My experience with ChargeOver and their customer support team has been a very surprising in a great way. I have looked at many billing solutions over the years and none of them did exactly what I needed them to do when it comes to recurring billing. They required their own processors, or charged % of revenue which is ridiculous especially if you are generating significant revenue every month. What sold me initially was that I could use my own gateway and preferred merchant pricing I had already established. I could also do automated recurring ACH's which was was also huge. The biggest seller and the biggest of all is the integration into Quickbooks desktop which a lot of others I tried but did not integrate correctly and wasted a ton of time reverting back. Finally the price for the service was extremely reasonable as well. After we signed up there was some initial setup tasks that took about a week to work through but that was because we needed some customization that they took care of extremely fast and had us up and running. Using the desktop Quickbooks there were some minor issues here and there to start out with but over time they got addressed and the product today is much more useful. What saves us the most amount of time is the automated processing and if cards don't go through the system will generate the emails for you and send links so the client can directly process. When you have 100's of clients this saves a significant amount of time. Also this week we just switched from Quickbooks desktop to Quickbooks online. I was a little apprehensive about switching but am happy to say it only took us under 4 hours to do the switch and fix any minor sync issues. I was expecting a week or two but half a day was it. The last thing I will say is the response time for any issues and follow up of the team there has been amazing. They are very reachable and get done what you need when you need it.
1) Features 2) Price 3) Customization 4) Responsiveness of Customer Support 5) Ease of Use 6) Amazing ROI 7) Integration to QB, QBOnline and Xero
1) Initial setup takes a few days if you need customizations 2) Advanced reporting is not there yet but heard in the works 3) If using the desktop version sometimes the sync doesn't work due to QB desktop locking the records so need to be careful to close and restart QB (Could just have been our workstation too). Now that we are on QB Online there is no issue
We have been using ChargeOver for the past 3 years and the product gets better and better every month! Keith and Ryan are an absolute delight to work with and even with their rapid growth they have kept customer service a major priority. When billing clients there are a lot of things that can go wrong so having the trust that any issues that arise will be handled promptly puts them way above their competition from my perspective. Also, their product integrates into our recurring billing for Quickbooks Online extremely well. Was a super simple transition when we went from the desktop version to online which I was very surprised about. Now it works even better.
Ease of use, price, and customer service
It can be a bit tricky to teach new users at first because of all the features but once they get it then it is pretty straight forward
Likelihood to recommend: 10/10
Chargeover has worked great for us. We are a SAAS and using it for our AR. We are able to create both nonrecurring and recurring subscriptions and services and save them as templates. Love the services and for the money we get a lot.
Easy to use! Able to create recurring and nonrecurring billing which works great for our business model.
We found creating a connection to the API a bit more difficult than we anticipated.
Likelihood to recommend: 7/10
It hadn't occurred to me how much time we were spending trying to chase down clients who had declined payments until we tried ChargeOver. The automated emails letting my customers know that their payment had failed and the ability for them to pay the bill without any interaction from myself or my team is priceless. Customer support representative went above and beyond helping us initially get set up and they haven't let me down. After 2 years of being a client I can honestly say A. It pays for itself and B. It is a lot more efficient and official looking than manual gateway receipts.
The automation and branded receipts.
Turning off a customer isn't the easiest thing, but it is minuscule.
Likelihood to recommend: 10/10
I don't have to have an employee dedicated to accounts receivable anymore. Customers can self serve and we don't have to remember to bill them individually. It is all automated
Automated email reminders and the ability for customers to change their own billing information is very helpful.
Poor mobile accessibility can be a deal breaker for most. It is very bad. I believe they are working on it and their customer support is incredible, but I spoke to them about it about 6 months ago and it's still bad.
Thank you Andrew!
Likelihood to recommend: 9/10
Pricing is based on how many customers users currently have signed up for a subscription billing or recurring revenue plan.
0 - 50 customers, $65/month
51 - 150 customers, $115/month
151 - 500 customers, $229/month
501 - 2500 customers, $549/month
Enterprise quotes available
ChargeOver is an invoicing tool that helps businesses overcome some of the biggest “pain points” associated with billing clients on a recurring basis. Rather than mailing out paper invoices and waiting weeks, or even months, for checks to be sent in, businesses that use ChargeOver can generate digital invoices and charge their customers’ credit cards automatically using existing merchant accounts.
Developed with flexibility and customization in mind, ChargeOver allows businesses to create their own branded email templates for sending invoices, late-payment reminders, and confirming payments. Even the customer portals that companies embed on their own websites can be customized, making it easy for customers to log-in and pay their monthly bills online in a frictionless way.
Automation is a key feature for ChargeOver. The web application makes it possible for its users to automate virtually every aspect of the billing and collections process, from generating invoices (automatically), to charging credit cards (automatically), and even sending email reminders (automatically) when bills are past due.
ChargeOver has taken a process that used to be considered painful, and turned it into a seamless event. Onboard customers, setting up new payment plans, and collecting on overdue charges is all done from inside the company’s web-based platform. Even better, ChargeOver’s “subscription intelligence” tools allow business owners to easily find the last invoice date, next invoice date, or lifetime value of any customer at a moment’s notice. Not only can billing can be done automatically, but ChargeOver will re-try failed charges when credit cards are declined
The system sends payment confirmation messages to customers when their credit cards have been processed, eliminating yet another time consuming step in the billing cycle for business owners. Events-driven webhooks notify listener URLs automatically when certain actions—like subscription cancellations or invoices that remain unpaid for more than 30 days—take place within a company’s ChargeOver account.
ChargeOver offers small business owners a solution to spending too much time trying to collect on unpaid bills each month, preventing them from focusing on the products and services their customers have signed up to receive. ChargeOver is looking to eliminate this problem by developing an innovative approach to the way small to mid-size businesses deal with recurring billing and invoicing.
This recurring billing software can be used effectively by small to medium-sized businesses by utilizing the platform’s flexibility, customization features and PCI compliance. ChargeOver’s embeddable customer portal can be used by businesses to allow customers to log-in and pay bills by credit card online.
Personal ChargeOver dashboard
From your personal ChargeOver dashboard, you can see an overview of the total amounts you’ve invoiced for and collected on in the past month, along with the number of new customers you’ve added. Check out the custom graph to see how your income has risen and fallen over any given period of time.
Sign up new subscribers
Each time a new subscriber joins your company, you’ll need to sign that customer up on ChangeOver. Enter basic details like the customer’s name and address, along with any relevant tags (like VIP) and billing information.
Create invoices for any customer
At the end of the next billing cycle, create an invoice for any customers you have added. ChargeOver immediately generates invoices whenever you add a new billing package for a customer. Or, you also have the option to start invoicing on a specific date. Enter the service plan or item you’re billing for, along with a description of the charge, the rate, and the quantity. Once you are done with that step, you can add tags to make sorting invoices easier.
ChargeOver offers three popular ways for businesses to integrate their systems: Rest APIs, webhooks, and usage URLs. The system works together with other popular business tools, including accounting services and email management platforms, as well as the ability to sync with popular tools like QuickBooks.
ChargeOver offers a free trial, with no credit card required. Monthly subscription plans start at $65 per month.