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ChargeOver Pricing, Features, Reviews and Alternatives

ChargeOver product overview

What is ChargeOver?

ChargeOver is an affordable and full-featured recurring billing and subscription billing management application. Because ChargeOver stores payment card data on the user's behalf, it relieves some of the burdens of PCI compliance. To use ChargeOver, connect it to a website or application to automatically capture new customer information or directly enter customer information.

Key benefits of using ChargeOver

  • Automatically invoices recurring and subscription customers.
  • Accepts payments in many forms (credit cards, ACH/echeck, & paper checks)
  • Allows customers to use the customer portal to check their invoice status 24/7.
  • ChargeOver has multiple options for developers looking for an integration, including REST API, web hooks, ChargeOver.is and usage URLs (for data capture).
  • Enables users to customize their email notifications to reflect their company's voice.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    Phone Support

    Training options

    Live Online
    Videos
    Documentation
    Webinars

    ChargeOver pricing information

    Value for money

    4.8

    /5

    63

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    ChargeOver features

    Functionality

    4.5

    /5

    63

    Total features

    69

    4 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    API
    Third Party Integrations
    Reporting/Analytics
    Data Import/Export
    Alerts/Notifications
    Billing & Invoicing

    ChargeOver users reviews

    Overall Rating

    4.8

    /5

    63

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.37/10
    Rating distribution

    5

    4

    3

    2

    1

    50

    11

    2

    0

    0

    Pros
    Customer service is great and extremely responsive. My advice is to speak to them and ask how they can help your business.
    We have been using Chargeover for over 2 years now and are very satisfied. The software is easy to use and the customer service is amazing.
    The reasons why they are great: very responsive, tons of features and very affordable. We run a small business but use a lot of processors to make life easy for our clients.
    Cons
    Can only send an email when an invoice has been generated/payment failed. No options for the invoice is overdue by x number of days, etc.
    Our main issues with the system is that it will not automatically deduct one time invoices charges and we do not have the option of payments being due on the first of every month.
    Really, our only complaint comes from the fact that we are a UX/UI design agency.
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    By far our best recurring billing option & amazing customer support

    Reviewed 7 years ago

    My experience with ChargeOver and their customer support team has been a very surprising in a great way. I have looked at many billing solutions over the years and none of them did exactly what I needed them to do when it comes to recurring billing. They required their own processors, or charged % of revenue which is ridiculous especially if you are generating significant revenue every month. What...

    Pros

    1) Features 2) Price 3) Customization 4) Responsiveness of Customer Support 5) Ease of Use 6) Amazing ROI 7) Integration to QB, QBOnline and Xero

    Cons

    1) Initial setup takes a few days if you need customizations 2) Advanced reporting is not there yet but heard in the works 3) If using the desktop version sometimes the sync doesn't work due to QB desktop locking the records so need to be careful to close and restart QB (Could just have been our workstation too). Now that we are on QB Online there is no issue

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Top Notch Software with Customer Service to Match

    Reviewed 2 years ago

    Customer service is the clear star here. I met with the team to talk about our needs and they showed me how Charge Over could help. As I was setting it up for my team, I also had questions which they were super quick to answer via the Live Chat feature. My team is excited to have such a robust invoicing software at their fingertips.

    Pros

    The user experience is seamless. We work with families who have various struggles with dyslexia, adhd, etc. User experience is everything to us. We want payment processing to be easy to navigate and take care of. Charge Over checks all the boxes. On the backend, I love the metrics I have and flexibility in using the invoicing. I've tried many other payment processors and always had to create a work around. Charge Over has exactly what I need and then some. I love that I can charge a surcharge for credit card fees and run eCheck payments as well.

    Cons

    The only thing I'd say missing was video tutorials to show new users how to navigate and when to reach out and ask for help for customized options (which they do to my surprise and delight).

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    So far this has been a great service!

    Reviewed 6 years ago

    Chargeover has worked great for us. We are a SAAS and using it for our AR. We are able to create both nonrecurring and recurring subscriptions and services and save them as templates. Love the services and for the money we get a lot.

    Pros

    Easy to use! Able to create recurring and nonrecurring billing which works great for our business model.

    Cons

    We found creating a connection to the API a bit more difficult than we anticipated.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Perfect Solution to Avoid Accounts Receivable

    Reviewed 4 years ago

    I don't have to have an employee dedicated to accounts receivable anymore. Customers can self serve and we don't have to remember to bill them individually. It is all automated

    Pros

    Automated email reminders and the ability for customers to change their own billing information is very helpful.

    Cons

    Poor mobile accessibility can be a deal breaker for most. It is very bad. I believe they are working on it and their customer support is incredible, but I spoke to them about it about 6 months ago and it's still bad.

    Vendor response

    Thank you Andrew!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Huge relief to FINALLY fine automatic recurring billing that works

    Reviewed 4 years ago

    Saves us a huge amount of time chasing clients for payment and reduces non-payment or delinquent payment.

    Pros

    Really easy to use and navigate between customers, screens, subscriptions, payment methods. Integration with QBO is key for us, and works pretty well, though not perfectly. Some advanced functionality - for example around sales taxes and discounts for ACH payment - are really helpful. Most of all, I like that it WORKS without bugs (I was burned by previous software), and can be used for recurring payments, recurring invoices and reminders for folks that pay manually online or by check, and supports things like discounts, pro-rated charges, and invoices that contain both an installment payment (scheduled to run for a set number of installments) and a regular recurring subscription (that goes on in perpetuity).

    Cons

    Integration with QBO doesn't always work perfectly - particularly for sales tax, and credits back to client accounts.

    ChargeOver FAQs and common questions

    Q. What type of pricing plans does ChargeOver offer?

    ChargeOver has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of ChargeOver?

    ChargeOver has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does ChargeOver support?

    ChargeOver supports the following languages:
    English


    Q. Does ChargeOver offer an API?

    Yes, ChargeOver has an API available for use.


    Q. What other apps does ChargeOver integrate with?

    ChargeOver integrates with the following applications:
    Authorize.Net, Constant Contact, PayPal, Worldpay, Mailchimp Transactional Email, Zapier, QuickBooks Online Advanced, Avalara, CSG Forte, Stripe, Salesforce Sales Cloud, SendGrid, Quickbooks Online, Mailgun, Mailchimp, Braintree, Xero


    Q. What level of support does ChargeOver offer?

    ChargeOver offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support

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