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AvidXchange Reviews

Overall rating

4.6

/5

105

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.73/10

Reviews by rating

Pros and cons

I've been using AVID for a few years and it definitely helps me save time. It is pretty easy to use and I'd definitely recommend it to others.
I love that it integrates with many related solutions and it’s super simple to use the software.
Love the ability to search by multiple criteria, including invoice #, vendor name, entity, etc., as well as the ability to view images of the actual invoices themselves.
We would sometimes have invoices lost in the processing phases when we did everything through fax and on paper.
The company would not prorate our bill even though we did not use the system in the final month. Bad customer service until the very end.
Indexers can make mistakes on basic invoice header data, but this is very rare.
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105 reviews

Recommended

MC
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Maya C.

CFO

Nonprofit Organization Management, 51-200 employees

Review source

Overall Rating

AvidXchange Review

Reviewed 2 months ago

Transcript

Maya: Hi, I'm Maya. I am the CFO and I give Avid a four out of five rating. Before Avid, we were just...

TY
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Tonya Y.

Commercial Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Very helpful and seemed like the most efficient and provided the most ways to obtain info.

Reviewed 6 years ago

Efficiency, workflow and fraud control, reduced data entry, centralized invoice processing and accuracy.

Pros

Customer service, efficiency, data retainage, ease of finding invoices for vendors and auditors, fraud protection and frequent updates to correct any bugs that are found in the system.

Cons

That utility cutoff notices are placed in the statement queue and that you are not able to look up avengers invoice by the account number.

Vendor response

Hi Tonya, Thanks for the great review! I will pass on your feedback to our Utility team. If you have any questions feel free to reach out to me personally: billking@avidxchange.com Thanks again!

CB
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Calyn B.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great Product but needs better support.

Reviewed a year ago

AvidXchange is a great software for payables processing however when you have issues the support team is not great to work with, I have been considering adding the payment processing but keep hesitating because of poor support.

Pros

This product saved us from having to hire additional employees when we expanded. Saves me a lot of time and makes audits so much easier.

Cons

I feel like the reporting portion could be improved but overall a good system

BS
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Ben S.

Real Estate, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Manage Your Complex Accounts Payable Processes

Reviewed 2 years ago

Overall, AvidXchange has been invaluable to our AP business processes. It integrates with our MRI property management software, as well as Quickbooks, and provides a multi-layered and visible approach to our invoice submission, approval and payment processes.

Pros

Love the ability to search by multiple criteria, including invoice #, vendor name, entity, etc., as well as the ability to view images of the actual invoices themselves. You can also email other people from within Avid to get questions answered regarding an invoice and track those conversations in real time.

Cons

AvidXchange recently changed its UI, and not for the better. For one, when searching for invoices by vendor, Avid always loads results in order from oldest date to newest date which doesn't make much sense. As far as we know, there is no way to change that default. Additionally, the process for selecting multiple values in a search result (i.e. invoices for multiple entities by vendor) is very non-intuitive, as you used to be able to see what specific values were selected after having done so, rather than just seeing a quantity selected. It's a small detail, but very annoying.

AS
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Al S.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product. Great Choice

Reviewed a year ago

Extremely easy implementation and great customer service. The team will listen to any issues or needs we have and get them implemented as quickly as possible. I enjoy the teams we work with. Payments out to vendors have been expedited 5 fold and payments are easily able to be tracked in a multi-step internal process.

Pros

The eas of use and and turn around time for processing invoices and payments.

Cons

There are still some reporting features that are missing as well as the visibility in the accounting aspect is lacking.

DJ
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Diane J.

Hospital & Health Care, 201-500 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Product, Great People!

Reviewed a year ago

This has been a great experience, and a complete change in the way AP works for us. I'm confident AvidXchange will be able to keep up with our growing organization's ever increasing number of invoices and vendors.

Pros

Our Implementation Manager was amazing -- he worked with us to build, fine tune and train through weekly meetings and quick response times. The software does what we need and has become an incredible time saver for our growing organization. Our entire team has easily learned to code and approve invoices, allowing the Finance Team to process and pay quickly.

Cons

This is a robust website, and our rural Internet is sometimes slower than I'd like ... but no fault of AvidXchange!

DE
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Doug E.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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AvidXchange from a VP Perspective

Reviewed a year ago

We are processing AP more efficiently and will less staff. Our processes are streamlined for sure

Pros

Once the system is up and running it makes things much smoother. We were able to eliminate a position and one of the unrecognized benefits of the system is how easy bank reconciliations are using Avid. A true plus when we are doing 40+ per month

Cons

There are small enhancements that I think could be implemented but it doesn't seem that there is an avenue to suggest these changes.

NP
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Nichol P.

Hospitality, 201-500 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Love Avid!

Reviewed a year ago

I enjoy Avidpay and have used Avid Invoicing services in the past. I highly recommend both when compared with a more traditional way of processing AP.

Pros

Avid saves our Business Office Directors time and provides them the information they need when interacting with our vendors.

Cons

There are a few areas that could be smoother, such as when searching for payments, but overall the software is user friendly and easy to navigate.

DA
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Dagim A.

Real Estate, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AvidXchange Administrator Program

Reviewed a year ago
Pros

AvidXchange Administrator program helps me understand many aspects of the software including Purchase Order, Suppliers, Users, Invoices, Payments and Administration and Reports. This certification program was delivered in structured and well planned manner. Job well done AvidXchange team.

Cons

There is nothing I could say least likeable of the software.

MH
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Marissa H.

Real Estate, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Extremely Reliable, Saves us Time an Money

Reviewed a year ago
Pros

The ease and effectiveness of the service easily saved us from adding additional staffing. There have been very few errors over the years that have needed to be addressed with the support staff.

Cons

The few errors that we encountered. Mostly a few random invoices not being added to our workflow and not receiving notice that they were not processed.

CV
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Cameron V.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Growing Commercial Real Estate Company

Reviewed 2 years ago

Benefits we are realizing include an orderly electronic invoice flow with solid approval processes. Avidpay reduces time and expense be eliminating check printing and envelope stuffing.

Pros

This product scales, as must have feature in a growth business.

Cons

It is difficult to administer. The back end desperately needs a user interface update.

KO
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Kevin O.

Nonprofit Organization Management, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Comments

Reviewed a year ago
Pros

Time savings of opening mail and eliminating the USPS from the equation. We also like the auto tracking of invoices, where they came from and who has reviewed makes conversations easier.

Cons

during the upload process when errors occur there is not always a good explanation of the error and we are looking for a needle in the hay stack especially when large batches are completed.

lc
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lauren c.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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AVIDXchange cahnges our office culture

Reviewed a year ago

While turnaround of entire portfolio have been a time consuming process, now that all of our clients are onboarded, the nature of the office streamlining has changed our office culture

Pros

Time savings Access Global understanding of data Search/research options

Cons

Likely more powerful than we'd ever have time to utilize Possibly two extensive for our small portfolio of clients

JB
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Jaime B.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Accounting with Avid

Reviewed 2 years ago

Very good, great customer service and a very helpful product

Pros

The integrations with our other software

Cons

The log in to look up transactions is not user friendly. Trying to search for a specify transaction is very challenging.

AG
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Al G.

Education Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Excellent Software

Reviewed a year ago
Pros

The menu options are easy to navigate you jump right in without having to have read a how to use manual.

Cons

I am not happy with secondary verification to access

DS
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David S.

Electrical/Electronic Manufacturing, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Our search for AP Automation was quickly over when we found AvidXchange!

Reviewed 4 years ago

We were left in a situation where our AP employee left the company and we had a decision to make. Do we hire someone new and hope they understand the process and train them to take this over? Or do we automate this process? For us and a company our size it made sense to automate the system as much as possible. Especially considering how cheap it is with AvidXchange per payment and the "by invoice volume" pricing they have.

Pros

The ability to control every condition, trigger, and step of workflow automation was a huge plus for us. Also knowing that AvidXchange was responsible for the payment to our customers based on automation helped us ease into the fact that we no longer have someone in-house doing this for us. Our AP process completely changed but it was certainly for the better!

Cons

AvidXchange coulnd't connect via API or 3rd party integration to our ERP system but we quickly worked around that and the solution in place is fantastic

DM
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Danielle M.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Avid Xchange

Reviewed 4 years ago

So easy to use; love being able to send comments through invoices and everything is well documented - great for audits

Pros

Covers all bases and completely paperless

Cons

No cons at all as long as you are using a supported browser

TP
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Tori P.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Avid for Property Managers

Reviewed a year ago

Easy to use!

Pros

Easy to locate invoices with very little information.

Cons

I wish there were more options for the viewable columns.

JF
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Jennifer F.

Real Estate, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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8.19

Reviewed 2 years ago
Pros

Avid invoice processing and coding is easily mainstreemed

Cons

The payments through avid take way too long

NC
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Nico C.

Real Estate, 501-1,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Fantastic Product

Reviewed a year ago

Overall, it has been easy to learn and adapt to.

Pros

I love the ability to track invoices and payments in a central location.

Cons

Currently some software bugs that cause excess pop ups and additional windows.

BH
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Brandon H.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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We use AvidXchange for invoice processing and purchase orders.

Reviewed 5 years ago
Pros

We love how AvidXchange automates invoice processing and saves us a lot of manual work hours. It is relatively easy to maintain, customer service has been great, and has been a win for our organization.

Cons

The purchase order system is not an exact fit for how we wanted to use it but I think that's more a factor of how our organization is set up, not a sleight against AvidXchange.

NG
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Nicole G.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Awesome Product

Reviewed 4 months ago
Pros

its great and helps smooth the process of coding and billing

Cons

avid pay search doesnt work too good. otherwise its awesome

JC
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Judi C.

Real Estate, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Avid Review

Reviewed 2 years ago
Pros

Easy to use Integration went smoothly and quickly

Cons

Difficulty in deleting unwanted invoices

MS
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Mark S.

Commercial Real Estate, 11-50 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Good Program

Reviewed 4 years ago
Pros

I've been using AVID for a few years and it definitely helps me save time. It is pretty easy to use and I'd definitely recommend it to others.

Cons

It's been awhile since I set it up, but I remember it was quite a bit of work to get things going. However that is pretty true of most software when getting started.

SM
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Simon M.

Banking, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Invoice approval made easy

Reviewed a year ago

since we have started using this product I found it very easy to use and very convenient. it doesn't take me long to approve my bills on time.

Pros

I use the software to approve invoices. It's very easy to use and if you are not sure about the invoice it has an option where you can see previous invoices from that company to check the consistency.

Cons

none so far. The software works as it should.

PW
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Paula W.

Construction, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Review of Avidxchange

Reviewed a year ago

It has helped us move away from manual invoice processing, but it is still lacking some important features as detailed above.

Pros

Easy to route invoices between departments for approval. Easy to implement.

Cons

Unable to make partial payments on invoices, such as a 50% deposit. Also, every time something is changed on an invoice or payment, you have to manually select for it to be "downloaded" again into your accounting software, otherwise the update will not be integrated and updated in your accounting system.