of the software including Purchase Order, Suppliers, Users, Invoices, Payments and Administration and Reports. This certification program was delivered in structured and well planned manner. Job well done AvidXchange team.

There is nothing I could say least likeable of the software.

Time savings of opening mail and eliminating the USPS from the equation. We also like the auto tracking of invoices, where they came from and who has reviewed makes conversations easier.

during the upload process when errors occur there is not always a good explanation of the error and we are looking for a needle in the hay stack especially when large batches are completed.

The ability to make payments in today's remote world.

The virtual credit card payment feature can be confusing and lead to unanticipated fees on the vendor's side.

This product saved us from having to hire additional employees when we expanded. Saves me a lot of time and makes audits so much easier.

I feel like the reporting portion could be improved but overall a good system

Our Implementation Manager was amazing -- he worked with us to build, fine tune and train through weekly meetings and quick response times. The software does what we need and has become an incredible time saver for our growing organization. Our entire team has easily learned to code and approve invoices, allowing the Finance Team to process and pay quickly.

This is a robust website, and our rural Internet is sometimes slower than I'd like ... but no fault of AvidXchange!

This software is easy to use, allows the user to add and group details pertaining to categorizing expenses for your budget. Timing for payments is key and the functions allow for time delay in processing and delivery of payments to vendors.

The only con I've found is searching for specific vendors at a particular property. The dropdown box doesn't always populate the vendor once the property is entered.

The ease and effectiveness of the service easily saved us from adding additional staffing. There have been very few errors over the years that have needed to be addressed with the support staff.

The few errors that we encountered. Mostly a few random invoices not being added to our workflow and not receiving notice that they were not processed.

I liked that we used this software for multiple locations at a corporate office for property management. We could sort the invoices by date or by location or by vendor

Sometimes the delay for invoices showing up in the queue was slow.

Easy way to approve invoices electronically. Easy to communicate with other users of software. Avidpay witthout checks being issued

Nothing. The software meets all my requirements of an approver of tenant invoices

The integrations with our other software

The log in to look up transactions is not user friendly. Trying to search for a specify transaction is very challenging.

The ability to control every condition, trigger, and step of workflow automation was a huge plus for us. Also knowing that AvidXchange was responsible for the payment to our customers based on automation helped us ease into the fact that we no longer have someone in-house doing this for us. Our AP process completely changed but it was certainly for the better!

AvidXchange coulnd't connect via API or 3rd party integration to our ERP system but we quickly worked around that and the solution in place is fantastic

Using the software was easy enough to get by, but was lacking in many areas.

Avid had a work around on working with Sage Intacct that was difficult and would often mess up. It would take anywhere from 3-5 weeks for our vendors to receive payment once the total approval and Sage Intacct processes were completed. If a check was lost or went missing, you would have to call or send an email to request a stop payment. It would often take up to a week to receive a response that they were completing the stop payment, and when a check is lost you want the payment stopped immediately. It was very hard to get someone to actually respond to you. We had more problems then solutions with the software.

I really appreciate the fact that there is no longer paper invoices floating around the office & potentially getting lost on someone's desk.

It would be helpful if there was an easy way to import from a .csv file.

I like that it is easy to find invoices already in the system. I can search by vendor name or invoice number and the invoice and it's history will be retrieved right away.

What I like least about this software is that once the invoice has been approved and batched to be paid on a certain date, there really is no way for you to know if the check has been cut or sent until the accounts payable department manually updates each invoice with it's check image and number. Wish there was a way for it to be automatically added to Avid and where you can check on the status right away.

Thank you for the review! Great to see that we're helping your AP process be more efficient. I would love to learn more about the challenges you're having with check payments so we can make sure our product team is aware. Please feel free to reach out. Thank you!