Melio Pricing, Features, Reviews & Comparison of Alternatives

Melio

Accounts payable for small businesses

4.37/5 (19 reviews)

Melio overview

What is Melio?

Melio is an accounts payable solution which allows users to pay bills conveniently online via bank transfer, debit card, or credit card. Melio supports QuickBooks synchronization and automated scheduling, allowing users to connect with their accounting system and schedule payment transactions automatically. Melio is designed for use by small businesses.

Melio enables users to pay any vendor for free by bank transfer or debit card, even if they only accept checks. Users can pay by credit card with a transaction fee of 2.9%. Melio works in three simple steps. First, users simply add vendor or bill details. Melio allows users to enter details manually, upload files, or take photos of an invoice. Users can then pay by card or bank transfer. Scheduling tools enable users to schedule payments for whenever they like. Finally, Melio mails or deposits a check to the vendor’s bank.

As an online solution, Melio allows users to manage payments anytime, anywhere, via any internet-enabled device, including desktops, laptops, tablets, and mobiles.
www.meliopayments.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Melio screenshot: Melio: Online payments via laptop and mobileFrom scanning invoices to scheduling vendor paymentsMelio screenshot: Melio: Payment scheduling using online calendar

Melio reviews

Value for money
Features
Ease of use
Customer support
  4.9
  4.4
  4.8
  4.6
Anonymous

Sorry we don't accept credit cards - has that bothered you before?

Used monthly for 6-12 months
Reviewed 2020-02-02
Review Source: Capterra

Overall it's given me the freedom, and the recipients all flexibility to make transactions fast and convenient. I also particularly like support. They are real people and treat their customers as real people. Fintech can often get caught up in the tech side, and forget that it's is still humans housing the product.

Pros
The onboarding is fast and easy. It is a direct solution and no ambiguity. The support was fantastic and has helped when needed it, and that was user error, not the platform. What I like most is that Melio gives you the flexibility that you wouldn't get in your financing and A/R flex. It's also something that has actually helped our client's more than it's helped us.

Cons
There are some limits to what you can use it for, while I understand those limits, sometimes you'll run into sites that it might not work with. Perhaps a bit more detail on the progress of transactions, and an audit trail. It's a great solution to a simple gap, doing one thing well it's hard to find faults. That said I don't use it every day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Adam Linet

Melio for Wine Retailers

Used daily for less than 6 months
Reviewed 2020-01-29
Review Source: Capterra

See above.

Pros
-ability to use credit cards to pay distributors via ACH -ability to earn triple points on Chase INK Preferred card since Melio is categorized as "shipping" for Chase. Don't mess around with this! -syncing to Quickbooks invoices -itemized credit card transactions with distributor name; easier for bookkeeper -wonderful and responsive account rep - [SENSITIVE CONTENT HIDDEN] Smart -simple interface

Cons
THINGS TO ADD: -importing vendor credits from Quickbooks to Melio -ability to partially pay an invoice -ability to sort invoices by date, vendor, due date, amount, etc. -need to clearly display which store/account I'm logged in under; I have two stores and I have to click my name in the bottom left to see which store I'm logged in under ISSUES/IMPROVEMENTS: -better communication with accounts receivable departments at vendors; a lot of companies have Melio and have no idea what it is, don't trust payment, don't tell sales reps, etc. -improve the speed of emailing of payees after payments are made; there is a lot of confusion if/when a payment is made -Code for bonus categories for AmEx and Barclays business cards -Create an Android app -Find a way for credit card payments to hit vendors' accounts at open of business next-day -offer promotions to be more competitive with Plastiq. Currently, Plastiq offers tens of thousands of dollars every month with 1% fees. They also only charge 2.5%... -Find a way to make COD payments easier or more trusted with alcohol vendors

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Zane Brattan

A God Among Men

Used weekly for 6-12 months
Reviewed 2020-01-29
Review Source: Capterra

We use Melio to send all our ACH transfers. You can quickly upload and create bills and schedule payments for whenever they are due. when you send transfers via your business debit card, they arrive to your vendors NEXT DAY! It's super easy and actually fun to use. They also have the ability to pay your vendors via credit card, so they charge your card and deliver the funds to your vendor's bank account for a small fee. It really helps us keep up with cash flow, plus the 2% back from the credit card makes the fee almost non existent. And with the direct connection to Quickbooks Online, its super easy to sync all your vendors, bills and payments, making Melio a perfect bill management application. We'd recommend it to everyone.

Pros
- Free to use - Free to send bank transfers - Low cost to send bank transfers by charging a credit card - Perfect bill management application - Gorgeous and responsive UI - Syncs directly with Quickbooks - Quick and responsive support staff

Cons
No ability to pay international vendors via credit card transactions, but no one does that so not really a loss.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Warith Miallah

Great Idea! - poorly implemented, at least by Melio

Used weekly for 6-12 months
Reviewed 2020-02-04
Review Source: Capterra

Horrific customer support. Replies take hours. They are extremely slow, inexperienced and have no customer support interest. You are truly own your own with the platform and service. Melio also has no phone number, and eventually will stop responding.

Pros
Excellent way to pay contractors and check-only vendors with credit card

Cons
The system has many flaws, their credit card authorization platform confuses the Company address and the credit card billing address resulting in AVS mismatches when authorizing. Only work around is to change company address and card billing address to match. Melio refuses to acknowledge this issue. Also Melio's system does not have real-time CC authorization, it takes several hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 1/10

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Markus Marty

Great payment tool

Used weekly for 6-12 months
Reviewed 2020-01-22
Review Source: Capterra

I'm excited to use this new platform, the customer service team is fantastic, they immediately respond and they're quick in understanding your 'concern' and will address it accordingly. If it's a new feature idea, they'll let you know that it's been on their list but that other features may currently have priority, appreciate that honesty to not create false hope.

Pros
Ease of setting up all my vendors so they can be paid via ACH with a few clicks (for free) Upload/scan of invoices Quickbooks integration, crucial!! Customer service

Cons
I look forward when they allow me to send out a link to new vendors so they can do their own onboarding (put in their contact & bank details) so that I don't have to chase them myself and input manually.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Melio pricing

Pricing options
Free
Subscription
View Pricing Plans

Subscription fee: Free
Credit card transaction fee: 2.9%
Bank transfer or debit card transaction fees: Free

Melio features

Accounting Integration
Invoice Management
Invoice Processing

API (239 other apps)
Accounting Management (164 other apps)
Activity Dashboard (182 other apps)
Audit Trail (116 other apps)
Automatic Notifications (148 other apps)
Billing & Invoicing (167 other apps)
Compliance Management (158 other apps)
Customizable Reporting (149 other apps)
Data Import/Export (152 other apps)
Electronic Payments (149 other apps)
Expense Tracking (148 other apps)
Financial Analysis (113 other apps)
Multi-Currency (143 other apps)
Real Time Data (139 other apps)
Reporting & Statistics (216 other apps)
Third Party Integration (173 other apps)
Workflow Management (130 other apps)

Additional information for Melio

Key features of Melio

  • Billing Portal
  • Customizable Invoices
  • Invoice History
  • Mobile Payments
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Project Billing
View All Features