PaySimple Features

nothing- 0% Poor- check the email trail in tech support. Poor- check the email trail in tech support. Poor- check the email trail in tech support.

As a company, we were double billed and had to pay World Pay direct. Tech support was never correct with their trouble shooting and every time tech support said the account was active or working, IT WAS NOT. Tech1 had many clients denied billing and this was a total embarrassment resulting in loss of revenue.

PaySimple makes it easy for our customers to make payment and view their accounts. It also is very user-friendly for our business administrator. The notifications of payment status allows for sucessful tracking of fees.

There are some features that have yet to be added. Would like to be able to delete categories without contacting the company. Trying to discover the best way to organize category items from one year to the next.

Super easy to use. If you have issues, and no time to contact via a phone call to PaySimple, using the PaySimple chat for assistance is a breeze. I like that a lot. Calling PaySimple is easy too.

I don't care for the calendar on recurring payments. You click in it and it will take you back to the month before or even two months before on the start date.

I'm able to easily add new customers, reference existing customer's data, and set up recurring emailed invoices or recurring payments.

If a customer has a recurring invoice and they send me a physical check, if the check arrives before the payment is due I have to go thru a bunch of manual steps to create an invoice (the recurring one hasn't been created yet), then change the scheduling so the invoice that was going to come out doesn't.

It is very easy to navigate for me and our customers.

There is one feature I would like. Currently there are two different companies that I work for and I would like the option to be able to switch over to each companies portal without having to login each time.

We use PaySimple on a daily basis from in person transactions, future billing and payment plans.

We have not found flaws for our business needs at this point but we do not use all the platforms Paysimple has to offer.

All businesses need an easy way to bill their customers. My business requires it monthly for every customer to generate the recurring revenue that my company depends on. PaySimple offers an easy way to do this and I can rest easy knowing that on the 3rd day of the month, the funds hit my bank account.

I would like a way to place monthly recurring billing on invoices with multiple products sold to an individual account.

The ease of use and how many tools they have inside the program to help manage.

Personal Preference, I would like to streamline the dashboard. Taylor it to what our company uses all the time, not have a generalized set up.

It is easy to use and customize. Also [SENSITIVE CONTENT] is great. He has been really helpful in helping me learn the program and utilize it more fully.

There was an issue this past week with billing schedules not running as they should have. This disrupted payment plans that need to stay on schedule

The software is very user friendly and easy to use. Very efficient!

None at this time. Non cons at this time.

We only use the ACH Product. We like using the ACH product very much. Setting up recurring in ACH accounts is very easy. Managing, suspending or terminating recurring a ACH accounts is also very easy. Paysimple has a very good and accurate reporting system if you know how to use it. Personally, I don't use it too often, it's was a bit confusing at first, but I was able to find my way around. Then I called support and received some guidance.

Paysimple added an online "store" / tool / program/ app. I did not request it, yet I'm forced to pay $49 (ish) monthly for this. We get my ACH bill early in the month and latter in the month we get billed again for this online store product. Mind, you, the store product is actually pretty nice. I'm being emotional and feel as if this was slid under the front door when I was not looking.

The robust features, ease of implementation, beautiful GUI layout that is easy to use and navigate. There is nothing that we need for our business, our team, and our clients that PaySimple does not accommodate.

There are still some disconnects between the contact record details and transaction records that are still coming together that would make certain customized reporting even easier.

The recurring billing makes doing business so easy. We no longer have to chase down late payments and the easy-to-use forms put our clients at ease. All the features a business needs with no frills!

An easier way to automate recurring billing from an online sales page would be very helpful

The set-up process was very easy and supportive. Allowing our customers to pay online through our website has brought more traffic to our site which helps with our marketing attempts.

Nothing comes to mind at this time. There isn't anything negative I can share.

It’s easy to use. Repeating payments are easy to setup and process.

It has terrible reporting. The dashboard isn’t configurable and would be great for reports, but there is no way to edit it.

I have been very impressed with the ease of set up. We were set up and fully using this system within 4 days. I appreciate the quick glance reports that are found on the homepage, that indicate the our monthly sales as compared to the previous month.

I feel like refunding partial amounts is more deeply hidden in the platform than I expected it to be. (however, when I did have a question about how to do a partial refund/credit, I was pleasantly surprised at how quickly I received a comprehensive answer.)

Simple to use and easy recurring payments

The reporting is useless for me. I use this program to process all our one time and recurring payments throughout the year and am unable to get a yearly total of each customers giving.

Recurrent billing schedules, a great POS interface, and customer databases with the ability to store multiple payment methods makes it easy and effortless for new staff to learn and repeat or subscribed customers to use contactless methods of payment.

The price in comparison to some of its peers stands out as disconnected from the goal of driving down per-transaction costs for smaller businesses.

recurring billing option ability to integrate forms into website

no inventory management backend is messy (old style forms and new style forms make it messy) cannot delete old category items and entries

Reliable, consistent and easy to use product --lots of options for customizing for your needs.

I did not like how it integrated with Quickbooks Online, and gave up on that after a few weeks--it was faster and more accurate for me to do on my own (trouble matching customers etc).

It's functionality and ease of use for me and our customers. Our account rep, [SENSITIVE CONTENT] is awesome!

I'd like the transaction reports to be editable so I can select the order they appear from left to right. Whis way I can keep all my filters but not scroll to the right to see the payment info I am looking for.

Recurring billing is by far the most useful feature for us. In combination with the online store, our clients will register and set up their recurring billing and then it goes on until cancellation. Very easy and convenient!

It's a bit complicated to give partial refunds. I with this process were easier. It's nice that there is a feature where you can add a custom field for clients but this custom field is not searchable and I wish it were.

From the first discovery call to my full implementation of the software, the PaySimple team was there with full support and always available to make my implementation as smooth as possible.

Nothing at all. I have found on flaws with the solution.

When our company first started up we quickly gained a lot of financed customers of which we were manually processing payments every month. This got old quick and we worried that payments would be missed. Paysimple was the answer to our problems and we couldn't be happier with the service!!

Paysimple has everything. There are a lot of features we have not used yet but the main purpose for which we purchased the service (recurring billing) is the number one feature for us and it works great every month we don't have to worry about payments.