AvidXchange Reviews

Customer service, efficiency, data retainage, ease of finding invoices for vendors and auditors, fraud protection and frequent updates to correct any bugs that are found in the system.

That utility cutoff notices are placed in the statement queue and that you are not able to look up avengers invoice by the account number.

Hi Tonya, Thanks for the great review! I will pass on your feedback to our Utility team. If you have any questions feel free to reach out to me personally: billking@avidxchange.com Thanks again!

This product saved us from having to hire additional employees when we expanded. Saves me a lot of time and makes audits so much easier.

I feel like the reporting portion could be improved but overall a good system

Love the ability to search by multiple criteria, including invoice #, vendor name, entity, etc., as well as the ability to view images of the actual invoices themselves. You can also email other people from within Avid to get questions answered regarding an invoice and track those conversations in real time.

AvidXchange recently changed its UI, and not for the better. For one, when searching for invoices by vendor, Avid always loads results in order from oldest date to newest date which doesn't make much sense. As far as we know, there is no way to change that default. Additionally, the process for selecting multiple values in a search result (i.e. invoices for multiple entities by vendor) is very non-intuitive, as you used to be able to see what specific values were selected after having done so, rather than just seeing a quantity selected. It's a small detail, but very annoying.

The eas of use and and turn around time for processing invoices and payments.

There are still some reporting features that are missing as well as the visibility in the accounting aspect is lacking.

Our Implementation Manager was amazing -- he worked with us to build, fine tune and train through weekly meetings and quick response times. The software does what we need and has become an incredible time saver for our growing organization. Our entire team has easily learned to code and approve invoices, allowing the Finance Team to process and pay quickly.

This is a robust website, and our rural Internet is sometimes slower than I'd like ... but no fault of AvidXchange!

Once the system is up and running it makes things much smoother. We were able to eliminate a position and one of the unrecognized benefits of the system is how easy bank reconciliations are using Avid. A true plus when we are doing 40+ per month

There are small enhancements that I think could be implemented but it doesn't seem that there is an avenue to suggest these changes.

Avid saves our Business Office Directors time and provides them the information they need when interacting with our vendors.

There are a few areas that could be smoother, such as when searching for payments, but overall the software is user friendly and easy to navigate.

AvidXchange Administrator program helps me understand many aspects of the software including Purchase Order, Suppliers, Users, Invoices, Payments and Administration and Reports. This certification program was delivered in structured and well planned manner. Job well done AvidXchange team.

There is nothing I could say least likeable of the software.

The ease and effectiveness of the service easily saved us from adding additional staffing. There have been very few errors over the years that have needed to be addressed with the support staff.

The few errors that we encountered. Mostly a few random invoices not being added to our workflow and not receiving notice that they were not processed.

This product scales, as must have feature in a growth business.

It is difficult to administer. The back end desperately needs a user interface update.

Time savings of opening mail and eliminating the USPS from the equation. We also like the auto tracking of invoices, where they came from and who has reviewed makes conversations easier.

during the upload process when errors occur there is not always a good explanation of the error and we are looking for a needle in the hay stack especially when large batches are completed.

Time savings Access Global understanding of data Search/research options

Likely more powerful than we'd ever have time to utilize Possibly two extensive for our small portfolio of clients

The integrations with our other software

The log in to look up transactions is not user friendly. Trying to search for a specify transaction is very challenging.

The menu options are easy to navigate you jump right in without having to have read a how to use manual.

I am not happy with secondary verification to access

The ability to control every condition, trigger, and step of workflow automation was a huge plus for us. Also knowing that AvidXchange was responsible for the payment to our customers based on automation helped us ease into the fact that we no longer have someone in-house doing this for us. Our AP process completely changed but it was certainly for the better!

AvidXchange coulnd't connect via API or 3rd party integration to our ERP system but we quickly worked around that and the solution in place is fantastic

Covers all bases and completely paperless

No cons at all as long as you are using a supported browser

Easy to locate invoices with very little information.

I wish there were more options for the viewable columns.

Avid invoice processing and coding is easily mainstreemed

The payments through avid take way too long

I love the ability to track invoices and payments in a central location.

Currently some software bugs that cause excess pop ups and additional windows.

We love how AvidXchange automates invoice processing and saves us a lot of manual work hours. It is relatively easy to maintain, customer service has been great, and has been a win for our organization.

The purchase order system is not an exact fit for how we wanted to use it but I think that's more a factor of how our organization is set up, not a sleight against AvidXchange.

its great and helps smooth the process of coding and billing

avid pay search doesnt work too good. otherwise its awesome

Easy to use Integration went smoothly and quickly

Difficulty in deleting unwanted invoices

I've been using AVID for a few years and it definitely helps me save time. It is pretty easy to use and I'd definitely recommend it to others.

It's been awhile since I set it up, but I remember it was quite a bit of work to get things going. However that is pretty true of most software when getting started.

I use the software to approve invoices. It's very easy to use and if you are not sure about the invoice it has an option where you can see previous invoices from that company to check the consistency.

none so far. The software works as it should.

Easy to route invoices between departments for approval. Easy to implement.

Unable to make partial payments on invoices, such as a 50% deposit. Also, every time something is changed on an invoice or payment, you have to manually select for it to be "downloaded" again into your accounting software, otherwise the update will not be integrated and updated in your accounting system.