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Chaser

4.9
(45)

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Accounts receivables automation software and services.

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(4)

Chaser Pricing, Features, Reviews and Alternatives

Chaser FAQs

Q. What type of pricing plans does Chaser offer?

Chaser has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of Chaser?

Chaser has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does Chaser support?

Chaser supports the following languages:
English

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Q. Does Chaser offer an API?

No, Chaser does not have an API available.

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Q. What other apps does Chaser integrate with?

Chaser integrates with the following applications:
MYOB Business, MYOB Advanced Business, AccountsIQ, Sage Business Cloud Accounting, Zoho Books, FreshBooks, Dynamics 365, NetSuite, Dynamics 365 Business Central, Quickbooks Online, FreeAgent, Xero

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Q. What level of support does Chaser offer?

Chaser offers the following support options:
Email/Help Desk, Chat, Knowledge Base, FAQs/Forum

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Chaser product overview

Price starts from

49

Per month

Flat Rate

What is Chaser?

Chaser provides accounts receivable automation software and credit control services to help businesses reduce late payments in an efficient and friendly way so that they improve cash flow.

Key benefits of using Chaser

Automate without losing the human-touch

  • Ensure customers never know you’re using an automated system, with chasers sent from your usual email address, with your regular email signature and branding
  • Match your business’ communication style with fully customisable reminder templates
  • Personalise every reminder automatically, by pulling in desired data, such as customer names, amount owed and due dates

    Make it easier for customers to pay you

  • Give all your customers access to a dedicated Payment Portal
  • Offer multiple payment options to suit your customers’ needs in one location, including instant card payments
  • Reduce your time on payment admin, as all relevant documentation and details are readily available to customers in their portal
  • Keep customers informed with full visibility on accounts payable and previous payments
  • Improve communications by easily adding notes and contact details to customers’ portals

    Optimise your accounts receivable process

  • Build great customer relationships, with automated ‘thank you’ messages on receipt of payments
  • Avoid bombarding customers, by automatically grouping multiple invoices into a single reminder
  • Identify areas for improvement with real-time reports on your AR performance
  • Gain a better understanding of customer payment behaviours with your customer insights report
  • Make informed decisions on which customers to continue granting credit to, with your risk report
  • Escalate problem invoices easily to Chaser’s friendly and experienced in-house collections team

    Reduce late payments with SMS invoice payment reminders

  • Get paid faster by reaching customers on the go with personalised, automatic payment reminders via text
  • Let customers make payments instantly via their SMS message, linking to their Payment Portal

    Schedule payment reminders at the best time

  • Create unlimited custom schedules that suit your different groups of customers, such as good payers, bad payers, or long-term clients
  • Schedule as many payment reminders as you require, at intervals you choose
  • Select the best days and times to send reminders and automatically avoid sending reminders outside working hours, on weekends or bank holidays
  • Escalate the sender of payment reminders to a more senior figure automatically, when customers haven’t paid after a specified period

    Keep track of all chasing activity in one place

  • View a consolidated communication history for every invoice and every customer in your CRM
  • Capture all reminders sent and all replies from customers automatically
  • Reconcile with your accounting system automatically, so you never chase a paid invoice
  • Include notes from phone calls, set reminders, and assign follow up tasks to your teammates
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum

    Training options

    Videos
    Documentation
    Webinars
    Live Online

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    Starting from

    49

    Per month

    Flat Rate

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    Chaser pricing information

    Value for money

    4.9

    /5

    45

    Starting from

    49

    Per month

    Flat Rate

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Chaser features

    Functionality

    4.8

    /5

    45

    Total features

    49

    2 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    Data Import/Export
    Alerts/Notifications
    Customizable Reports
    Billing & Invoicing
    Real Time Reporting

    Chaser users reviews

    Overall Rating

    4.9

    /5

    45

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.75/10
    Rating distribution

    5

    4

    3

    2

    1

    42

    3

    0

    0

    0

    Pros
    Very happy from the start. Helpful onboarding team, easy to implement and very happy with the results, reducing our debtor days from 60 to approx 24 in a matter of months.
    Fantastic programme with great customer support. The team at Chaser are always ready to listen to suggestions or improvements too.
    Overall the system is super easy to use and allows me to save over 15 hours of manual chasing a week.
    Cons
    Clients may email the 'chaser' email about non chase related queries, which can be frustrating at times.
    Many folks on my team are familiar with that process and it is a pain to re-train them, but that is not a huge problem.
    The only downside is clients email me to respond and the email address is the chaser one which confuses them.
    HK
    AvatarImg

    Hinal K.

    Marketing and Advertising, 51-200 employees

    Used weekly for 6-12 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Personalized Emails without the Time and Hassle

    Reviewed 2 years ago
    Pros

    * sends what looks like personalized emails to our clients and solicits a response * is automated so all invoices can be prioritized instead of just delinquent ones - the early follow up helps keep our invoices top of mind with our clients * increases the amount and time to collection * keeps all communication logged in the software so anyone on the team can see the trail

    Cons

    * wish there was a way to easily send the initial invoices via this software - however don't think its a feature for any A/R collections tool * if we could see the improved time to collection overall and/or for certain clients from a certain period (DSO) compared to a prior period that would be very cool - and helpful to make a case to keep the software to management

    Vendor response

    Hi Hinal, Thank you so much for this review. It's great to hear that you have had a positive experience with Chaser. Thank you so much for the honest feedback, it is very helpful for us to keep developing and to keep releasing valuable features to you and the rest of our users. If you have any questions at all. Please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team

    JF
    AvatarImg

    Jonathan F.

    Information Technology and Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Chaser is easy to use and has saved us many hours . The interface is very clear and intuitive.

    Reviewed 6 years ago

    Reduction in debtor days. Improved cashflow. Much better understanding of credit control and the benefits of intelligent automation.

    Pros

    We have been using Chaser since August '14. I highly recommend implementing it into any businesses' Xero setup. Within a couple of months we noticed a dramatic decrease in debtor days. It has more than paid for itself financially, in fact there is a definite return on investment. We have had positive feedback from our clients as they are impressed with how efficient our credit control systems are. With the direct bank feed into Xero, once the payment has been reconciled, Chaser can be set to send out an automatic 'Thank you for paying' email. This is a great feature. Implementing Xero in my business was one of the best business decisions I have made and in turn, implementing Chaser for our credit control has proved to be an excellent decision.

    Cons

    No cons were added to this review

    AH
    AvatarImg

    Abigail H.

    Information Technology and Services, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

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    Chaser & collections review

    Reviewed 2 years ago

    The overall experience with Chaser is great, no issues other than the slight niggle mentioned above.

    Pros

    Recently we have started using the collections feature and this has resulted in a payment of a couple of long outstanding invoices which we were pleased about. Easy to submit information for the collections team, quick and informative updates from the team too.

    Cons

    When our clients respond to chaser emails, we cannot reply directly. We have to re-type their address in order to send a response to them and sometimes I forget to do so which results in a bounce back.

    KE
    AvatarImg

    Kerri E.

    Mechanical or Industrial Engineering, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Timesaving!

    Reviewed 2 years ago

    Fantastic programme with great customer support. the team at Chaser are always ready to listen to suggestions or improvements too.

    Pros

    We have been using this programme for about 2 years now. It makes the process of credit control seamless, we have over 200 customers so the ability to make notes and in effect keep a diary is what I like most. All the information I need and history on the customer is in front of me, especially when I have bad debt to chase.

    Cons

    I wish the programme included credit notes.

    Vendor response

    Hi Kerri, Thank you for your kind words. It's great to hear the positive impact that Chaser has had on your credit control process. Thank you for your feedback. We really appreciate and encourage your feedback as it helps us identify where we need to improve. Please let us know if you have any questions or need help with anything credit control related. Many thanks, The Chaser Team

    GC
    AvatarImg

    Gavin C.

    Retail, 11-50 employees

    Used daily for 1-2 years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Intuitive and easy to use

    Reviewed 2 years ago
    Pros

    Love the monthly statements, saves so much manual work, and feed back from customers is always good. Being able to tailor the chaser emails dependent on customer group ensures we can offer the best customer service. The service we offer is global, as such we need to take this into consideration with our approach. Daily email summary prior to the chaser email being sent ensures we are not chasing customer unnecessarily. Overall a great product we can continue to use as the company grows.

    Cons

    No cons - we continue to review our approach and can easily change this as we require.

    Vendor response

    Hi Gavin, Thank you so much for your positive review. We are really happy to hear that you have had enjoyed using the Chaser software. If you have any questions at all or need help with anything Credit Control related. Please get in touch at support@chaserhq.com. Many thanks again, The Chaser Team

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