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Functionality
4.3
/5
291
Total features
67
9 categories
PaySimple features
Common features of Billing and Invoicing software
Functionality
4.3
/5
291
Price starts from
69.95
Per month
Total Features
67
Unique features
Email Reminders
Alerts/Notifications
Data Security
Data Synchronization
Functionality
4.4
/5
19.8K
Price starts from
No pricing info
Functionality
4.2
/5
5.9K
Price starts from
No pricing info
Total Features
164
Features in Common
40
Unique features
Accrual Accounting
"What If" Scenarios
Multi-State
Fund Management
Thomas C.
Construction, self-employed
Used weekly for 2+ years
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I manufacture, sell, and ship industrial coatings worldwide with a strong focus on the Southern states.
It works as advertised! The dashboard only focuses on the essentials you need to know about. The overall structure of the package is utterly logical. You can easily find credit card customers, easily see how much they have purchased, all of the related invoices and the crowning glory of this product is the fact it tells you when the customer actually paid and it tells you immediately. Again the Dashboard...
I cannot think of a complaint I have had in two years of use. I wish I could to balance this report with negatives but there are none. I do wish they had a non-credit card version. Then I could lose my existing accounting package(an expensive subscription).
Gale S.
Design, 11-50 employees
Used daily for 2+ years
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Poor- check the email trail in tech support.
nothing- 0% Poor- check the email trail in tech support. Poor- check the email trail in tech support. Poor- check the email trail in tech support.
As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue.
Susan S.
Sports, 1-10 employees
Used daily for 1-2 years
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PaySimple has been great for our business. Most helpful is that customer service is easily reached and very responsive. Customer service is definitely a strength in using PaySimple.
PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees.
There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next.
Tracy G.
Financial Services, 11-50 employees
Used daily for 2+ years
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I have never had a bad experience working with PaySimple.
Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.
I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.
Ryan M.
Internet, self-employed
Used daily for 2+ years
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Very good - I wouldn't be able to handle my business and all the billing by myself without PaySimple.
I'm able to easily add new customers, reference existing customer's data, and set up recurring emailed invoices or recurring payments.
If a customer has a recurring invoice and they send me a physical check, if the check arrives before the payment is due I have to go thru a bunch of manual steps to create an invoice (the recurring one hasn't been created yet), then change the scheduling so the invoice that was going to come out doesn't.
Roxanne N.
Construction, 11-50 employees
Used daily for 2+ years
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My overall experience has been great. PaySimple has been one of the best decisions for our AR department. I have seen a positive response from our customers. Especially now after the pandemic, this is a great source to have since technology is key and a more simple way to collect.
It is very easy to navigate for me and our customers.
There is one feature I would like. Currently there are two different companies that I work for and I would like the option to be able to switch over to each companies portal without having to login each time.
Christina G.
Health, Wellness and Fitness, 11-50 employees
Used daily for 2+ years
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We use PaySimple on a daily basis from in person transactions, future billing and payment plans.
We have not found flaws for our business needs at this point but we do not use all the platforms Paysimple has to offer.
Marc C.
Consumer Electronics, self-employed
Used daily for 1-2 years
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The product is easy to use, customizable and the customer service is there when I need them.
All businesses need an easy way to bill their customers. My business requires it monthly for every customer to generate the recurring revenue that my company depends on. PaySimple offers an easy way to do this and I can rest easy knowing that on the 3rd day of the month, the funds hit my bank account.
I would like a way to place monthly recurring billing on invoices with multiple products sold to an individual account.
Bobbijo B.
Security and Investigations, 1-10 employees
Used daily for 2+ years
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I have always had amazing experiences with the customer service! Whether big or small I felt important with my issue. The applications are great and easy to use and learn. Our team would highly recommend PaySimple as the best tool for their needs!
The ease of use and how many tools they have inside the program to help manage.
Personal Preference, I would like to streamline the dashboard. Taylor it to what our company uses all the time, not have a generalized set up.
Tom W.
Legal Services, 11-50 employees
Used daily for 2+ years
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I have only been with Harris Federal for about 6 weeks. Overall, my experience with PaySimple has been great.
It is easy to use and customize. Also [SENSITIVE CONTENT] is great. He has been really helpful in helping me learn the program and utilize it more fully.
There was an issue this past week with billing schedules not running as they should have. This disrupted payment plans that need to stay on schedule
Eric L.
Insurance, self-employed
Used daily for 6-12 months
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Great service and excellent product!
The software is very user friendly and easy to use. Very efficient!
None at this time. Non cons at this time.
Vincent M.
Information Technology and Services, 1-10 employees
Used monthly for 2+ years
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This questionnaire in itself is a bit misleading. Doesn't ask the appropriate questions or cover most of the products or services that pay simple actually offers. Background to my complaint: My company sells supports and services point of sale systems for restaurants in the hospitality segment. Our equipment is not cheap one entire system can easily run from 10 to $25,000. The computers that we sell...
We only use the ACH Product. We like using the ACH product very much. Setting up recurring in ACH accounts is very easy. Managing, suspending or terminating recurring a ACH accounts is also very easy. Paysimple has a very good and accurate reporting system if you know how to use it. Personally, I don't use it too often, it's was a bit confusing at first, but I was able to find my way around. Then I called support and received some guidance.
Paysimple added an online "store" / tool / program/ app. I did not request it, yet I'm forced to pay $49 (ish) monthly for this. We get my ACH bill early in the month and latter in the month we get billed again for this online store product. Mind, you, the store product is actually pretty nice. I'm being emotional and feel as if this was slid under the front door when I was not looking.
Brian Del Terzo C.
Verified reviewer
Financial Services, 11-50 employees
Used daily for 2+ years
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From customer service to our assigned customer success manager, the team is available to assist. Chat support is also available inside the gateway. They have gone above and beyond to help us with our business.
The robust features, ease of implementation, beautiful GUI layout that is easy to use and navigate. There is nothing that we need for our business, our team, and our clients that PaySimple does not accommodate.
There are still some disconnects between the contact record details and transaction records that are still coming together that would make certain customized reporting even easier.
Ty M.
Music, 1-10 employees
Used weekly for 2+ years
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Paysimple solved 95% of the problems we had encountered implementing recurring billing for our business
The recurring billing makes doing business so easy. We no longer have to chase down late payments and the easy-to-use forms put our clients at ease. All the features a business needs with no frills!
An easier way to automate recurring billing from an online sales page would be very helpful
Nancy W.
Construction, 1-10 employees
Used daily for 1-2 years
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Overall, from set-up to going live with PaySimple, we have been very pleased with the ease of use for both our company and our customers.
The set-up process was very easy and supportive. Allowing our customers to pay online through our website has brought more traffic to our site which helps with our marketing attempts.
Nothing comes to mind at this time. There isn't anything negative I can share.
Michael L.
Computer Networking, 11-50 employees
Used daily for 2+ years
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I’ve used this service for many years. Requested better reports and reporting for all of them. It’s never been done. I have to use quickbooks in tandem as a result.
It’s easy to use. Repeating payments are easy to setup and process.
It has terrible reporting. The dashboard isn’t configurable and would be great for reports, but there is no way to edit it.
Michaela I.
Medical Devices, 1-10 employees
Used daily for less than 6 months
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We really needed a more secure way to store customer cc information and PaySimple has a beautiful system for that. It has really been a time saver having recurring billing plans set up as many of our customers are on a monthly subscription plan. Overall 10/10, I have greatly appreciated this service and its functionality.
I have been very impressed with the ease of set up. We were set up and fully using this system within 4 days. I appreciate the quick glance reports that are found on the homepage, that indicate the our monthly sales as compared to the previous month.
I feel like refunding partial amounts is more deeply hidden in the platform than I expected it to be. (however, when I did have a question about how to do a partial refund/credit, I was pleasantly surprised at how quickly I received a comprehensive answer.)
Amanda S.
Individual & Family Services, self-employed
Used daily for 2+ years
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Simple to use and easy recurring payments
The reporting is useless for me. I use this program to process all our one time and recurring payments throughout the year and am unable to get a yearly total of each customers giving.
Ryan F.
Recreational Facilities and Services, 1-10 employees
Used daily for 6-12 months
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Straightforward and streamlined system with few favorable card reader options that does a fantastic job for our recurrent revenue operation.
Recurrent billing schedules, a great POS interface, and customer databases with the ability to store multiple payment methods makes it easy and effortless for new staff to learn and repeat or subscribed customers to use contactless methods of payment.
The price in comparison to some of its peers stands out as disconnected from the goal of driving down per-transaction costs for smaller businesses.
Joel N.
Sports, 1-10 employees
Used daily for 2+ years
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recurring billing option ability to integrate forms into website
no inventory management backend is messy (old style forms and new style forms make it messy) cannot delete old category items and entries
Emily M.
Computer Software, 1-10 employees
Used daily for 2+ years
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Customer service is very friendly and helpful, but sometimes the things I need to change are complicated/confusing and time consuming requiring multiple forms not able to complete online (change of address, limit increase requests etc). Other similar things that are convoluted--In a current situation with a customer who made a chargeback due to not recognizing our business name, and he is confused by steps required to get us non-restricted, and it's been a huge time suck for all parties, and no sign of ending.
Reliable, consistent and easy to use product --lots of options for customizing for your needs.
I did not like how it integrated with Quickbooks Online, and gave up on that after a few weeks--it was faster and more accurate for me to do on my own (trouble matching customers etc).
Susie V.
Information Technology and Services, 11-50 employees
Used weekly for 2+ years
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Excellent!
It's functionality and ease of use for me and our customers. Our account rep, [SENSITIVE CONTENT] is awesome!
I'd like the transaction reports to be editable so I can select the order they appear from left to right. Whis way I can keep all my filters but not scroll to the right to see the payment info I am looking for.
Tara L.
Music, 1-10 employees
Used daily for 2+ years
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PaySimple is a great asset to our business. Customer service is fantastic with quick responses to question via phone and text support. Highly recomended.
Recurring billing is by far the most useful feature for us. In combination with the online store, our clients will register and set up their recurring billing and then it goes on until cancellation. Very easy and convenient!
It's a bit complicated to give partial refunds. I with this process were easier. It's nice that there is a feature where you can add a custom field for clients but this custom field is not searchable and I wish it were.
Chris M.
Nonprofit Organization Management, self-employed
Used daily for 6-12 months
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Nothing but the best! I have worked with other payment providers and PaySimple is far superior to the rest.
From the first discovery call to my full implementation of the software, the PaySimple team was there with full support and always available to make my implementation as smooth as possible.
Nothing at all. I have found on flaws with the solution.
Mandy L.
Construction, 11-50 employees
Used daily for 2+ years
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When our company first started up we quickly gained a lot of financed customers of which we were manually processing payments every month. This got old quick and we worried that payments would be missed. Paysimple was the answer to our problems and we couldn't be happier with the service!!
Paysimple has everything. There are a lot of features we have not used yet but the main purpose for which we purchased the service (recurring billing) is the number one feature for us and it works great every month we don't have to worry about payments.